View from property
Check availability

Reviews of The Lalit Laxmi Vilas Palace

4.5 out of 5
The Lalit Laxmi Vilas Palace
Opp Fateh Sagar Lake, Udaipur, Rajasthan

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 134 reviews" "
Rating 8 - Good. 40 out of 134 reviews" "
Rating 6 - Okay. 19 out of 134 reviews" "
Rating 4 - Poor. 6 out of 134 reviews" "
Rating 2 - Terrible. 5 out of 134 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was close to the lake and had a great view and was close to nearby attractions. The hotel lacked an elevator, gym, pool and was older. I don’t mind and older hotel which is nostalgic but it needed some amenities. Restaurants were convenient.
Stayed 1 night in Oct 2023

2/10 Terrible

Rishi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancel Your Trip Rather Than Staying Here
I went ahead and booked this property because of the name "Lalit" and to this date i regret having stayed here. - The rooms were untidy with several cockroaches roaming freely inside the room. - The key card to enter the room never worked as the locks are so old. - The bathrooms were terrible and this is the reason they do not have clear picture of the room and washrooms displayed on their website. In fact the entire property is in a state of shambles. - To make matters worse the staff is untrained and have no association with the word "Hospitality". - While dining at the restaurant the server came to clear the plates atleast 3 times while we were still dining. We finally had to ask her "Why is she in such a hurry to clear the plates without seeing that the people are still dining". - I requested for an extra bed and the reception kept repeating it would be "2500 + Tax". Having said that i have no objection to the charges the same thing was repeated at least 10 times and they were not done here they actually came to my room with a hand written charge declaration and asked me to Sign it. - Having dined at several top class restaurants the drinks always come with free soda and water but because the property is so poorly managed we were billed for soda and water and drinks were already way too overpriced considering the properties' conditions and class. My recommendation would be to cancel your trip rather than having to go through the ordeal of staying here.
Stayed 1 night in Mar 2023
Response from showrya vardhan on 6 Apr 2023
Dear Guest,Namaskar!!!Thank you for your feedback!!!

8/10 Good

satya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lake view from hotel front yard was amazing. The staff was great. The food cost was over priced. The new year gala event singers were really bad. But the food and DJ was good. They charged 8K INR for my 15yr old kid.
Response from Devendra Singh Parihar on 22 Feb 2023
Dear Guest,Thank you for your feedback.we look forward to welcoming you at The Palace.

10/10 Excellent

sangeeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property with million dollar views !
Response from Nafis on 7 Jan 2023
Dear Guest,Thanks for the Feedback.

6/10 Okay

Prashant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel location is good but other amenities are average.
Stayed 1 night in Nov 2022
Response from Nafis Ahmed Sheikh on 4 Dec 2022
Dear Guest, Namaskar! Thanks for Your Feedback.

6/10 Okay

tanvi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the property location is nice, but there is nothing to do. There is only a snooker table available and a lawn. They can add a few activities for guests. Also due to covid the restaurent had very limited menu
Stayed 2 nights in Jan 2022

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Jigarkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overrated just because of "Palace" name tag
We stayed for one night. We were disappointed in knowing that it is actually not a heritage palace property but a heritage building that was designed like a palace. There is no good parking for car also. The waiting room at reception was small which got crowded during rush hours. Food was too costly. It is overrated in name of palace.
Stayed 1 night in Dec 2021
Response from Mayuri Gupta on 19 Jan 2022
Dear Mr.Kumar, Namaskar! Thank you for sharing your positive feedback of the hotel. Our endeavor always remains to offer the very best to all our guest.I would like to inform about our property that it is a 111 years old Original Heritage palace and since it is a heritage that is why our hotel lobby is not very big as we could not able to make any changes in original architecture.Hotel also have a huge parking area and best lake view and garden area However still you did not like the property, it is as your choice and I want to apologies if any inconvenience cause to you. Regards

