Restaurant

Reviews of NH Valencia Las Artes

4 out of 5
NH Valencia Las Artes
Avda Instituto Obrero de Valencia 28, Valencia, Valencia

Reviews

8.4

Very good

Rating 10 - Excellent. 265 out of 710 reviews" "
Rating 8 - Good. 319 out of 710 reviews" "
Rating 6 - Okay. 84 out of 710 reviews" "
Rating 4 - Poor. 26 out of 710 reviews" "
Rating 2 - Terrible. 16 out of 710 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Rita

Stayed 3 nights in Feb 2024

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities
We were bit th
Stayed 2 nights in Jan 2024
Response from Jesus on 25 Jan 2024
Dear Jessica,We are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

10/10 Excellent

Lorraine

Travelled with family
Staff very accommodating and helpful. A brilliant location in the heart of the arts district. Clean rooms.
Stayed 2 nights in Dec 2023
Response from Jesus on 26 Dec 2023
Dear LorraineWe are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

10/10 Excellent

Gennie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well run.
Stayed 4 nights in Oct 2023
Response from Jesus on 1 Dec 2023
Dear JohnWe are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

4/10 Poor

Beth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I have been on a 3 week vacation through Portugal and Spain and have stayed in 6 hotels and some Apartments. I must say that NH Valencia Las Artes was the worst. It started with a scary drive into the parking garage. I have never been in such a narrow garage with such difficult turns. Next I walk into the lobby and think this does not seem like a 4 star hotel. Next I go tot he room. It is so tiny and bare and felt like a dorm room. No kettle or coffee maker, no complimentary water (all other hotels I stayed at provided those).The AC barely worked. Luckily we only booked this hotel for 1 night.
Stayed 1 night in Oct 2023
Response from Jesus on 18 Oct 2023
Dear BethMany thanks for your time and your trust in NH Hotel Group.First of all, I am really sorry about your non satisfying experience. I have shared your comments with all our team and we will take actions in order to amend the problems you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we look forward to welcoming you back and improving your experience soon.Yours sincerely,

8/10 Good

Anna Maria

Stayed 1 night in Oct 2023

4/10 Poor

gina

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Irene

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and professional. Hotel near to the area I needed so very convenient.
Stayed 3 nights in Sep 2023
Response from Jesus on 5 Oct 2023
Dear Lorraine,We are glad to know that you have had a positive experience at our hotel through your rating. For us it is a pride that our clients feel at home, we will continue to improve day by day to meet their expectations. Receive a cordial greeting

8/10 Good

Reid

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
My observations are primarily focused on the "Pet Friendly" aspects of the NH Valencia Las Artes. Parking beneath the hotel was easy and well priced. We booked one of their pet friendly rooms which, although somewhat small, was well designed to help mitigate any random barks your dogs may volunteer during the night. We traveled with our two small dogs and were happy to discover that the hotel did not add on any additional fees for the second dog. Our room was very dated. The flooring was that horrible vinyl laminate from the 90’s that just looks and feels cheap. The bathroom was well equipped, but also ready for a make-over. The windows to the street are not double-glazed, so the room was subject to street noise. The queen bed ranked up there with one of the most uncomfortable beds we’ve ever slept on. It was hard as a rock. Bring earplugs and a bottle of your favorite hooch! The area around the hotel was GREAT and just steps from the Ciudad de las Artes, which is an amazing place to walk your dogs. There is also a small park directly behind the hotel that is lit at night and is super convenient when you need to take your dogs out for a quick break. The staff was excellent and super friendly. Overall, I really appreciated the hotel being so accommodating to pets. Criticisms aside, knowing that our dogs were welcome and being so close to truly spectacular places to walk them helped make our stay in Valencia very enjoyable.
Stayed 2 nights in Sep 2023
Response from Jesus on 27 Sept 2023
Dear Reid,First of all, I would like to warmly thank you for taking your value time to comment on your recent stay at our hotel, NH Las Artes. Thank you for remark our comfortable bedrooms. Looking forward to having you as our guest again in our hotel. Sincerely yours

8/10 Good

Ashkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Sep 2023
Response from Jesus on 13 Sept 2023
Dear Ashkan,Thank you for your wonderful review. It is a pleasure for us to see that the effort of our team is noticed by our guests. We will keep working hard to improve our services. It would be an honor for us having you as our guest again . Best regards.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness
Fair
Stayed 3 nights in Sep 2023
Response from Jesus on 13 Sept 2023
Dear Richard,Thank you very much for your Review.

