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Reviews of Conrad Urumqi

5 out of 5
Conrad Urumqi
669 Northern Youhao Road, Urumqi, Xinjiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Frederick Lai Cheung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s supposed to be the nicest hotel in Urumqi - and it is in terms of the physical property itself. Nice clean and well maintained decor. Location is not bad. However, a few things that are not fitted for a hotel of it’s status: 1. The concierge is located at the ground floor entrance and not at the upper floor lobby next to the reception. The concierge also doubles as porter so there is no one at the concierge desk if he is bringing luggage up to rooms. 2. WiFi is super slow 3. The A/C control in the room does not work. It remains at 26 degrees no matter what you do to the control dial.
Stayed 1 night in Jan 2024
Response from Conrad Urumqi on 18 Feb 2024
Dear Guest, Greetings from Conrad Urumqi! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Urumqi

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff called Happy at Club Floor
Your staff called Happy, who works at Club Floor (27F) was extremely helpful. He has a nice personality and great attitude. He is an important asset for your hotel. All the best, Tanya Lau
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Silk Road trip
Cleanliness of the room is ok but need maintenance. Pools are closed for repair when we stayed. It was a bit pricey because of this. Staffs are friendly.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge arranged a local tour for us. The room is clean and the view is fantastic.

10/10 Excellent

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Urumqi
Best hotel in Urumqi. Nice food. Well maintained. Room was roomy, nice bathrooms and bed.

10/10 Excellent

Ken, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The softest bed in China.
I had just come from some fairly traumatic experiences in Eastern Europe and Western Asia, so may be a little biased. But I thought this the best of the Sheratons I have stayed in. My room was of a decent size, well furnished and very comfortable. The softest bed in China! My one minor caveat was that the breakfast buffet was not as well chosen as it might have been for a Western client. I was limited to one night and might have done better the second time. I arrived at about 2 am and was in my room by about 5 past. Staff spoke quite passable English but there was a manager who spoke essentially perfect English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Xinjiang Urumqi Hotel
Urumqi Shareton Hotel is one of the best hotel in Urumqi and Xinjiang. It is the right place for tourist to stay

10/10 Excellent

WONG

Stayed 3 nights in Mar 2023

8/10 Good

JENNY, 紐約

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在市區，但離機場方便快速。
在烏魯木齊五星級飯店中值價比較高的一間。旅館不算新，但設施整潔乾淨程度算是保持的中庸。服務人員有禮貌，維持喜來登的水準。
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

4/10 Poor

JIE

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Yanlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
果然是五星级大酒店，相当不错！
房间整洁，空间舒服，洗漱间比较宽敞，甚至比如家的一间屋子都大！
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel professional and congenial
I do recommend this hotel for its good location near the shopping gallery Maison mode for its direct access to third floor food hall for its efficient staff always smiling ready to help speaking excellent English!
Stayed 11 nights in Jul 2017

8/10 Good

HUNG YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

2/10 Terrible

NAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is worst sheraton i've ever lived！
Stayed 2 nights in Jul 2017

10/10 Excellent

TAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

yueh-lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，下次還會再住

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
市内からはすこし離れているが、ホテルとしてはとても快適に過ごせる。ウルムチへ行くときには、また泊まりたい。