Room (Alpinist Roof Suite) | Terrace/patio
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Reviews of CERVO Mountain Resort

5 out of 5
CERVO Mountain Resort
Riedweg 156, Zermatt, VS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 109 out of 122 reviews" "
Rating 8 - Good. 9 out of 122 reviews" "
Rating 6 - Okay. 2 out of 122 reviews" "
Rating 4 - Poor. 1 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

ghassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

simone

Stayed 2 nights in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Sep 2022

10/10 Excellent

Mansour

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Ever
Best staff, culture and friendliness. Food was so good, no matter which restaurant. We will be coming back!!!
Stayed 4 nights in Apr 2022

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ski in/out. Fabulous property. Ridiculously expensive.
Stayed 6 nights in Jan 2022
Response from Estelle Flückiger on 11 Feb 2022
Dear Ken, Thank you for your wonderful review. We are delighted you enjoyed your stay at CERVO Mountain Resort so much. It's lovely to read that you appreciated our warm hospitality, the cleanliness, and all the amenities our hotel has to offer. It's important to us that our guests feel comfortable and have everything they need. We're sorry to hear you found our hotel on the expensive side. We do have a lot to offer and guests can expect high quality down to the last detail, relax in our invigorating Mountain Ashram Spa, enjoy the well-equipped rooms, the delicious food served in our restaurant and soak up the magnificent view of the Matterhorn. We hope you'll choose us again when you return to Zermatt. Until then, we wish you all the best. See you soon at CERVO! Best wishes from Zermatt Estelle Flückiger & Benjamin Dietsche Executive Managers

6/10 Okay

Omar, Los Angeles

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property Is beautiful and very pleasant to stay at, however they may be short staffed or overworked, as the service was not up to the standard of the room rate. Our food was late, sometimes cold.
Stayed 2 nights in Sep 2021
Response from Estelle Flückiger on 23 Sept 2021
Dear Omar Thank you for your review. Your comments concerning the service are most valuable and will definitely be considered very carefully in order to improve the service experience. We do apologise for any inconveniences caused. Hope to see you soon again! Best regards from Zermatt

10/10 Excellent

Soud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Estelle Flückiger on 23 Sept 2021
Thank you for your positive Feedback. We were pleased to welcome you at CERVO Mountain Resort and hope to see you soon again! Best regards

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - perfect mountain hote
We absolutely Loved every element of the hotel. The food And drink especially was amazing
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service in a great location. Maybe a bit ‘young’ for some people’s taste but we loved it.
Stayed 6 nights in Dec 2020

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

4/10 Poor

Sven

Disliked: Cleanliness, room comfort
Cervo had a high rating on many platforms but we were very disapointed in which condition we found this place. The hotel was not ready for our arrival, e.g. construction work was on going, ski room was not opened yet, dust everywhere incl.our room, from 5 restaurants/bars on the webpage only 1-2 opened, room cleaning only by request and not even properly done, restaurants reservations were mixed up several times. Despite nice design, beautiful spa area, nice food and good selection of wines, the place seemed poorly run and we felt that the hotel did not meet the 5* standard.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nicely decorated, delicious breakfast, friendly staff!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home comfort with plenty of amenities and goodies!
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
View was outstanding, good breakfast, helpful staff
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalet is pretty new and in very good condition. It’s high up on the hill, so it has a good view.
Stayed 1 night in Aug 2019
Response from CERVO on 26 Sept 2019
Dear Anonymous Thank you very much for your rating. Have a nice day! Regards Lukas Meier Hotel & Operations Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CERVO is the best of Zermatt
This was our first trip to Zermatt. From the moment we walked in we felt special. Our room had a perfect view of the Matterhorn and could not have been more comfortable. From the daily stocking of Swiss beer in the fridge to the heated floors in the bathroom everything was perfect. Our meal at Puro was the best of our trip - the food and service were legendary. The location is wonderful with access by elevator and tunnel just outside of the center of town. Do yourself a favor and stay here!!
Stayed 3 nights in Jul 2019
Response from CERVO on 26 Sept 2019
Dear Kenneth Thank you very much for your rating! Enjoy your day. Regards Lukas Meier Hotel & Operations Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and service. Arrived very late and they made us food after the restaurant was closed. Opened wine for us. Quickly checked us in. I would never stay anywhere else
Stayed 4 nights in Jul 2019

10/10 Excellent

Paria, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property in one of the location in Zermatt! Staff are absolutely fantastic and so nice! The food including the breakfast is absolutely delicious! Everything is taken care of to the details! I would definitely come back again.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding, the restaurant is great and very popular so make sure to book your table. The rooms are spacious and very comfortable with great views from the balcony.
Stayed 3 nights in Apr 2019

10/10 Excellent

seon hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Cervo!
Cervo is the BEST place to stay in Zermatt. Everything was perfect. Not only they had great service, but also their breakfast was amazing. The room was spacious, clean, and cozy. Terrace had an amazing view. There was an elevator going down to Zermatt-Sunnegga station. We had a wonderful time at Cervo and would stay here again next time we visit Zermatt.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and services, we stayed at the panoramic suite with great view and jacuzzi in snow!
Stayed 2 nights in Mar 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Exceptional in every way. Service was above and beyond anything I've ever experienced.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable service. Extremely thoughtful and helpful. Best service we have ever experienced. Hotel is beautiful and the location is amazing.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, highly recommended. Will definitely return to Cervo!
Stayed 4 nights in Jan 2019

