Aerial view

Reviews of Ocean Club West

4 out of 5
Ocean Club West
Grace Bay at Leeward, Providenciales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Ocean Club West. The staff and facilities were great and the location on beautiful Grace Bay Beach and close to shops was excellent. The only two inconveniences we encountered were that we booked a one bedroom with a pullout couch and there was no pull out couch. Luckily, we only needed a bed for one and a rollaway was brought immediately by TC who was awesome! I would also say that the internet in the unit was weak unless you were in the one back bedroom. Otherwise, we were happy with the unit. This property is great for a family stay!
Stayed 6 nights in Mar 2024
Response from Pamela on 19 Mar 2024
Thank you for your feedback. It sounds like you had a mostly enjoyable experience at Ocean Club West! It's wonderful to hear that you found our staff and facilities to be great, and that the location on Grace Bay Beach was excellent for you. It's also fantastic that TC was able to promptly assist you with the rollaway bed.While it's unfortunate that there was a discrepancy with the pullout couch in your room, it's fortunate that it didn't cause too much inconvenience for your stay. We hope to see you again in the future.

8/10 Good

taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Landscaping and the lights were beautiful. The beach of coarse was amazing!! Food portions were small for dinner for the price.
Stayed 7 nights in Mar 2024
Response from Pamela on 19 Mar 2024
Thank you for your feedback. We're happy you enjoyed your stay with us. We appreciate the compliments on our landscaping and lights. We hope to see you again in the future.

8/10 Good

Carleen

Liked: Cleanliness, property conditions & facilities
Response from Pamela on 12 Mar 2024
Thank you for your feedback.

10/10 Excellent

Chante, san antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, safe, and relaxing.
Stayed 3 nights in Jan 2024
Response from Pamela on 26 Feb 2024
Thank you for your feedback. We're glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

yan

Travelled with family
Liked: Cleanliness, property conditions & facilities
NO welcome drinks! Around pool area, my mother was questioned by two staffs if she was a guest of resort. Those two staffs tried to kick her out because they wanted give chaise lounge chairs to other four white people. Those chaise lounge chairs were NOT served first come first serve and no time restriction. This is not a way to treat a guest.
Stayed 4 nights in Feb 2024
Response from OCR Management on 4 Mar 2024
I appreciate your feedback. While we typically do not advertise welcome drinks, we sometimes provide a refreshing welcome juice at the reception when available. I apologize for not having any available during your check-in. Our goal is to ensure all our guests feel welcome, and we do not discriminate in any way. If you would like to provide more details about the chaise lounge incident, please feel free to contact us directly. We hope to hear from you soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. Perfect place to relax and enjoy.
Stayed 6 nights in Jan 2024
Response from Pamela on 8 Feb 2024
Thank you for your feedback. Nice to hear you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

ZAFER

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 5 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked on a recommendation. It was everything we expected and more.
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Lusiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pamela on 30 Jan 2024
Thank you for your feedback.

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best part!
Stayed 7 nights in Jan 2024
Response from Pamela on 25 Jan 2024
Thank you for your feedback.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 6 nights in Jan 2024
Response from Pamela on 15 Jan 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

James H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit to the Turks and Caicos and our first stay at ocean Club West. The property was excellent! Wonderful room, perfect beach front, and dinning options all around. The one area that needs definite change its the properties restaurant. The food quality was just ok but the service at the restaurant needs to be addressed. Unlike Ocean Club, (East), there is literally no beach service for food and beverages while on the beach. Other resorts in the area offer this and it is something that needs to be improved upon. Please not that the staff at the restaurant was very friendly and helpful, but it was understaffed. An a bright note, the bell men Emell and TC were amazing, personable, and full of knowledge about the surrounding businesses. Again, we love the resort and its staff.
Stayed 5 nights in Jan 2024
Response from Pamela on 15 Jan 2024
Thank you for your wonderful feedback! It's great to hear this was your third visit at our resort. I am forwarding your feedback about beach service as many guests have been asking as well. We appreciate your kind words on our helpful staff, especially the bell men Emell and TC. We hope to see you again in the future.

8/10 Good

Amberlynne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Pamela on 9 Jan 2024
Thank you for your feedback.

8/10 Good

Amy

Stayed 2 nights in Dec 2023
Response from Pamela on 25 Jan 2024
Thank you for your feedback.

8/10 Good

Blake

Stayed 7 nights in Dec 2023
Response from Pamela on 29 Dec 2023
Thank you for your feedback.

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach furniture was a bit outdated. Staff were phenomenal
Stayed 4 nights in Dec 2023
Response from Pamela on 28 Dec 2023
Thank you for your feedback.

8/10 Good

Prasanna K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a great location with all you need in a walkable distance. Amazing beach service staff!
Stayed 3 nights in Dec 2023
Response from Pamela on 27 Dec 2023
Thank you for your feedback. We're glad to hear you enjoyed your stay and felt Ocean Club West was a great location with everything you need in walkable distance. We appreciate the compliment on our beach service and hope to see you again in the future.

