Exterior

Reviews of Mercure Paris Velizy

4 out of 5
Mercure Paris Velizy
22, avenue de l'Europe, Velizy-Villacoublay

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 920 reviews" "
Rating 8 - Good. 389 out of 920 reviews" "
Rating 6 - Okay. 93 out of 920 reviews" "
Rating 4 - Poor. 55 out of 920 reviews" "
Rating 2 - Terrible. 33 out of 920 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very convenient and safe.
Stayed 4 nights in Dec 2023

6/10 Okay

Yoeuth

Stayed 5 nights in Dec 2023

4/10 Poor

Rigers

Travelled with family
Disliked: Staff & service
Overall the hotel was ok
Breakfast was not worth it, swimming pool was very cold and reaching Paris via public transport from here was very confusing and quite expensive.
Stayed 2 nights in Dec 2023

4/10 Poor

Nicholas

Business traveller
Disliked: Property conditions & facilities, room comfort
Cold room
Cold room and minimal facilities
Stayed 1 night in Dec 2023

4/10 Poor

Zixia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner in the room was very noisy. The facilities in bathroom is poor. The reception service also very poor, we were waited about half hour for check in, because nobody there.
Stayed 2 nights in Nov 2023

6/10 Okay

Luis

Travelled with family and small children
Liked: Cleanliness
This hotel lacks a reception front desk. Just one person standing with a laptop and a cell phone.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice place to stay, clean an adorable place, close to tram and grocery store.
Stayed 3 nights in Sep 2023

2/10 Terrible

RICHARD

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Azam

Travelled with family
Liked: Staff & service
Standard but needs renovation
Overall ok but hotel is dated with old carpet and bathroom. Cleanliness was not good but stayable as we were there for only 2 nights
Stayed 2 nights in Aug 2023

8/10 Good

oluwafunso

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Muhammad

Travelled with family
Disliked: Cleanliness, staff & service
Location, unfriendly staff and inconvenient access
Absolutely disgusting, loads of construction around the hotel and Ubers would reject rides because there was no proper signs to get to the hotel. Absolute nightmare getting Ubers!! The staff didn’t provide a child cot for my 6week old baby.. the room we checked in first the AC was not working and after 3 complaints they finally changed the room. It says it’s close to Paris but it’s literally 40 mins away.. I wouldn’t recommend anyone to this hotel who’s trying to enjoy Paris and wants a better commute.
Stayed 4 nights in Aug 2023

8/10 Good

Luke

Travelled with family
Liked: Staff & service
In general the hotel is fine, beds are comfy. The bathrooms are tired and well used, our bath looked like it was peeling and had LOTS of long black hair in it. Generally the hotel is clean, the pool area left us feeling a bit grubby. There is lots of construction around the hotel. It’s a 30 euro taxi to the Eiffel Tower or a 25 min drive. Overall we were ok with the stay for the price.
Stayed 2 nights in Aug 2023

10/10 Excellent

Naim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities
The bathtub/ shower was not nice. It was peeling and the water did not drain properly. The bedding was clean and the staff were pleasant. There is major road construction in the area so it is difficult to find and get into. The elevators are slow and small so getting out in the morning takes a long time.
Stayed 1 night in Aug 2023

6/10 Okay

Farouk

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed here 1 night on our way to Nantes. The parking entrance is currently under roadworks and is not communicated in advance how to navigate. And lastly the way to the swimming pool is very dangerously slippery, you need to use a stair to the pool. Myself fell off even with the extreme care. Saw also other people fall close to the pool. For the rest breakfast was more than sufficient. Hotel very close to shopping center Vélizy 2 and a tram which can bring you closer to Paris.

6/10 Okay

Mustapha

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Once is more than enough.
Dirty hotel on the outside. The road is blocked and unable to access car park if you folllow Waze. after searching the entrance, I gave up and had to ring the hotel twice. I had dinner at the hotel and had to ask 3 times before I got served a drink!! One of the waiter did not care much and need an intense customer service training The food is average and very expensive!! I paid €50 euros for a starter and a main + 2 drinks.
Stayed 1 night in Aug 2023

8/10 Good

Graham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a good stay for the family with facilities to keep them amused and occupied. Some maintenance is required in the rooms. Staff friendly and helpful but they need more in the dinning room
Stayed 4 nights in Aug 2023

6/10 Okay

Emma

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Charlotte

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotels reception area is lovely, but don’t be fooled, the money spent on this hotel stops there!! The rooms are lovely and big for a family of 4 however we Arrived to an unclean room, keys wouldn’t work for the new room, the window was hanging off its hinges and we were on the 5th floor, construction works in immediate surrounding area so noisy, lifts are temperamental, dirty pool, never any staff at the bar or restaurant for drinks, snacks etc. spent a fortune on Ubers due to location of hotel. No staff at the desk when wanting towels or to ask about transport etc.
Stayed 4 nights in Aug 2023

8/10 Good

Archana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to communicate everyone speaks only French
Stayed 3 nights in Jul 2023

