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Family Hotel & Spa Desirée
3.5 star property

Mountain ski retreat with dining and a full-service spa

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May 2024

Family Hotel & Spa Desirée

Photo gallery for Family Hotel & Spa Desirée

Mountain view
Exterior
Minibar, in-room safe, desk, soundproofing
Restaurant
Reception

Overview of Family Hotel & Spa Desirée

Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Dorrfplatz 462, Graechen, VS, 3925
  • Popular LocationHannigalp Ski Area1 min walk
  • Popular LocationGrachen - Hannigalp Cable Car3 min walk
  • Popular LocationStafel-Seetalhorn Ski Lift13 min drive
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Room options

View all photos for Family Suite, Mountain View

Family Suite, Mountain View | Minibar, in-room safe, desk, soundproofing

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Sofa bed - twin
Hairdryer
Minibar
  • 376 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Family Suite, Mountain View

Family Suite, Mountain View | Minibar, in-room safe, desk, soundproofing

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
Separate bedroom
Hairdryer
Minibar
Satellite channels
  • 1184 sq ft
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View | Minibar, in-room safe, desk, soundproofing

Family Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 430 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Mountain View

Superior Double Room, Mountain View | Minibar, in-room safe, desk, soundproofing

Superior Double Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room (Superior - 2 adults and 2 children)

Double Room (Superior - 2 adults and 2 children) | Minibar, in-room safe, desk, soundproofing

Double Room (Superior - 2 adults and 2 children)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Apartment, 2 Bedrooms, Mountain View

Minibar, in-room safe, desk, soundproofing

Family Apartment, 2 Bedrooms, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
2 bedrooms
Hairdryer
Minibar
Satellite channels
  • 1184 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

About the area

Graechen

Located in Graechen, Family Hotel & Spa Desirée is in the mountains and near the boardwalk. Golf Club Matterhorn and Matterhorn Museum are two other places to visit that come recommended. Make sure you don't miss outdoor adventures like mountain biking, rock climbing and hiking/biking trails.
Visit our Graechen travel guideOpens in a new window

What's nearby

  • Hannigalp Ski Area - 1 min walk
  • Grachen - Hannigalp Cable Car - 3 min walk
  • St. Niklaus - Jungu Gondola - 11 min drive
  • Stafel-Seetalhorn Ski Lift - 13 min drive
  • Saas-Fee Ski Resort - 46 min drive

Getting around

  • Grächen LGH Station - 3 min walk
  • Geneva International Airport (GVA) - 147 min drive

Restaurants

  • Familien-Bergrestaurant Hannigalp - 17 min drive
  • Walliserstube gasenried - 8 min drive
  • Mascotte Club / Georges Pub - 4 min drive
  • Hannighüsli - 18 min drive
  • Restaurant zum See - 8 min walk

About this property

Family Hotel & Spa Desirée

Hotel in the mountains, revitalised in 2017
Take advantage of a free breakfast buffet, a rooftop terrace and a garden at Family Hotel & Spa Desirée. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski passes and ski storage. Treat yourself to a massage or reflexology at Alpine SPA Lodge, the on-site spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Express check-in, babysitting (surcharge) and a lift
  • Smoke-free property, laundry services and tour/ticket information
  • A front desk safe, meeting rooms and massage treatment rooms
Room features
All guest rooms at Family Hotel & Spa Desirée offer comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • In-room massages and sound-insulated walls
  • Cable channels, daily housekeeping and desks

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • 2 spa tubs
  • Free children's club
  • Full-service spa
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Treatment room

Accessibility

  • Lift

More

  • Building
  • Renovated entire property - November 2017
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.80 per person, per night for adults; CHF 1.90 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • Resort fee: CHF 5.00 per person, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Matterhorn Valley Desirée
Matterhorn Valley Desirée Graechen
Family & Spa Desiree Graechen
Matterhorn Valley Hotel Desirée Graechen
Family Hotel & Spa Desirée Hotel
Family Hotel & Spa Desirée Graechen
Family Hotel & Spa Desirée Hotel Graechen

Frequently asked questions

Is Family Hotel & Spa Desirée pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Hotel & Spa Desirée?

