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Reviews of Puerto Mercado Hotel

3.5 out of 5
Puerto Mercado Hotel
Cerrito 262, Montevideo

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 628 reviews" "
Rating 8 - Good. 282 out of 628 reviews" "
Rating 6 - Okay. 57 out of 628 reviews" "
Rating 4 - Poor. 18 out of 628 reviews" "
Rating 2 - Terrible. 8 out of 628 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents had a great time in this hotel.
Stayed 13 nights in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in la cuidad vieja very close to the port where many cruise ships dock and many tourists in the area restaurants and bars very friendly people. Around the corner of the hotel is a very popular pedestrian walk way with shops and bars even at night its safe in this area police station on back corner street with many officers walking around. Hotel is simple with a/c and very friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, clean, great location
Stayed 3 nights in Dec 2023

10/10 Excellent

Oscar, Harbor City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception by Oscar was esplendid, a person that make your stay confortable and frendly. He's the type of person that provides the added value to any company. The hotel is vey nice and convenient, it's very close to the port, with low luggage could be a walking distance from the Port.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Used this hotel as a home base for a day trip. Outstanding location. Cant beat the price. Dont expect much though if youre staying for multiple nights.
Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Clean and nice staff
Stayed 2 nights in May 2023

8/10 Good

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a quick stay
The location is great if you're getting off, or going to the ferry - it's an easy walk and straightforward. The staff were kind and helpful, and the men at the front desk all spoke English. The surrounding area is a bit sketchy - towards the dock is vibrant and interesting, but further away it becomes quite scary and not a place to go at night. The rooms are small and a bit dated, but comfortable and quiet. It's a great place to spend a night before heading off on an Uruguay adventure.
Stayed 1 night in Apr 2023

10/10 Excellent

Mubashir

Stayed 1 night in Apr 2023

8/10 Good

Michele, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the historical part of Montevideo and close to the well known, although somewhat pricey, quite large restaurant area, where meat is king. The breakfast was pleasing, but could have offered just a little more.
Stayed 2 nights in Apr 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk helped me get into my room at 8 am after a long flight ! Very helpful ... kind staff ... clean ... not so expensive ... Area was good in old city and port .. but Montevideo overall isn’t that clean, Not that safe to walk around alone at night a few blocks away from hotel for the port
Stayed 3 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2023

10/10 Excellent

Peder Uchoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing employees, great services and people have a lot of good will.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and reasonably priced hotel near the Peatonal Sarandi and Pérez Castellano walking streets in the portlands mercado area. Rooms are clean and comfortable, air conditioning and wifi are excellent, very eco-friendly. Staff are professional, friendly and everyone at the desk speaks decent English if your Spanish language skills are as weak as mine. Very happy with my stay there.
Stayed 2 nights in Feb 2023

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, staff & service
Good location, helpful service. Rooms are ok, but very small. Worse, in the small courtyard next to the room were a dozen large ACs that made sleep nearly impossible.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic staff.
Great hotel, very clean and comfortable. Reception staff were all very professional, friendly and helpful. The room was well appointed and clean, the bed was super comfortable. Only slightly negative point was the breakfast, however it was very cheap and worth the money, I would have preferred to pay more and have a better choice including hot food and egg dishes. I loved the location, I was visiting shops in the port which is only a 5 minute walk from tbe hotel. Great for public transport, cafes, bars restaurants and supermarkets. Highly reccommended.
Stayed 1 night in Oct 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably Priced & Clean Option
Reasonably priced, good accomodation. Not in the very centre but within 15 minutes walking distance. Rooms are small but clean and with A/C. Breakfast was good, there were a few additional items as opposed to just coffee and pastries.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Location is great, right next to the harbor plaza, close to ferry and right next to pedestrian street that takes you down to most of the sights. However- it was loud from the street so If you’re a light sleeper this is not for you. Also there were issues with cleanliness, stains on decoration pillows that I don’t want to think about and hair in the shower. Also- ***NO GYM!! *** It’s states in two places on Expedia that this hotel has a gym and there are pictures of a gym but there is none!
Stayed 1 night in Mar 2020

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, only the area it's not very good.
Stayed 3 nights in Dec 2019

4/10 Poor

Carlos Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Bed sheet dirty, really small room, hotel service disappointing... do not recommend for any one
Stayed 3 nights in Sep 2019

