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Reviews of Jaiwana Haveli

3 out of 5
Jaiwana Haveli
14, Lalghat, Udaipur, Rajasthan

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 373 reviews" "
Rating 8 - Good. 141 out of 373 reviews" "
Rating 6 - Okay. 26 out of 373 reviews" "
Rating 4 - Poor. 11 out of 373 reviews" "
Rating 2 - Terrible. 8 out of 373 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location, Service, Views, and Food!
This is a family-owned hotel run by the Jaiwana brothers, who are among the most attentive, helpful and obliging of hotel owners/managers that I have ever met. They treat their guests like family, and no request is too small. I loved my room, fantastic views of the Lake Pichola and the Old City. The staff is as friendly and helpful as the owners. I look forward to coming here again soon!
Stayed 4 nights in Jan 2024
Response from Yash on 30 Jan 2024
Dear Kelly,Thanks for a glowing review. We are glad you loved your overall stay. It's been a delight serving you. We would love to welcome you again.Warm Regards from all of us at Jaiwana Haveli, Udaipur

8/10 Good

sagarika

Liked: Staff & service, room comfort
Udaipur tour
Location is good if you want to be in old part of town and walk to places. Cars will not be allowed to this part of town so you have to take a Tuk Tuk to get to a taxi stand. Most Haveli’s do not have elevators. Rooms are small, bathrooms are small but easy to meet other people. Restaurant is great and good view from dining room.
Stayed 1 night in Jan 2024
Response from Yash on 30 Jan 2024
Dear Sagarika,Thanks for a lovely feedback. We are happy to hear of your comfortable overall stay. It's been a pleasure serving you. We would love to welcome you again.Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!!!
We had such an incredible stay at Jaiwana Haveli! The location is unbelievably good for touring Udaipur, most of the city is walkable from the hotel and there are plentiful rickshaw drivers available right out front. The hotel staff are very informative and helpful - they will give you their suggestion for how to spend a 3-day trip in Udaipur, most of which we followed and it was an excellent trip. They will arrange airport pickup and dropoff, as well as any other car trips you might want to take. The view from the roof restaurant is unmatched and the food is very good - especially the complimentary Namaste breakfast. For the price, there are so many amenities to go along with the location. It can be a little noisy at night, so if you are not a deep sleeper, consider bringing some ear plugs or a white noise machine. Also, the wifi isn't very good (not the hotel's fault, sounds like a local problem), but the 5G service is quite good. Lastly, the rooms are located in these beautiful old houses, but it requires walking up and down a few sets of stairs, so if that's a problem for someone in your party, you should call them ahead of time and ask for a room that doesn't require much walking. Overall, 10/10 would go back again
Stayed 3 nights in Dec 2023
Response from Yash on 5 Jan 2024
Dear Benjamin,Thanks for a lovely feedback. We are glad you had a wonderful time and enjoyed your overall stay. It's been a pleasure serving you. We would love to welcome you again.Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentimental Return
Stayed for 2 nights, a sentimental return to Udaipur after 26 yrs when we stayed at the Lake Palace Hotel. Couldn't afford that hotel this time now it's a Taj but the Haveli was a good (though clearly less luxurious ) option. The room was clean and spacious with a view of the Lake. We ate at the rooftop one night and food was reasonable. The staff were very helpful in explaining nearby attractions incl. the Palace, the Temple and the lake boat stations all with close proximity. The lobby staff were exceptionally helpful in arranging an airport taxi, incl. the obligatory tuk tuk ride (taxis not allowed in narrow centre of the old town). Overall a very pleasant stay at a very reasonable cost.
Stayed 2 nights in Dec 2023
Response from Yash on 17 Dec 2023
Dear Barry,Thanks for a glorious review. We are glad you had a lovely time and enjoyed your stay fully. It's been a delight serving you. We would love to welcome you again.Warm Regards from all of us at Jaiwana Haveli, Udaipur

6/10 Okay

Shravan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property and courteous staff. The rooms were a bit small. The property is right next to a bar grill and it gets incredibly noisy with blaring music till 11pm in the night, and despite multiple requests there was no action taken.
Stayed 1 night in Dec 2023
Response from Yash on 17 Dec 2023
Dear Shravan,Thanks for reviewing us. We are glad you found our hotel decent and staff courteous. We have noted your concern. Our apologies for any inconvenience. We have taken necessary corrective measures. We would love to welcome you again and assure you of an enhanced experience.Warm Regards from all of us at Jaiwana Haveli, Udaipur

