Family Room | Desk, laptop workspace, free cots/infant beds, free WiFi

Reviews of Scandic Plaza Umeå

3.5 out of 5
Scandic Plaza Umeå
Storgatan 40, Umea

Reviews

8.4

Very good

Rating 10 - Excellent. 401 out of 986 reviews" "
Rating 8 - Good. 422 out of 986 reviews" "
Rating 6 - Okay. 127 out of 986 reviews" "
Rating 4 - Poor. 24 out of 986 reviews" "
Rating 2 - Terrible. 12 out of 986 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joakim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Terese on 7 Mar 2023
Vi tackar så mycket för det fina betyget. Varmt Välkomna åter! :) Vänliga Hälsningar Terese

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Despite being in the city center, it was very quiet. Nice, comfortable rooms with a very generous breakfast offer.
Response from Sarah, Scandic Plaza on 9 Dec 2022
Hi Antonio, Thank you so much for your review. We hope to see you ahain in the furure!Kind regards,

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good standard and central. I have stayed here many times.
Stayed 1 night in Jan 2022
Response from Terese on 19 Jan 2022
Tack för den fina recensionen! :)

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Scandic Plaza on 25 Dec 2021
Hej Lars, Tack för din betygstättning, det glädjer oss att du trivts hos oss på Scandic Plaza. Hoppas vi ses igen! God fortsättning, Sarah

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sanna on 16 Nov 2021
Hej, Tusen tack för ditt fina betyg. Det glädjer oss att du haft en härlig vistelse hos oss och hoppas att vi ses snart igen! Vänliga hälsningar, Sanna Flodin

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Room comfort
Unsatisfyingly
For the price to stay one night, parking should be included. For the price something as simple as better towels would be appreciated! The beds are horribly uncomfortable, the pillows are trash. I expect better quality at your price point.
Stayed 1 night in Nov 2021
Response from Sanna on 10 Nov 2021
Hi Veronica, Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with beds and pillows. After all we’re hoping that you give us a chance to give you a better hotel stay. All the best, Sanna

6/10 Okay

Patrick

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Very bad, not Clean at all, no coffee no te, what do you do after 8 hours drive, and they say, there are nothing to eat at the hotel, and in the outside the temperature are below -16, bad very bad, in morgning not soup in shower, not Clean att all,
Stayed 1 night in Jan 2021
Response from Josefin Sydlén on 1 Feb 2021
Hi Patrick, Thank you for your feedback. Im sorry to hear that you did not get any food, but our restaurant is closed friday-sunday. We have a shop in the reception were you find a small supply of food and beverage. I will forward your feedback regarding the cleaning, thats not how it should be. Hope your next stay will be a better experience! Kind regards, Josefin

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Standard
Always at Scandic, the beds are bad, and I miss a water cooker in the rooms
Stayed 2 nights in Oct 2020
Response from Sanna on 27 Oct 2020
Hi Patrick, Thank you for reviewing your experience with us. We always use our guests feedback to improve moving forward, we appreciate that you took the time to write. You can always borrow a water cooker in the reception. We look forward to welcoming you back. Kind regards, Sanna

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book with confidence
Very nice place in a super location. Easy stroll into the centre or to the riverside. Staff were super helpful, breakfast was great. Despite being part of a bland corporate chain there was just enough quirkiness about this place to set it apart. The price was good and the overall experience was great. Just a shame the bar was closed due to Covid 19 :-) but overall I have no hesitation in recommending this place.
Stayed 1 night in Sep 2020
Response from Sanna on 27 Sept 2020
Dear Glenn, Thank you so much for you comments. Very welcome back! Kind regads, Sanna

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious, good offering of fresh fruits, breads, jams and jelly. The door to our room was damaged and should be repaired. All was good.
Stayed 3 nights in Dec 2019
Response from Louise on 8 Jan 2020
Dear guest, thankyou for youre 5 stars and for youre feedback. best regards Louise

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk. Very helpful. Room was good size.
Stayed 1 night in Sep 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Good hotel in good location. Needs updating.
There are very few hotels to choose from in the area. This hotel is in a good location near the airport, town center and roads/ routs further north. The service was very good, the staff are friendly and willing to accommodate needs/ requests. The building is currently undergoing some building/ maintenance work on the outside so its covered in scaffolding and the drop off/ pick up area out the front is closed. The restaurant is OK and has a small menu. I ate there one night and the food was good. But there are a lot of good quality restaurants over the road in the square. The rooms are clean but could do with some updating as a lot of the furniture and fittings are worn and tiered. The bathrooms are in much need of updating and renovation however they are clean. Overall a good hotel that could be much better. In a good location.
Stayed 4 nights in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Temporary rerouting of street outside hotel makes it necessary to cross street for taxi. Restaurant service in the evening excellent - as well as the food - even though a bit expensive compared to other restaurants.
Stayed 1 night in Aug 2019

