Standard Apartment, 2 Bedrooms (Apt 3) (check-in online)) | Living area | 32-inch flat-screen TV with digital channels, TV

Reviews of San Polo Design Apartments

San Polo Design Apartments
San Polo 2357, Venice, VE

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 77 reviews" "
Rating 8 - Good. 28 out of 77 reviews" "
Rating 6 - Okay. 20 out of 77 reviews" "
Rating 4 - Poor. 8 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ish

Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible experience staying in this property. The AC didn't work. When we called, they did nothing and then stopped picking up our phone. So basically if something goes wrong while you are there, you will have no one to even speak to (let alone them helping you). The bed had hair on the sheet so clearly they didn't change bed sheets after previous guests left. The room had a strange stink. You are better off staying some where else. Don't ruin your vacation by staying here.
Response from reservation office on 19 Sept 2023
Dear guest, the ac in the apartment was working properly. The apartment was clean. Thank you for the review

6/10 Okay

OMID

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from reservation office on 19 Sept 2023
Thank you for the review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Air con in the living room is not working and they couldn’t fix it during our three day stay.
Stayed 3 nights in Aug 2023
Response from reservation office on 19 Sept 2023
Thank you for the review! the ac in the apartment has to be set with remote control. Thank you

2/10 Terrible

William, Tualatin

Stayed 2 nights in May 2023
Response from reservation office on 19 Jun 2023
Dear guest, we do not understand the reason of your review. It would have been useful to know the reason for your score in order to improve our services. Thank you for staying with us

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Poor apartment avoid.
Apartment was in poor condition. Sewage smell in living room. One of the bathroom the toilet was basically unusable as it was 5cm from the shower. There is a manhole in the living room which was in poor condition and this meant smells came into the apartment. The checkin policy was not flexible as we arrived 1 hour early and was told we only get the code at 3pm even though there was no one inside and cleaning.
Unusable toilet.
Stayed 3 nights in Oct 2022
Response from reservation office on 4 Nov 2022
Thank you for the review. Tha photo you have sent is not corresponding to the real space between the wc and the shower. In addition, there are no reported bad odors in the apartment. Thank you

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, room comfort
Ok as a base to explore
Overall a pleasant stay and is a good apartment as a base to go and explore but wouldn’t stay if I had young children or wanted to be in the apartment for anything other than sleeping & showering. Pros: 1. Property was in a great location; 20 mins from Rialto Bridge & 25 mins to St Marks square. 2. The apartment was very clean 3. beds comfortable 4. shower was hot 5. Could leave our luggage outside of the room (though not guarded / locked away) Cons: 1. Toaster didn’t work 2. the apartment was quite dark 3. there were building works right outside of our apartment which we were not informed of earlier and because of how close the buildings were, they might as well have been in our apartment. This didn’t affect us on the whole however we had been travelling on the first day for several hours and wanted to get a few hours sleep which was just impossible. 4. Elevator didn’t work 5. Noisy in general (you could hear next door just walking around, never mind talking)
Stayed 3 nights in Oct 2022
Response from Reservation Office on 17 Oct 2022
Dear guest, thank you for the review. We are sorry about the works outside, but they are not under our own supervision. The elevator is not included in the amenities listed. All the apartments are soundproof. Thank you for staying with us and we hope to see yuo again!

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Lauren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Listen up. The property was well kept. The check out was the worst experience me and my family had in our life’s. With all the change in hours from the USA we missed the time to check out. LISTEN UP we were thrown away to the streets with two little kids under 3 years old each. The cleaning lady walked in the worst mood , no education or humanity whatsoever. We had to get out that’s it. I felt homeless. In America someone would have called, charge us more money or any other solution. The way the situation was handled was inhumane.
Stayed 2 nights in Sep 2022
Response from reservation office on 14 Oct 2022
Dear guestwe are sorry to read your review but as by conditions check out time is at 10 am and it is not possibile to check out later even paying extra money

