Indoor pool

Reviews of Fairmont Hotel Vancouver

4.5 out of 5
Fairmont Hotel Vancouver
900 West Georgia St, Vancouver, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 897 out of 1396 reviews" "
Rating 8 - Good. 262 out of 1396 reviews" "
Rating 6 - Okay. 133 out of 1396 reviews" "
Rating 4 - Poor. 54 out of 1396 reviews" "
Rating 2 - Terrible. 50 out of 1396 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Would be a 10 out of 10 if the hot tub was working. Friendly staff and great location. We will be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for two nights so i didnt really get to use any amenities so i can't comment on those. Check in was quick and easy. Hotel was clean and quiet and the staff were super friendly and always willing to help. Would definitely stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows were awful, the room temperature was suffocating and the “ secure “ parking for $100 was actually unsecured. The parkade was haywire. Save the $400 and go elsewhere.
Stayed 1 night in Mar 2024

10/10 Excellent

umberto, Laval

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible hotel, staff and luxury feel !! Well done!!
Stayed 2 nights in Mar 2024

6/10 Okay

Valentina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

jagjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Lacey

Travelled with family
Any employee I asked for assistance assured me they would be right back and I never saw them again. There wasn’t so much as a fridge in the room, a usable coffee maker, or any travel toiletries (other than shower cap and a glycerin hand soap bar). Paid the $60 to self park overnight and somehow got a parking citation for $100 pinned to my windshield. Brought it to valet manager, who informed me the self park lot (that hotel guests are directed to use) is not owned by the Fairmont, so he didn’t know what to do with my $100 parking citation. What should have been a great experience was ruined by repeated mishaps and lack of service.
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
I like the historic building. The pool is ok. It’s a bit warm. No hot tub. Staff are wonderful. Shopping fantastic. Such a great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my stay expectation. The customer service is top notch. They’re very detail oriented and deliver the best stay experience. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Fairmont!
Stayed 1 night in Mar 2024

10/10 Excellent

Jaskamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Fairmont is centrally situated. Shopping dinning and historical buildings are all within a walking area . Parking at hotel is expensive at $75 per night, but there is plenty of reasonable parking options with two blocks
Stayed 2 nights in Mar 2024

10/10 Excellent

Sacha

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Casey Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Alison

Stayed 1 night in Mar 2024

10/10 Excellent

SAUNDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear SAUNDRA,Thank you for your kind words, we look forward to your next visit!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old tv that was slow.
Stayed 1 night in Mar 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear Nicole,Thank you for your feedback, we will be sure to share your comments with your team to help improve our offerings. Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun way to spend a weekend in the city, very walkable - took in a Canucks game too
Stayed 2 nights in Mar 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear Kerri,Thank you for taking the time to share your kind review. We look forward to welcoming you back for another memorable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Low water pressure in shower! Why have a large rain head in shower if the water is only drizzling out? Mini bar stocked so full that I could not even shoehorn in a half sandwich and a sliced apple! They want you to request a special small fridge if you have any personal items! For ONE night in a small room, an extra piece of furniture for a sandwich and an apple? Get that stuff OUT of the mini bar ( if you take it out yourself, they charge you for it). Who ever uses it anyway??? Everything else lovely at this hotel, tho I would have appreciated an extra blanket somewhere that I did not have to request it from housekeeping.
Stayed 1 night in Mar 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear CHRISTINE,Thank you for staying with us and for taking the time to share your detailed review. We sincerely appreciate your feedback and will be sure to share your comments with our team to help improve our services. We hope to have the opportunity to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

okasan

Travelled with partner
Liked: Cleanliness, staff & service
There was a room service food left at hallway many hours without covering. Please clean up asap! And some guests were so loud when we were walking hallway. However Room is clean and modern. Bed is comfortable, Nespresso is great, front desk was polite.
Stayed 1 night in Mar 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear okasan,Thank you for taking the time to share your comments regarding your recent visit. While we are pleased you enjoyed your overall stay, we regret to hear that certain aspects fell below your expectations. We value your feedback and hope to have the opportunity to welcome you back to the hotel in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Christine

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Fairmont was well accommodated and a beautiful property. We loved the location with easy access to the train and walking distance to so many other things. Definitely recommend this hotel and will be staying again!
Stayed 2 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 15 Mar 2024
Dear Christine,Thank you for staying with us at Fairmont Hotel Vancouver and for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your visit and will be sure to share your kind compliments with our team. We look forward to welcoming you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 Good