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Pamela on 20 Dec 2023
Thank you for your feedback.

10/10 Excellent

Richard Albert, myrtle beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and beach
Stayed 6 nights in Dec 2023
Response from Pamela on 19 Dec 2023
Thank you for your feedback. We appreciate your compliment on our grounds and hope to see you again in the future.

10/10 Excellent

LaShante

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ocean Club West for our first trip to the Islands. Everything from beginning to end was amazing! The staff was exceptional, going above and beyond to make our trip enjoyable. Special shout out to the bell men who made everything so effortless with all of our luggae. The room was spacious and clean. The area was within walking distance to everything in Gracebay, and the resort has connections with taxi services if you plan to travel outside of the area. We definitely recommend this establishment.
Response from Pamela on 20 Dec 2023
Thank you for your wonderful feedback! So nice to hear this was your first trip to Turks and everything from beginning to end was amazing. We appreciate the compliments on our staff and look forward to seeing you again in the future.

10/10 Excellent

Rachel

Stayed 4 nights in Dec 2023
Response from Pamela on 12 Dec 2023
Thank you for your feedback.

2/10 Terrible

Roman

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pamela on 12 Dec 2023
Thank you for your feedback.

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Pamela on 6 Dec 2023
Thank you for your feedback. That's a great photo! We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was perfect. Beach and pool right at your door step. All employees were very friendly and helpful. Would not hesitate to stay here again.
Stayed 6 nights in Nov 2023
Response from Pamela on 6 Dec 2023
Thank you for your feedback. It sounds like you had a fantastic experience at our resort. We appreciate the compliment on our staff. Friendly and helpful employees can truly enhance a stay, making it more pleasant and memorable. It's great to hear that you had such a positive experience, and we certainly look forward to seeing you again in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from Pamela on 6 Dec 2023
Thank you for your feedback.

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Units were clean, property location to the beach is awesome. Just an all round awesome vacation spot.
Stayed 6 nights in Nov 2023
Response from Pamela on 6 Dec 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and hope to see you again in the future.

8/10 Good

Nannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ocean Club west this November- we had a good stay- staff helpful and so friendly. Our room was simple but clean- loved having a screened in balcony to rest on. Loved how close to the beach it is. Pool is great for when the ocean is a little rough. Lots of lounge chairs and umbrellas on beach and at pool. Love having a beach bar that you can charge to your room. Place is close to local grocery store so we cooked some of our own meals to save money. We live in Canada so prices comparable to home on a lot of things. We took taxis or places provided rides for the outings that we did. Would like if property provided list of restaurants- activities in area- we googled a lot. Over all place is clean- important to me- daily room cleaning if you choose. We loved how close we were to the beach- daily walks were awesome. I felt safe and when we were in our room it was quiet. Desk checks on you your first day and makes sure your departure goes smooth. I would return for another visit and would recommend to others as well.
Stayed 9 nights in Nov 2023
Response from Pamela on 29 Nov 2023
Thank you for your feedback. It's fantastic to hear about your positive experience staying at Ocean Club West! Your detailed review provides valuable insights for potential future guests. We appreciate the compliments on our staff and glad you mentioned plenty of beach chairs and umbrellas. Cooking meals to save money is a great tip, especially with the proximity of the local grocery store. It's wonderful that you felt safe, and our resort was quiet, allowing for a peaceful stay. We look forward to seeing you again in the future.

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - walkable to many restaurants and the beach was amazing! The unit had a washer/dryer and kitchenette which was beneficial. It didn't have an oven which would have been nice, but there are grills on the property. The online site said that it had a happy hour at the restaurant, but unfortunately it didn't. We found a great happy hour nearby, but would have spent more money at Ocean Club if they had one.
Stayed 6 nights in Nov 2023
Response from Pamela on 29 Nov 2023
Thank you for your feedback. Nice to hear you enjoyed the location of West, which is walkable to all shops and restaurants. The convenience of the washer/dryer makes packing a lot easier. Glad you were able to find a happy hour close by. We look forward to seeing you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 7 nights in Nov 2023
Response from Pamela on 29 Nov 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Ryan Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful. Well kept grounds, pool area. Nice gym and tennis courts.
Stayed 7 nights in Nov 2023
Response from Pamela on 20 Nov 2023
Thank you for your feedback and compliments on our resort. We're happy to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and its facilities were excellent and exceeded our expectations. Grocery store near by. The entire island is very expensive but gorgeous.
Stayed 7 nights in Nov 2023
Response from Pamela on 17 Nov 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customers
The location is great, and within walking or biking distance of many shops and restaurants. The beach is beautiful…soft white sands, with an expanse of chairs and umbrellas. The staff is engaging and friendly. The grounds were immaculate. Such a relaxing and comfortable stay! We stayed here for our first to TCI a few years ago, and loved it enough to come back.
Stayed 4 nights in Nov 2023
Response from Pamela on 15 Nov 2023
Thank you for your feedback and beautiful photos. It sounds like you had a wonderful stay! Glad you enjoyed the accessibility to shops, restaurants, and Grace Bay Beach. The fact that you returned for another stay speaks volumes about the quality of your previous experience. It's great to hear that our staff, facilities, and overall ambiance made your stay relaxing and comfortable again. We look forward to seeing you in the future.If you're planning future trips or seeking more information about the Turks and Caicos Islands or similar destinations, feel free to ask for recommendations or any specific details you might need!

