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Reviews of Hotel Daniela

4 out of 5
Hotel Daniela
Steinmattstrasse 39, Postfach 354, Zermatt, VS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 292 out of 395 reviews" "
Rating 8 - Good. 88 out of 395 reviews" "
Rating 6 - Okay. 12 out of 395 reviews" "
Rating 4 - Poor. 1 out of 395 reviews" "
Rating 2 - Terrible. 2 out of 395 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose this place and couldn't have been happier with our selection. The staff (Julekha, Alena, Silvana) were all incredible and super friendly. They were all so genuinely happy and welcoming. These guys made the stay even better and will certainly come back and stay here at hotel Daniela on our next visit. The room was super spacious with a large and clean bathroom with heated tile floors. The ski lockers were great and the breakfast has been by far one of my favorites.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hanjia

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel I would definitely stay there again. The workers were so nice and welcoming!
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful week! Staff very helpful, very much clean, wonderful breakfast and a delicious SPA.
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 7 nights in Dec 2023

10/10 Excellent

Nada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

YING TSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great people and great location
The place was beautiful and comfortable. We were greeted warmly by the front desk when checking in, their breakfast has many choices from fresh fruits to ham and cheese, they even has overnight oats and local made yogurt! The location of the hotel is also not far from the skiing location. We can even see a peek of Matterhorn from our room balcony.
Hearty breakfast
Fireplace at their lobby
Peek of Matterhorn
Stayed 2 nights in Dec 2023

10/10 Excellent

Sue Lin, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Daniela was a superb experience in Zermatt. The front desk staff and dining area staff were attentive and most welcoming. The room had a great comfortable bed and the bathroom and closet area and all other areas were perfect. I will most definitely recommend this property to my traveling friends.
Stayed 3 nights in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jihyung

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Perfection
The warmest welcome, the most beautiful balcony view, and helpful staff. After arriving on a whim and with no plans, we ended up taking the perfect advice from Julika. Train to Gronergrat, hiking, dinner at the Julen ( the best arugula soup!), finding the herd of sheep, and exploring town. Easily located, abundant breakfast options, cozy lobby, smart business branding, comfortable rooms, and a family story of grit and excellence. A stay to be remembered! Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is by far our favorite, the hotel clerk was amazing too talk to and gave us a bunch of information to go into zermatt and have fun! The spa and steam room and sauna are the best I have ever seen anywhere in the world. What a hidden and golden place this is. Breakfast is home style where you can tell they make it all from scratch and it’s like your momma made it at home, if she was really good at cooking anyway. 10/10 recommend to anyone traveling here to book this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anchal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a extremely pleasant surprise! Rustic setting . Breakfast had a lot of variety and choices for all . Will recommend to friends .
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cozy hotel. Awesome staff, wonderful breakfast and a relaxing spa. The details like the welcome board/map, flowers and a chocolate in the room were a nice touch. The free sweets and mini bar, also a nice touch. Great location and our room had view of the Matterhorn. Highly recommend this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Maggie, Morganville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a very convenient location with the Matterhorn Express, many restaurants and shops within walking distance. It’s about 10min walk from the Zermatt train station. The staff is very friendly. We enjoyed our stay and will definitely come back for our next trip.
Stayed 2 nights in Jun 2023

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Shishir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely little hotel with breakfast included and high quality materials used so as a couple we were very happy with their staff and offering
Stayed 2 nights in May 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Sarara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place for a quick stay to see Zermattt. Hotel us in excellent condition and well maintained property. Check in could have been better. If you don’t fill in the email behore then you have to do it online on a screen when you arrive. Someone ahead of us had not filled it ou, and neither did we do waiting for the guest ahead then for us to fill it out was a delay. Having a few screens available for use would speed this up. The nice lady at breakfast is wonderful and cheery. Breakfast is very good. Homey experience. The walk to the train station is about 10-15 min. In an area away from most businesses, close enough to walk to. The Mountain View is great of the Matterhorn.
Stayed 2 nights in May 2023

10/10 Excellent

Chris

Stayed 1 night in May 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 Great breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout
Stayed 2 nights in Feb 2023

10/10 Excellent

Christopher

Stayed 6 nights in Feb 2023

8/10 Good

Janna

Stayed 6 nights in Jan 2023

10/10 Excellent

Elvira, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel: great breakfast and a five course exquisite dinner with menu changing daily. Very attentive and helpful staff! Amenities are renovated, with the wellness center being brand new and quite unique. Located in the center of Zermatt. We will definitely be back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Nice property, incredibly nice staff! Our room was horribly small with no A/C. I know we were in the mountains, but it was warm and very uncomfortable without air circulation...but they did have a GREAT ice machine!!
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much to the receptionists!! And the guy assistant for helping us with our luggages!! They would hv never arrived if not for you guys. Breakfast here was also one of the best we had in Swiss
Stayed 2 nights in Jun 2022

