We stayed at this hotel after our time in Paris to be convenient to the airport for an early morning flight. We arrived via train to the airport rather late in the evening but caught a free shuttle to the hotel, and the shuttle also conveniently took us to our terminal the following morning. The staff was friendly and helpful- we were glad to be able to print out our boarding passes in the business center in the lobby area. The hotel is lovely, and after days in a rather small room in Paris with a very small bathroom, the large room and bathroom was a treat!
What a gem this is!!. It sits overlooking a small lake surrounded by a swish little town with good cafe's,restaurants and upmarket boutiques. It is only a 10 minute journey into Paris Nord station. Don't be put off by the fact it isn't in central Paris being in the suburbs works really well and trains travel till late with only a 5 minute walk to the station - in a very safe area. The hotel is very comfortable and the rooms are a good size, far better than we would have got in central Paris (if you can, request a room with a balcony overlooking the lake which is great for early evening drinks) The staff were polite and helpful - not that we needed them at all. Would not hesitate to stay here again and neither should you!!
The hotel was spotless the staff were friendly and helpful and the location is great for people flying out soon. The breakfast seemed a bit pricey but children are free and we have 3 so it worked out pretty cheap for us! The shuttle to the airport runs every 20 mins and there are many trains you can get from there to travel all over France. Eg. DISNEYLAND!
We chosed the hotel because of the advertised facilities offered and we were so excited to arrive as we also celebrated our Honeymoon. We were delighted to meet Charlotte from Guest Relations, she escorted us to the room, described the venues,opening times,recommended us to have dinner inside of the hotel and enjoy the pool and we did.Charlotte is a great asset for the hotel,she understands what personalised service means.
Room was amazing,bathroom amenities the best.Many thanks to Housekeeping Department..took care of every detail,we always had fresh towels,a clean room,the bed made,fresh sheets.
At Brasserie Restaurant all the staff members were looking well groomed,really helpful also.not impressed with a lady with blondish short hair who seemed a manager...she was there in the evening..stockings scratched wearing a red blouse..just like a guest..image is important and all staff members were looking perfect in their uniform.
Security and bell men - all very helpful..they had the right initiative at the right time to assist us in offering information in regards to shuttle bus for example...they were always smiling.
Reception...we believe as a 5 stars hotel the personalised service is missing...2 ladies were talking while my wife was waiting at the desk no apology or empatize when asked why wi-fi is not working.
overall great hotel very clean very comfortable
Staff was fabulous and very friendly. Stayed here for a mix trip to disney and paris. Free shuttle bus was brilliant did not experience any issues. Spa facilities was good. Breakfast wasnt to my taste but I could always find something to eat. Overall lovely hotel
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