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Udaipur from New York
Staff is very welcoming and friendly. Hotel is very clean
Stayed 3 nights in Mar 2020
Response from Pinak Bhattacharjee on 17 Mar 2020
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Lalit for two nights. We had a great stay at the hotel. The hotel is tucked away from the bustling city on a hill overlooking Fathesagar, but still close enough to the action. It’s a well maintained well manicured property that was very clean. The staff was also great. The price point on this hotel was also great. While not as luxurious as the Oberi or Lake Place it was a still a luxurious hotel at a great price point.
Stayed 1 night in Feb 2020
Response from Pinak Bhattacharjee on 23 Feb 2020
Dear Guest, Thank you for your feedback. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
All you’re paying for is the lake view. Compared to other Lalits, the fabric of this property is worn out. Needs new beds, a better layout in their restaurants, and also better food offerings. Quality was lacking and you expect a lot more for the prices they were charging.
Stayed 3 nights in Feb 2020
Response from Pinak Bhattacharjee on 14 Feb 2020
Dear Guest, Thank you for your feedback. I regret to note your experience did not lived up to your expectation. I am glad that you liked the view from the hotel. Each of the issues mentioned by you are a food for thought and action for us. I have made a careful note of all the feedback you have shared and I assure you each points is taken with complete seriousness it deserves. Meanwhile apologies once again & look forward to welcoming you back soon to enjoy the authentic limitless The LaLiT hospitality. Warm Regards

10/10 Excellent

Johannes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Sunset
The hotel is amazing. Nice rooms, wonderful location and view, yoga and spa treatments. Would highly recommend to anyone who is staying in Udaipur.
Stayed 1 night in Jan 2020
Response from Pinak Bhattacharjee on 2 Feb 2020
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

8/10 Good

Davinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Pinak Bhattacharjee on 10 Dec 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Pinak Bhattacharjee on 6 Dec 2019
Dear Mr. Paul, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

10/10 Excellent

Zorik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Pinak Bhattacharjee on 14 Oct 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards

6/10 Okay

Charu, Jaipur

Travelled with family
Liked: Staff & service, property conditions & facilities
Stragely at check in i was given a double bed room instead of palace suit. Palace suit was far expensive then double bedroom and my booking was fully paid. After insisting, palace suit was then given as a favour. Felt little cheated with this act !!!
Stayed 3 nights in Sep 2019
Response from Pinak Bhattacharjee on 28 Sept 2019
Dear Ms. Mathur, Thank you for sharing your feedback. We regret to note your experience upon arrival. The room offered to you on arrival was a Palace suite on our heritage wing. Later on your request your room was shifted to the one which you preferred. The average size of our Palace suite is 500 SqFt, though some has varied size considering our heritage structure. I extend my apologies for the experience and look forward to welcome you back again. Warm Regards

10/10 Excellent

Amit

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Pinak Bhattacharjee on 1 Aug 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

JITENDRA

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Pinak Bhattacharjee on 31 Jul 2019
Dear Mr. Jitendra, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

Haemin

Liked: Property conditions & facilities, room comfort
Beautiful hotel overviewing the lake
Good hotel overviewing Udaipur lake. However, the distance to the city is bit far. Overall, very enjoyable stay!
Stayed 1 night in Jun 2019
Response from Pinak Bhattacharjee on 30 Jun 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Pinak Bhattacharjee on 10 Jun 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Bindiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Amazing property,views and impeccable service! Would love to visit again
Stayed 2 nights in May 2019
Response from Pinak Bhattacharjee on 10 Jun 2019
Dear Guest, Thank you for taking the time and sharing this review. We are absolutely delighted to note that you found our team to be extremely helpful whilst providing the most amazing customer service. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. My team and I look forward to welcoming you back at our Palace. Warm regards,

