Exterior

Reviews of The Leela Palace Udaipur

5 out of 5
The Leela Palace Udaipur
Lake Pichola, Udaipur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 157 reviews" "
Rating 8 - Good. 15 out of 157 reviews" "
Rating 6 - Okay. 5 out of 157 reviews" "
Rating 4 - Poor. 3 out of 157 reviews" "
Rating 2 - Terrible. 5 out of 157 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Heena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Leela Palace in Udaipur offers unparalleled beauty and comfort, the experience was overshadowed by the distraction caused by a wedding setup and the resulting impact on service quality. Potential guests should consider the timing of their visit to avoid similar disruptions and call the hotel to check before booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Dani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pure luxury . Super Comfortable rooms, delicious food, wonderful and warm staff. Highly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

SUDHAKAR

Travelled with family
Liked: Amenities, property conditions & facilities
Exemplary hotel with superlative service
Stayed 3 nights in Feb 2024

8/10 Good

Navdip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property however food quality was mediocre and buffet system was limited in western selections.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ramachandran

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
They know how to welcome visitors Great reception very friendly staff They take very good care of you Good food
Stayed 1 night in Jan 2024
Response from Mr. Nishant Agarwal on 30 Jan 2024
Dear Mr. Srinivasan,Greetings from The Leela Palace Udaipur!Thank you for sharing wonderful feedback for our majestic Palace hospitality. My team and I are elated to know that you enjoyed our hospitality, ambiance and services. We always pay special attention and especially curate services that our valued guests, such as yourself, have mesmerizing memories of our Palace.We sincerely appreciate your patronage and look forward to welcoming you and your family back soon to our Palace.Kindest regards and best wishes always, Nishant AgarwalVice President & General Manager

10/10 Excellent

Purba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience!
Mind blowing experience. Cannot have a better experience than this anywhere in the world. Hospitality is beyond words to describe. Food is mind blowing. Cannot express how happy and contented we are. Nothing can be better than this in this whole world. Thanks and keep up the good work Leela Palace group. We are really proud of you!!
Stayed 1 night in Jan 2024

10/10 Excellent

Daven, Dublin

Liked: Amenities
we had such a wonderful experience that we felt sad when checking out. Not enough words to praise the hospitality accorded to us by each and every staff member during our stay. The property employs great Chef like Vijay, Deepak and Preetam who impressed us with their culinary skills. We also found Neha and Sheetal to be very client focused. We definitely plan to stay at this property again at our next visit to Udaipur.
Stayed 3 nights in Jan 2024
Response from Mr. Nishant Agarwal on 30 Jan 2024
Dear Mr. Sharma,Greetings from The Leela Palace Udaipur! Thank you for sharing your wonderful feedback for our majestic Palace & hospitality. Our team members, especially Chef Vijay, Chef Deepak, Chef Preetam, Neha and Sheetal are delighted to note that they lived up to your expectations and you had an amazing experience. We always pay special attention to our valued guests and especially curate services to create mesmerizing memories of our Palace. We sincerely appreciate your patronage and look forward to welcoming you and your family back soon to our Palace. Kindest regards and best wishes always, Nishant AgarwalVice President & General Manager

6/10 Okay

Ankit

Liked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

SURYA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I have planned my trip to Leela Palace 3 months in advance from California, here is my experience and honest feedback. Hotel location and ambiance is so beautiful. Siting in Garden and lake front is so beautiful and mesmerizing. Check in person is not in a welcome mood. Overall there is a lack of hospitality which is quite surprising and disappointing. My son got sick but hotel staff very hepful by calling doctor immediately brining medicine. Water bottles provided in the hotel smells like drainage water. One of our rooms smells a lot like pigeons. But staff are very helpful and especially I see each and every one in restaurant and they are very helpful and great hospitality. Over all my experience in room not as I expected and was very disappointing. Hope above points will guide Management to fix issues and help future tourists.
Stayed 5 nights in Jul 2023
Response from Nishant Agarwal Vice President & General Manager on 24 Jul 2023
Dear Surya,Namaskar from The Leela Palace Udaipur.Thank you for staying with us at the Palace and taking out the time to share this review.We are disappointed to know that your overall experience was below the standards that we strive to provide for our guests and I apologize for the inconvenience caused to you.Please treat this as an isolated incident & upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to the City of Lakes and to continue to be your choice of destination.Please be assured that we have taken this up with the concerned teams & you won't face the same problem with us again.We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests.We once again thank you for your patronage and look forward to welcoming you back soon.Thank you,Nishant AgarwalVice President & General Manager

