Outdoor pool, open 8:00 AM to 10 PM, pool loungers

Reviews of Highline Vail - a DoubleTree by Hilton

4 out of 5
Highline Vail - a DoubleTree by Hilton
2211 N Frontage Road West, Vail, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 353 out of 593 reviews" "
Rating 8 - Good. 136 out of 593 reviews" "
Rating 6 - Okay. 43 out of 593 reviews" "
Rating 4 - Poor. 32 out of 593 reviews" "
Rating 2 - Terrible. 29 out of 593 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amone Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Highline Vail on 27 Mar 2024
Thank you Amone for the great review. We hope to see you again soon!

2/10 Terrible

CLAY

The highway to this hotel was blocked off by snow conditions and i was unable to get a refund and the traveler's insurance also did not cover this. Really disappointing.
Stayed 1 night in Mar 2024
Response from Highline Vail on 19 Mar 2024
Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced.We'd like to clarify that your reservation was booked as non-refundable. Additionally, we encourage all our guests to consider purchasing travel insurance to protect themselves against unforeseen events like this.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, free shuttle, food options near by and great staff.
Stayed 4 nights in Mar 2024
Response from Highline Vail on 16 Mar 2024
Hi Leslie - Thanks for the 5 out of 5

8/10 Good

Louis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place dog friendly
Stayed 1 night in Mar 2024
Response from Highline Vail on 11 Mar 2024
Thank you for the great review.

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Noisy inside and out.
Stayed 1 night in Mar 2024
Response from Highline Vail on 10 Mar 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise. We value your input and will explore ways to enhance the overall experience for our guests.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. No issues with anything.
Stayed 4 nights in Feb 2024
Response from Highline Vail on 2 Mar 2024
Thanks Brian for the perfect review!

6/10 Okay

Lance

Liked: Staff & service
Dog friendly which was nice but facilities were average
Stayed 4 nights in Feb 2024
Response from Highline Vail on 1 Mar 2024
Thank you for sharing your thoughts! We're glad to hear you enjoyed our dog-friendly environment. We appreciate your feedback on the facilities, and we're always looking for ways to improve. If you have any specific suggestions or areas you think we could enhance, please feel free to let us know. We value your input and strive to make our guests' experiences even better.

10/10 Excellent

KYUNGMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Highline Vail on 27 Feb 2024
Thank you KYUNGMI for the perfect rating!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was beautiful and close to the mountain. The staff, particularly one front desk member, was very rude for the entirety of my stay.
Stayed 1 night in Jan 2024
Response from Highline Vail on 30 Jan 2024
Dear James,Thank you for taking the time to share your experience, and we appreciate your kind words about the hotel and its proximity to the mountain.We're genuinely sorry to hear about your interaction with one of our front desk members. Providing exceptional service is our top priority, and we regret that you did not receive the level of hospitality we aim to deliver. Your feedback is important to us, and we would appreciate any additional details you can provide about the specific incident to help us address the matter internally.We are committed to making improvements based on your insights and ensuring that future guests receive the outstanding service they deserve. If you have the time to share more information, please feel free to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

logan

Stayed 2 nights in Jan 2024
Response from Highline Vail on 21 Mar 2024
Thanks logan for the 5 out of 5!

8/10 Good

Kyleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Highline Vail on 27 Jan 2024
Thanks Kyleen for the great rating

10/10 Excellent

Christiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were absolutely terrific, helpful, kind, patient. Give them all a raise.
Stayed 1 night in Jan 2024
Response from Highline Vail on 20 Jan 2024
Thanks Christiana for the great review!

8/10 Good

Raoul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front office service. Especially Nicholas. Also, excellent service from the Expedia rep who I spoke to Kaela on case number 175830578. We had a time-sensitive medical matter and she was excellent in her service delivery.
Stayed 5 nights in Jan 2024
Response from Highline Vail on 16 Jan 2024
Thank you Raoul for the great review!

10/10 Excellent

Mark

Great place
Stayed 2 nights in Jan 2024
Response from Highline Vail on 16 Jan 2024
Hi Mark - Thanks for the 5 out of 5!

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was new, right off the interstate, easy to access. The staff was extremely friendly, welcoming and helpful. I had ankle auegery the morning after we arrived and when we went down and ordered food from the cafe/bar toward evening, the gentleman behind the bar insisted on being the food to our room since I was on crutches and obviously in pain. He went way above and beyond even making sure there were extra condiments and everything when he delivered it. We will definitely be back and HIGHLY recommend!!
Stayed 2 nights in Dec 2023
Response from Highline Vail on 16 Jan 2024
Hi Bevan - Thank you for the perfect review! We hope to see you again soon!

