Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Boyan from Bulgaria

Definitely over-rated at 5 stars

Posted 27-Aug-2013
Pros: Close to the beach. The pool was OK. Nice garage (paid additionally).
Typical all-inclusive hotel. 4 starts will be more appropriate. If you have not chosen the "Level" surcharge (this seems to be a Melia internal sub-brand for higher quality of service), then the experience can be really disappointing. E.g. - even the minibar in this 5-star hotel is empty, if you are not a Level guest. The prices of accommodation and all facilities, foods and drinks are quite expensive, whereas the experience is not on the same level. It can be quite uncofortable to be this hotel's guest, if you have not chosen the all-inclusive package (as in our case). Expedia should think how to present the "Level" room rates, so that it is clear the difference between the quality of stay, if you haven't use them.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel with great services.

Posted 05-Aug-2013
Pros: Clean, spacious and wonderful staff.
I was very impressed with Melia Grand Hermitage. The hotel offers very good conditions, the rooms are spacios and clean, woderful beds, and big bathrooms. Breakfast was very good and i recommend Level upgrade for the peopole who wanna spend a bit more money for a more luxurios holiday. This hotel has made our stay more enjoyable so it is highly recommneded. All my family loved it!
4 out of 5
Recommended
for Everyone
by Ilana from New York, NY

Spacious room and bathroom. Great amenities.

Posted 17-Jun-2013
Pros: The bathroom and the outdoor pool.
Cons: The buffet food, especially at breakfast. The baked goods did not taste fresh.
Location: Since this is a resort hotel - you should take advantage of the pool, the spa and the beach. also a short trip to the center of Varna.
The hotel is huge, and the lobby sometimes felt like a train station, however, the room was comfortable with all the comforts of a resort hotel. It is close to the beach and the board walk. Great for families with children. It has indoor and outdoor pool. The buffet breakfast is included but not superb. We also had dinner at the hotel; The food was OK. We enjoyed the entertainment provided at night at the outdoor cafe.
4 out of 5
Recommended
for Couples
by A verified traveller

Very good for a "Night out"

Posted 04-Sep-2012 on Hotels.com
Very close to the beach (but not children friendly). Service at the beach including massage. Not so easy to get drinks at the outdoor hotel bar during "rush hour" - unless you want to wait forever (we went to the kiosk instead even though we had "all inclusive"). The hotel is located close to the main ("party road") with pubs, coctails places and resturants as far as you can see. I havent been to Sunny Beach, but I guess this could be the adult version of Sunny Beach.
4 out of 5
Recommended
for Families
by A verified traveller

Nice hotel to stay at Golden Sands

Posted 15-Aug-2012
Pros: Room,free wifi, lobby
Cons: Level guests and normal hotel guest seperation in some areas esp pool area are not good practice
Location: Perfect location in Golden Sands.
The hotels quality in terms of service and products still lack in Bulgaria. One of the main reason the guests profiles who are in general are mid class and less spending east european country citizens. This effects in a negative way the whole tourism industry eventhough the country has beautiful nature and so much to offer. Lets come back to the hotel review, breakfast food and beverage quality is not up to expectations, it was much better when it was Kempinski. At least coffee and tea should be served by the waiters. The waiters only job is to clean up the table. The hotel has over 700 rooms and when it is high season June, July and August, families with kids with all inclusive package stay were so many in the hotel and that effects the overall quality. The swimming pool were very busy and you should pay for umbrella and day bed at the beach, it does not belong to the hotel nor any privillege or any discount or free usage for the hotel guest. Most of the guest leave their towels on the day beds at the pool area during their stay and reserve by themselves not a good practice. The towels should be given to the spa reception desk at the end of the day. Wi-fi is free at the lobby area. The rooms are large and comfortable with balcony and in good condition. The staff in general is okey housekeping staff always smiles. Big plus.
3 out of 5
Recommended
for Families
by A verified traveller

good for a long weekend

Posted 14-Aug-2012
Pros: kindness , beach , Level class
Cons: control , low information , low service
good location with good staffs but due to the lake of experience the services are not 100% guaranteed & is not in line with a 5 stars hotel at all.the knowledge level of staffs is low & can't solve the problem even they are very kind. tight control make you uncomfortable.
4 out of 5
Recommended
for Families
by A verified traveller

Acceptable for families and groups.

Posted 23-Jul-2012
Pros: Swimming pool
Cons: Restaurant
The hotel is somehow quiet compared to other hotels. The food is not good. The location is ok but not the best.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

THE place to stay in Golden Sands

Posted 06-Jul-2012 on Hotels.com
The hotel looks amazing from the outside, both from the beach side or the street side. The front desk was amazingly helpful with any problem that we had (only one... a mix up with the beds). It was fixed very quickly. The laundry service at the hotel was fantastic although they charge you for it but when you go out you get used to paying for the bathroom so no worries. The area by the pool and the pool its self was clean. If you get tired of that the beach is less than a five minute walk. Next time I go to Golden Sands the Melia will be the only place I stay.
4 out of 5
Recommended
for Families
by Mireille

Good hotel, but not for the beach lovers

Posted 02-Jul-2012 on Hotels.com
This is a very good hotel, with good services and food, but too big for our taste. Moreover, it is not on the beach, they do not have their beach at all, you should walk 5 minutes and pay every day for umbrella, if you would like to have one.
4 out of 5
Recommended
by SORANA

This traveller left a rating score only Posted 24-Jun-2012 on Hotels.com