Val d'Oise Hotel Guide. CitizenM Hotels in Val d'Oise, France

The hotel is NOT ready for prime time, to say the least. First, parking the car last Saturday late afternoon. Really confusing as to where reception was, OR the entrance for cars, OR where they should be parked. We had to go TWICE around the block after trying to ascertain the right approach. Utterly inadequate signage, which could have been fixed temporarily with paper signs, which staff informed me that management would not allow. Second, check in was a mess. We had a reservation in my name and were invited to register ourselves. I don't like using my time to do this but expect the staff to do it, but even guided by them they could not find the reservation after trying four times and I had a print out of my reservation to show them. Third, we were issued two cards to open our room. Mine did not work and I had to go down again to have it fiexed. Irritating. Fourth, there is no ice machine on the floors. I was told to go down to the bar to get a bucket of ice and I did. Five, the temperature control on the iPad in the room which also controls the a/c did not cool the room quickly at all. The staff told me it took half an hour to do that! Not good enough. Six, I did complain and asked for two free breakfasts which were good but at 25 Euros were ridiculously priced. Seven, yes, the place is comnfortable, even if the rooms are really quite small and narrow, the beds good and showers very good. BUT although the hotel had been open a month already, this was very poor.