8/10 Good

Verified traveller

Stayed 3 nights in May 2018
Response from Pinak Bhattacharjee on 5 Apr 2019
Dear Guest, Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a tranquil setting in country that can be chaotic at times. The views and sunsets were to die for, such a wonderful way to finish our 3 week stay in India. Rooms and staff were excellent and well worth paying a bit extra for. Nice touches like bagpipes and band playing in the afternoon (who would of thought). Highly recommend. Gary and Catherine Australia
Stayed 2 nights in Mar 2019
Response from Pinak Bhattacharjee on 20 Mar 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

jacques

Liked: Cleanliness, staff & service, room comfort
Ask for a room with a view
Away from the busy part of the city, hotel offers quiet environment. Comfortable bed, Condition of the bathroom (leaking shower, hair dryer from an old age) could be improved. Breakfast buffet quite limited. Staff attentive.
Stayed 2 nights in Mar 2019
Response from Pinak Bhattacharjee on 5 Mar 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. It gives us great pleasure to read that you enjoyed your stay with us. I regret the experience you have had at our Palace. While I write this, we have taken up the points extremely seriously and are on our way to address the issue. We look forward to welcome you back at our Palace! Warm Regards,

8/10 Good

Anirban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Pinak Bhattacharjee on 5 Mar 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Pinak Bhattacharjee on 5 Apr 2019
Dear Guest, Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Reagrds,

8/10 Good

Anji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with spectacular views over the lake- just missed a swimming pool but was a great place to stay
Stayed 3 nights in Jan 2019
Response from Pinak Bhattacharjee on 24 Jan 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Pinak Bhattacharjee on 17 Jan 2019
Dear Guest, Thank you for choosing to stay with us and sharing the rating. . I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards,

6/10 Okay

Stephanie

Liked: Staff & service
Room smell mildewed and bathroom old and mildewed as well Staff and service were very good and super friendly and helpful
Stayed 2 nights in Jan 2019
Response from Pinak Bhattacharjee on 12 Jan 2019
Dear Guest, Thank you for the feedback. I regret the experience you have had at our Palace. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards,

10/10 Excellent

Devashis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay; warmth in service every where; good breakfast; great view of the lake from hotel front (only few rooms have that view from room itself). Heritage look. But, huge traffic jams reaching the location on weekend - seems like this city's nature. Also, no bath tub, only shower room.
Stayed 2 nights in Dec 2018
Response from Pinak Bhattacharjee on 6 Jan 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
160+ yr old heritage villa maintained in excellent condition.
Stayed 2 nights in Jan 2019
Response from Pinak Bhattacharjee on 6 Jan 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2018
Response from Pinak Bhattacharjee on 8 Jan 2019
Dear Guest, Thank you for your feedback. We regret the inconvenience caused to you during your stay at the Palace. We clearly failed to live upto your expectations. Your feedback is a ready reckoner for us to work upon. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and quality of room . ! Would highly recommend
Stayed 1 night in Dec 2018
Response from Pinak Bhattacharjee on 31 Dec 2018
Dear Guest, Thank you for your review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the Palace with fond memories. If I can be of any assistance in the meanwhile please do let me know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018
Response from Pinak Bhattacharjee on 31 Dec 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location facing Fateh Sagar lake , awesome views of sunrise and sunset from the rooms and great hospitality, superb services and courteous staff
Stayed 3 nights in Dec 2018
Response from Pinak Bhattacharjee on 6 Jan 2019
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Pinak Bhattacharjee on 27 Dec 2018
Dear Guest, Thank you for your review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the Palace with fond memories. If I can be of any assistance in the meanwhile please do let me know. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property facing the lake. Friendly service and good staff. Will recommend to friends and families
Stayed 2 nights in Dec 2018
Response from Pinak Bhattacharjee on 26 Dec 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. I am glad you had an excellent holiday with us and we hope to create many more memorable holiday experiences for you and your family soon. We look forward to welcome you back at our Palace! Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Pinak Bhattacharjee on 8 Dec 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amzing Hotel with amazing view
Stayed 2 nights in Nov 2018
Response from Pinak Bhattacharjee on 20 Nov 2018
Dear Mr. Antonio, Thank you for choosing to stay with us and sharing this review. We are truly fortunate to be located in such surreal surroundings and it is our endeavor to provide an experience befitting of such good fortune. . I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

