This is a modern hotel, about a 20 minute drive from the airport, and 10 minute drive from city center. The location is unusual in that it was not in a hotel zone or very close to attractions. There is a mountain-top park close by, which was interesting due to the presence of some traditional Chinese architecture. Hotel staff tended to be young and knowledge of English was limited; only a couple of reception staff knew English and only 1 or 2 were fluent. All staff were friendly and tried to be helpful. You should clarify in advance if breakfast is included in the price. Standard hotel room was attractive and comfortable, especially the bed and linens. It would have been nice to have a greater selection of English-speaking TV channels. Hotel cleanliness is superb; maybe the best I have seen. I am not sure if the spa is operated by the hotel or an independent company, but I would suggest that the hotel should review the services that are offered in the spa.
Comment from Hotel Management
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us and sharing your staying experience! We agree your comments on staff English level, and we are offering related trainning to staff on different level. Spa is operated by a contracted supplier, but we will monitor their service to ensure the service is on brand. Sincerely looking forward to welcoming you back!