Family Hotel & Spa Desirée doesn't offer parking.

What time is check-in at Family Hotel & Spa Desirée?

Check-in start time: 2 PM; check-in end time: 10 PM.

What time is check-out at Family Hotel & Spa Desirée?

Checkout is at 10 AM.

Where is Family Hotel & Spa Desirée located?

Located near the slopes, this Graechen hotel is in the mountains, within 20 mi (32 km) of Golf Club Matterhorn and Matterhorn Museum, and close to winter sports, such as skiing lessons. Grächen LGH Station is only a 3-minute walk.

Family Hotel & Spa Desirée Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Adele

Liked: Cleanliness, staff & service, room comfort
Nice family hotel win Grachen with mountain views!
Great size rooms since it seems they have family rooms only (so you can stay 3-4 people to a room since each room has a couch that pulls out into an extra bed), a really nice spa, good service, amazing views of the mountains from all the rooms which is nice to go to bed/wake up to. The breakfast was ok, and the spa closed earlier than it said on their website (sometimes it closes at 9.30pm), but overall a very nice experience. Also the rooms have carpet floors which I'm not a fan of personally, and no sink in the toilet (since it's a family room the sink is outside, inside the bathroom is a toilet and a shower), but these were minor things for me.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hostility
Fantstic memorable stay

10/10 Excellent

Gerald and sonia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding quality and service
We loved this hotel! Our rooms were beautiful and comfortable and had amazing views. They were extremely clean and well maintained and had special touches like tea/coffee . The owner and staff were very welcoming, friendly, knowledgeable of the area, and so helpful. They cared for our every need so well, like we were family. There breakfast buffet was amazing and the dinners in their restaurant top notch. I cannot find enough words to express how much we loved this hotel and enjoyed our stay there. It was also close walking distance to the bus, hikes, stores, restaurants and activities for children such as a playground and miniature golf.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Tschingi, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwar nur 1 Nacht da, aber vollstens zufrieden. Sauber, tolles urchiges Ambiente, sehr delikates Essen, Frühstücks Buffet super und zu guter letzt einen sehr sehr netten überaus freundliches Personal. Ein Familien Betrieb die sich um die Gäste kümmern. Das Hotel ist zu 100% zu empfehlen. Gerne wieder😉
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat uns gut gedient als Basis für Herbstausflüge und -wanderungen. Grächen im Herbst bietet wunderbare Lärchenpracht.
Stayed 2 nights in Oct 2017

10/10 Excellent

Etienne, L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzer Wochenendaufenthalt
Sehr freundliches Personal, saubere Zimmer, sehr gutes Essen. Werde wieder dort Urlaub verbringen.
Stayed 2 nights in Jun 2017

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Wir sind zum vierten mal in Grächen. Schöner können Ferien nicht sein. Tolles Wandergebiet. Super Gastfreundschaft. Hotel Desirée ist auf jeden Fall zu empfehlen. Gutes Preis - Leistungsverhältnis. Sehr nettes Personal, alles sauber und super Lage.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Gastfreundschaft pur
Ein familiengeführtes Hotel das unbedingt zu empfehlen ist. Die Gastfreundschaft ist unschlagbar. Die Zimmer sind sehr gross (Doppelzimmer). Die Wellness-Anlage ist klein aber schön, persönlich und sauber (Dampfbad, Sauna, Solarium). Das hoteleigene Restaurant ist ausgezeichnet. Die Lage ist perfekt (mitten im Dorf nur ein paar Minuten von der Gondelbahn entfernt). Wir werden auf jeden Fall wieder in dieses Hotel gehen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Hotelier war sehr freundlich, aufmerksam und zuvorkommend.. Die Lage ist ideal.. würden jede Zeit wieder gehen