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Jun 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Amina, Scandic Umeå Syd on 30 Apr 2019
Hej Andreas! Tack för att du tog dig tiden att skriva en recension - din feedback betyder mycket för oss! Det glädjer oss att du är nöjd med din vistelse och vi hoppas på att få återse dig hos oss inom kort, varmt välkommen! Med vänliga hälsningar, Amina Agić Receptionist Scandic Plaza Umeå & Scandic Umeå Syd

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
A very central hotel with a decent gym. Most taxis use this hotel as a waiting spot so it’s easy to find.
Stayed 4 nights in Feb 2019
Response from Scandic Plaza on 16 Feb 2019
Thank you for your feedback, we appreciate it! We look forward to see you here at Scandic Plaza soon again.

6/10 Okay

Shaden

Liked: Cleanliness, property conditions & facilities
A night stay at Scandic
I was expecting high from the hotel based on its big name and good location. I was not well-received as they put me in a small noisy room and near the area of reconstruction. But I complained after one hour and they moved me to a much better room that made my night. I was still upset because why not we got the good service at first place and what about the other guests who could not the language or coming for one night stay!! Good breakfast though and helpful people in the kitchen.
Stayed 1 night in Dec 2018

6/10 Okay

Mike

Basic, even on Swedish standards
Basic accommodation and breakfast assortment, very simple EVEN on Swedish standards. You know what you are getting when booking a scandic hotel, but this one seemed tired and lacked the sharpness I expect from this chain. Construction was going on during our stay, but there was next to no noise issues. Wifi was pretty good though. It was a solid OK overall.
Stayed 2 nights in Nov 2018
Response from Carl on 18 Nov 2018
Hi Mike! Thank you for taking the time to write us an review, it is very important to us as it shows us what we are good at and what we need to improve. We are sorry to hear that your stay was not up to the standards to revive a 5/5. We are going to take your thoughts under consideration and try to improve on our negatives. You are always welcome back and we hope, we can change that 3 into a 5 Kind regards: Carl, Frontdesk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very nice even though there was construction going on. Great location and breakfast! Will be staying there in the future.
Stayed 1 night in Oct 2018

8/10 Good

Ryuki

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
- Room temperature was a little low, I couldn't adjust it by myself. - Unstable WiFi network.
Stayed 1 night in Sep 2018
Response from Oscar on 11 Sept 2018
Hi Ryuiki, Thank you for the review. I'll check the temperature issue with our maintenence department. We are soon getting our WiFi upgraded, I hope you can enjoy it next time you are in Umeå.

10/10 Excellent

JANETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were amazing, i had problems with my booking, the two systems between Hotels.com and Scandic, did not match, so l had to wait while my booking was found. The staff were extremely helpful. The bed was very comfortable. And the breakfast, so many choices, you could be there a while, to make your selection, very happy customer
Stayed 2 nights in Jan 2018
Response from Sanna Flodin on 15 Feb 2018
Hi Janette, Thank you for your kind words. Welcome back to us! Sincerely Sanna

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good service. Could be better.
Response from Tomadj Karimi on 12 Jan 2018
Hi Thank you for your respons. Hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Sanna on 18 Jan 2018
Hej, Tack snälla för din recention. Varmt välkommen tillbaka till oss! Vänliga hälsningar Sanna

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and service. Rooms were 5 star, highly recommend
Stayed 3 nights in Jun 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
clean, central, and very good service.
Stayed 2 nights in Jun 2017
Hi James, Thank you for taking the time to give us feedback, it is important for us in our work to be better at all times! How fun to hear that you were comfortable with us, I will gladly pass this on to all our staff, Welcome back, Best regards Jezzica Glader Front Desk Manager

8/10 Good

Kunihiko

Liked: Cleanliness, room comfort
Nice Neighborhood!
I was very impressed with the calm and beautiful neighborhood. Especially the riverwalk closeby was very refreshing!
Stayed 5 nights in Jun 2017

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Good food and friendly service.

8/10 Good

Joachim, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel in downtown Umeå
Great hotel in downtown Umeå and perfect if you want to race in Umeå Triathlon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

10/10 Excellent

Michael, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Great hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in downtown Umea. The view of the river is nice.