4/10 Poor

Arunava

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was at the corner beside the staircase. From outside anyone can see the bathroom and inside of the room through the window glasses (this is horrible). I have shown this to the manager. I had to block all the windows with papers, bags and other stuffs from my luggage. During heavy rain water was coming inside the room. There was a big opening duct through which anyone can come into the room while using the stairs.
Stayed 2 nights in Nov 2023
Response from Yash on 6 Dec 2023
Dear Arunava,Thanks for reviewing us. We have taken a note of your concerns. Our apologies for any inconvenience, The glasses are not see through. However we have made further corrections to the same. We would love to welcome you again and assure you of an enhanced experience.Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the receptionist and cleanliness.
Stayed 1 night in Nov 2023
Response from Yash on 25 Nov 2023
Dear Kunal,Thanks for a lovely review. We are delighted to learn of your pleasant overall stay. It's been a pleasure serving you. We would love to welcome you again.Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Alex

Stayed 3 nights in Jun 2023
Response from Yash on 11 Jul 2023
Dear Alex,Thanks for a great rating.We would love to welcome you again.Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The Best of Udaipur
I cannot say enough about how awesome Jaiwana Haveli is. This is a traditional, romantic, beautifully adorned boutique hotel with the best location and fantastic views in old town Udaipur. The manager, Harsh, is incredibly helpful - he helped us extend our stay, gave great tips on where to eat, what to do, and how to stay safe. The rest of the staff and the rooftop restaurant are equally fantastic. Is it a little quirky? Yes, there are rolling power outages, and you may have to climb some stairs and traverse a few rooftops to find your room, but I say look around you: What did you come to Udaipur for if not to stay in a place exactly like this? For those of you planning your trip to India from afar, look no further. I guarantee this is the Rajasthan experience you're looking for.
view from our room
Stayed 3 nights in Mar 2023

10/10 Excellent

Sai

Stayed 4 nights in Feb 2023

10/10 Excellent

A, MISSISSAUGA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to City Palace & Bagore ki Havelli makes it very convenient but walk is very dirty & lots of traffic. Views of City Palace, Lake Palace & Lake Pichola are spectacular. Meals were very good. Staff friendly & helpful but rooms are very small. Difficult to lay out suitcases.

8/10 Good

Wilma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gud decor ,clean rooms. Only issue is you hv to climb stairs to reach yr rooms which is understandable for an old place ,however might be inconvenient for older folks. Harsha at reception was welcoming and reached out whenever we needed any direction or any other info. I would definitely come bk here if I ever visit Udaipur again.
Stayed 1 night in Feb 2023

10/10 Excellent

Carlin

10/10 Excellent

Ruth, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great hotel to go if you can’t do the palaces. The location is great. The staff is friendly and courteous. The room was quiet, comfortable and clean. If I had known what it was like, I would have stayed longer.
Response from Yash on 15 Jan 2023
Dear Ruth,Thanks for a lovely feedback. We are glad you enjoyed your stay with us. It's been a delight serving you. We would love to welcome you again.Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming, knowledgeable, and helpful staff. Great breakfast and views from the rooftop restaurant. Located near all the sights of the Old City. Highly recommended!
Stayed 2 nights in Nov 2022
Response from Yash on 15 Jan 2023
Dear Daniel,Thanks for a great review. We are glad you enjoyed your stay with us. It's been a pleasure serving you. We would love to welcome you again.Warm Regards from all of us at Jaiwana Haveli, Udaipur

4/10 Poor

DAVID, NETANYA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooftop restaurant is very good with great service
Stayed 2 nights in Nov 2022

10/10 Excellent

Lauren Teeling, Ipswich

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Harsh at the front desk was wonderful, gave us a map of the surrounding area and told us how to get everywhere we wanted to go. It is right in the middle of downtown, so extremely convenient to everything, but also loud if you are a light sleeper
Stayed 1 night in Nov 2022

8/10 Good

MR FAROG

Stayed 2 nights in Feb 2022

10/10 Excellent

Bharat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique experience and thoroughly enjoyed the stay.
Stayed 3 nights in Nov 2021
Response from Yash on 2 Jan 2022
Dear Bharat, Thanks for an excellent feedback following your recent stay. It's been a delight serving you. We would love to welcome you again and assure you of our best services always. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Arvind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality by all the staff and especially Harsh who took care of us as his own family. Would definitely recommend everyone to stay and receive the best treatment given by the staff here.
Stayed 3 nights in Nov 2021
Response from Yash on 26 Dec 2021
Dear Arvind, Thanks for an excellent feedback. We are glad you loved your overall stay with us and found our hospitality and service excellent. It's been a pleasure serving you. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and gorgeous views!
This hotel was perfect for us! The food was great, the room was lovely and had a great view of the lake. The staff are friendly and helped us arrange a great bike tour. We love the location, too!
Stayed 2 nights in Nov 2021
Response from Yash on 3 Dec 2021
Dear Julie, Thanks for an excellent review following your recent stay with us. It's been a delight serving you. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Prajnya

