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Reviews of Courtyard Tuscaloosa by Marriott

3 out of 5
Courtyard Tuscaloosa by Marriott
4115 Courtney Dr, Tuscaloosa, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 370 reviews" "
Rating 8 - Good. 101 out of 370 reviews" "
Rating 6 - Okay. 45 out of 370 reviews" "
Rating 4 - Poor. 26 out of 370 reviews" "
Rating 2 - Terrible. 24 out of 370 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Krystal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional
Stayed 1 night in Mar 2024

6/10 Okay

Aniya

Business traveller
Liked: Cleanliness, staff & service, amenities
Property is outdated but overall the location is safe and the rooms were clean.

8/10 Good

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction. No breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent during check-in. Extremely welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Charlene

Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property it's quite and very convenient to alot. Didn't like our coffee pot didn't work . But overall great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jacey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alejandra

Travelled with family
Liked: Staff & service
This property is under renovation
Stayed 2 nights in Dec 2023

2/10 Terrible

Jenniver, McDonough

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TBH Tris property only offers you a bed because absolutely nothing works. The hotel should be closed during renovations. My TV didn’t work at all and the AC didn’t cool or warm the room. The rooms are outdated and if I weren’t exhausted I would have gone to another property. I hated every second.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Travelled with family
Liked: Staff & service
I was a little disappointed because the eating area was not open (due to construction) and I was not notified prior to my visit.
Stayed 2 nights in Nov 2023

2/10 Terrible

jerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get to check in until 8:15 Friday night
Stayed 1 night in Nov 2023

8/10 Good

Suzanne, Plantation

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Check in was smooth and nice. Getting to our room was good. The problem was when we got back to our room later that evening and saw such a tiny pull out we were taken back quite a bit. My son is 6'2 and his new bride is 5'11 and the thought of them fitting on this was awful-awful embarrassing as we wanted to include them in this trip with us. I went to the front desk, and long story short, we asked for a roll away, and were told to wait in our room and it will be brought to us. 30 min later no show. Again went to the front desk and she said oh sorry there weren't any available. I wonder how long we would've have waited for that bed :( We are not a complaining family, but your website said full size pull in the suite with the king bed. This was no full size pull out :(
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bradley

Stayed 2 nights in Oct 2023

8/10 Good

Kimberly

Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Stayed 1 night in Sep 2023

10/10 Excellent

Chris, Lilburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Oct 2023

4/10 Poor

Isela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed there 3 nights, and nobody came to clean the room or to provide clean towels. The pool was filthy and smelly. I understand when a facility is being closed for repairs or for end of season (inside pool by the way), but it doesn't mean that you will expose your guests to nasty and smelly installations. People pay to stay in a hotel to feel welcome and in peace. Under construction should not mean poor service and maintenance, all what it indicates is poor customer management.
Stayed 3 nights in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delayed to check in and the front desk was so awesome on taking care of us because it was a busy weekend for them. All I can say they made our stay great even though it was short I’m glad we chose this hotel.
Stayed 2 nights in Sep 2023

8/10 Good

JOSEPH

Stayed 1 night in Aug 2023

4/10 Poor

Kristen, Boynton Beach

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and great. The property itself is very dated and run down but under construction. Should not accept reservations until renovation is complete
Stayed 5 nights in Aug 2023

4/10 Poor

Phillip

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is being remodeled so the entire lobby area was unavailable. No breakfast, no business center, etc. yet rates were as high as they typically are on move-in weekends.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Karissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good overall
Stayed 1 night in Jul 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Amy

Liked: Staff & service
Staff are very friendly. Hotel needs an upgrade.
Stayed 2 nights in Jul 2023

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Dirty and constrution not mentioned

4/10 Poor

Justice

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Norma, Northport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was great! I was greeted at the front desk with a smile and ready to assist us by Reese. She was very professional. Went to our room on 3rd floor. Was greeted by the friendly cleaning ladies in the hall. Our room was clean and spacious. It was very quiet and beds were comfortable Due to remodeling, the breakfast was limited. Will stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

2/10 Terrible

Craig

Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Sheila

Stayed 1 night in Jun 2023

10/10 Excellent

Darron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe and relaxing
Stayed 5 nights in Jun 2023

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness, staff & service
Nice rooms
Ac in the room didn’t get cold. Pretty hot during the night. Front desk was nice, quick and easy check in
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Sarah

Stayed 1 night in Jun 2023

6/10 Okay

BRANDI

Stayed 1 night in Jun 2023

8/10 Good

Chris

Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Justice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Shane

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good
Front staff were awesome. Just disappointed about lobby under construction and lack of breakfast. Expensive to not have these services.
Stayed 1 night in May 2023

6/10 Okay

VeVe

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was under renovation which we were not told. So most of the normal amenities we enjoy with marriott were not available. We were not allowed any upgrades even though we are platinum elite members
Stayed 1 night in May 2023

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked this hotel because they advertised a restaurant in the lobby. My parents are disabled and i needed them to be able to eat breakfast on the property. While driving to hotel, we found out the restaurant was closed. We checked in and were told there was grab and go breakfast of bagels, muffins and coffee. There were just nutrigrain bars and coffee.
Stayed 4 nights in May 2023

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk managers were very accommodating and personable’
Stayed 2 nights in Apr 2023

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other hotels nearby are better and same price
The hotel appeared to be somewhat recently renovated, but was still dirty. There was a smell that seemed like mildew or water intrusion and the circulation was so bad in the hallway that standup fans were brought in to try to move air - perhaps to dry out the water intrusion. The lobby was completely closed - presumably for renovations, but there was no evidence they were still active. My career history involves managing hotel Renovations and this one was poorly handled at best. The toilet was clogged easily and when my husband called down to ask for help, the staff at the desk was rude and acted annoyed we had asked for help. When I tried to call back down for additional towels, no one would answer at all after several attempts. When we departed, no one was at the front desk. Overall, the hotel may be renovated but the upkeep is severely lacking and there appear to be no efforts to make the stay comfortable for guests, nor are there explanations to guests that the lobby and breakfast areas are closed. I have been a longtime guest of Marriott properties and have worked on them and this is certainly not up to brand standard.
Stayed 1 night in Apr 2023

10/10 Excellent

Cynthia

Stayed 4 nights in Mar 2023

4/10 Poor

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Undeclared fire damage at property loud ac
Apparently there had been a fire in the lobby and the lobby was closed. I wasn’t aware of that situation and for $300 a night after taxes, I expected better than having the smell of a recent fire and chemicals floating through the facility. The TV was practically unusable because of slow internet. Everything smelled terrible and it seemed to get worse. I to wait about a half hour to check in, because the front desk wasn’t manned. Everyone was friendly. No one was working on the damage. What’s the point of having non smoking rooms when the whole property reeks of smoke. The ac was extremely noisy and had no thermostat. Unreliable information about property. I definitely wouldn’t stay again and would not have stayed there this time with the proper information. And they price gouged. Next week is less than half of this weeks rates.
Stayed 2 nights in Mar 2023