6/10 Okay

Maria del Mar

Liked: Room comfort
Disliked: Staff & service
Between 3 and 4
I’m between 3 and 4 because the second night they never made the room, so me husband and I found our room just as we left it. It was really disappointing, since we were tired after a whole day of walking. They never said anything about it. Other than the poor service, the location is good, just be aware that since it is in the downtown you may not have many options of places to eat/ drinks at night walking distance from the hotel during weekends.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located for my needs. The rooms are okay, but not spectacular. The pillows are the hardest I have ever encountered!
Stayed 3 nights in May 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Location was brilliant. Room was a bit small
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This Hotel is really well located and the staff were very helpful. It helped us that their English was great. Also - a lovely breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an amazing location, it's clean, and comfortable. The staff are all very friendly. I rented a room with a view and was disappointed to get a view of a concrete wall on the first floor.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely indoor fountain right outside our bedroom window. Probably the hardest pillows I have ever tried to sleep on!
Stayed 3 nights in Mar 2019

10/10 Excellent

TAK, PA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service. I would definitely stay there again. (Rooms are small, but wasn’t an issue)
Stayed 1 night in Feb 2019

8/10 Good

Dawn, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was reasonably clean and not as expensive as other hotels in Montevideo. Did not like the neighborhood. The safe, lamp and mini fridge were not working upon arrival. The first two items were fixed. We didn’t realize the mini fridge didn’t work so did not inform management. The AC was overhead and blasted cold air on you. If you shut it off room was hot and humid. Room was tiny and humid. And air vent in bathroom was very dirty. Breakfast was ok, staff was great, and common areas were very nice cool and cosy.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the old part of Montevideo. Very close to the port and market. A pleasant walk to independence plaza down the pedestrian only street. The hotel had a good and varied breakfast, good sized room, comfortable bed and air con. The staff wwe very friendly and understood enough English to be able to communicate. A great stay.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I was very happy with the hotel, staff was very friendly and helpful. The hotel is located very close to the port and near the old town pedestrian blocks and the Sarandi shopping area. Old town is run down, but felt safe during the day.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Meredith, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, bright hotel with friendly staff who spoke English. Close to the Puerto Mercado and Sarandi Calle. Great value for money.
Stayed 2 nights in Oct 2018

8/10 Good

Jay, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you need to be close to the port.Room was a bit noisy from street and other guests but that is the only real negative
Stayed 1 night in Oct 2018

8/10 Good

JFA, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a one night in Montevideo. Very close to the centre and the rambla. A bit far from the bus terminal. Taxi will cost 200/250 pesos one way to get there. Staff in the morning was very professional, and was happy to keep my luggage while I was visiting the city.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puerto Mercado
Excellent. Friendly staff. Comfortable clean room. Great comp breakfast. Very very reasonable price.
Stayed 3 nights in Jun 2018

10/10 Excellent

Sharon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with comfy rooms
Nice hotel, comfy rooms, decent breakfast, helpful staff. Located in a tourist area close to the port which can take you to Argentina easily. Good marketplace for food and crafts. Bus stop a short walk. Easy to walk around the area to see sights, monuments and museums.
Stayed 8 nights in Feb 2018

8/10 Good

nelly rojas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful reception. Breafast basic many sweets

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good! Clean. modern. simple. and located near peurto de mercado
Stayed 1 night in Feb 2018

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located near the pedestrian street walkways with wonderful restaurants and shopping nearby; its also very close to the port if you are traveling by ferry. The staff was very kind and welcoming; we got there very early in the morning so the room was not ready yet but the man working the front desk offered to take our bags and gave us a map with plenty of recommendations of where to eat and visit. The room is smaller but very comfortable and we had no issues with it being too noisy. I would definitely stay here again.
Stayed 2 nights in Feb 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some Charm in Old City
Front desk staff is friendly and helpful when you can find one who speaks English. Internet connection is terrible. Halls are very hot. Rooms are a bit small.
Stayed 3 nights in Jan 2018

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Vlad, Sydney, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, centrally located
Great budget hotel, the room was very comfortable and clean. The only thing that was a bit disappointing was the breakfast.
Stayed 5 nights in Aug 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 2 nights in Aug 2017

2/10 Terrible

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotels.com and Puerto Mercado a functioning scam!
The Hotel scammed Hotels.com and Hotels.com passed the scam on to me. My reservation confirmation specifically said I was purchasing a Room with a view and a double bed. What I received was a room on the first floor with zero view, a single bed that was about 25 inches wide squeezed into a room that was about 50 inches wide.
Stayed 2 nights in Aug 2017

8/10 Good

Anabell, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, location kinda not safe at night.
Really good place, very clean and pretty new. Staff was awesome. The only things to have in mind is that night the place where the hotel is located isn't the safest so just try not to walk around at night. Overall is worth it I would come back.
Stayed 2 nights in Jul 2017

8/10 Good

Kester, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Montevideo
The hotel is nice and modern. Rooms are small but furnished well. Would recommend the hotel for a short stay as it is situated in the old town with the main tourist attractions within walking distance.

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine boutique hotel
Boutique style hotel...smallish rooms but well done. In the old city which is quiet and not very safe at night. Area is in transition as investment comes in. Use Uber at night.