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Hej,
Tusen tack för ditt fina betyg. Det glädjer oss att du haft en härlig vistelse hos oss och hoppas att vi ses snart igen!
Vänliga hälsningar,
Sanna Flodin
6/10 Okay
Veronica
7 Nov 2021
Liked: Staff & service
Disliked: Room comfort
Unsatisfyingly
For the price to stay one night, parking should be included.
For the price something as simple as better towels would be appreciated!
The beds are horribly uncomfortable, the pillows are trash.
I expect better quality at your price point.
Veronica
Stayed 1 night in Nov 2021
Response from Sanna on 10 Nov 2021
Hi Veronica,
Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with beds and pillows.
After all we’re hoping that you give us a chance to give you a better hotel stay.
All the best,
Sanna
Very bad, not Clean at all, no coffee no te, what do you do after 8 hours drive, and they say, there are nothing to eat at the hotel, and in the outside the temperature are below -16, bad very bad, in morgning not soup in shower, not Clean att all,
Patrick
Stayed 1 night in Jan 2021
Response from Josefin Sydlén on 1 Feb 2021
Hi Patrick, Thank you for your feedback. Im sorry to hear that you did not get any food, but our restaurant is closed friday-sunday. We have a shop in the reception were you find a small supply of food and beverage. I will forward your feedback regarding the cleaning, thats not how it should be.
Hope your next stay will be a better experience! Kind regards,
Josefin
Always at Scandic, the beds are bad, and I miss a water cooker in the rooms
Patrick
Stayed 2 nights in Oct 2020
Response from Sanna on 27 Oct 2020
Hi Patrick,
Thank you for reviewing your experience with us.
We always use our guests feedback to improve moving forward, we appreciate that you took the time to write. You can always borrow a water cooker in the reception.
We look forward to welcoming you back.
Kind regards,
Sanna
Very nice place in a super location. Easy stroll into the centre or to the riverside. Staff were super helpful, breakfast was great. Despite being part of a bland corporate chain there was just enough quirkiness about this place to set it apart. The price was good and the overall experience was great. Just a shame the bar was closed due to Covid 19 :-) but overall I have no hesitation in recommending this place.
glenn
Stayed 1 night in Sep 2020
Response from Sanna on 27 Sept 2020
Dear Glenn,
Thank you so much for you comments.
Very welcome back!
Kind regads,
Sanna
Excellent front desk. Very helpful. Room was good size.
Verified traveller
Stayed 1 night in Sep 2019
8/10 Good
James
Business traveller
12 Sept 2019
Liked: Cleanliness, staff & service
Good hotel in good location. Needs updating.
There are very few hotels to choose from in the area. This hotel is in a good location near the airport, town center and roads/ routs further north.
The service was very good, the staff are friendly and willing to accommodate needs/ requests.
The building is currently undergoing some building/ maintenance work on the outside so its covered in scaffolding and the drop off/ pick up area out the front is closed.
The restaurant is OK and has a small menu. I ate there one night and the food was good. But there are a lot of good quality restaurants over the road in the square.
The rooms are clean but could do with some updating as a lot of the furniture and fittings are worn and tiered. The bathrooms are in much need of updating and renovation however they are clean.
Overall a good hotel that could be much better. In a good location.
Good location. Temporary rerouting of street outside hotel makes it necessary to cross street for taxi. Restaurant service in the evening excellent - as well as the food - even though a bit expensive compared to other restaurants.
Response from Amina, Scandic Umeå Syd on 30 Apr 2019
Hej Andreas! Tack för att du tog dig tiden att skriva en recension - din feedback betyder mycket för oss! Det glädjer oss att du är nöjd med din vistelse och vi hoppas på att få återse dig hos oss inom kort, varmt välkommen! Med vänliga hälsningar, Amina Agić Receptionist Scandic Plaza Umeå & Scandic Umeå Syd
I was expecting high from the hotel based on its big name and good location. I was not well-received as they put me in a small noisy room and near the area of reconstruction. But I complained after one hour and they moved me to a much better room that made my night. I was still upset because why not we got the good service at first place and what about the other guests who could not the language or coming for one night stay!! Good breakfast though and helpful people in the kitchen.
Shaden
Stayed 1 night in Dec 2018
6/10 Okay
Mike
15 Nov 2018
Basic, even on Swedish standards
Basic accommodation and breakfast assortment, very simple EVEN on Swedish standards. You know what you are getting when booking a scandic hotel, but this one seemed tired and lacked the sharpness I expect from this chain. Construction was going on during our stay, but there was next to no noise issues. Wifi was pretty good though. It was a solid OK overall.
Mike
Stayed 2 nights in Nov 2018
Response from Carl on 18 Nov 2018
Hi Mike!
Thank you for taking the time to write us an review, it is very important to us as it shows us what we are good at and what we need to improve. We are sorry to hear that your stay was not up to the standards to revive a 5/5. We are going to take your thoughts under consideration and try to improve on our negatives.