10/10 Excellent

VLYDMYRE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ovèall the facility was okay. It's too noisy due to lots of kids running around at night.
Stayed 3 nights in Jul 2023

2/10 Terrible

Bjarne

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
They did not save the reservation for our second room even though we told them several times they had missed their flight and would check in the next day. Our second room occupants had to find another hotel at 9:00 at night.
Stayed 3 nights in Jul 2023

6/10 Okay

Joseph

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
downgraded from previous visits
I'm familiar with this hotel for several years ... it seems that its condition (maintenance, cleanliness) is downgraded and become worse than ever before. On the other hand - the location is good if you have business around, and the shopping mall is great
Stayed 1 night in Jul 2023

4/10 Poor

Dorela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad condition. Old. Dirty. Breakfast was tasteless. Booked for the pool but found out on arrival that pool hasn’t been in use for years. Will not return for sure.
Stayed 1 night in May 2023

10/10 Excellent

R

Stayed 2 nights in May 2023

2/10 Terrible

Mehmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty,rubbissh quality.
We have stayed at hotel for three nights when we entered to hotel they asked for £200 deposit which we haven't awere of. When we got our room we find out that fridge doesn't work and tv has only french channels. The rooms window wasn't close properly despite our report to the receptionist they haven't done anything to sort out problems. We couldn't communicate the receptionist girls because they can't speak enough english. For the cleanliness the room was full of dust everywhere, everything has dirt on it. The pool is very small and also it was dirty too. The breakfast doesn't have any selections only croissants and some jams. In the restaurant all glasses and plates wasn't washed properly,there was dirt's everywhere.Don't recommend this hotel at all. Its not 4 star for me its like 2 star hotels
Stayed 3 nights in Apr 2023

2/10 Terrible

Sabiha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

2/10 Terrible

Erzun

Stayed 3 nights in Apr 2023

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Magdalena

Stayed 3 nights in Aug 2022

6/10 Okay

girlie

Stayed 3 nights in Aug 2022

10/10 Excellent

Aris

Stayed 3 nights in Jul 2022

10/10 Excellent

Adama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleased and very satisfied to be in this hotel
Stayed 7 nights in Jul 2022

4/10 Poor

Phi-Van

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not enough shampoo. Mildew in toilet. Lights and outlets were not working. Requested repair twice but never got fixed. Will not stay here in the future.
Stayed 2 nights in May 2022

8/10 Good

Deepti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel with shopping near by. Rooms are clean and of decent size. Breakfast had good choice. Overall a good experience:o))
Stayed 3 nights in May 2022

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. The pool is not big but it is heated to 32C and it feels nice. Food is great but you better be early on the breakfast. Near by is the Westfield shopping centre, tram and bus. Atmosphere in the hotel is really nice. The shower should be replaced in the bathrooms as it does not have very good pressure. The property is very close to parking for Westfield but on the positive side in the shopping centre you have lots of restaurants, fast food and supermarket.
Stayed 3 nights in Apr 2022

10/10 Excellent

Dharmin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice & quite but transportation to city is big issue from here as no station nearby and Uber is not working in that area
Stayed 2 nights in Apr 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Samuel

Stayed 1 night in Feb 2022

8/10 Good

Ling yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a nice hotel; the staff are nice and the room is clean. Not a close location to the centre and despite there is a big shopping mall nearby, still lacking the choice of food.
Stayed 2 nights in Dec 2021

6/10 Okay

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was really good in the evening but got told off in the morning for warming my pancake on the hotplate. The girl seemed to think it was funny despite the fact that I was the guest and she was the receptionist for the dining room. I will not stay at this hotel again.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Mario

Stayed 12 nights in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Firstly, the pool is crowded with a lot of people and our room hasn’t been cleaned in 5 days. So we have to switch to a new room. It’s too hot in our room we can’t sleep at night, the air condition doesn’t even work and when we asked the staff they were very rude and told us that everything was working perfectly. Someone plugged out our phone from our room so that we couldn’t call the reception anymore. The cards we get to open our room are not working every other day which is really annoying where we have to go to the reception to get that fixed every time. From my point of view this is not a 4 star hotel, this is more like a 3 star hotel, also the hotel is really old and the bathroom is really nasty. Also they charge your card daily for no reason even though we already paid for everything in advance. I also lost my bag and they didn’t help me get it back :( The reason it’s a 2 star review and not 1 star is because of the breakfast but you need to pay for that seperately as well.
Stayed 9 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very comfortable but lacking on service
Hotel was comfortable, it was great to have an indoor pool. Receptionists were extremely helpful. Only downside was the service in the bar and the restaurant. When I went to get dinner and breakfast there was no body working in the bar or the restaurant, on both occasions I had to go to reception to ask them to find someone that was supposed to be working in the bar/ restaurant
Stayed 1 night in Jan 2020

10/10 Excellent

Ines

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

jaewoo

Stayed 7 nights in Dec 2019

10/10 Excellent

Shivom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay as always, the breakfast service seems too busy to keep up with for the staff - something to address there.
Stayed 7 nights in Dec 2019

10/10 Excellent

miss ernesta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019