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Reviews of Bastion Hotel Apeldoorn Het Loo

4 out of 5
Bastion Hotel Apeldoorn Het Loo
Loolaan 556, Apeldoorn

Reviews

8.0

Very good

Rating 10 - Excellent. 188 out of 621 reviews" "
Rating 8 - Good. 292 out of 621 reviews" "
Rating 6 - Okay. 95 out of 621 reviews" "
Rating 4 - Poor. 31 out of 621 reviews" "
Rating 2 - Terrible. 15 out of 621 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn't Meet its Potential
Pleasant place and comfy room, but very bad service and mediocre breakfast. On arrival the hotel couldn't find my booking. I turns out they had cancelled it only hours earlier and made no attempt to inform me of a problem. None of the reception staff knew what to do, but eventually rebooked me in, but there were no longer double beds available. Asking for a iron in the morning, I was told to fetch if from reception. "Normally we bring it but it's extremely busy" - there was nobody there and breakfast almost empty. I was then given a dirty iron which had to be changed. The process took half an hour! Breakfast service was pretty poor - the waitress forgot I'd ordered an omelette. The coffee was nasty and no toaster for bread. We did like the free pool table.
Stayed 2 nights in Sep 2023

8/10 Good

M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and able to check in early.
I arrived early at 9 am expecting to store my luggage but was pleasantly surprised that my room was ready.
Stayed 1 night in May 2023

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Keurig hotel, vriendelijk personeel, ontbijtbuffet prima
Stayed 1 night in May 2023

10/10 Excellent

Duk Gi

Stayed 1 night in May 2023

8/10 Good

Bart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, nice building, clean and orderly!
Stayed 1 night in Apr 2023

4/10 Poor

Tswana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was a bit outdated, parking was good on premises. The hotel was understaffed so the quality was mediocre. At first check in, we were given a room that wasn't cleaned. Dirty sheets unmade bed, dirty towels and toilet. We reported within a minute back at the lobby and were given another room, smaller then ordered originally but it compensated with a balcony (winter not needed). This Bastion in Loo Apeldoorn was nothing in comparison to the Bastion Hotels. If I had to compare the chain of hotel to other neighboring towns in Gelderland, however it is well located. The young staff are friendly and professional but overworked between functions. Would consider for the money spend to stay at another hotel.
Stayed 2 nights in Jan 2023

8/10 Good

Ray

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not a 4 star Hotel
Hotel OK but cleanliness of the room lacking, side of cabinet looked like someone had thrown liquid at it you could see where it had run down and dried up. I spilt some shampoo on floor in shower room wiped up with tissue it was filthy glad I used slippers. Bed making poor pillow put in place duvet pulled up job done when you went to bed no difference to when you got up. Our last night Saturday 24th only 1 bed made?????
Stayed 6 nights in Sep 2022

6/10 Okay

Jodie

Travelled with partner
Liked: Cleanliness
We could not arrive on the evening we were meant to check in. The receptionist was unsure if they could hold the room despite paying for 3nights! It was referred to the manager and we was able to. Nice area and good sized car park. V comfortable bed. However room did not feel cosy, it was v basic. Double room but One towel, no tea, coffee, milk just a kettle. Phone in room did not work. Had to go from 6th floor to reception to ask for an extra towel and hot drink supplies. Was a pricey stay for something quite basic in reality
Stayed 3 nights in Aug 2022

8/10 Good

Derk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location as we wanted to visit Place The Loo. Overall a good hotel! 1 minus: Although bathroom is beautiful, it is poorly equipped with racks and places to hang/place your stuff. Also soaps, shampoo and towels were on crisis distribution, apparently: hardly there. Elevators are very small. Big groups of people smoking at entrance ruin the fresh air. Nonetheless hotel is fine!
Stayed 1 night in Jun 2022

8/10 Good

Dov

Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price, roomy rooms, nice location
I booked the cheapest room there was, but it still felt like a ball room somehow. It was all no frills, but still didn't feel cheap. The price was very affordable. The surroundings are also incredible (Royal Palace on the other side of the road, and close most of the tourist attractions). The (two single) beds were nice and wide, and comfortable. The hotel was easy to find, and the parking space right in front of the hotel was perfect.One weird thing tho was that the cold water tap gave off kinda luke warm water.
Stayed 3 nights in Nov 2021