8/10 Good

sunil kumar, Robbinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and we enjoyed 👍👍
Stayed 1 night in Jun 2023
Response from Nishant Agarwal Vice President & General Manager on 24 Jul 2023
Dear Mr. Kumar,Namaskar!Thank you for taking out the time and sharing your review with us. It was our absolute pleasure to have you with us and hope that we were able to create mesmerizing memories for you.We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that you enjoyed every moment with us.We sincerely appreciate your patronage and look forward to welcoming you and your family back soon to our Palace.Kindest regards and best wishes always,Nishant AgarwalVice President & General Manager

10/10 Excellent

Navtej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and wonderful views. The room was great and the service was exemplary. We had a wonderful stay!
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel with amazing service
Gorgeous hotel and amazing service especially Arun in the library bar. Highly recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Shanthalaxmi

Stayed 3 nights in Mar 2023

10/10 Excellent

Dharendrasingh, NAZARETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leela palac in Udaipur is one of most luxurious hotels we have ever been too. The Shesh mahal dining experience was the highlight of our trip, the food was so delicious and the view of Lake Pichola are to die for. Reshab really took care of our needs and made sure our trip was very relaxing Special Thanks to Abhishek for all food recommendations from Lal Mass to dal Bhati churma.

10/10 Excellent

Purnima

Stayed 2 nights in Dec 2022

8/10 Good

thenmozhi

Liked: Cleanliness, property conditions & facilities, room comfort
Stay at The Leela palace at Udaipur
Our request to drop at their main gate by golf cart was not met by front desk even after informing 15 minutes before over intercom and waited in lobby more than 20 minutes. Secondly the qualty of wine recomended by them is not good taste.
Stayed 1 night in Nov 2022

10/10 Excellent

Pinaki

Stayed 3 nights in Mar 2022
Response from Mr. Nishant Agarwal on 5 Apr 2022
Dear Ms. Panigrahi, Namshkar from The Leela Palace Udaipur! Thank you for your wonderful review for us. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that from the delicacies to the ambiance, you enjoyed every moment with us. My team and I look forward to welcoming you back soon to our Palace. Kind Regards, Nishant Agarwal General Manager

10/10 Excellent

Fatima

Stayed 1 night in Mar 2022
Response from Nishant Agarwal on 4 Apr 2022
Dear Ms. Ahmad, Namshkar from The Leela Palace Udaipur! Thank you for your wonderful review for us. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that from the delicacies to the ambiance, you enjoyed every moment with us. My team and I look forward to welcoming you back soon to our Palace. Kind Regards, Nishant Agarwal General Manager

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind and polite. They take care of you really well. The location and property is extremely beautiful.
Stayed 2 nights in Mar 2022
Response from Nishant Agarwal on 29 Mar 2022
Dear Mr. Randhawa, Namshkar from The Leela Palace Udaipur! Thank you for your wonderful review for us. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that from the delicacies to the ambiance, you enjoyed every moment with us. My team and I look forward to welcoming you back soon to our Palace. Kind Regards, Nishant Agarwal General Manager

10/10 Excellent

Anwesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property with best in class service
Stayed 3 nights in Dec 2021
Response from Nishant Agarwal on 20 Jan 2022
Dear Ms. Roy, Greetings from The Leela Palace Udaipur! Thank you for your wonderful review for us. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that from the delicacies to the ambiance, you enjoyed every moment with us. My team and I look forward to welcoming you back soon to our Palace. Kind Regards, Nishant Agarwal General Manager

4/10 Poor

Deepti

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did spent lot of money to stay at this property. Overall property and it's location was great but the service was worst i have seen and i felt i was ripped off. Soup and coffee ordered will take way way too long and sometimes staff will even forget that we ordered and then most of the time it came cold so have to reorder. TV was not working (couldn't get to cable) so i asked room service around 9pm and they said someone will be there to fix it. Next day in the evening after almost 24 hours i got a call from Front Desk about my experience and then i reminded them off my TV issue and then it was resolved. While having lunch we asked for pickle which is staple food in that region and server said no they don't have it and then we said how is it even possible we had it the other day and we said we won't have lunch without it. To our surprise we got pickle in 5 minutes. We spent lot of money on this trip and property. I was really disappointed with service and regret spending so much money. There might be some more incidents which i might have forgotten. When we brought this up with one of the manager on our last night we saw tremendous improvement in thes ervice but too late.
Stayed 3 nights in Dec 2021
Response from Nishant Agarwal on 5 Jan 2022
Dear Ms. Ahuja, Namashkar from The Leela Palace, Udaipur! Thank you for taking out the time and sharing your valuable feedback with us. Kindly accept my sincere and humble apologies for the inconvenience caused to you during your stay with us. I am disappointed to know that we did not meet your expectations with regards to the promptness of the team in restaurant. I wish to assure you that what you experienced is not typical of the services we endeavor to deliver. Your feedback is noted and taken up with the respective teams. Please treat this as an isolated incident and upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us. Thank you, Nishant Agarwal General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Nishant Agarwal on 3 Jan 2022
Dear Guest, Greetings from The Leela Palace Udaipur! Thank you for your wonderful review for us. It was our pleasure to serve you and we are very delighted to note that you had a great experience with us. We live by our credo "Atithi Devo Bhava" and strive to give special attention to each of our valued guests. We are very thrilled to know that from the delicacies to the ambiance, you enjoyed every moment with us. My team and I look forward to welcoming you back soon to our Palace. Kind Regards, Nishant Agarwal General Manager