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. I found the staff not as friendly as other hotels I have stayed at. Also, my room service food was disappointing - my food was cold. I liked the area and that I could walk wherever I needed to go.
Stayed 4 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Stacey,Thank you for taking the time to share your comments regarding your recent visit. While we are pleased you enjoyed your overall stay, we regret to hear that certain aspects fell below your expectations. We appreciate your feedback and will be sure to share with our team here to ensure a high level of standard is maintained. We hope to have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent and went out of their way to make our stay very special
Stayed 8 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Helen,Thank you for staying with us and for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your visit and will be sure to share your kind compliments with our team. We look forward to welcoming you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a perfect location.
Stayed 4 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Jerrold,Thank you for sharing your kind review, we look forward to welcoming you back soon for another memorable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Classic
Stayed 3 nights in Feb 2024

10/10 Excellent

Karri

Business traveller
Liked: Amenities
Great location and great staff
Stayed 3 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Karri,Thank you for your kind review, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 Okay

Larry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dated. Room was dusty. Bathroom sink slow to drain. Toilet didn't flush properly. Shower/tub old and shabby. Restaurant food very good.
Stayed 3 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Larry,Thank you for taking the time to share your feedback regarding your recent stay. We aim to provide exceptional experiences, and we regret to hear that we fell short this time. Please rest assured that your comments are valued and have been shared with our team help improve our offerings. We appreciate your feedback and hope that we will have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Aziza

Travelled with group
Liked: Staff & service
Lovely facility but being Fairmont Gold I would expect a higher level of attention. Our arrival occurred just as evening appetizers were ending, no offer was made to create a small snack plate, or even to offer a coffee, or left over muffin or pastry. The idea of being charged for an item in a mini bar based on simply moving it is insulting. The ice bucket had not been emptied. Phone assistance was not prompt. Overall, everything was good, but not at the level expected for a 4-5 star hotel.
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear Aziza,Thank you for choosing to stay on Fairmont Gold and for taking the time to share your review. We strive to provide exceptional experiences for all of our guests, and it is truly disappointing to hear that we fell short this time. Please rest assured that your comments are valued and have been shared with our team to ensure a high standard of service is maintained. We appreciate your feedback and hope to have the opportunity to welcome you back to the hotel in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great location. The staff is excellent.
Stayed 4 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 5 Mar 2024
Dear caroline,Thank you for your kind review, we look forward to welcoming you back again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear David,Thank you for your kind feedback, we look forward to your next visit!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Ysanne

Stayed 2 nights in Feb 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, we loved how comforatable the bed was for our sleep. Wish we didn't have to leave.
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear Erin,Thank you for your wonderful review, we look forward to welcoming you back for another comfortable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treat you like royalty 😊best ever stay!!!The brand is fantastic!will return!!
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear Shelley,Thank you for choosing to stay with us. We are delighted to hear about your experience and look forward to welcoming you back soon for another memorable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Jess

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Richard

Stayed 5 nights in Feb 2024

8/10 Good

Samantha Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely, great atmosphere, feels like a boutique hotel, warm and friendly staff, very clean, quaint. Very convenient for walking shopping and concert facility
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear Susan,Thank you for your wonderful review! We look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Neil E, Seattle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kimberly, Shoreline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Nice staff, especially housekeeping. The property is as you'd expect a Fairmont to be. Nice touch to have Le Labo goods in the room. It's a great location in the center of shopping downtown. Lots of restaurants and other conveniences in walking distance. Cons: I've stayed at this Fairmont many times over the years and like all hotels this is a bit of a slightly dimmed version. The pool area looked a bit run down. The parking situation was a hassle (and also more expensive for self park than advertised).
Stayed 2 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear Kimberly,Thank you for taking the time to share your review. While we are pleased to hear you enjoyed our central location and elevated amenities, we are disappointed to learn that other aspects fell below your expectations. We will be sure to share your comments with our team here to help improve our services, and we sincerely hope to have the opportunity to welcome you back in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Hotel shopping are is amazing.
Stayed 2 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 26 Feb 2024
Dear Rodolfo,Thank you for your kind words, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Corrine

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible service on the Gold floor. Lovely large rooms and comfy beds. Delicious food and most convenient location. Great value.
Stayed 2 nights in Feb 2024
Response from Fairmont Hotel Vancouver on 20 Feb 2024
Dear Jessica,Thank you for your kind words. We are delighted that you enjoyed your time on Fairmont Gold and look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 Excellent

Glo

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was an easy quick walk to the Canucks game. Just wished the hot tub was open
Stayed 1 night in Feb 2024
Response from Fairmont Hotel Vancouver on 20 Feb 2024
Dear Glo,Thank you for sharing your review. We appreciate your feedback and have shared your comments with our team to help improve our operations. We look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty