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Reviews of Holiday Inn Tuxtla Gutierrez, an IHG Hotel

3.5 out of 5
Holiday Inn Tuxtla Gutierrez, an IHG Hotel
Belisario Dominguez Km 1081, Tuxtla Gutierrez, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 896 reviews" "
Rating 8 - Good. 240 out of 896 reviews" "
Rating 6 - Okay. 65 out of 896 reviews" "
Rating 4 - Poor. 35 out of 896 reviews" "
Rating 2 - Terrible. 19 out of 896 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, quiet and clean
Stayed 2 nights in Feb 2024
Response from Sr. on 20 Feb 2024
¡¡¡Hola!!!Buenas tardesDe ante mano agradecemos que nos siga eligiendo como su mejor opción para poder disfrutar de un buen descanso y pasar unas lindas vacaciones.Agradecemos sus comentarios hacia nuestro servicio, ya que nos ayuda a ver las áreas de oportunidad que tenemos para brindarle la mejor atención durante toda su estancia, nos alegra mucho que haya tenido una agradable estancia con nosotros, esperamos tenerlo próximamente.Saludos.

10/10 Excellent

joes manuel alvarez

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

10/10 Excellent

Celin Zavala, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 5 nights in Nov 2023
Response from Sr. on 11 Dec 2023
¡¡¡Hola!!!Buenas tardesDe ante mano agradecemos que nos siga eligiendo como su mejor opción para poder disfrutar de un buen descanso y pasar unas lindas vacaciones.Agradecemos sus comentarios hacia nuestro servicio, ya que nos ayuda a ver las áreas de oportunidad que tenemos para brindarle la mejor atención durante toda su estancia, nos alegra mucho que su estancia haya sido muy buena, esperamos tenerlo de nuevamente con nosotros.Saludos.

10/10 Excellent

Addy Aureny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuxtla stay
Amazing as always. Hope to be back soon
Stayed 1 night in Nov 2023

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithing was very good...
Stayed 1 night in Oct 2023
Response from Sr. on 9 Nov 2023
¡¡¡Hola!!!Buenas tardesDe ante mano agradecemos que nos siga eligiendo como su mejor opción para poder disfrutar de un buen descanso y pasar unas lindas vacaciones.Agradecemos sus comentarios hacia nuestro servicio, ya que nos ayuda a ver las áreas de oportunidad que tenemos para brindarle la mejor atención durante toda su estancia, nos alegra mucho que todo en su estancia haya salido de la mejor manera, esperamos tenerlo próximamente con nosotros.Saludos.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

claudia

Stayed 2 nights in Jun 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

6/10 Okay

Bonnie

Bad service, dirty pool
We have stayed at this hotel many times and we have always loved the food and the pool and the service. We stayed only 1 night for Father’s Day. The service was terrible- we could not get any attention from the wait staff. Sadly, the pool was filthy. We will not go back.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Su tranquilidad, solo restaurant novfue tan servicial
Stayed 1 night in Jun 2023

2/10 Terrible

GERARDO

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
ITS OK THE GIRLS IN FRONT DESK NOT PROFFESIONAL. PITY
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

2/10 Terrible

Yufeng

Disliked: Staff & service, property conditions & facilities, room comfort
after i complained about kids running around upstairs for hours, They sent me to a room at the very end of the building, room 1145, Only 2 meters to the street and there is a bus stop, old bus stops and goes here with very loud engine noise, Starting from 5 am until 1am after midnight. I can sleep for only 4 hours a day. I didn't want to bother them at weekend because I think they may not have a lot of room available so i stayed here for two nights and ask them at Monday noon if I can have another room. Surprisingly, they told me they don't have any room available. It's not the busy season And it is Monday noon, a big wedding group People just checked out. I can see a lot of rooms empty. I don't believe them. I'm okay for the room is not perfect. But i am disappointed the way they deal with the problem. Problem exists everywhere I understand. The attittude and the way they try to solve the problem worth no more than one star.
Stayed 3 nights in Mar 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
It is to be a better place to stay. Towels old and dirty, no glasses in the room and no coffee maker

8/10 Good

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Never again this one
Overall a satisfactory stay without any frills. There is no fridge in the rooms which even far cheaper hotels provide in Tuxtla nor any noise isolation. I found a spider 🕷,very small and 2 ants crawling unimpressed over my bed but I evacuated them gently.I guess their maintenance isn’t existent and it shows. The housekeeper was yelling around at 8 am. Fortunately I was already awake. The building is really old with two huge buildings next to this one. The view was terrible although being platinum elite ihg. The safety box was dying the moment I tried to closed it,so they actually changed the whole thing instead of changing the batteries (we don’t have batteries) … There are hotels that should be torn and make space for an exciting parking lot. Would I return to this one? Definitely never.
Stayed 1 night in Jan 2023

10/10 Excellent

jesus

Stayed 2 nights in Dec 2022

10/10 Excellent

Eduardo

10/10 Excellent

Jiro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel
Stayed 1 night in Nov 2022

6/10 Okay

Antonio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Estaba muy limpio todo el hotel. Solamente las personas de recepción deberían de ser más sonrientes y más atentas con los huéspedes.
Stayed 7 nights in Oct 2022

8/10 Good

Juan Javier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice
Stayed 7 nights in Oct 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place in a great location, and great rates!
Stayed 1 night in Sep 2022

8/10 Good

Gabriela

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I really like this hotel specially the pool but it’s always dirty. They don’t clean the pool at all.
Stayed 1 night in Aug 2022

10/10 Excellent

Elsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and eager to please and genuinely glad to serve
Stayed 1 night in Aug 2022
Response from HOLIDAY INN TUXTLA on 5 Oct 2022
Gracias por su preferencia :)

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 1 night in Jul 2022

10/10 Excellent

Josue

Stayed 2 nights in May 2021

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Pedro, RIVERSIDE

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really amazing, the people, the room, the taxi personnel, the food, everything.. room service was faster than expected and the pool was warm and beautiful... would love to visit again 👌
Stayed 1 night in Apr 2022
Response from Hotel on 29 Apr 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 1 night in Apr 2022
Response from Hotel on 5 May 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece.

10/10 Excellent

Rosy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Apr 2022
Response from Hotel on 8 Apr 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Mar 2022
Response from Hotel on 31 Mar 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't get a better hotel at a better price. Centrally located, near shopping and restaurants. Friendly staff and very accommodating.
Stayed 1 night in Mar 2022
Response from Hotel on 31 Mar 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece.

10/10 Excellent

Salvador

Stayed 1 night in Mar 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet and service was excellent! The service for the American breakfast combo not so. Same place, same staff, same hours... no explanation.
Stayed 2 nights in Mar 2022
Response from Hotel on 26 Mar 2022
We appreciate your kind comments and the time it took to let us know your experience during your stay at your Hotel Holiday Inn Tuxtla Gutiérrez. We hope to have your presence again in an attempt to provide the service to the height you deserve.

10/10 Excellent

ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay will return if in the area.
Stayed 5 nights in Mar 2022
Response from Hotel on 26 Mar 2022
We appreciate your kind comments and the time it took to let us know your experience during your stay at your Hotel Holiday Inn Tuxtla Gutiérrez. We hope to have your presence again in an attempt to provide the service to the height you deserve.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, good location. They have a taxi service to get you anywhere you wanna go and its not expensive. Restaurant buffet is really good and the hotel is very family friendly.
Stayed 3 nights in Feb 2022
Response from Hotel on 3 Mar 2022
We appreciate your kind comments and the time it took to let us know your experience during your stay at your Hotel Holiday Inn Tuxtla Gutiérrez.

10/10 Excellent

Alejandro

Stayed 1 night in Feb 2022
Response from HOTEL on 3 Mar 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2022

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant 7 day stay Margarita our daily housekeeper was fantastic. They brought us a mini fridge for our room. Great location
Stayed 7 nights in Feb 2022
Response from hotel on 10 Feb 2022
We appreciate your kind comments and the time it took to let us know your experience during your stay at your Hotel Holiday Inn Tuxtla Gutiérrez. We hope to have your presence again in an attempt to provide the service to the height you deserve.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, the staff, comfortable bed, well appointed rooms, spotless clean. So many excellent restaraunts, shopping mall. The hotel arranged a great tour of Sumidero canyon. We requested a mini fridge for our stay and they had Elias bring one to our room, thank you Elias.
Stayed 2 nights in Jan 2022
Response from hotel on 8 Feb 2022
Agradecemos sus amables comentarios y el tiempo que se tomó para hacernos saber su experiencia durante su estancia en su Hotel Holiday Inn Tuxtla Gutiérrez. Esperamos contar nuevamente con su presencia en un intento más por proporcionarle el servicio a la altura que usted se merece.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente tamaño de habitación, cama súper cómoda y buena variedad de canales en TV, regadera con excelente presión de agua, instalaciones muy limpias.
Stayed 1 night in Nov 2021

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing, friendly and courteous.
Stayed 3 nights in Oct 2021

8/10 Good

JAIME

Liked: Staff & service
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amiable and helpful. Every day we were greeted by the staff with a smile. Room service was quick, and the front desk staff was helpful. But the rooms smelled like mold, specially the nightstand, and bed sheets. The hotel needs upgrading. One more thing the air filters need cleaning they are dirty and full of dust.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jul 2021

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pequeña falla en el servicio
Nos gusta este hotel y ya somos clientes. Esta vez pedimos mas perchas ( ganchos) para colgar la ropa porque íbamos a estar 6 días y no nos proporcionaron. Por eso no podemos ponerle 5 estrellas. El resto estuvo muy bien
Stayed 6 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I normally stay here and I pay for executive room because I like the service when you pay more but this time they put me on regular room with no refrigerator even I pay for executive room they give me regular room Very disappointed, we did feel good service this time. But we like the location Thx
Stayed 2 nights in May 2021

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021