Very Poor Service side almost every step of the way. We had to wait for a long before scheduled the ferry for pickup. we had to do call 20 times, many drop calls and still no pick up. Finally, we had to pay private party to get to the hotel. Even after going there, check in was a chaos. Even after check in, the service was so poor that someone would just ring the bell to collect payment in cash for the room service. Just completely unacceptable service.