4/10 Poor

Thomas Jason de

Disliked: Staff & service
Staff was not alwa
Stayed 4 nights in Nov 2021

6/10 Okay

Thomas Jason de

Travelled with family
It was fine
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great service and a fantastic hotel
Stayed 6 nights in Aug 2021

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Nice hotel with a big room that was quiet and comfortable.
Stayed 2 nights in Oct 2020

4/10 Poor

Heather, Gateshead

Travelled with group
Unable to comment holiday cancelled, hopefully the hotel will reconsider changing dates to same time next year
Stayed 3 nights in Sep 2020

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice hotel but not very clean or corona friendly
My stay was okay. The bed was comfy but the room seemed only half finished as it was very empty for such a big room. A few towels were missing. And a tissue box. The biggest no-go was a dirty pool area and big lump of hair floating in the pool. And this in corona times and very restricted access (only 2 people at the time for 30min) which they haven’t told us when we called 3 days before arrival (before we booked). The Staff didn’t handle corona distances very well. After breakfast lots of things were kept dirty (tables in the terrace and in the lounge) even until the evening. Sadly I wasn’t very happy with the stay.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with massive room
Stayed here for just one night in July. Had plenty of free parking, suitable for a larger vehicle with no height restrictions. Located a short walk from the centre, so ideal location. We had a massive room with a massive bathroom, good decent room. Would stay again.
Stayed 1 night in Jul 2020

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Stijn

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
leuk hotel
Top staff! Geweldige mensen. Top hotel. Leuk zwembad. 10/10
Stayed 1 night in Jun 2020

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Niet indrukwekkend
De kamer was zowat geheel leeg, erg koud qua inrichting. je krijgt dan op de laatste avond een bon voor een gratis drankje, maar als je die wilt gebruiken is de bar dicht. personeel is traag, niet erg hulpzaam. Als je belt met de receptie duurt het lang voordat ze opnemen, terwijl er 3 dames staan die niets te doen hebben. De kamer is donker, er zijn te weinig lichten en de lichten die er zijn zijn niet sfeervol. Er is geen enkele kamer met een bad.
Stayed 2 nights in Dec 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility. Convenient parking
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very bad WiFi.
WiFi the worst I've experienced in years. The staff were helpful, but unable to resolve the issue until the morning - too late. 4G on KPN not reliable either, so could not video conference.
Stayed 1 night in Jul 2019
Response from karo on 19 Jul 2019
Dear John, Thank you for staying at Bastion hotel Apeldoorn het Loo and sharing your experience. Thanks for your feedback about our Wifi connection. We will work to improve this. Thanks for letting us know. Kind regards, Guest Support Bastion Hotels

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
good value. Nice bathroom with separate toilet, comfortable bed, good wifi. Nice restaurant service Negative: poor lighting.
Stayed 1 night in Jan 2019

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from anouk on 14 Jan 2019
Dear Mathew, Thank you very much for your sharing your nice score. With kind regards, Anouk Guest Support

8/10 Good

Steve, Esperance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent facilities and large rooms at a very reasonable rate.
Stayed 1 night in Oct 2018
Response from Bnel on 30 Oct 2018
Dear Steve, Thank you very much for your sharing your nice score. It is nice to hear that you are happy with the facilities and rooms in the hotel. We hope to welcome you again at Bastion Hotels! Kind regards, Customer Support ^BC

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Great location. Food was excellent quality.
Stayed 4 nights in Sep 2018
Response from karolina on 3 Oct 2018
Dear Sir/madam, Thank you very much for your feedback about your stay in Bastion Hotel Apeldoorn het Loo! We love to hear when our guests have a good time! Kind regards, Customer Support Bastion Hotels

10/10 Excellent

Bloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from karolina on 5 Oct 2018
Dear Bloise, Thank you for sharing your experience about your stay in Bastion Hotel Apeldoorn het Loo! Kind regards, Customer Support Bastion Hotels

