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Reviews of Vista Inn Premium

3 out of 5
Vista Inn Premium
16 Poniente Norte 570, Fraccionamiento Bonampak, Tuxtla Gutierrez, CHIS

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 200 reviews" "
Rating 8 - Good. 77 out of 200 reviews" "
Rating 6 - Okay. 28 out of 200 reviews" "
Rating 4 - Poor. 9 out of 200 reviews" "
Rating 2 - Terrible. 10 out of 200 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ALONSO MORALES

Liked: Cleanliness, staff & service, property conditions & facilities
great spot in front of an amazing tacos
Stayed 1 night in Nov 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen dia, gracias por su puntuación, para nosotros es muy importante poder atenderlos y que su estancia sea de su total agrado, esperando pronto su regreso, que tenga un excelente día.

8/10 Good

Arturo Hernandez

Stayed 1 night in Aug 2023
Response from RESERVACIONES on 4 Sept 2023
Hola buen dia Sr Arturo, muchas gracias por su comentario, esperamos tenerlo pronto de regreso.

4/10 Poor

fernando

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Big secure parking Not too cozy Towels old and almost see thro Pillow only one and hard and bulky (neck ache) Chairs in the building dirty And high price for room. Nice building thou but the inside not so.
Stayed 1 night in Jan 2023
Response from RESERVACIONES on 23 Feb 2023
Hello good morning, we are sorry for what happened in the facilities, we will pass the information on to the corresponding department.

6/10 Okay

Su-jay

Travelled with family
Liked: Cleanliness
Television did not work. No iron in the room. No hot water. Room was clean. Room service first experience was not polite, second contact was better.
Response from RESERVACIONES on 23 Feb 2023
Hello good morning, we are sorry for what happened, we will pass the information on to the corresponding department, hoping your next stay will be to your liking.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel vale la pena. Lo recomiendo mucho.
Stayed 1 night in Dec 2022

8/10 Good

Rodrigo

Stayed 1 night in Nov 2022

10/10 Excellent

Salvador

Stayed 1 night in Apr 2022

6/10 Okay

Garcia

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Oct 2021

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty decent place
Very exceptional place over all. Not far from the center of town. Very clean bright rooms. And the free breakfast is pretty good as well.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from KARLA GUZMAN. on 27 Feb 2020
GRACIAS POR SU PUNTUACIÓN :). ESPERAMOS TENERTE PRONTO DE REGRESO EN ESTA TU CASA, SALUDOS.

8/10 Good

CETB, Tampa, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel Some day was noise when they do some construction
Stayed 7 nights in Dec 2019
Response from KARLA GUZMAN // RESERVAS. on 9 Jan 2020
GRACIAS POR HOSPEDARSE CON NOSOTROS, LAMENTAMOS EL DETALLE DEL RUIDO, ESPERAMOS TENERLOS PRONTO DE REGRESO. SALUDOS :)

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Giselle J. on 27 Oct 2019
Buena Tarde Gracias por la puntuacion que nos deja, lo esperamos en esta su casa!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Guadalupe M on 5 Sept 2019
Agradecemos el tiempo prestado para dejar su calificación. Vuelva pronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the staff was very polite,friendly and helpful.
Stayed 2 nights in Dec 2018
Response from Guadalupe M on 7 Jan 2019
Thank you very much for your kind comment, it is always a pleasure to serve you. At Vista Inn Premium you have a house Regards :) Guadalupe Malpica

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location, tired old hotel
Websites clearly say pet friendly. THEY ARE NOT. Prepaid room, they denied access and refused to refund.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a good choice!
The air conditioning made noise all night and blew onto the bed from 10' away; the fan could not to be adjusted to a low setting; there was no hot water; the door know to the bathroom was broken; the toilet was clogged with a coffee cup! While there was coffee/tea service but only 1 cup in the room and the coffee was terrible! The staff offered a different room but it was very small wth the a-c while more quiet even closer to the bed and the highway was along side of the room so still too much noise!
Response from Guadalupe Malpica on 11 Jun 2016
Dear guest We regret any inconvenience during your stay with us. Thank you for your comment because it allows us to detect at what points we are failing. Best regards.