6/10 Okay

Simon

Stayed 3 nights in Aug 2022

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice comfortable appartment clean and well located
Stayed 3 nights in Feb 2020
Response from reservation office on 24 Jun 2020
Thank you for your review!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a lovely apartment and very friendly and organised staff on the check in when we arrived
Stayed 3 nights in Oct 2019
Response from best venice apartments on 5 Nov 2019
Dear guest thank you for your review, we hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, all amenities on site. Air conditioning was in need of repair in main room and leaked but otherwise sll was excellent
Stayed 4 nights in Jul 2019
Response from alice on 24 Jul 2019
thank you for your review

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They gave me the wrong code to enter . The wrong direction to get there . They advertise that it has a view , it doesn’t
Stayed 6 nights in May 2019

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family apartment
Amazing apartment! Spacious, big beds, and very clean! Kitchen was amazing.
Stayed 1 night in Aug 2018

6/10 Okay

mely p.

Their is no lift. Is out of service.
There is no lift and we had 6 suit cases ... Is not near the center is about 2 km. Is nice and spacious. They charge extra when you go to the office . They say is a fee for government. You never speak with the owner is a office of who rents apartment. When you ask they tell you they dont know nothing you have to call the or write to the main office.
Stayed 3 nights in Jun 2018

8/10 Good

Jörundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No big complaints, our family of 5 stayed there for 2 nights (in Apt 3) and everyone was satisfied, nice and clean and well located to to check ot the famous tourist areas of Venice. Not difficult to find the reception (which is next to Piazzale Roma) where we got very detailed printout with pictures making it very easy to find the apartment. The only complaint is that the web description and lots of mails said "Best Rialto Apartments With Lift" but the lift was locked with the note "only for staff" so I would recommend not using "With Lift" when advertising the apartment.
Stayed 2 nights in Jun 2018

2/10 Terrible

Luis Santiago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
Horrible experience with the logistics of getting the apartment, waiting 2 hours under the rain for someone with the key, and on top of it they charged us 40€ more for a late check in when it was clearly their fault, I wouldent use this site again to do any bookings

8/10 Good

Emily, Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice
Great apartment. Very clean.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good space
Venice is a must!

4/10 Poor

Chuck Hector, Chicago, IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Unit was dirty and offers no paper product amenities or soap. Rules overly restrictive and borderline ridiculous especially regarding use of air conditioning. Make sure you clarify payment method. If you want beautiful views of Venetian canals, spend more and stay at a hotel that isn't in an urban neighborhood.

4/10 Poor

Lytwyn Family, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To many problems to list-dont waste your money!
We had apartment #4. No customer service. Found fresh blood stains on sheets. Internet only works in the hallway for rooms 1-4. Big electrical problems in this building. Main circuit breaker kept blowing(another renter showed us how to reset it). A/C broken in one room. All other apartment renters had similar problems. Washer and dryer didnt work. My first review was rejected and it was very detailed. There were to many headaches at this apartment. Dont let them spoil your beautiful vacation!

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pretty grim and grimy
Generally shabby and nasty. Didn't have hot water for a third of our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment in a good location.
Great location, very safe, and a bit removed from the busiest (and most overwhelmining) tourist regions of Venice. A very reasonable walk to make it anywhere in the city. Beautiful area.

8/10 Good

Joy, Coventry, West Midlands, UK

Liked: Cleanliness
Good for groups, good value
Was very clean and in a good location, although not the easiest place to find. The rooms were spacious and generally good value for six people. There was a cute little balcony also which was nice, not an amazing view but not bad either, was nice and light. On the third floor with no lift, but this wasn't a problem for us, I enjoyed my stay and would use this place again, however beware of the 95 euro cleaning fee and the fact you can't check in until 3pm

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, spotless and roomy. Plenty of blankets and lots of towels for the whole visit. The girl who showed us to the apartment was very friendly and e-mailed us ahead of time to set up the meeting and gave us directions to the stop from the train station. She recommended some restaurants and grocery shops in the neighborhhood. Be aware there is a €95 cleaning fee per stay, which may significantly impact the nightly cost, especially for short stays. IMPORTANT: we needed cash to pay for the hotel, be sure to check total cost when you set up arrangements for meeting. Great location, few blocks from vaporetto stop, right in center of city. Loved it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Away from the main tourist areas, but easy walk to all we wanted to see. We felt we were living in a neighborhood.

