We traveled into town for a concert that evening. Nearly every hotel was booked solid weeks in advance for this event.
At check in, we were notified that the room and bed type we reservered was not available. They had overbooked.
They initiated an upgrade without any questions or complaint. We were immediately given an upgrade to a suite. Fantastic customer service with no hassles! Would definitely stay again.
We arrived in the middle of normal LaCrosse winter snow. The kids went swimming in a great pool and my husband and I sat in the hot tub warming up. We had a ball as the snow fell. The room was spacious and clean.
I stayed 4 nights, with my dog, as we were in town for a National Specialty Show. The room was cleaned every day, even though we weren't there much On the last day I was loading up to go home and my room key wouldn't work! Pete went above and beyond to make sure I could get back into my room to make sure I could get everything out! Even though he was not going to be working there anymore, that Sunday was his last day there....I really appreciated everything he did for me.
I also would like to compliment Eduador's, they have the BEST pizza I have ever tasted in my life!
My only complaint would be the noise from outside the room, as I was the last room located by the smoking area in back.
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