8/10 Good

lupis b.

Liked: Cleanliness, room comfort
an Ok. stay
The hotel is a little far away from downtown . The breakfast that was included was very basic as well as the service. The rooms were nice and clean. There are better hotels in Tuxtla for about the same price.
Response from Guadalupe Malpica on 5 Sept 2015
Dear Lupis We appreciate your comment, we are implementing improvement strategies. Best regards.

6/10 Okay

Verified traveller

Disliked: Staff & service
Poor customer service
It was okay, but he hotel staff was not accommodating. We had an early flight but they wouldn't allow us to get our "free breakfast" until after 7 a.m. Also, the free breakfast was just bread and juice, nothing more.
Response from Guadalupe Malpica on 5 Sept 2015
Dear guest. Today the staff is helpful. Sorry your stay was not entirely pleasant. We are still in progress. Best regards.

10/10 Excellent

Joe, Redwood City, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Tuxtla Gutierrez, Mexico
You can't go wrong staying at this place. Good value for the price.
Response from Guadalupe Malpica on 5 Sept 2015
Thank you for your comment. We're at your service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guadalupe Malpica on 5 Sept 2015
Dear traveller Thanks for your comment y preference. Best regards

10/10 Excellent

Barbara, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Tuxla
The hotel staff was excellent. Very friendly and helpful. They made our stay very pleasant. Everything was sparkling clean. Walk to downtown is 20 minutes. The OCC bus station is a short walk from the hotel. A real plus. A very good place to stay for the price.
Response from Guadalupe Malpica on 5 Sept 2015
On behalf of all the staff Thank you. Come back soon

6/10 Okay

Simon, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A functional stop
We used it only to break the journey. It was difficult to find, and in a very ordinary area. The hotel is a perfectly acceptable business hotel, with adequate facilities, but no charm.
Response from Reservaciones on 4 Jul 2015
Thank you for taking the time to comment.

8/10 Good

Ashray, New Delhi, India

Liked: Cleanliness, room comfort
A pleasant stay in Tuxtla
This hotel is right near the ADO bus station. It's about 400m from the bus station so you can definitely walk to it. That said, the people working at the hotel seem a bit clueless. When we arrived at the hotel all they would do is look at us and wonder how to process the check in. They finally managed to get it done and gave us a room with two double beds. There is a bar on the top floor of the hotel and it plays REALLY loud music. If your room is anywhere above the 5th floor, prepare to sleep poorly. The rooms however are very comfortable. We ordered room service and the food was excellent and reasonably priced. The airconditioning is good, the rooms have a full glass wall so there is tons of light during the day. The wirelesss internet is fast and reliable. The elevators are very slow and on the day of checkout they were out of service so we had to lug our bags all the way down. There is a small gym which has a few dumbbells, treadmill, stair climber, and a multi-gym machine. There's also a big barbell with some weights. Breakfast is quite lame. They do have a good spread but you have to pay extra to get it. What you get included in the room rate is some cornflakes, coffee, bread, and some fresh fruits. Overall we had a pleasant stay as the rooms are very nice, bathrooms are nice and spacious and clean, and the internet is good. The staff could use a bit of improvement but we were always able to get what we want. They do not however speak any english so please be aware of that.
Response from Guadalupe Malpica on 5 Sept 2015
Dear Asharay We appreciate the time you took to leave your constructive feedback, it is very valuable to us. Come back soon. Thank you for the preference.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guadalupe Malpica on 11 Jun 2016
Thanks for your rating

6/10 Okay

Ana, New York, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Bad location and bad travel agency
Hotel is far away from city center, even though agent on phone said it was close. My mistake not to double check. It is a nice hotel, like all Quality Inns. Staff is very friendly in general, however do NOT trust the travel agency they recommend you to travel around Chiapas. they will try to rip you off, and they will keep you waiting for confirmation for many precious hours. Bring a phone number of your own or a hired service in advance. Free breakfast = just the table with juice and fruit. if you grab from the other food they offer, they will come and tell you you have to pay ~90MXN (!!!). I would not stay there again.
Response from Guadalupe Malpica on 5 Sept 2015
First of all a greeting. Thank you for your preference and comment, your opinion is very important. We look forward to her presence soon.

