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Reviews of Chalet RoyAlp Hôtel & Spa

5 out of 5
Chalet RoyAlp Hôtel & Spa
Domaine de Rochegrise, 23, Villars, Ollon, VD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 78 out of 112 reviews" "
Rating 8 - Good. 23 out of 112 reviews" "
Rating 6 - Okay. 6 out of 112 reviews" "
Rating 4 - Poor. 0 out of 112 reviews" "
Rating 2 - Terrible. 5 out of 112 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice weekend stay. Pool could be warmer in the winter. Nice bar and restaurants. Friendly staff
Stayed 2 nights in Jan 2024

2/10 Terrible

Harald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Bad service and poor management
Stayed 4 nights in Dec 2023

2/10 Terrible

Harald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down property, bad food and poor management
Really disappointed, the place is running down and the management does not seem to care. Food is just catastrophic and definitely not worth anything more than what a 3 star hotel would provide. The hotel has a serious issue around its restaurants. And the management refuses to acknowledge it.
Stayed 6 nights in Dec 2023

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager is the worse, definitely not 5 stars
Very poorly managed property : it took two hours to get our food for Christmas dinner. Manager didn’t even apologise.
Stayed 3 nights in Dec 2023

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly managed hotel
Poorly managed
Stayed 1 night in Dec 2023

8/10 Good

Antonio

Stayed 3 nights in Aug 2023

10/10 Excellent

Mela

Stayed 4 nights in Feb 2023
Response from Chalet RoyAlp Hôtel & Spa on 8 Mar 2023
Dear Mela, We would like to thank you for your rating of the Chalet RoyAlp Hotel & Spa.We hope to welcome you soon in Villars-sur-Ollon.Kind regards, The Team of Chalet RoyAlp Hôtel & Spa

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel . Just feeling a little tired in the suite we stayed. Loose basin, cracked toilet seat that caught your skin when using and rather stained and chipped furniture in our lounge area of the suite. Staff excellent as usual. Needs some money spending on the suite room for certain though
Stayed 1 night in Feb 2022

10/10 Excellent

ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Stayed 1 night in Oct 2021
Response from Markus Marti on 6 Oct 2021
Thank you Ron for this excellent review! Looking forward to have you back to the RoyAlp in the future!

8/10 Good

Man Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not great
Valet service is great. Spa facilities is limited given it is called a spa resort. Missing a cold and hot foot bath and a rest area. The outdoor rest area of the swimming pool is partially connected to the restaurant. It is awkward for the people on swim suit and not great for appetite for the guests sitting in the terrace of the restaurant. They have plastic covers over every pen at the reception, looks cheap and not eco friendly at all… if it’s for the purpose of covid, I don’t think the plastic covers mean much. Reception staffs are friendly and helpful. The hotel offered two complimentary apples in the room, but one of them was hollow, disgusting… The restaurant service was very slow, seem they were under staff… overall experience is ok but definitely did not excel as a 5-star spa hotel…
Stayed 1 night in Aug 2021
Response from Markus Marti on 18 Aug 2021
Dear Man Na, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. Your constructive comments are well noted. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for skiing and walking
Good location next to the train station - easy to walk into town and quick train ride to the slopes. Option to ski back directly to the hotel also. The hotel is in a nice condition, with plenty of space to relax after skiing. Fondue restaurant was wonderful, and good breakfast selection. The bar menu could use a bit of improvement - I found it strange that there was only a part menu running during my stay at the weekend - even though the hotel was busy! I would visit the hotel again!
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Markus Marti on 8 Feb 2020
Dear customer, Thank you for your positive feedback which is much appreciated and will be shared among the entire team at the Chalet RoyAlp Hotel & Spa! With kind regards

8/10 Good

Harald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice ski resort
Nice ski resort
Stayed 2 nights in Dec 2019
Response from Markus Marti on 6 Jan 2020
Dear Harald, Thank you for your positive feedback regarding your recent stay at the Chalet RoyAlp Hotel & Spa. We are indeed a ski in/ski out Resort. With kind regards

8/10 Good

Harald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ski resort, but needs to work on service
Beautiful hotel, but service isn't what I expect from a 5 star
Stayed 4 nights in Dec 2019
Response from Markus Marti on 6 Jan 2020
Dear Harald, Thank you for your feedback and we took well note of your comments. With kind regards, Markus Marti

10/10 Excellent

Benjamin, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Awesome service.
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll return!
Spent a relaxing ski weekend and the accommodations, food and service could not have been better. Very quiet property with all the perks. Nice selection of locally sourced wines was a pleasant surprise. The consierge, Founé was a superb host and the shuttle team were first rate. Highly recommended!
Stayed 2 nights in Apr 2019
Response from Markus Marti on 10 Apr 2019
Dear Mr. John, What a pleasure receiving your feedback and thank you very much for taking the time to do so. It is a motivation for the team, sharing your positive comments about the employees, our restaurants, the selection of wines and our shuttle team. Thank you once again for posting your review and we look forward to welcoming you back to the Chalet RoyAlp Hotel & Spa. With kind regards

10/10 Excellent

Aly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Worth every penny. Amazing hospitality.
Stayed 2 nights in Mar 2019
Response from Markus Marti on 10 Apr 2019
Dear Mr. Aly, Thank you for choosing to stay at the Chalet RoyAlp and also for your valued review. I am very pleased to know that you had a great experience and I am very proud that our team managed to meet your expectations. We look forward to welcoming you back soon for another enjoyable stay. With kind regards