10/10 Excellent

Diana, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
If I am ever back in the area, I will definitely choose to stay at this hotel. Well worth the price.
Stayed 1 night in Sep 2018

10/10 Excellent

Mark, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
Hotel was very pleasant, good value for money, plenty of parking spaces too.
Stayed 1 night in Aug 2018

10/10 Excellent

frank, BC,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.Clean and big room.Staff is awesome,and breakfast was fantastic.
Stayed 1 night in Aug 2018

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Perfect!!
We absolutely loved our stay here! We only chose to stay in Apeldoorn as we were visiting three different areas of Holland and Apeldoorn was in the middle of all of our destinations. As we were approaching Apeldoorn, we were taken in by now pretty the area was. The hotel itself looked even better than it does in the photos. Our rooms were lovely, we were lucky in that one of the rooms we were given was on the corner of the ground floor, giving us more windows along the outside walls and a larger surface space along the wall compared to the room next door. The only small problem we had was with the car park because it is a gravel car park. We all had cases so it make it hard to wheel them over because of the gravel but it didn’t spoil it for us. We ate at the restaurant in the hotel one evening and the food was excellent and really good portion - would highly recommend the mixed grill! Every member of staff we spoke to were nice and friendly. We couldn’t fault the service we received. We would definitely stay at this hotel again, and would love to explore more of a Apeldoorn.
Stayed 2 nights in Aug 2018

8/10 Good

Lapinski

Liked: Staff & service, property conditions & facilities, room comfort
Good overall
The room instruction was very confusing But they room was big and comfy Reasonable hotel a really
Stayed 2 nights in Jun 2018

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced option in Apeldoorn
Well located not too far from shops and other amenities.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Dave, Golden, CO USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay
Good location- quiet but close to all. Good shower. Pleasant bar and cafe
Stayed 1 night in Apr 2018

10/10 Excellent

Rsy, Cheshire, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice long weekend stay
Nice long weekend spent in this lovely hotel. Couldn't fault it.
Stayed 4 nights in Feb 2018

6/10 Okay

BR, california

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not glamorous but relatively cheap
This hotel used to be quite glamorous located in a lovely part of town and in a stately building. However, don’t expect anything fancy today. It’s practical and clean, and our Family Room was very large with plenty of space for many suitcases. Parking is free and adjacent to the hotel. The staff was responsive and efficient. If you book the Family Room (we had suite 248) expect the parents to sleep on a pull out sofa. The 2 twin beds in the room I assumed were for the kids. We were disappointed by these sleeping arrangements. In the bathroom you’ll find everything you need but nothing is special. The towels are small and very hard (we even had one with crosses drawn on with permanent marker, I assumed it was to be discarded and had been put out in our room by mistake). The toiletries are reminiscent of a YMCA and consist of only a small soap bar and a tube of shower gel. It would be helpful if the hotel gave an explanation of the heating system as we didn’t realize how it worked and froze the first night.
Stayed 1 night in Dec 2017

10/10 Excellent

tom, Brighton, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good food. Excellent location.
About half hour from walibi theme park and Harderwijck dolphinarium.
Stayed 1 night in Aug 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Ann-Sophi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location Great room Delicious food Great reception
Stayed 1 night in Jul 2017

6/10 Okay

Klisthenis

Liked: Staff & service
Disliked: Cleanliness
A bit eccentric!
The gym and pool were being refurbished, a fact that was not dicloded when I booked. Two days before chalking in I received a message to this effect and when I complained the response was that I could cancel at no cost - unsatisfactory under the circumstances. The wifi in my room did not work and they only moved me into another room after repeated complains for two days. Once I returned to my room and found the door wide open with all my stuff In it. When I reported this they apologised and iffferrd me a free drink. The breakfast was good but too expensive for what it was. Had to ask about the laundry servire and collect it from the reception, which was not explained. The area is nice, close to the palace and park, good for walking and running. Overall inconsistent with some good and some bad elements.
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in May 2017