The Utica is a delight. Plenty of free parking, a grand hotel lobby with corinthian columns and crystal chandeliers. Very friendly and helpful desk staff, newly renovated or replaced elevators, huge, broad hallways and big, spacious rooms. Each room is well designed and has excellent heating--I was there during a minus eleven degree blizzard and was warm and toasty.
The management was very friendly and even offered an informal tour of the older, unrenovated parts of the hotel which most people dont see, but which was of interest to me. Probably not many others. The manager even arranged to have my car dug out of the snow by a very helpful young man. They had luggage/bellman service.
They offer an included breakfast, and it was all right, but needs a bit of polish. The problem with buffet service is that the stuff gets cold easly. But, the bread was exquisitely fresh, the bagels tasty and chewy and the coffee excellent. The bacon was overcooked and sort of folded together and hard to serve. They used to serve sausage every other morning, and that was better. (I have been here many, many times.)
Utica is a sad, dying town with an interesting past and some nice scenery to check out. There is a tourist railway up to the mountains, and the Erie Canal is fascinating. If you need to go to Uita and enjoy historic hotels, this place is your place.
Lloyd from New York City, New York
Hotel Utica, an Ascend Collection hotel is located in the heart of downtown Utica in the foothills of the Adirondack …More
The Inn is lovely. My room was nicely decorated.
There wasn't anything in the front hall or room about the local area - where to eat or what to see. The host gave me a quick run down of some places to eat. It would have been nice to have a map of where to find the places.
In the morning when I went down for breakfast, I could find anyone. When the the other guest came down, the hostess came in the diningroom, offered coffee. When I asked for tea, I was told that it was in the front hall & that she would get me some. The meal was good.
The host & hostess/owners were not very engaging. Staying in a B&B is about connecting with people. The other guests were delightful. The host & hostess/owners did not chat with us but were more like staff. Too bad because the inn is delightful!
Construction on this beautiful brick Italian Victorian home began in 1866-67 by Ambrose G. Howard, who resided across the …More
Miranda, night desk clerk was so kind and helpful when I showed up at 2:30 in the morning looking like a drowned rat, crying. She was awesome!
Laura, Office Manager, went out of her way to help me get a refund for a night that I, instead of being in the hotel, I spent stuck in a Philly airport. Kind and sympathetic, yet professional.
Lisa, day desk clerk, always smiling, always called me by my name, always ready to answer any questions, and solved more than one problem for me during my week-long stay. Cheerful and welcoming!
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