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019
Response from Markus Marti on 10 Apr 2019
Dear Anonymous, We would like to thank you for taking the time to accord us a promising note following your stay at the Chalet RoyAlp Hotel & Spa. We are looking forward to welcoming you, very soon at Chalet RoyAlp Hotel & Spa. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ski resort
Beautiful ski resort in Villars Michelin star restaurant Spa with pool Voiturier is really good and goes beyond to make clients happy Slightly disappointed with management who don’t understand 5* needs of clients
Stayed 1 night in Dec 2018
Response from Markus Marti on 7 Jan 2019
Dear Guest, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. Your comments regarding the Management are well noted. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Ski resort and Spa
Very Nice hotel, with a 1 star Michelin restaurant and a spa. Rooms are spacious. I felt the service could have been better.
Stayed 1 night in Dec 2018
Response from Markus Marti on 7 Jan 2019
Dear Guest, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. Your comments regarding the Servicet are well noted. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort but management needs 5 star training
Very nice resort with spa facilities. I would nonetheless brief both the hotel manager and the staff about the standard of a 5 star resort when it comes to guests expectations (breakfast, pool temperature, etc)
Stayed 2 nights in Dec 2018
Response from Markus Marti on 7 Jan 2019
Dear Guest, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. Your comments regarding the Manager and the Management are well noted. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards,

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ski resort with spa
Nice resort and spa
Stayed 2 nights in Dec 2018
Response from Markus Marti on 7 Jan 2019
Dear Harald, I am pleased that you’ve enjoyed your recent stay at the Chalet RoyAlp. Thank you for taking the time to share your experience with us. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Markus Marti on 7 Jan 2019
Dear Anonymous, Thank you for taking the time to share your experience with us. We very much look forward to welcoming you back in the near future and certainly hope that your next visit will again be a wonderful one. With kind Regards,

10/10 Excellent

MK, LAGOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel located in a perfect location with excellent staff and amenities... had an amazing time
Stayed 2 nights in Oct 2018
Response from Markus Marti on 8 Feb 2020
Dear MK, Thank you for your feedback regarding your stay with us in October 2018. With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sing Yue Eugene, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Summer Experience!!!
A fantastic experience! Experienced Asian 5 Star Hotel hospitality in beautiful European setting!!! The hotel staff were warm, friendly and very helpful. Helped with the parking of the car instantly, and showing every detail of the hotel upon arrival. The breakfast buffet was delicious!!! And the staff can remember each guest's preferred style of coffee! Next morning upon our arrival, we were presented with our personal designed itinerary and all transport tickets arranged!!! And of course enjoyed the breathtaking surrounding views of the hotel!!!

10/10 Excellent

Flavio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful retreat in the Alps
we spent a weekend in the hotel. Facilities are first class. Rooms are very spacious, wonderful bathrooms, swimming pool/spa is great. Food was goos, especially the large breakfast buffet. Service was good, with shuttles to the ski lift and the ski rental shop. Staff is friendly and helpful. The small issues I had were more to the skiing infrastructure in Villars than any specific issue with the hotel.
Response from Markus Marti on 8 Feb 2020
Dear Flavio, Your comprehensive review is much appreciated and I like the first class hotel! Looking forward welcoming you back to the Chalet RoyAlp and remain with kind regards

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Silan

Liked: Cleanliness, staff & service, property conditions & facilities
Es war alles okey. Vielen Dank
Stayed 2 nights in Dec 2023

10/10 Excellent

Léo

Stayed 1 night in Dec 2023

10/10 Excellent

Léo

Stayed 1 night in Dec 2023

10/10 Excellent

Benoit

Stayed 1 night in Sep 2023

10/10 Excellent

Jaccard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait sauf la télévision sûrement un petit problème la qualité de l image pas bonne et beaucoup de coupures
Stayed 1 night in Sep 2023

10/10 Excellent

Aurélien

Stayed 1 night in Aug 2023

10/10 Excellent

Emmanuelle Degrange Mc

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet
Stayed 1 night in Aug 2023

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Stefan

Stayed 1 night in Jun 2023

10/10 Excellent

MARICRUZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel with a great service.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Mehdi

Stayed 1 night in Dec 2022
Response from Chalet RoyAlp Hôtel & Spa on 4 Jan 2023
Dear Mehdi, Thank you very much for your opinion. We hope to see you soon at Chalet RoyAlp Hotel & Spa.The Team of Chalet RoyAlp Hôtel & Spa

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Chalet RoyAlp Hôtel & Spa on 5 Oct 2022
Chère Isabelle,Nous vous remercions pour votre note encourageante accordée au Chalet RoyAlp Hôtel & Spa à la suite de votre séjour. Nous espérons vous accueillir très prochainement au sein de notre établissement !Meilleures salutations,L'équipe du Chalet RoyAlp Hôtel & Spa

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Chalet RoyAlp Hôtel & Spa on 5 Oct 2022
Cher David,Nous vous remercions pour votre note encourageante accordée au Chalet RoyAlp Hôtel & Spa à la suite de votre séjour. Nous espérons vous accueillir très prochainement au sein de notre établissement !Meilleures salutations,L'équipe du Chalet RoyAlp Hôtel & Spa

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Guillaume

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Chalet RoyAlp Hôtel & Spa on 3 Aug 2022
Dear Guillaume, We thank you for your encouraging note given to Chalet RoyAlp Hôtel & SPA following your stay. Best regards, The Team of Chalet RoyAlp Hôtel & Spa