10/10 Excellent

Fahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room, very centric and main attractions are close by.
Stayed 3 nights in Sep 2023
Response from Jesus on 13 Sept 2023
Dear Fahim,It gives us great comfort to know that you have had a positive experience in our hotel through your rating. We are proud that our guests feel at home, we will continue to improve every day to meet your expectations. Best regards.

4/10 Poor

Daniel

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
3 Dias de estancia la piscina nunca funciono, la caja de seguridad no sirve, renovación barata para un hotel 4 estrellas.
Stayed 3 nights in Sep 2023
Response from Jesus on 8 Sept 2023
Estimado Daniel,Muchas gracias por su confianza en NH Hotel Group. Agradecemos que se haya tomado su tiempo para hacernos llegar sus impresiones. Sin embargo, queríamos hacerle llegar nuestras disculpas por las molestias ocasionadas con el vaciado y limpieza de nuestra piscina. Le animo a volvernos a visitar y a que nos contacte antes de realizar su llegada. Reciba un cordial saludo,

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Stay
Had a fantastic time staying in this hotel. Staff were very friendly and were helpful with any queries I had. Location is brilliant as you are right on the doorstep of the museum. Also a 20 minute bus ride from the beach which was bonus. Stayed here on my own and I'd definitely return. Saler mall also round the corner to keep you busy.
Stayed 3 nights in Jul 2023
Response from Jesus on 4 Sept 2023
Many thanks for your time and your trust in NH Hotel Group.First of all, I am really sorry about your non satisfying experience. I have shared your comments with all our team and we will take actions in order to amend the problems you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we look forward to welcoming you back and improving your experience soon.Yours sincerely,

2/10 Terrible

Pawel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Scratched car
We parked the car in the hotel garage and unfortunately someone scratched the back door. There was nothing on the cameras. this situation affects the overall rating.
Stayed 1 night in Aug 2023
Response from Jesus on 16 Aug 2023
Dear Pawel, First of all, sorry for inconvenience. I have shared your comments with all our team and we will take actions in order to amend the problems you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we look forward to welcoming you back and improving your experience soon.Best regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
I love this hotel. The rooms are quiet, comfortable, and well appointed. Everything in the room is well made and like new. And the location can't be beat. Definitely my favorite place to stay in Valencia.
Stayed 2 nights in Jul 2023
Response from Jesus on 16 Aug 2023
Dear Scott,First of all, I would like to warmly thank you for taking your value time to comment on your recent stay at our hotel, NH Las Artes. We highly value your opinion for process of continuous improvement and as a base for making our guest’s stay more enjoyable and unforgettable every time. Thank you for remark our great location, , including our breakfast buffet. We are very thankful for your mention of the staff. We would like to sincerely apologize to you for everything, and encourage you to give us another chance if you ever come back to Valencia to prove you that we can improve with the help you gave us. Best regard

4/10 Poor

Eva Maria

Disliked: Staff & service
UNFRIENDLY, UNHELPFUL STAFF
There is nothing friendly or warm about this hotel. The entrance is a narrow driveway and the lobby is small. The reception desk is staffed by harried, unsmiling people.
Stayed 11 nights in May 2023
Response from Jesus on 19 Jun 2023
Dear Eva Maria,We appreciate your review to notify us of your concerns related to your recent stay at our NH Las Artes hotel and apologize if you found insufficiency the service provided. Regarding to the noise, on future occasions at NH Hotel Group, please, do not hesitate to tell us about your disagreement with the assigned room and it will be a pleasure to offer you the best possible solution on site.. We have read your review with attention and we will take note of your constructive remarks. Best regards.

8/10 Good

pradip, bethlehem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean , quiet and spacious room. Comfortable stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Close to museums.
Stayed 3 nights in Mar 2023

10/10 Excellent

Myraflor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good and staff are friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valencia is a great city. Hotel lived up t9 those standards. Clean, smart and sophisticated.