Devang, Nj

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was very good . Food was good too. Kids friendly food is nice . Mr Ram floor in charge was at his best to keep guests happy.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Nov 2018
Response from Pinak Bhattacharjee on 20 Nov 2018
Dear Guest, Thank you for reviewing us on Expedia! We regret to note we could not meet your expectation whilst your stay with us. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. Warm Regards,

10/10 Excellent

akhil, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with great location , view of rooms , great food would recommend to all without any second thought...
Stayed 3 nights in Nov 2018
Response from Pinak Bhattacharjee on 18 Nov 2018
Dear Mr. Akhil, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

satish, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and courteous staff. Had lake facing room. Food was good.
Stayed 1 night in Oct 2018
Response from Pinak Bhattacharjee on 14 Nov 2018
Dear Mr. Satish, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

10/10 Excellent

Jay, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near a lake. Hotel staff are professional and very nice. We enjoyed our stay!
Stayed 3 nights in Oct 2018
Response from Pinak Bhattacharjee on 4 Nov 2018
Dear Guest, Thank you for choosing to stay with us and sharing such kind words of appreciation towards my associates. I am glad you had an excellent holiday with the us and we hope to create many more memorable holiday experiences for you and your family soon. Warm Regards,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel over looking the lake and just a short tuc tuc ride from the centre of town.
Stayed 2 nights in Oct 2018
Response from Pinak Bhattacharjee on 4 Nov 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

4/10 Poor

Rohit, Kolkata

Disliked: Property conditions & facilities
Nice view. But no swimming Poll & kid play station. Only view is Too Good, but no activity to do at Hotel.
Stayed 3 nights in Oct 2018
Response from Pinak Bhattacharjee on 28 Oct 2018
Dear Guest, Thank you for sharing the feedback. I regret the experience you have had at our Palace. We consistently try to upgrade our infrastructure and facilities to meet the modern day discerning travelers. While doing so we also ensure the pristine glory of our Palace is restored. We look forward to welcome you back at our Palace! Warm Regards,

8/10 Good

Chanchal, Kolkata

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice Hotel with Less Experienced Staff.
Hotel location is nice. Food qwatity is satisfactory. Meal cost is high. Rooms are big, clean, but can be improved further. Kids area -Not organized well. Limited to 3 items and very far and at a lower part. To reach there you one has to go down 70+ steps and again climb up same steps. Its a hard work. No swimming pool.
Stayed 3 nights in Oct 2018
Response from Pinak Bhattacharjee on 21 Oct 2018
Dear Guest, Namaskar! Thank you for your review of our Palace. It gives us great pleasure to read that you enjoyed your stay with us. Each of the issues mentioned by you are a food for thought and action for us. We look forward to welcome you back at our Palace! Warm Regards,

8/10 Good

Angshuman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Pinak Bhattacharjee on 19 Oct 2018
Dear Guest, Thank you for choosing to stay with us and sharing this review. We take pride in creating personalized and luxurious stay experiences for all our guests. I am glad you truly had a relaxing and memorable holiday with us and we hope to welcome you back soon. Warm Regards,

8/10 Good

Suresh

Not great an experience, tho staff were cordial
Average. Room r getting dirtier. Room location just outside kitchen door
Stayed 1 night in Sep 2018
Response from Pinak Bhattacharjee on 18 Sept 2018
Dear Mr. Suresh, Thank you for your feedback. We regret the inconvenience caused to you during your stay at the Palace. We clearly failed to live upto your expectations. Your feedback is a ready reckoner for us to work upon. Request you to look at this experience as an aberration, and give us another opportunity to get it right for you. Warm Regards,