You are always welcome back and we hope, we can change that 3 into a 5
Kind regards:
Carl, Frontdesk
- Room temperature was a little low, I couldn't adjust it by myself.
- Unstable WiFi network.
Ryuki
Stayed 1 night in Sep 2018
Response from Oscar on 11 Sept 2018
Hi Ryuiki,
Thank you for the review. I'll check the temperature issue with our maintenence department. We are soon getting our WiFi upgraded, I hope you can enjoy it next time you are in Umeå.
Hotel staff were amazing, i had problems with my booking, the two systems between Hotels.com and Scandic, did not match, so l had to wait while my booking was found. The staff were extremely helpful. The bed was very comfortable. And the breakfast, so many choices, you could be there a while, to make your selection, very happy customer
JANETTE
Stayed 2 nights in Jan 2018
Response from Sanna Flodin on 15 Feb 2018
Hi Janette,
Thank you for your kind words.
Welcome back to us!
Sincerely
Sanna
Hi James,
Thank you for taking the time to give us feedback, it is important for us in our work to be better at all times!
How fun to hear that you were comfortable with us, I will gladly pass this on to all our staff,
Welcome back,
Best regards
Jezzica Glader
Front Desk Manager
8/10 Good
Kunihiko
13 Jun 2017
Liked: Cleanliness, room comfort
Nice Neighborhood!
I was very impressed with the calm and beautiful neighborhood. Especially the riverwalk closeby was very refreshing!
Some dust issues and to hot in the room without aircondition
No heat in the bathroomfloor. Takes ages to get the floor dry and is a bit cold showering.
Breakfast only to 10 in the weekends: chaos 0930-10
Väldigt familjär känsla, god mat, och moderna rum.
Tomas
Stayed 3 nights in Dec 2023
Response from Sarah, Scandic Plaza on 23 Dec 2023
Hej Tomas, Tusen tack för din fina feedback! Det glädjer oss enormt. Vi hoppas att vi får välkomna dig tillbaka hit till oss inom en snar framtid :) God jul och gott nytt år!
Hej Jessica,stort tack för ditt fina omdöme om din vistelse hos oss! Det gör oss väldigt glada att du trivdes och vi hoppas att vi ses snart igen.God Jul,
Man blir inte meddelat att de inte finns nån restaurang öppet, otrevlig bemötande i receptionen
Patrick
Stayed 1 night in Nov 2023
Response from Sanna on 29 Nov 2023
Hej Patrick,Tusen tack som tagit dig tid att ge oss feedback. Vad tråkigt att du kände att du blev otrevligt bemött i receptionen, vi jobbar kontinuerligt med service och betmötande och såhär vill vi absolut inte att våra gäster ska uppleva oss. Du får gärna kontakta mig direkt för att diskutera din feedback vidare så jag kan vidta åtgäder för att upprepa att detta inte händer igen. Resturangen ska vara öppen måndag-lördag varje vecka. Hoppas vi får en chans att välkomna dig åter till oss och då leverera en bättre upplevelse.Vänliga hälsningarSanna
Rummet kändes väldigt kliniskt och saknade omtanke.
Läget är mycket bra.
Maria
Stayed 1 night in Nov 2023
Response from Sanna Flodin on 29 Nov 2023
Hej Maria,Tusen tack för din feedback efter din vistelse hos oss. Vi tar åt oss av både ris och ros och hoppas att vi snart får välkomna dig åter till oss!Vänliga hälsningarSanna
8/10 Good
Stefan
6 Nov 2023
Stefan
Stayed 2 nights in Nov 2023
Response from Sarah, Scandic Plaza on 7 Nov 2023
Hej Stefan, Tusen tack för att du tagit dig tiden att betygsätta din vistelse hos oss. Vi hoppas vi får välkomna dig hit till oss snart igen :) Med vänlig hälsning,
6/10 Okay
Gunnar
Business traveller
23 Oct 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Undvik om du vill stanna mer än en enstaka natt
Hotellrummet var dåligt städat och kallt. Relaxen bestod endast av en bastu.
Gunnar
Stayed 3 nights in Oct 2023
Response from Sanna on 24 Oct 2023
Hej Gunnar,Tack snälla som tagit dig tid att skriva ett omdöme efter din vistelse hos oss. Vad tråkigt att höra att din vistelse inte blev den upplevelse vi strävar efter, du får gärna kontakta oss direkt för att diskutera din feedback vidare. Allt gott! Vänliga hälsningarSanna
8/10 Good
Joakim
Business traveller
22 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Joakim
Stayed 3 nights in Oct 2023
Response from Sanna Flodin on 24 Oct 2023
Hej Joakim,Tack snälla som tagit dig tid att betygsätta oss efter din vistelse. Varmt välkommen åter!Vänliga hälsningarSanna
Hej Lars,Vi tackar ödmjukast för ditt fina betyg efter din vistelse hos oss, det glädjer oss att du haft denna upplevelse och hoppas att vi snart får välkomna dig åter. Vänliga hälsningarSanna