Deluxe Double Room | Premium bedding, minibar, in-room safe, desk
Check availability

Reviews of Hotel Elite Zermatt

3 out of 5
Hotel Elite Zermatt
Hofmattweg 3, Zermatt, VS

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 155 reviews" "
Rating 8 - Good. 74 out of 155 reviews" "
Rating 6 - Okay. 22 out of 155 reviews" "
Rating 4 - Poor. 2 out of 155 reviews" "
Rating 2 - Terrible. 2 out of 155 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel is the best.

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2022

10/10 Excellent

Michelle

Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and warm stay
Rooms were sufficient. Nice bathtub. Strong and warm shower. Beds were comfy but pillows too soft for my liking. Balcony was nice. But 2 most important points. First, the owner Marianne was a perfect host. Very helpful, accomodating, friendly and approachable. She made the stay into a 5-star holiday. Second, the buffet breakfast provided was very homely. Small set up but you have breads, spreads, cheeses, cold cuts, eggs, ham, mushrooms, hot drinks, juices, cereals, fruits. Didnt expect the breakfast spread to be so comprehensive. Shows how thoughtful the hotel is towards its guests!
Stayed 1 night in Sep 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As everything you want
Lovely Little Hotel very clean and comfortable and at a great price and great location
Stayed 1 night in Jun 2022
Response from Marianne on 25 Jun 2022
Thank you very much for your review, we really appreciate that you enjoyed your stay at our hotel. Hope to see you again soon - all the best!!!

6/10 Okay

Amparo c

Travelled with partner
Disliked: Amenities
does not have jacuzzi, smaller room
Stayed 3 nights in Dec 2021

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Excellent location for everything - pubs, restaurants, clubs even ski slopes are not too far away - easy bus ride to either Gornergrat Bahn or the Matterhorn Express. The staff are very friendly. I would go back. I loved the jacuzzi in our room.
Stayed 8 nights in Dec 2019
Response from Benjamin Grand on 4 Jan 2020
Good afternoon Damian, thank you very much! It is a great pleasure to hear that you had a wonderful stay. It is the most important to us. We hope to welcome you again in the Zermatt mountains and in our Hotel. We wish you all the best and kind regards from the hotel elite team.

10/10 Excellent

Kathryn, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly!! It is in a very convenient location
Stayed 2 nights in Dec 2019
Response from Benjamin Grand on 27 Dec 2019
Thank you verry much Kathryn for your rating. The satisfaction of our guests is important to us. We are looking forward to welcome you again in our hotel. The Hotel Elite team wish you all the best. Kidly regards Benjamin Grand

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were nice. Located conveniently near the main street. Free shuttle from the train station to the hotel was a godsend, since we had luggage. Elevator was old and scary, can only carry 2 people at a time.
Stayed 1 night in Dec 2018

8/10 Good

Daniel

Very nice and clean. Location was good too. Just a little pricey.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Elite
Central location. Convenient for station and restaurants. Friendly staff and nice breakfast. Good size room.
Stayed 1 night in Oct 2018

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay at hotel elite zermat. The bathroom was big and the breakfast was sufficient. We got a little worried that we were going to miss our train because we left our luggage after the checkout but there was no front desk when we were about to get back our luggage. Good thing, there was a number we could call to help us with our luggages
Stayed 1 night in Sep 2018

8/10 Good

Sungae

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Stephanie, New Jersey

Liked: Staff & service
Disliked: Room comfort
Nice stay
Had a nice stay the room was great but the place is a bit old and rough around the edges. Enjoyed a delicious breakfast which was included so that was a big plus. However the pillows were terrible like a piece of cardboard with a sheet over it.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
trip to Zermat
The location is great but this hotel the room is so smell.. The carpet is so old.. Smell Odor
Stayed 2 nights in Sep 2018

10/10 Excellent

Sue, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a 5 minute walk to train station, restaurants, and trail heads. Room was fantastic with a balcony and a view of the mountains.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מקום מצויין
Stayed 1 night in Sep 2018

8/10 Good

Brett, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel
I only stayed 1 night but I was very happy at the price I paid. The hotel is in a great location only 10 minutes walk from the station and right in the centre of the village. My single room was very basic but nice and clean and the continental buffet breakfast was sufficient. Staff were friendly and the WIFI was excellent but the highlight was looking up at the Matterhorn from my window and balcony.
Stayed 1 night in Sep 2018