Travelled with group
Liked: Cleanliness, staff & service, amenities
The view from the rooftop is great. But it's not worth the price point of the restaurant.
Stayed 1 night in Oct 2021
Response from Yash on 20 Nov 2021
Dear Prajnya, Thanks for a great review. We are glad you enjoyed the views at our hotel and found your stay pleasant. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Ketu

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Yash on 5 Jan 2021
Dear Guests, Thanks for staying with us and giving a great rating. We would love to serve you again. Warm Regards Yash

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and the breakfast were awesome. It's lack some of the modern amenities, but that is completely okay with me. There is not many things to dislike.
Stayed 2 nights in Mar 2020
Response from Yash on 27 Nov 2020
Dear Guests, Thanks for a great review. We are glad you enjoyed your overall stay. It's been a pleasure serving you. We look forward to welcoming you back. Warm Regards from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Yash on 25 Mar 2020
Dear Claudia, Thanks for rating us well. We are glad you enjoyed your overall stay with us. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were excellent and gave us personal insight to visiting Udaipur and a map and list of sites to visit. The property was very clean and their chocolate cake in the coffee shop below was to die for. The roof restaurant view was gorgeous.
Stayed 2 nights in Mar 2020
Response from Yash on 12 Mar 2020
Dear Dominique, Thanks for a great review. We are glad you enjoyed your stay at our hotel and found our cleanliness and service excellent. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Sneha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Jaiwana Haveli has been memorable
My mother and I stayed in Jaiwana Haveli from 7th March to 9th March, 2020. On our arrival, we were greeted by Naeem at the reception desk, who not only checked us in but also helped us plan out our tour of Udaipur for the next two days. He arranged for a taxi for a day tour and even suggested places for shopping. The staff of Jaiwana Haveli is very helpful and did everything possible to make sure we had a comfortable and memorable stay. Though the hotel does not have a lift, we were given a room on the 2nd floor. So we only had to climb up a bit to reach the restaurant on the 4th floor or climb down a bit to reach the reception. The hotel is placed at walking distance from City Palace and Jagdish Temple and provides an amazing lake view from the restaurant and from few of the rooms. The food at the restaurant is quite lip-smacking and they even provide tawa rotis :). On 9th since our flight was late in the evening, we requested for a late check-out. They happily extended our stay at a bare minimum charge. As the hotel is right inside the market area our Uber had to stop way ahead and we had to take an auto (easily available) till the hotel. So on our return, we asked Naeem to book us a cab and the cab came in right till the hotel gate. So overall we had a great stay and would recommend everyone to stay in this hotel.
Stayed 2 nights in Mar 2020
Response from Yash on 12 Mar 2020
Dear Sneha, Thanks for a glowing review. We are glad you loved your overall stay. Your remarks about our accommodation. food, service, hospitality and location are highly rewarding and encouraging. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Yash on 26 Feb 2020
Dear Guests, Thanks for your kind rating. We are glad you had a pleasant stay. We look forward to your next visit. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were exceptionally helpful and obliging. Two guys who alternated and who went our of their way to provide good service - even giving me a lift by motorbike to a particular destination. The location is excellent - overlooking the lake and inside the walkable old town. I had a large room which was clean and cool. No issues whatsoever. The hotel has a nice and bright breakfast room downstairs. I would recommend this hotel.
Stayed 2 nights in Feb 2020
Response from Yash on 22 Feb 2020
Dear John, Thanks for an excellent feedback. We are glad you loved your overall stay with us. It's been a pleasure serving you. We look forward to serving you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room and curtain are not good and washroom are small , rooftop restaurant are to small but view is excellent
Stayed 2 nights in Feb 2020
Response from Yash on 14 Feb 2020
Dear Guests, Thanks for reviewing us. We are glad you enjoyed the views from our hotel. We are sorry to hear of your discomfort due to the size. All our rooms are standard rooms with standard size. We have taken a note of your suggestion about the curtains. We will take corrective measures. We would love to welcome you again and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super friendly staff, amazing building
Stayed 4 nights in Feb 2020
Response from Yash on 13 Feb 2020
Dear Chad, Thanks for a top review. We are glad you loved our location, service and architecture. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Yash on 3 Feb 2020
Dear Annabel, Thanks for a kind rating following your recent stay with us. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was good, room was spacious and clean, cafe on site, great staff, and we were able to book taxis through the hotel effortlessly
Stayed 4 nights in Jan 2020
Response from Yash on 19 Jan 2020
Dear Guests, Thanks for a glowing review. We are glad you loved your overall stay. It's been a pleasure serving you. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a room very much to my liking. Excellent breakfast. Courteous staff. Well located. Just great.
Stayed 5 nights in Jan 2020
Response from Yash on 19 Jan 2020
Dear Guests, Thanks for an excellent review following your recent stay with us. It's been a delight serving you. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great within the budget. Location is ideal, staff is accommodating and go above and beyond, breakfast is included (and delicious). When I checked in I asked for a room with a view and they were able to accommodate. They were even able to help us set up a driver for the day to see the city. The rooftop restaurant was convenient and delicious. I wished my stay there had been longer.
Stayed 2 nights in Jan 2020
Response from Yash on 10 Jan 2020
Dear Guests, Thanks for a top review. We are glad you loved your overall stay and found our accommodation, food, service and location excellent. We would happily welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Marios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the heart of the old city
Very nice hotel, very good service, some rooms with excellent views (albeit with a a few flights of stairs to navigate).
Stayed 1 night in Dec 2019
Response from Yash on 3 Jan 2020
Dear Marios, Thanks for a lovely review. We are glad you loved your overall stay. It's been a delight serving you. We would love to welcome you back. Best wishes from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Jaiwana Haveli was really really good ! Their service is excellent. The location is also great and all major attractions are at a walkable distance from here. They also helped us by giving a lot of local tips about Udaipur. Would certainly come back here again PS: They have an extremely cute and adorable dog called Milo ♥️
Stayed 4 nights in Nov 2019
Response from Yash on 4 Dec 2019
Dear Guests, Thanks for a wonderful feedback. We are glad you enjoyed your overall stay and found the experience a pleasant one. We would love to welcome you again. Best wishes from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were excellent. They were helpful, informative and always smiling 😎 The haveli has a roof top restaurant with stunning views of the lake and palaces which were very dramatic in the evening. The food was really good and the waiters and chef were always willing to suggest / explain any dish.
Stayed 2 nights in Nov 2019
Response from Yash on 19 Nov 2019
Dear Guests, Thanks for a great review following your recent stay with us. It's been a pleasure serving you. We are glad you enjoyed our hospitality, service and location. We would love to welcome you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Yash on 16 Dec 2019
Dear Guests, Thanks for rating us. Our apologies for any inconvenience you faced. It looks like you were not happy with something. We would love to welcome you again and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Yash on 21 Oct 2019
Dear Zac, Thanks for staying with us and rating us so highly. We look forward to welcoming you back. Warm Regards from all of us at Jaiwana Haveli, Udaipur