2/10 Terrible

jean yves

Stayed 2 nights in Jan 2024
Response from Highline Vail on 30 Jan 2024
Thank you for taking the time to provide feedback on your recent stay. We noticed that your rating was 1 out of 5, and we genuinely value your input.To better understand your experience and address any concerns you may have had, we kindly request additional details or comments regarding your stay. Your feedback is crucial to our continuous improvement efforts, and we want to ensure we address any issues to enhance the quality of our service.If you could spare a moment to share more information, it would be greatly appreciated. We are here to assist and make any necessary improvements based on your insights.Thank you for choosing us, and we look forward to hearing from you.Best regards,

10/10 Excellent

Kenny

Stayed 4 nights in Dec 2023
Response from Highline Vail on 27 Jan 2024
Thanks Kenny for the 5 out of 5!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located. Staff and services they offer are amazing. The shuttle, the restaurants, the service, everything was very good. The rooms are super nice and comfortable. All the staff is very helpful and friendly. We loved the hotel.
Stayed 3 nights in Dec 2023
Response from Highline Vail on 9 Jan 2024
Thank you Jorge for the great review!

10/10 Excellent

Dipen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Highline Vail on 28 Dec 2023
Thanks Dipen fo for the great rating!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Highline Vail on 26 Dec 2023
Thanks Douglas for the great review.

10/10 Excellent

Adriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and good area for the price. I think the rooms can use a little remodel.
Stayed 4 nights in Dec 2023
Response from Highline Vail on 24 Dec 2023
Thank you Adriel for the gfreat revioew!

6/10 Okay

Miriam

Travelled with family
Disliked: Staff & service
The property is average. The guy at the reception desk didn’t even greet us, just asked if we have reservations. He was rude. You need a car to get around. Do not ask the hotel for taxi, $140 to get to Vail airport, which is a 25 minutes drive. We ordered a Lyft $45. Vail is overpriced and over rated!!
Stayed 3 nights in Dec 2023
Response from Highline Vail on 16 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest evaluation of your recent stay, and we apologize for any inconveniences you experienced.We understand that the costs associated with transportation and other amenities may have contributed to your overall dissatisfaction. We strive to offer competitive and fair pricing for our services, and your input is essential in helping us assess and adjust our offerings.While we regret that your experience did not meet your expectations, we genuinely value your insights. It's important to us that our guests feel they are receiving good value for their investment. In light of your concerns, we encourage you to explore alternative accommodation options that may better align with your budget and preferences in the future.We appreciate your understanding and hope that you find accommodations that better suit your needs.Safe travels, and we wish you the best in your future endeavors.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Highline Vail on 18 Feb 2024
Hi kim - Thank you for the perfect rating!

10/10 Excellent

wooseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Highline Vail on 16 Dec 2023
Thanks wooseok for the great review!

10/10 Excellent

Alex

Stayed 4 nights in Nov 2023
Response from Highline Vail on 16 Dec 2023
Thanks Alex for the 5 out of 5!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Highline Vail on 4 Nov 2023
Thanks David for the 10 out of 10.

10/10 Excellent

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, super friendly staff, clean rooms. Loved it!
Stayed 1 night in Oct 2023
Response from Highline Vail on 31 Oct 2023
Thanks Gail for the 5 out of 5!

8/10 Good

Rachel

Travelled with family and small children
Loved the cookies upon check in! Love the convenience of the shuttle and easy to park. Hot tub and heated pool were nice. Common areas were nice. Pool area along the fence was a little rundown. Could’ve been a little more cleaner. Overall a great place to stay for the price and good amenities.
Stayed 1 night in Oct 2023
Response from Highline Vail on 25 Oct 2023
Hi Rachel - Thank you for the great review!

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Highline Vail on 25 Oct 2023
HI Anonymous - THanks for taking the time to leave a rating.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Highline Vail on 25 Oct 2023
Thanks Richard for the great rating!

10/10 Excellent

Gunilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shuttle was a definite plus. So easy to get to dinner and back.
Stayed 2 nights in Oct 2023
Response from Highline Vail on 20 Oct 2023
Thank you Gurilla for the 10 out of 10!

8/10 Good

Olga, Aurora

Liked: Staff & service, property conditions & facilities
Overall great, love the games and small shop. Didn’t love the cleanliness and we got a hair in our pizza which ruined the impression all together. But the hotel is nice and we really enjoyed the pool and jacuzzi.
Stayed 2 nights in Oct 2023
Response from Highline Vail on 20 Oct 2023
Thank you for your feedback! We're delighted to hear that you enjoyed our games and small shop. We sincerely apologize for the cleanliness issue and the hair in your pizza – this is certainly not the experience we aim to provide. We'll address these concerns with our team to ensure a better experience in the future. We're glad you had a pleasant stay at our hotel and that you enjoyed our pool and jacuzzi. We hope to welcome you back soon for an even better experience.

