Ratings based on 1,328 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London, UK

So nice, I almost didn't leave the hotel!

Posted 29-Apr-2015
Pros: Everything really!
Cons: The price of food and drink - but I guess you expect this to increase in the hotel, it just seemed astronomical.
Location: Visit the islands, but beware of tourist traps - especially on Murano, where they will try to get you to spend thousands.
Gorgeous hotel, lovely staff, amazing views! The hotel was so nice, we could have been tempted to stay inside rather than go and explore Venice. My only recommendation would be to avoid paying for breakfast as 20 euros is very steep, plus you can get the same for about 5 euros down the road on the same island. The free shuttle bus to the main points of the islands was amazing - so helpful and convenient. The hotel is one of the stops on the public airport transfer bus, which is a huge help if you don't fancy tackling public transport straight after a flight.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Great hotel, spectacular views.

Posted 26-Apr-2015
Pros: Great rooms.Nice restaurants. GREAT STAFF.
Cons: Increase the frequency of the water shuttle during weekend peak times.
Location: Handy for all major attractions and the cruise terminal because of the shuttle.
The Stucky is an excellent choice for the sophisticated traveller. The location is ideal for both the city of Venice and the cruise terminal. The restaurants are excellent, especially the newly reopened Aromi. The hotel is only as good as its great staff and The Stucky are blessed with an excellent front office staff, a superb concierge, friendly room service, and above all....great restaurant staff.
Comment from Hotel Management
29-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you so much for taking the time to leave a review about our hotel. We are very pleased you were happy with the room, location, restaurant and most importantly all our staff! We are very proud of our staff and are glad you were happy with the service. We look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
3 out of 5
by A verified travellerfrom Singapore

Posted 22-Apr-2015
Pros: Modern and food was fine
Cons: Air conditioning please. And staff attitude can be improved
Hotel was largely fine, but there was no air conditioning and room was facing west, making it very warm. We were told to open windows, but mosquitoes came in. We were bitten quite a few times, even when the repellent was on. Sleep quality was poor. Front desk staff were snobbish and not friendly.
Comment from Hotel Management
24-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the tim eto write a review about our hotel. We are sorry if your room was warm, our Air Conditioning is not switched on yet as at the moment it is very cold in Venice. Normally the weather starts getting better in May, this is why normally in April the air conditioning is off. Venice is a lagoon, so unfortunately the mosquitoes problem is out of the hotel's control. This is why we provide the insect repellent in every room, we are sorry if it wasn't as effective as it normally is, however we can provide more on request. We are sorry if you consider our Front Desk staff "snobbish and not friendly", we assure you this is not the case as we only receive good reviews about all our staff and you can tell from all the positive reviews on several websites. However, I will pass your comment to the Front Desk manager to improve our service. We would like to have the opportunity to welcome you back to our hotel to show you our good service and good faith Thank you and best regards Riccardo Ranzato Guest Relations Manager
2 out of 5
by A verified travellerfrom London UK

Could have easily been off the M6.....

Posted 21-Apr-2015
Pros: Boat facility to central Venice works well. Staff very prepared to take order for food requirments in breakfast- once they stop having to rush around
Cons: See above.
Location: There are a few local restaurants, close to the hotel, that are more authentic and worth the short walk down the water front.
1st impressions count. In our room all 3 side lights did not work. The TV did not operate correctly. No glasses, no cups, no hairdryer (turned up after 3 requests). Plenty of midges. Bottled water arrived on 1 of the 4 days. Room was bland (apart from he lighting) and simply was not representative of Venice. Heated pool closed until May. This room was not a 5-star experience. TheHotel is aimed at the big corporates and the cruise lines. It really does not cater well for individuals who are travelling in their own right. Breakfast involved huge queues and having to go through to a 3rd room that was as bland as the bedroom. What a disappointing experience. If you want to really "feel" Venice in a 5-star hotel, find one on the mainland.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel - great location

Posted 20-Apr-2015
We stayed in the hotel for a week - the first four days were great as the hotel seemed quiet and had a nice atmosphere and there was no problem getting the boat across to St Mark's Square - then a huge conference arrived and did put a dampener on it for us - there were so many people all knowing each other and the volume at breakfast was incredible!! The emphasis in the hotel then changed to the conference delegates being the hotels primary concern. We did enjoy our stay but preferred the start of the week more.
Comment from Hotel Management
22-Apr-2015 by Riccardo, Hotel Management
Dear guest, thank you for taking the time to leave a review about our hotel. We are pleased that you enjoyed your stay, especially the atmposphere and the shuttle to San Marco. We are very sorry that your stay was dampened by the arrival of the conference delegates, we assure you that we treat all our guests the same and were not concerned primarily with the delegates. We would like to have the opportunity to welcome you back to our hotel! Thank you and best regards Riccardo RAnzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oldham, England

Fabulous hotel

Posted 17-Apr-2015
Pros: Bacaromi restaurant served great risotto, which was gluten free so my wife could eat. Shuttle boat to Zattere and St Marks very convenient
Cons: Year round access to rooftop pool to enjoy the view
Location: 15 minutes boat ride from St marks Nice restaurants and bars within 10 minutes walk down waterfront, with view of Venice.
Great hotel located across guidecca canal from main Venice, so you get to see St marks and rest of Venice from a distance. The island is tranquil and great for a morning stroll. Breakfast was great with lots of choice. Very good hotel.
Comment from Hotel Management
20-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the time to write a review about our hotel. We are very pleased you enjoyed your stay here and you were happy with our location, breakfast and view of Venice. We look forward to welcoming you back here! Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Nice hotel everything close by staff very freindly

Posted 16-Apr-2015
Nice hotel everything close by staff very freindly highly recommended
Comment from Hotel Management
20-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the time to write a review about our hotel. We are very pleased you enjoyed your stay hereand you would recommend us. We look forward to welcoming you back here! Best regards Riccardo Ranzato Guest Relations Manager
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Classic Hilton in Guidecca

Posted 15-Apr-2015
Pros: Guidecca is a great location away from hustle of rest of venice Simple free shuttle across canal to main part of city
Cons: A bit sterile , not very cosy.
Location: Good guidecca restaurants Easy access to city
Good conference venue . Great views from rooftop bar.
Comment from Hotel Management
17-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the time to score us on the website. We are pleased to see that you enjoyed your stay here and liked our hotel as a conference venue and the views from our Skyline bar. We look forward to welcoming you back Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

A real second honey moon

Posted 15-Apr-2015
Good decor. Helpful staff, 5 star breakfast, good room service. Excellent location with the bonus of the private hotel launch into St Marco at twice an hour. Well worth the extra cost just for the style.
Comment from Hotel Management
16-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the time to write a review about our hotel. We are very pleased you enjoyed your stay here, especially for your second honeymoon!!! Glad you liked the breakfast, staff and private boat to San Marco We look forward to welcoming you back!! Best regards Riccardo Ranzato Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Stunning location with views over Venice

Posted 14-Apr-2015
Pros: Beautiful building, luxury, cleanliness and comfort
Cons: Food at the bar was very expensive and not imaginative compared to what was available in restaurants nearby
Location: Stunning location with courtesy boat to all attractions in Venice
Lovely surroundings, nice breakfast, boat to St Marks and all the attractions of Venice
Comment from Hotel Management
16-Apr-2015 by Riccardo, Hotel Management
Dear Guest, thank you for taking the time to write a review about our hotel. We are very pleased you enjoyed your stay here, especially the breakfast, location and shuttle boat to Venice. We look forward to welcoming you back!! Best regards Riccardo Ranzato Guest Relations Manager