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay eas good but I was charged twice. The second time at the time of checkout for an amount Rs 8760.
Stayed 3 nights in Jul 2019
Response from Yash on 21 Oct 2019
Dear Guests, Thanks for reviewing us. We are glad you found your stay good. We are surprised at your claim that you were charged twice. We would like to know more about how you were charged twice. Please email us on info@jaiwanahaveli.com OR 0091 9829005859 to let us know. If this is an error we would like to rectify it. We are unable to track the same. Kindly revert to resolve this. Warm Regards Yash

8/10 Good

Lynnea

Travelled with family
Liked: Cleanliness, staff & service
Great food and view
staff were very helpful with luggage, directions, things to do. Gave us a room with a nice view of the lake. Be careful of monkeys around the area can come in the room and steal the food. Also good food in the rooftop terrace. Not a place for you if you can’t handle stairs.
Stayed 1 night in Sep 2019
Response from Yash on 13 Oct 2019
Dear Lynnea, Thanks for a great review. We are glad you enjoyed the food and views at our hotel. It's been a pleasure serving you. Not sure from where you got the Monkeys, we have never had this complaint before. Thanks for sharing lovely pictures. We look forward to welcoming you again and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel staffs are very co_operative.Room service is very good.Break fast you have limited options. Food on lunch and dinner preparation is very very poor,some time it gives a feeling that the cook does not know about preparation of the orderer items written on their menu card.
Stayed 3 nights in Sep 2019
Response from Yash on 5 Oct 2019
Dear Guests, Thanks for a kind review. We are glad you found our staff cooperative and service good. We have taken a note of your concern about the taste of the food. Our sincere apologies. We take all feedback very seriously. We will do our best to take corrective measures and ensure that there is an overall improvement. We would love to welcoming you again and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Nelson, Leesburg, Ohio USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and restful atmosphere. Staff was helpful.
Stayed 5 nights in Sep 2019
Response from Yash on 2 Oct 2019
Dear Nelson, Thanks for staying with us and writing a great review. We are glad you loved your overall stay experience. It's been a pleasure serving you. We look forward to welcoming you back. Warm Regards from all of us at Jaiwana Haveli, Udaipur