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, room comfort
Amazing place
Really nice clean apartments only thing we were shut annoyed about was the fact that there were charges for cleaning which were not included initially and also the showers in all 3 apartments we booked kept overflowing! And apartment 5 smelt of sewage the whole time we were there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The accomodation was good but sofabed for extra 2 was so unstable the mate rests had to be put on the floor Great value for money though and very secure

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
A bit over priced for what you get
There were a lot of hidden fees. The price quoted on hotels.com was substantially less than the final price. Given the high price (around 490 Euros for 2 nights), I was surprised by the many little oversights. The bathroom, although recently upgraded, showed several signs of poor workmanship and poor maintenance. For instance, part of the wood trim on the bathroom doorway had just been pulled off and was sitting in the bathroom. Also, a glass shelf from the shelf from the shower had been removed and placed precariously above the bathroom vanity. The couch in the living room was absurdly uncomfortable and had large tears at each end. I would not stay at this place again.

6/10 Okay

karen, Ontario, Canada

Liked: Cleanliness
not exactly what we needed
It is not suitable for families with small children due to the distance from the closest waterbus. Good only for people with very little luggage as you have to walk over many bridges to get there from waterbus stop. The best staff member is definitely Melania. She will go out of her way to help you.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean but costy
The apartment was really nicely furnished. The staff was very friendly and helpful. They charged us for "greeting and cleaning service" that wasn't included in the price which made it quite expensive overall. The tv has a lot of international channels including quite a few English ones. The kitchen was well equipped with a supermarket nearby.

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was great, good value for money, quiet location. We could not check in until 4.30 so had to hang around all day because had a flight in the morning, so of booking get a flight that gets in late afternoon. Good if you have children because you can put them to bed and then sit in the other room with a nice bottle of wine and relax.

8/10 Good

JoJoW

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The apartment was nice, it was very confusing to find it though. If I went to Venice again I would definitely stay in a hotel rather than an apartment.

8/10 Good

Verified traveller

Suitable for short stay
Ideally situated for exploring Venice and not having family confined to hotel rooms. Everything of a reasonable standard. Although living area was very small. Caught out (by not readng terms closely) that cash payment was required and deduction had not come from credit card as is usual with Expedia.

8/10 Good

María Irene

Travelled with family
Liked: Cleanliness, amenities
Se debería poder usar el ascensor .
Stayed 3 nights in Sep 2023

10/10 Excellent

Ping lien

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from reservation on 5 Jun 2023
Dear guest thank you for staying with us

8/10 Good

Rolf

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Die Lage des Apartments ist sehr gut. Wir haben am Campo san Stin eine Sprachschule besucht und so hatten wir nur eine Minute von unserem Apartment zur Sprachschule zu gehen. Das Apartment ist ausreichend groß und die Betten sind sind gut. Das Bad etwas klein aber noch in Ordnung. Die Ausstattung könnte etwas besser (eine Kaffeemaschine in nd ein ordentliche Weingläser wären toll). Dafür gibt es aber einen Kühlschrank mit Eisfach und einen Tisch mit Stühlen, etwas Geschirr und Töpfe. Zwei hübsche Schlafzimmer ein kleines Badezimmer und ein „Wohnzimmer“ mit kleiner Küchenzeile. Außerdem war es recht ruhig. Mit der gesendeten Wegbeschreibung haben wir das Apartment schnell gefunden - von der Piazalle Roma ca 15 Minuten. Allerdings muss man die Koffer dann aber 3 Stockwerke hochtragen da der Fahrstuhl nur für Mitarbeiter ist. Alles in allem würden wir das Apartment wieder buchen da die Lage für uns einfach perfekt war.
Stayed 5 nights in Apr 2023
Response from reservation office on 10 May 2023
Dear guest thank you for staying with us

6/10 Okay

Elisabetta

Travelled with family
Buongiorno, arrivati nell'appartamento abbiamo trovato la lavastoviglie da svuotare con calcare e male odorante,il frigorifero aveva la cella freezer piena di chiaccio,la rubinetteria in cucina e bagno anche lì calcare,l'acqua usciva poca!!!volevamo farci una tisana il bollitore con calcare!!!! La posizione dell'appartamento e buona!!!! Da migliorare la pulizia!!!!
Response from reservation office on 10 Jan 2023
Buongiorno l'appartamento era perfettamente pulito , la lavastoviglie viene lasciata piena ma con le stoviglie lavate.Il bollitore invece non è previsto nella dotazione della cucina. Grazie