8/10 Good

emily

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice Hotel - Rude and Useless Staff
Although this hotel was great with a good location - easily within walking distance of the town and the Gongergrat train - the staff ruined our experience. When we first checked in the lady behind the counter couldn't find our reservation and was faffing around with the paperwork so much that check in took a very long time. We then paid the city tax and she gave us our key and she told us she would find our paperwork later. She did not give us a receipt for the city tax as she was in such a faf that she couldn't find our paper reservation. Then as we were checking out a different woman made us pay the city tax again saying that because we didn't have a receipt we obviously hadn't paid it. The woman we spoke with at check out was incredibly rude and unhelpful, and was the same woman that the night before we had asked if it was possible to have extra pillows and even though we said we were happy to wait for them - she very rudely said no and that she had to bring them up. She never brought them and they never arrived even after we asked again. The hotel was nice though and we had a good view of the matterhorn from our room, however I wouldn't stay here again as the staff and the city tax issue left a bitter taste in our mouth.
Stayed 2 nights in Aug 2018

10/10 Excellent

Chris, St louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for Zermatt
Stayed 1 night in Aug 2018

8/10 Good

Travellover, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The hotel is quite near the train station but can feel like a bit of a walk of you have heavy luggage. The bathroom is huge, spacious and clean. There was also a nice balcony to with a lovely view of the village. The room was comfortable and adequate. The breakfast was good and the staff was hospitable and helpful. They provided a kettle for us to boil water in the bedroom. If we go back, will stay at least 2 nights as the Zermatt village is really nice to walk around and explore.
Stayed 1 night in Aug 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very nice jetted bathtub, view of the Matterhorn, and good breakfast (cold cuts, cheese, breads, boiled eggs, yogurt, cereal, coffee).
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with central location
Had a 5 night stay in July. Used as a base for day walks. Good breakfast choices. No complaints.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Close to train station. No hills to walk up. Staff was knowledgeable about Matterhorn options. Typical small European shower and breakfast items. Very nice room with partial view and balcony. Great walkability to many restaurants and shops. No cars in Zermatt but watch out for the hotel taxies.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean, friendly staff. Great value
Stayed 1 night in Jun 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was easy to find and good location. Reception was very nice and helpful. They held bags for us after check out for us to explore some more. Room was adequate..two thumbs up
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good hotel
Stayed for one night in the middle of April with a friend. Overall experience was satisfying. The double room we got was of good size. Breakfast buffet was ok. All the staff we met were kind and helpful. Location was good (about 5-10 minute on foot from train station), so no taxi needed.

6/10 Okay

Winyoo

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right in the center of town, close to the train and some rooms have views of the Matterhorn.
Stayed 1 night in Feb 2018

10/10 Excellent

gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend this hotel.
We were more than happy with this hotel. We chose a room with a view of the Matterhorn and didn't regret our choice. The room and bathroom were very large and we appreciated the balcony that wrapped around two sides of the room. The hotel is within walking distance of most points of interest. The main door is difficult to see from the street as when you look into the side street it just looks like an entrance to the bar until you actually approach the door itself.
Stayed 3 nights in Sep 2017

10/10 Excellent

CHUNG KWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice mountain views
Very nice resort town hotel. The hotel took care of our transportation back to the train station. We had very nice views out of Windows. Wish I had an email for them, my granddaughter self her portable charger. It must have fallen out of the suitcase. Well kept hotel.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel for bed&breakfast in a fantastic town
This hotel has got all basics for a short and pleasant stay. Tea/coffee machine, and a table in balcony would be helpful.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, close to main street and location.
More of an eye catching sign of the hotel name on the outside wall, and a bigger entry door will help to identify the hotel easier. Elevator is too old and small.

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the clean and spacious bathroom. Good breakfast and nearby the supermarket.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
One night stand
The room was outdated and small but enough for light travelers. It has shower only which I preferred and the sink was inside the room close to the bed. It's workable as long you're not messy.

8/10 Good

Atanu, Kolkata, India

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice Hotel - but breach of contract.
Hotel is good, Close to station. I have booked a triple room, but got a double room. On asking they packed the room with an extra bed. The room got cramped. They put the blame on the computer. Promised a bigger room next day. But next day insisted that it is a triple room. So, we have to live in that cramped room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Timm, Issaquah, WA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a nice location
Charming hotel overlooking the lake. Beautifully furnished, high ceiling rooms. Very quiet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service with greate personality workers

10/10 Excellent

David, Langhorne Pa.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Easy walk to train station, bus to ski areas, and main drag in Zermott. Grocery store next door great for picking up extras. Small quiet hotel with very helpful English speaking staff and great view of the Matterhorn from the balcony.

8/10 Good

Olena, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
It's near the Mont Cervix, where my friends lived. I'm happy with my stay.

8/10 Good

Danielle, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It took some wandering around Zermatt before I found the hotel, but once I arrived everything was in order. The staff were friendly, helpful, and spoke English. The room was small and simple, but It was just me and my backpack so no need for anything fancy. There was a small balcony but unfortunately no view of the mountain from that angle. Breakfast was delicious and plentiful.