6/10 Okay

DK, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuxtla - odd location
Very odd location - not near anything; not even near a main Avenue. Otherwise, as expected....clean, no character to the rooms.
Response from Recepción on 4 Jul 2015
Thank you for your comment. We are located in one of the main avenues, near the bus station. We appreciate your preference.

8/10 Good

Heidy Guadalupe

Liked: Cleanliness, staff & service
Lo único que no me gusta fue que las toallas estaba rotas.
Stayed 1 night in Apr 2024

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Francisco Mariano, Tapachula

Travelled with partner
Huele a humedad en los pasillos del hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Raymundo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto muy limpio y espacioso. El cuarto que me tocó tenía piso de alfombra con partes rasgadas y deshilachadas que podrían provocar tropiezos. Por lo demás todo muy bien.
Stayed 1 night in Feb 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Jan 2024

6/10 Okay

Kiu-mi

Nada
Stayed 4 nights in Jan 2024

10/10 Excellent

José Francisco

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

JUAN PABLO

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El hotel en general necesita una remodelación, los elevadores no dan mucha comienza, y las habitaciones estándar por el precio no lo vale.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está adecuado para una estancia comoda y no está tan caro
Stayed 1 night in Jan 2024

10/10 Excellent

alex

Stayed 1 night in Jan 2024

10/10 Excellent

Juan, Tuxtla gutierrez

Stayed 1 night in Dec 2023

10/10 Excellent

alex

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Dec 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen dia, gracias por su puntuación, para nosotros es muy importante poder atenderlos y que su estancia sea de su total agrado, esperando pronto su regreso, que tenga un excelente día.

4/10 Poor

Pawis

Business traveller
Disliked: Staff & service, property conditions & facilities
No cuidan el aseó, los colchones están muy feos y les pedí que mandar el servicios del café que no pusieron en el cuarto y nunca lo mandaron. No vuelvo a llegar a ese hot
Stayed 1 night in Dec 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen día, primero que nada ofrecerle una disculpa por lo sucedido, pasaremos la información al area correpondiente para darle el debido seguimiento.

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen dia, gracias por su puntuación, para nosotros es muy importante poder atenderlos y que su estancia sea de su total agrado, esperando pronto su regreso, que tenga un excelente día.

8/10 Good

MIRIAM

Stayed 1 night in Dec 2023

8/10 Good

alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para ospedarce
Stayed 1 night in Dec 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen dia, gracias por su puntuación, para nosotros es muy importante poder atenderlos y que su estancia sea de su total agrado, esperando pronto su regreso, que tenga un excelente día.

2/10 Terrible

Elmer Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen día, primero que nada ofrecerle una disculpa por lo sucedido, pasaremos la información al area correpondiente para darle el debido seguimiento.

8/10 Good

Luis Antonio

Stayed 1 night in Nov 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen dia, gracias por su puntuación, para nosotros es muy importante poder atenderlos y que su estancia sea de su total agrado, esperando pronto su regreso, que tenga un excelente día.

10/10 Excellent

Marco Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena
El hotel está bien en relación al precio
Stayed 1 night in Oct 2023
Response from RESERVACIONES on 28 Oct 2023
Hola buen día, gracias por su comentario y puntuación, para nosotros es un placer poder atenderlos y hacerlos sentir como en casa, esperando pronto su regreso

4/10 Poor

Yesenia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Por fuera pareciera ser un hotel de lujo pero por dentro es un hotel con mobiliario muy viejo
Stayed 1 night in Oct 2023
Response from RESERVACIONES on 26 Dec 2023
Hola buen día, primero que nada ofrecerle una disculpa por lo sucedido, pasaremos la información al area correpondiente para darle el debido seguimiento.

2/10 Terrible

Julissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jesús Antonio

Stayed 1 night in Sep 2023
Response from RESERVACIONES on 6 Oct 2023
Hola buen día, muchas gracias por su puntuación, para nosotros es un placer hacerlos sentir en casa, y poder atenderlos, esperando pronto su regreso, que tenga un excelente día.