Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
57% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by ANMfrom Lanzhou

Service and cleanliness

Posted 13-Aug-2014 on Hotels.com
The staff arranged for us to check in after we arrived from a very early overnight train. The bathroom was the cleanest I have seen in a hotel in China, even among five-stars, and felt more like home than hotel. The only drawback was the location, perched on top of a large wholesale market, which does not make for a great pedestrian experience. We did not try the breakfast buffet, because it seemed very overpriced (instant coffee, few selections, etc).
4 out of 5
for Everyone
by A verified travellerfrom LA

Good facility and food. Poor traffic.

Posted 29-Jun-2014
Good hotel with comfortable room, nice food and service. Only problem is transportation, Soooo hard to take taxi at hotel, usually need to walk long way down street for transportation. PS,the whole environment near around such a mass in the center of a huge market. So better make sure you have pick up service and do not walk around by yourself.
Comment from Hotel Management
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing and thank you for your comments. Our concierge can call a taxi for you in 24 hours a day, hotel located in Hualing Trade Mall, which provide to shop all kinds of of Xinjiang specialty. Hotel has create a separate entrance at -5 level (west elevator) to avoid ramp, you can use room key card for access.Warmly greet you here next time.
4 out of 5
by A verified traveller

Good Hotel, Not so good Location

Posted 22-Jun-2014
Pros: The facilities are very good, and staff friendly
Location: Location in central Urumuqi. Not many things to do nearby. Mind you I was only there for a day.
Staff and facilities are very good. Location is a problem for tourists. A long way from the airport and there doesn't seem to be many tourist activities / sights nearby. I think this would be more suited to business people who have dealings in downtown Urumqi.
Comment from Hotel Management
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing, we appreciate your comments. There is an expressway besides our hotel to the airport, quite convinent without too much traffic jam,it only takes 15-20 minutes to the airport.There are many tourist activities around the hotel,such as Hongshan park, Nanhu square and Xinjiang Museum. Our concierge will guide you to the nearest tourist activity. We look forward to see you again soon!
4 out of 5
for Everyone
by Irwinfrom Toronto

Posted 25-Dec-2013
This is a modern hotel, about a 20 minute drive from the airport, and 10 minute drive from city center. The location is unusual in that it was not in a hotel zone or very close to attractions. There is a mountain-top park close by, which was interesting due to the presence of some traditional Chinese architecture. Hotel staff tended to be young and knowledge of English was limited; only a couple of reception staff knew English and only 1 or 2 were fluent. All staff were friendly and tried to be helpful. You should clarify in advance if breakfast is included in the price. Standard hotel room was attractive and comfortable, especially the bed and linens. It would have been nice to have a greater selection of English-speaking TV channels. Hotel cleanliness is superb; maybe the best I have seen. I am not sure if the spa is operated by the hotel or an independent company, but I would suggest that the hotel should review the services that are offered in the spa.
Comment from Hotel Management
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us and sharing your staying experience! We agree your comments on staff English level, and we are offering related trainning to staff on different level. Spa is operated by a contracted supplier, but we will monitor their service to ensure the service is on brand. Sincerely looking forward to welcoming you back!
4 out of 5
for Everyone
by Roverfrom California

Grand Mercure Hauling

Posted 10-Dec-2013
Pros: The staff at the hotel is excellent, especially the managers May and Elisher.
Cons: Nothing can be done about this. Being a non-smoker, having smokers ignore non-smoking signs is annoying. But this occurs all over China.
Location: Location is okay. Taxi's have a hard time finding the place and will not drop you off right in front. Not much to see within walking distance.
Of the 5 star hotels I've stayed in in Urumqi, the Grand Mercure Hauling has been the best.
Comment from Hotel Management
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us to stay and sharing your staying experience! It is our great honor to provide you 5 star standard service and facility, we are so glad you enjoy this stay! Sincerely looking forward to welcoming you back!
2 out of 5
by JCfrom Dallas, TX, USA

Not a Good Experience

Posted 18-Oct-2012
I was quite disappointed with this hotel. The staff usually responded when I had a problem, but one front desk attendant actually seemed to enjoy saying "no" when I had a request that couldn't be fulfilled. I understand there are limitations to services. But, usually there is at least some mild acknowledgment of regret and a recommendation for how to deal with the issue. This employee simply said "no" and smiled broadly. Oh, and did I mention that the room's toilet did not flush if toilet paper was placed in? I don't recommend this hotel.
3 out of 5
by jaclasfrom miami

inspector travel

Posted 21-Mar-2012
The hotel is old and no clean is ok for short stay if you have biusnes in market.