6/10 Okay

Verified traveller

Liked: Cleanliness
Mixed experience
Mixed review... First the good points: the location is great for sightseeing and shopping, the restaurant/roof terrace has a perfect view over the lake, the reception desk provided a map with suggested places to visit and a device that allows you to connect to the hotel wifi while you are out and about town. All very welcoming and helpful. The breakfast is served in a cafe downstairs, the lunch/dinner restaurant is up on the four floor, my room also involved stairs. This was not a problem for me, but I mention it because if you struggle with stairs then this is not the place for you. Unfortunately there were some problems during my stay. It rained heavily while I was staying here, one evening there was a small amount of flooding in my room, the next morning I woke up to find my room a couple of inches deep in water. I was told this has happened before and was because of the monsoon rain. If you know a room floods in monsoon season - which happens every year - then don't put a guest in that room. The staff I complained to did not seem bothered or willing to fix leaving me to deal with it myself. Then as I was checking out, believing I could pay my bill with my credit card, I was told I needed to pay cash. I had to run off to find an ATM while my airport pick up was waiting, when I returned to the hotel I was then told I could actually pay half of the bill by card. Confusing and annoying.
Stayed 2 nights in Aug 2019
Response from Yash on 27 Sept 2019
Dear Guests, Thanks for a kind and detailed feedback. We are glad you enjoyed our location, views, food and service. We have taken a note of your disappointment too. Our sincere apologies as our intention and efforts are always for a memorable stay of all guests. It seems we fell short of this here. We offered you a higher floor room for sheer comfort, lot of light and views as it's one of our Corner rooms. Unfortunately it rained with heavy wind and that caused the water to seep in, that's unusual as it does not happen often. Am a little surprised about the bill issue you mentioned as we are always happy to accept payment in any form cash/card/bank transfer. It's never an issue. Only when guests express surprise and unwillingness to pay GST (govt. taxes) on Taxi we suggest to pay by cash. The transaction then remains between the driver and guests there by satisfying the guest's demand of not paying extra in form of taxes. The intention of our team is always to do things in the best interest of the guests. On our part we make our best efforts to facilitate the guest's stay. We look forward to welcoming you again and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect !
Amazing stay, good food, very kind and accommodating staff, prime location within the old city close to Pichola, palace, museum, Jagdish temple ..
Stayed 3 nights in Aug 2019
Response from Yash on 26 Aug 2019
Dear Guests, Thanks for a top review appreciating our hotel and its services. We are glad you loved it all and found your stay memorable. It's been a pleasure serving you. We look forward to welcoming you again. Warm Regards from all of us at Jaiwana Haveli.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice location specially roof top location but room size is small and washroom size is also very small and in our washroom faucet is not available.
Stayed 1 night in Aug 2019
Response from Yash on 21 Aug 2019
Dear Guests, Thanks for a kind review. We are glad you enjoyed your stay with us. Its been a pleasure serving you. We have taken a note of your concerns, we will do our best to take corrective measures. We look forward to your next visit and assure you of an enhanced experience. Warm Regards from all of us at Jaiwana Haveli, Udaipur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing people and service, clean rooms - Just that no elevator and have to walk up 4 floors for food, down and again up 4 floors to the rooms
Stayed 1 night in Aug 2019
Response from Yash on 17 Aug 2019
Dear Guests, Thanks for an excellent feedback following your recent stay with us. We are glad you had an enjoyable stay. Thanks for overlooking our limitations : ). We look forward to serving you again. Warm Regards from all of us at Jaiwana Haveli, Udaipur

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property at a reasonable price near the lake and haveli
Stayed 2 nights in Jun 2019
Response from Yash on 29 Jun 2019
Dear Guests, Thanks for appreciating our accommodation and location with a kind review. We are glad you enjoyed your stay with us.We look forward to your next visit. Warm Regards from all of us at Jaiwana Haveli, Udaipur