2/10 Terrible

Shubham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn't allow me to check in i don't understand how did you process the reservation
Stayed 1 night in Dec 2021
Response from Nishant Agarwal on 21 Dec 2021
Dear Guest, Namshkar, from The Leela Palace Udaipur! Thank you for your patience and time to review us on this platform. I would like to use this forum to express my sincere apologies for not having lived up to your expectations with your recent arrival experience please accept my most heartfelt apology and deepest concern for the inconvenience caused to you, on your unfortunate experience at the palace. My team and I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our palace. I am confident that when you choose to visit us again, your experience will be vastly improved. It will be our sincere endeavour to prove our commitment to excellence and regain your trust. Your feedback has been discussed and shared with team, to ensure that such incident will not repeat again in the future. I remain hopeful that you will come back to stay with us again and allow us a chance to welcome you as our valued guest. Best Regards, Nishant Agarwal General Manager

10/10 Excellent

Sejal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Nishant agarwal on 27 Jun 2021
Dear Ms. Sejal, Greetings from Udaipur! We hope and pray that you and your family and friends are well in this unfortunate time. Thank you ever so much for giving us the opportunity to serve you. We are truly delighted to note that you and your family had a memorable stay at The Leela Palace Udaipur and enjoyed our Delicacies. My colleagues and I certainly endeavor to ensure that all our guests have a good experience and carry fond memories. We are very encouraged to receive such glowing feedback which inspires us to continually strive to improve the experience for our guests. Once again “Thank You” and we look forward to the privilege of being able to welcome you back in the not too distant future. Wishing you and your family and friends safe and healthy times ahead. Kindest regards and best wishes always, Nishant Agarwal General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Leela during corona time and would say they really took care of us well. I got sick and they called Doctor on site. Place was sanitized well and number of guests were not that many. Chefs were very help and went extra mile to give us food as we asked for. We asked for home food and Mr Simran specially cooked for us. Mr Rakesh made special cake on our anniversary. Mr Shamsher checked on us time and made sure we are taken care of. Overall great experience. Thanks to all the staff there.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Leela Palace, Udaipur is perfect. Best stay.
Stayed 2 nights in Jan 2021
Response from Nishant on 3 Feb 2021
Dear Guest, Greetings from The Leela Palace Udaipur! Thank you ever so much for giving us the opportunity to serve you. We are truly delighted to note that you had a fabulous stay at The Leela Palace Udaipur. We are very encouraged to receive such glowing feedback for our majestic palace's hospitality from you. We look forward to welcoming you and your family back soon to our Majestic Palace. Kindest regards and best wishes always, Nishant Agarwal General Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Nishant Agarwal on 9 Jan 2021
Dear Guest. Greetings from the Leela Palace Udaipur. Thank you for reviewing us on this platform. It was indeed our pleasure to serve you. I have noted that you reviewed us with one star. Kindly let me know the inconvenience you faced so that I can take corrective measures for future improvement. Kindest regards and best wishes always, Nishant Agarwal General Manager