8/10 Good

Kaj

Liked: Staff & service, property conditions & facilities

10/10 Excellent

business traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Pudderhunden

Liked: Staff & service
Disliked: Cleanliness
Nice, but some issues.
Some dust issues and to hot in the room without aircondition No heat in the bathroomfloor. Takes ages to get the floor dry and is a bit cold showering. Breakfast only to 10 in the weekends: chaos 0930-10

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One night in Umeå
Hotelroom was not very clean. Bathroom did not look like it had been cleaned for a long time, especially the shower. Breakfast ok.

8/10 Good

Test

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Good business hotel

10/10 Excellent

Tomas

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familjärt och bekvämt
Väldigt familjär känsla, god mat, och moderna rum.
Stayed 3 nights in Dec 2023
Response from Sarah, Scandic Plaza on 23 Dec 2023
Hej Tomas, Tusen tack för din fina feedback! Det glädjer oss enormt. Vi hoppas att vi får välkomna dig tillbaka hit till oss inom en snar framtid :) God jul och gott nytt år!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah, Scandic Plaza on 23 Dec 2023
Tusen tack för ditt fina betyg! Varmt välkommen åter och jag önskar dig en god jul och ett gott nytt år :)

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah, Scandic Plaza on 19 Dec 2023
Hej Fredrik, Stort tack för att du tagit dig tiden att betygsätta din vistelse hos oss. Vi hoppas att vi ses snart igen.God Jul,

8/10 Good

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht o stort rum. Toppen frukost.
Stayed 2 nights in Dec 2023
Response from Sarah, Scandic Plaza on 19 Dec 2023
Hej Frida, Tusen tack för att du tagit dig tiden att betygsätta din vistelse hos oss. Vi hoppas att vi ses snart igen.God Jul,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sarah, Scandic Plaza on 19 Dec 2023
Hej Jessica,stort tack för ditt fina omdöme om din vistelse hos oss! Det gör oss väldigt glada att du trivdes och vi hoppas att vi ses snart igen.God Jul,

2/10 Terrible

Patrick

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Man blir inte meddelat att de inte finns nån restaurang öppet, otrevlig bemötande i receptionen
Stayed 1 night in Nov 2023
Response from Sanna on 29 Nov 2023
Hej Patrick,Tusen tack som tagit dig tid att ge oss feedback. Vad tråkigt att du kände att du blev otrevligt bemött i receptionen, vi jobbar kontinuerligt med service och betmötande och såhär vill vi absolut inte att våra gäster ska uppleva oss. Du får gärna kontakta mig direkt för att diskutera din feedback vidare så jag kan vidta åtgäder för att upprepa att detta inte händer igen. Resturangen ska vara öppen måndag-lördag varje vecka. Hoppas vi får en chans att välkomna dig åter till oss och då leverera en bättre upplevelse.Vänliga hälsningarSanna

4/10 Poor

Maria

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Rummet kändes väldigt kliniskt och saknade omtanke. Läget är mycket bra.
Stayed 1 night in Nov 2023
Response from Sanna Flodin on 29 Nov 2023
Hej Maria,Tusen tack för din feedback efter din vistelse hos oss. Vi tar åt oss av både ris och ros och hoppas att vi snart får välkomna dig åter till oss!Vänliga hälsningarSanna

8/10 Good

Stefan

Stayed 2 nights in Nov 2023
Response from Sarah, Scandic Plaza on 7 Nov 2023
Hej Stefan, Tusen tack för att du tagit dig tiden att betygsätta din vistelse hos oss. Vi hoppas vi får välkomna dig hit till oss snart igen :) Med vänlig hälsning,

6/10 Okay

Gunnar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Undvik om du vill stanna mer än en enstaka natt
Hotellrummet var dåligt städat och kallt. Relaxen bestod endast av en bastu.
Stayed 3 nights in Oct 2023
Response from Sanna on 24 Oct 2023
Hej Gunnar,Tack snälla som tagit dig tid att skriva ett omdöme efter din vistelse hos oss. Vad tråkigt att höra att din vistelse inte blev den upplevelse vi strävar efter, du får gärna kontakta oss direkt för att diskutera din feedback vidare. Allt gott! Vänliga hälsningarSanna

8/10 Good

Joakim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Sanna Flodin on 24 Oct 2023
Hej Joakim,Tack snälla som tagit dig tid att betygsätta oss efter din vistelse. Varmt välkommen åter!Vänliga hälsningarSanna

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sanna on 24 Oct 2023
Hej Lars,Vi tackar ödmjukast för ditt fina betyg efter din vistelse hos oss, det glädjer oss att du haft denna upplevelse och hoppas att vi snart får välkomna dig åter. Vänliga hälsningarSanna