Lovely facility but being Fairmont Gold I would expect a higher level of attention. Our arrival occurred just as evening appetizers were ending, no offer was made to create a small snack plate, or even to offer a coffee, or left over muffin or pastry. The idea of being charged for an item in a mini bar based on simply moving it is insulting. The ice bucket had not been emptied. Phone assistance was not prompt. Overall, everything was good, but not at the level expected for a 4-5 star hotel.