4/10 Poor

Rupesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Property, Super Good views - Poor Service !
Very Poor Service side almost every step of the way. We had to wait for a long before scheduled the ferry for pickup. we had to do call 20 times, many drop calls and still no pick up. Finally, we had to pay private party to get to the hotel. Even after going there, check in was a chaos. Even after check in, the service was so poor that someone would just ring the bell to collect payment in cash for the room service. Just completely unacceptable service.
Stayed 1 night in Nov 2020
Response from Nishant Agarwal on 11 Dec 2020
Dear Mr. Rupesh, Greetings from The Leela Palace Udaipur. Thank you for sharing your review. Kindly accept my sincere apologies for not having lived up to your expectations on your recent stay with us and request you to please accept my most heartfelt apology and deepest concern for the inconvenience caused to you, on your unfortunate experience at the palace. My team and I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our palace. I am confident that when you choose to visit us again, your experience will be vastly improved. It will be our sincere endeavor to prove our commitment to excellence and regain your trust. I remain hopeful that you will come back to stay with us again and allow us a chance to welcome you as our valued guest. Best Regards, Nishant Agarwal General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attentive staff and luxurious property really made us feel like royalty while we stayed at the palace.
Stayed 2 nights in Feb 2020
Response from Rajesh Namby on 12 Mar 2020
Dear Guest, Thanks a lot for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with wonderful staff. It’s positioned perfectly on lake Pichola but also has easy access into town which I love. The rooms are beautiful, luxurious & comfortable. One of my favourite places to stay
Stayed 1 night in Jan 2020
Response from Rajesh Namby on 12 Mar 2020
Dear Guest, Thanks a lot for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rajesh Namby on 12 Mar 2020
Dear Guest, Thanks a lot for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Rajesh Namby, General Manager on 22 Jan 2020
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Rajesh Namby General Manager on 22 Jan 2020
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Rayeda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Rajesh Namby on 4 Nov 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER HOSPITALITY...AMAZING STAY...WOULD WANT TO VISIT AGAIN....
Stayed 1 night in Sep 2019
Response from Rajesh Namby on 1 Oct 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but not exceptional. Number is a hype
Stayed 2 nights in Sep 2019
Response from Rajesh Namby on 1 Oct 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Ambareesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Rajesh Namby on 1 Oct 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beutiful and palacial
There is a reason this was rated the best hotel in the world this year. Beautiful facility, friendly staff, great food. Very clean and maintained well. I highly recommend this place
Stayed 3 nights in Aug 2019
Response from Rajesh Namby on 6 Sept 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Punit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
It was super cool . Perfect place
Stayed 3 nights in Aug 2019
Response from Rajesh Namby on 19 Aug 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Rajesh Namby on 30 Jul 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Madhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rajesh Namby on 22 Jul 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

TAHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Rajesh on 11 Jul 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property because of the staff, the view of the lake, design of the palace, wonderful breakfast, but over all amazing staff
Stayed 3 nights in May 2019
Response from Rajesh Namby on 1 Jun 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Rajesh Namby on 1 Jun 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly staff.
Stayed 3 nights in Apr 2019
Response from Rajesh Namby on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

8/10 Good

Mahfuza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
It was amazing, relaxing , also entertaining for us .
Stayed 2 nights in Feb 2019
Response from Rajesh Namby on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

6/10 Okay

Paul

Disliked: Cleanliness, staff & service
Surprised it was not better
The Indian cuisine restaurant was the highlight with amazing food, views and service. The welcome by the manager on arrival at the hotel was weird which is the reason for the mark down as the staff generally were very decent and hard working. The broken pigeon spikes meant the balcony was unusable though to be fair the hotel did recognize that in their final bill..
Stayed 1 night in Feb 2019
Response from GM on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Inmaculada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of Lake Pichola
Beautiful newer hotel with great spacious rooms, with great views of Lake Pichola. They have the Palace wing and the Lake wing, which have views of the City Palace and Lake respectively. The Palace wing is a little far from the common areas, so you may want to request the lake wing.
Stayed 2 nights in Dec 2018
Response from GM on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from GM on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from GM on 23 Apr 2019
Dear Guest, Thanks a lot for choosing to stay with us and for taking out time to post your review on Expedia. Our credo is Athithi Devo Bhava, which literally translates as "Guest is God", and honestly, I am truly delighted to note that my TEAM, stood up to your expectations. We take pride in our TEAM and their ability to execute with humility and yet being professional. Our award winning ESPA is definitely an outstanding experience of its own. Our therapists are extremely well trained and very professional. A small boat cruise on Lake Pichola to reach our Palace is indeed an incredible experience as it gives a brilliant insight to the history of the Mewar Dynasty and the Flora & Fauna of the Aravalli ranges. I must also add here that we have the largest room size in the luxury segment for most category of our rooms overlooking the pristine water of Pichola. Sheesh Mahal, our Indian Fine Dining Restaurant, perched on Lake Pichola under the stary skies is definitely a must do in our modern day Palace. Advance table reservations are always recommended as this is one of the most sought after dining destinations in Udaipur. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! My team and I look forward to welcoming you back soon. Best regards, Rajesh Namby General Manager