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holy Cow!!! What a find! Really, I can't say enough good things about the hotel, the staff, and our stay. The room was excellent, beautifully equipped, and every want taken care of. Our mini fridge was stocked daily with soft drinks, water, and a couple of beers. Coffee in the room was excellent. The decor was contemporary mountain and beautiful. Helpfulness of the staff was unbelievable! I would have lost patience with me- but they were kind and knowledgeable. Breakfast was crazy!! Yummmmmm Yummmmmm Yummmm. Never have I ever had so much goodness at a hotel. The spa was like something out of a movie. We even rested in a hay bed. Sounds weird but I loved it. Cannot say enough good things about our stay. We will be talking about this for the rest of our lives. Really- that good!
Stayed 3 nights in Apr 2022
Response from Your Hotel Daniela-Team on 28 Apr 2022
Wow what a great review. Thank you very much for your compliments. The Hotel Daniela-Team is flattered! Most important to us is making our guests happy - it is very rewarding to read such a great feedback. Thank you very much and we would be delighted to welcoming you with us again. <3 Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded all expectations!! 5 Stars
Tremendous stay in Zermatt. Hotel Daniela exceeded our tough expectations. The hotel staff were amazing and the accommodations were excellent. The room was spacious, super clean, and our view was awesome. The entire staff was friendly and always helpful. We would recommend Hotel Daniela to all and will be back.
Stayed 4 nights in Apr 2022

10/10 Excellent

Magdalena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-like warm atmosphere, makes you feel like at home only you don’t have to do anything apart from relaxing. Amazing breakfast buffet, great variety. Within a walking distance to train station and any ski stations.
Stayed 2 nights in Feb 2022

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel Stay
We had a fantastic three nights at the Hotel Daniela. The front staff were particularly wonderful and helpful with local tips on skiing, dinner reservations, and whatever else we needed. The hotel room is very comfortable with just the right amount of special touches, and the breakfast setup was ideal. We can't wait to come back next year!
Stayed 3 nights in Dec 2021

10/10 Excellent

SERENE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super helpful and friendly. Free shuttle from train station, do not need to worry about many luggages. Complimentary drinks in fridge (many bottles). Laundry 9kg CHF 30 (clean and dry). Price reasonable as i dont need to go for self service at CHF 14 (clean 8, dry 6), save the hassle of travel with big packages
Stayed 4 nights in Dec 2021

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel, even better staff!
I cannot explain how incredible the staff at the Daniela are. Not only do they run a stunningly beautiful hotel, they themselves are incredibly friendly and knowledgable. Thanks to their advice, my family and I changed our plans in Zermatt slightly and we were able to enjoy experiences that we would have missed otherwise. The rooms, cleanliness, location, etc are more than enough for this hotel to constantly get a 4+* rating, but the staff still go ahead and make it special. Finally, the custom scent throughout the hotel and it's toiletries is so good we ended up buying their fragrance for home! Already planning a trip back in winter. Thank you everyone at the Daniela!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable hotel in the Swiss Alps
The staff is very friendly and helpful They have a very nice breakfast bar. There are free drinks and chocolates in your room. I rented my electric mtn bike right at the hotel. The swimming pool, spa, and gym is down the block at their sister hotel. A group of Alpine horn players were playing out my window one night which made it a special memory.
Stayed 2 nights in Sep 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The staff was very nice. Lovely breakfast.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2020

10/10 Excellent

Kai hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with wonderful view, staff are nice and helpful.
Stayed 2 nights in Feb 2020

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great little hotel within easy walking distance of everything
Stayed 2 nights in Dec 2019
Response from FOM on 18 Feb 2020
Thank you :-)

10/10 Excellent

Helette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Hotel Daniela Team on 7 Jan 2020
Thank you :-)

10/10 Excellent

Lauren, Beverly Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hotel Daniela Team on 7 Jan 2020
Thank you :-)

10/10 Excellent

Holly, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities, an terrific location/veiw of the Matterhorn. The on-site spa was a wonderful way to relax after exploring town and going up to Gornergrat. Staff were so very helpful, and breakfast was tasty and healthy! We loved our stay!!
Stayed 3 nights in Dec 2019
Response from Hotel Daniela Team on 7 Jan 2020
Thank you sooo much :-)