10/10 Excellent

Jon

6/10 Okay

Marina

Travelled with family and small children
Liked: Staff & service
hotel with great location just a few steps from ciudad de las artes y las ciencias, and bus that takes you directly to the city center. the hotel a bit old, very noisy, the ac didnt work, and the room was super small for 3 persons. the beds were set in a way you couldn’t reach the plugs for charging our devices and the lights kept turning on.
Stayed 4 nights in Dec 2022

10/10 Excellent

Fey van der

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and fine room

10/10 Excellent

Feng, Palatine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with one of the best breakfast. Bus stops including hop on and hop off bus are around the corner. 3 minutes walk to science and art museum, the top tourist attraction in Valencia. We enjoyed everything
Stayed 2 nights in Nov 2022

2/10 Terrible

Oleg

Stayed 1 night in Nov 2022

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are great. Breakfast buffet is included and has good variety. Two things I did't like: 1) Safety box was not big enough to fit my laptop (and it's not a big laptop) 2) Internet connexion was not good inside the room. It was excellent in the lobby an hallways; even in the bathroom was good, but not in the bed/desk area.
Stayed 3 nights in Oct 2022

8/10 Good

Mayank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, few dining options and just next to the beautiful art museum
Stayed 1 night in Oct 2022

10/10 Excellent

Hortensia

Stayed 3 nights in Sep 2022

10/10 Excellent

Nicholas

Stayed 2 nights in Sep 2022

8/10 Good

Zada Amicie Montserrat

Liked: Cleanliness, property conditions & facilities
Good located hotel with bus stop just round the corner. The no 24 or 25 and C1 bus takes you directly into town in about 20 mins. The 95 takes you to the beach in approx. 35mins. The views from the top floor are amazing. You have an amazing view of the Palau de les Arts which is an incredible building. Pity there is no bar up there so you can really enjoy the views in comfort. The reception staff are a little hostile. 2 were very nice, but I did learn that this is how Spanish people are in Valencia and in the cities…a little unfriendly (but you get used to it). My room on the 2nd floor was great. Quiet, very comfortable bed, AC, good shower & hairdryer. Good mini bar with cold drinks and snacks. Very good & quick laundry service too. The breakfast is fabulous with lots of homemade typical Spanish food and also you can drink the local drink Horchata which is fantastic. The restaurant is also excellent with a fantastic day menu at very reasonable prices. I was a little disappointed with the bar areas. There is only 1 small bar in the lobby, which is not so nice to drink at. The upstairs areas would have been great for a small bar and the rooftop (solarium) would have done a good trade if there had been a bar up there. A real pity as there isn’t really any outside places to sit and have a drink and enjoy the surroundings. Overall a great place to stay. Strongly recommended.
Stayed 7 nights in Aug 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Lynn

Liked: Staff & service, amenities, property conditions & facilities
Very convenient place to stay. A short walk to restaurants, mall, and the City of Arts & Sciences.
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

4/10 Poor

David

Stayed 1 night in Jun 2022

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to everything yet just out of the city.
Stayed 7 nights in May 2022

4/10 Poor

Francisco

Liked: Cleanliness
Disliked: Room comfort
I stayed 3 nights, 2nd day the TV stop working, they try to fix it but were unable, they changed us to another room, we left and return at midnight, AC was not working properly, try to get help but nobody answer in reception, had to sleep with open windows. Terrible night.
Stayed 3 nights in May 2022

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and in a new area of town.
Stayed 4 nights in Mar 2022

2/10 Terrible

Lisa

Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Carl

Stayed 2 nights in Mar 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel but road noise is loud
Lovely hotel excellent location and service. However I have never stayed any where more noisy! Ask for a rear room as the road outside never stops the windows don't stop any noise
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great stay. The room was nice and spacious. We did have an issue with the a/c not working properly. Great views of the city, excellent location and great accessibility.
Stayed 2 nights in Dec 2021

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Great hotel, the only minus was that the pool had cold water.
Stayed 4 nights in Dec 2021

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Wieslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH Hotel Valencia las Artes
I travel a lot. This hotel belongs to the one of the best. Excellent location, very good connotations to the city centre. All bus stops are very close to hotel. Cidad de l ass Artes only few meters away - one of the biggest attraction of Valencia. Any way i can only recommend.
Stayed 2 nights in Nov 2021