8/10 Good

Tim

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Highline Vail on 20 Oct 2023
Hi Tim - Thank you for taking the time to leave a great rating!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Highline Vail on 20 Oct 2023
Thanks Luke for the great rating!

10/10 Excellent

Suzanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our lodging needs changed but Nicholas and Muriel helped us with our last minute issues. Great place to stay.
Stayed 1 night in Sep 2023
Response from Highline Vail on 13 Oct 2023
Hi Suzanne - Thank you for the great review!

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Quiet. Parking was wonderful, especially the handicapped parking.
Stayed 2 nights in Sep 2023
Response from Highline Vail on 13 Oct 2023
Thanks James for the awesome review! We hope to see you again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Convenient Shuttle
The lobby was cozy with games and a fireplace for relaxing with a bar and TV close by. The on call shuttle will take you anywhere in town and pick you up when you call. This is a real plus with traffic and parking. The rooms are what you expect for this price point, clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Highline Vail on 13 Oct 2023
Hi Barbara, thank you for the perfect review!

10/10 Excellent

Cosimo

Stayed 2 nights in Sep 2023
Response from Highline Vail on 1 Nov 2023
Thanks Cosimo for the 5 out of 5!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from Highline Vail on 11 Oct 2023
Thank you Terry for the 5 out of 5!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice bar
Stayed 1 night in Oct 2023
Response from Highline Vail on 27 Oct 2023
Hi Fred - Thank you for the perfect review!

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Highline Vail on 5 Oct 2023
Thanks Alex for the great rating!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Highline is definitely a hotel we will return to for future vacations. The staff was fantastic from the front desk to the bar to the house keeping. They really pride themselves in their work and it shows. With 3 different dining options attached, we kept finding ourselves sitting at the hotel bar with Sergio making us wonderful drinks with great conversation, and bringing us some of the best brussels and pizza i've had in a long while. Highly recommend to those wanting to stay in a great place while they explore all that vail has to offer.
Stayed 5 nights in Sep 2023
Response from Highline Team on 5 Oct 2023
Thank you Molly for the fantastic review! We are thrilled you enjoyed your time with us. We hope to see you again soon!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Free shuttle to downtown area
Stayed 1 night in Sep 2023
Response from Highline Vail on 29 Sept 2023
Thanks Renee for the awesome review!

10/10 Excellent

joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well shuttle drivers were great food at restaurant was also very good
Stayed 1 night in Sep 2023
Response from Highline Vail on 27 Sept 2023
Thanks Joel for the 10 out of 10!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Highline Vail on 27 Sept 2023
Thank you Lily for the perfect rating!

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Highline Vail on 28 Sept 2023
Thank you Erik for the great review! We hope to see you again soon!

10/10 Excellent

Traci

Travelled with family
Amazing views of the surrounding mountains and great overall service. Highly recommend.
Stayed 1 night in Sep 2023
Response from Highline Vail on 22 Sept 2023
Thank you Traci for the stellar review!!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub area was amazing. Staff were great. Amazing lication!
Stayed 2 nights in Sep 2023
Response from Highline Vail on 21 Sept 2023
Thanks Christine for the perfect review!!!

8/10 Good

Ariel, Longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Highline Vail on 20 Sept 2023
Thank you Ariel for the great rating!

6/10 Okay

Rajeev

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not count on the shuttle service to go to vail village.
Stayed 1 night in Sep 2023
Response from Highline Vail on 20 Sept 2023
Dear Rajeev,Thank you for taking the time to share your feedback with us regarding our shuttle service. We appreciate your input and would like to address your concerns.We understand that our shuttle service may not have met your expectations for transportation to Vail Village, and we apologize for any inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously as we continually strive to improve our services.Our shuttle service operates between 7 am and 11 pm on a first-come, first-served basis. We are committed to providing convenient transportation options for our guests to Vail Village during these hours. However, we recognize that demand for the shuttle can vary, and there may be times when availability is limited.To ensure a more seamless experience for our guests, we will be reviewing our shuttle service operations to see if there are any opportunities for improvement, such as increasing the frequency of trips or expanding the shuttle's capacity during peak hours.If you have any further details or suggestions on how we can enhance our shuttle service or any other aspect of your stay, please do not hesitate to reach out to us directly. We want to make sure your future visits are more enjoyable and convenient.