The hotel is some distance from the the ghats and Ganges so this is not for you if you want to be in the main hype of activity, but a welcome retreat if you want to be away from it all at the end of the day.
The staff were not unfriendly but could be more cheerful, one or two on reception gave the impression they didn't want to be bothered with anything other than booking you in and checking you out. That said, most were more than happy to direct us to nearest chemist, travel agent, etc.
The rooms were spacious and clean but there was a musty smell in one of our two rooms which I think came from insufficient airing. Otherwise the level of cleanliness and comfort were of a high standard and efficiency with laundry and room service was good.
Good value for money if you don't mind paying for the taxi/rickshaw ride into the main areas around the river.