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
L'appartamento è grande, ma non ha nulla a che fare con quello delle fotografie presenti su expedia. Pulizia approssimativa, ma sufficiente. Il peggio è stato la gestione dell'emergenza Covid-19. Sono stato avvisato alle 12 di dover lasciare la struttura per le 14. La struttura mi ha detto di essere obbligata a farlo, cosa non vera né allora, né ora (se si leggono i decreti del governo). Il tutto dopo aver tentato inutilmente di contattare la struttura fin dalla sera prima: tanti numeri di telefono, nessuna risposta.
Stayed 2 nights in Mar 2020
Response from reservation office on 24 Jun 2020
Gentile cliente se si presenta come anonimo le sua review puo essere solo che falsa e provvederemo a segnalare agli organi competenti

8/10 Good

Taz

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2020
Response from BVA on 18 Feb 2020
thank you for your review, we hope to see you again!

8/10 Good

Zofia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from bva on 20 Dec 2019
thank you for your review, we hope to see you again !

10/10 Excellent

robin, vitré france

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bien situé mais dure a trouvé sans gps pas de clé tout par digicode
Stayed 2 nights in Oct 2019
Response from best venice apartments on 31 Oct 2019
thank you for your review, we hope to see you again

6/10 Okay

Óscar

Disliked: Cleanliness, staff & service, property conditions & facilities
El apartamento bien decorado pero en muy mal estado, lleno de humedades y el moviliario muy deteriorado. La ducha de unos de los cuartos de baño estaba rota
Stayed 1 night in Sep 2019
Response from reservation office on 18 Sept 2019
dear guest the apartment has been recently renovated and the shower was ok when we checked the apartment before your check in

6/10 Okay

Peter

Liked: Staff & service
Familen i Venedig
Lejligheden ligger et godt sted, ikke langt fra noget. Ca 10 min fra bus stationen, 15 min til Markus pladsen. Den ligger på 2 sal med elevator. Dog en speciel elevator hvor man skal holde knappen inde hele tiden mens man bruger den, og til max 2 personer. Vi brugte den til at fragte bagage op og ned, dog med et lille uheld fordi en af tasterne væltede ned foran sensor og derfor ikke ville køre ned. Da vi skulle med flyveren blev vi lidt presset, men heldigvis var receptionen hurtige til at få en mand frem på stedet så vi nåede vores fly. Til gengæld gik det ikke så hurtigt med at få varmt vand, det fik vi aldrig, i den ene afdeling af lejligheden, badet og køkken uden varmt vand i alle 3 dage. Endvidere så er aircondition nogle gamle meget støjende versioner. Er der varmt, og det synes vi, skal der enten soves med ørepropper, svede eller sove med åbent vindue og blive ædt af myg. Vi var 9 voksne afsted, famile, og tilbragte det meste af tiden ude af lejlighed så vores ophold var ganske fint.
Stayed 3 nights in Jul 2019
Response from reservation office on 18 Sept 2019
dear guest we checked the apartment before your check in and everything was ok, air conditioning, hot water, lift, were working properly

8/10 Good

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Great location Very spacious and confortable Near everything
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
La ubicación del Dpto no es fácil de encontrar. No pudimos encender el aire acondicionado ni calefacción.
Stayed 1 night in Apr 2019

8/10 Good

Cesar, Castellón, España.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Su localización, ni muy lejos ni muy cerca de los sitios mas turísticos. El interior nuevo y moderno.
Stayed 4 nights in Mar 2019

8/10 Good

OSCAR J

Liked: Cleanliness, property conditions & facilities, room comfort
Después de la reserva nunca fueron claros en informar que al apartamento se llega y se abre con una clave. se entendió que era necesario pasarpor la llave a recepción. PERDIMOS LA PRIMERA NOCHE y nos tocó buscar otro hospedaje.
Stayed 2 nights in Oct 2018