6/10 Okay

Jeannette

Liked: Cleanliness, property conditions & facilities, room comfort
Potential... not perfect
-some problems at the start of our stay (transfer didn’t pick us up for a long time and I had to call them as a reminder to send someone as they had most likely forgotten or other priorities) -great room (spa suite) with a wirlpool outside that offers an amazing view of the Matterhorn -room hasen’t been cleaned on the second day after we were gone skiing for the day -staff are generally very friendly but don’t seem to take resonsibility for anything -reminders from our side were often necessary for things to get done. This is extremely frustrating over time. For example our baggage to be brought to the room or turndown service to be done on one of the nights. Both took calls to the front desk to get it sorted -breakfast ist amazing with great service by the whole team -dinner at the restaurant Ferdinand was also extremely nice For the missteps above, no apology by someone in charge was ever offered to us. I am not sure if these points weren’t passed on or what their way of dealing with such incidents is. The hotel has a lot to offer but needs to work on these points.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid property. Would stay again when the other five stars are booked or closed.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection of hospitality! The hotel is a dream. Cozy rooms, beautiful views, amazing food quality.
Stayed 1 night in Sep 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt’s best!
Attention to every detail. Such a beautifully-designed space with staff that went the extra mile on multiple occasions to personalize my stay. Daily special events and a top-notch restaurant mean you dont necessarily have to wander far. The breakfast, by the way, is stellar. Modern, spotless wellness center in each chalet, featuring hot tub, sauna, meditation lounge, shower and restroom. Views of the Matterhorn!
Stayed 3 nights in Aug 2018

10/10 Excellent

Olivier, Lausanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall stay
Stayed 3 nights in Jul 2018

10/10 Excellent

Ski Buff, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Fantastic hotel and staff. Ideal location for ski in and out. Beautiful hotel and views of Zermatt and the Matterhorn. I look forward to returning
Stayed 3 nights in Feb 2018

8/10 Good

Alice, London

Liked: Cleanliness, staff & service, room comfort
Design hotel offering both tranquility & action
The hotel Cervo is a “design hotel” located just above the entrance to the Sunegga funicular and a 5-10 minute walk into the main town area. More then a hotel it is a group of chalets. The first acts as the communal area (restaurant/bar); the rest of the chalets constitute the guest rooms. Each chalet (assuming they are all similar to ours) has a spa area - with sauna and outdoor jacuzzi. Our room was large - minimalist in decor - but very comfortable. Three large floor to ceiling windows provided us with a fantastic view of the mountains. We had a standard room so no view of the Matterhorn, however, breathtaking nonetheless. Tea and coffee facilities were included as well as a free mini bar with some soft drinks and beer. Bottled water was provided every day as well as little “gifts” with turn down (chocolates/cookies and the such). The bathroom included a bath and shower with Molton Brown toiletries. The breakfast was served in the main building and was delicious with both buffet and a la carte (eggs, pancakes, French toast...) option. This hotel is perfect for those who want to be close to the action, with plenty going on (the hotel has good apres ski facilities as it is located on the main piste down from sunegga and above) whilst maintaining the peace and tranquility of being further up the mountain in very comfortable surrounds. Our one complaint (which we flagged to the hotel) is that out of our 7 day stay the jacuzzi was in operation two evenings.
Stayed 7 nights in Jan 2018

10/10 Excellent

yvette, sydney, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best boutique hotel we've ever stayed at
Beautiful room/location, top quality service, fantastic food. Utmost attention to detail, we loved every minute.
Stayed 7 nights in Jun 2017

10/10 Excellent

Bjorn, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
The all too short stay at this excellent establishment was fantastic. A few little issues did not detract from the overall experience. My partner and I ate at their in house restaurant and it's safe to say that the food was to die for. The service, amenities, and of course location with magnificent views of the Matterhorn are the cherry on top.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place in the Alps
Everything about this place was high-end and yet comfortable and friendly.

8/10 Good

Shing Yuk, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon trip
stay was good but not best

10/10 Excellent

abe , boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Zermatt
Best hotel in Zermatt! Service is impeccable. Incredible views of the Matterhorn.

10/10 Excellent

Mat, Canton, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality personified with a magnificent view.
Charming and lovely staff. They went out of their way to make us comfortable. On the day of our departure we went touring and they met us at the train station with our luggage. Beautiful location, marvelous food. We would love to return.
Matterhorn view from every room.
Response from Laura on 14 Jul 2016
Dear Mat Many thanks for your review. We are aware that your stay is now quite a few moments away, but we still hope that you still think of us from time to time and that we will have the pleasure of welcoming you back one day soon. Kind regards from Zermatt

10/10 Excellent

Darr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rula Jarallah, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel is run by very cheerful and efficient staff willing to help in any possible way. They're warm and accommodating. Waking up to the wonderful scenic Mattahorn was an amazing experience. Highly recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Perfect service from staff at Cervo... Great rooms, good location near sunnega

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

michael of leeds, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
amazing recommendation and choice...made our 50th wedding celebration complete .