10/10 Excellent

T JUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! I loved that this was a smaller property. Very convenient to the beach as well as restaurants. It was very clean and very safe. All of the staff was so nice. We will be back!
Stayed 4 nights in Nov 2023
Response from Pamela on 13 Nov 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and found Ocean Club West to be conveniently located. We appreciate your compliments on our staff, cleanliness and safety and look forward to seeing you again in the future.

10/10 Excellent

Minh Duc

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you’re traveling with significant other or family
Stayed 6 nights in Nov 2023
Response from Pamela on 13 Nov 2023
Thank you for your feedback.

6/10 Okay

Cyrus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If not for service issues, woulda been perfect
(cross-posted review) Gonna give this place an average of 3 stars because the service is a problem but the room and location are outstanding. Details as follows: Pros - The room (2 bedroom partial oceanview deluxe suite) was among the biggest I've ever had for the price. The rooms are like an air B&B so the condition and style of your room is highly variable. I stronly recommend you request our specific room, room 735 cause it was so impeccably maintained, fantastic upscale decor, pleasant floors to walk on even barefoot, and fully stocked plates/pans/silverware etc. The beach has silky soft sand and plenty of umbrellas placed out so it was never an issue Con - The main Con was the service; we stayed Tuesday through Saturday, so that means we should have had 3 days of service (wednesday, thursday and friday). They never came wednesday and I asked them to ensure they come around noon on thursday which they did, and then friday again they never showed up. We had to request towels at least so we could shower on those days they didn't come. If there's no service, it really becomes a question of why stay here instead of any other air B&B? Overall I had a good enough experience but I don't think I'll stay at this resort in the future, and definitely would only consider staying if specifically room 735 was available.
Stayed 4 nights in Nov 2023
Response from OCR Management on 15 Nov 2023
Thank you for taking the time to share your detailed review of your recent stay. We're delighted to hear that you found the room and location enjoyable, particularly appreciating the spaciousness and partial ocean view of the Two Bedroom Suites.We value your honest feedback regarding the service aspect of your stay. The inconsistency in housekeeping is disappointing, and we apologize for any inconvenience caused. Your experience underscores the significance of reliable and timely service in contributing to an overall positive stay. Rest assured, management has been informed of the service gap, and steps are being taken to address it.It's worth noting that all our rooms are individually owned, a common practice in Turks and Caicos resorts, and managed by our management company. We are always open to specific room requests and strive to accommodate them to the best of our ability.Thank you once again for providing such a comprehensive review. While we regret that you may not consider this resort for future stays due to the service concerns, we hope that your positive experience with the room itself might influence your decision to possibly return and give us another opportunity to exceed your expectations.

8/10 Good

Estevan, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Pamela on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice time in Turkish and Caicos and enjoyed our stay at Ocean Club West.
Stayed 7 nights in Oct 2023
Response from Pamela on 9 Nov 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and hope to see you again in the future!

6/10 Okay

Cesar

Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Nov 2023
Response from Pamela on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Pamela on 9 Nov 2023
Thank you for your feedback.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and convenient to all locations for site seeing. Grace bay is beautiful..! We loved our experience from first day to the last. Staff was very friendly and helpful. The beach, what can I say, it’s simply gorgeous for Sun bathing, swimming, and picturesque. You’ll love it.
Stayed 1 night in Nov 2023
Response from Pamela on 8 Nov 2023
It sounds like you had a fantastic experience at Ocean Club West. The beauty of the location, the friendly and helpful staff, and the gorgeous beach all contributed to a memorable stay. We appreciate your compliments and look forward to seeing you in the future.

10/10 Excellent

anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is wonderful. From the moment we checked in by the gentlemen greeting us with a big smile and a friendly "hello" to the girls at the front desk with a cold refreshment waiting for us. It was a great start. Our unit was very spacious. There were 4 of us. We had 2 large bedrooms and 3 bathrooms, large kitchen, living room. Each room was very modern and very well furnished. We also had 2 balconies and both balconies were completely netted in. We had booked partial view of the ocean, but it was more full view of the ocean. The Resturant is also very good, we went once for breakfast and it was delicious. The pool was also very nice, lots of pool chairs with umbrellas. There are BBQ's on site which were cleaned every single morning, they looked brand new every day. The gentleman who handed you the fresh towels every morning were very pleasant, they were also available to answer all our questions. Ask for Captain Joseph. The ocean, well what else can I say, it was spectacular. I swear someone pours blue dye in that ocean, its breath taking. We were lucky to see Jo-Jo the dolphin. Plenty of beach chairs and umbrellas. Lots of water sports and bikes that were also very available. I want to thank everyone at Ocean Club West for making our first trip to Provo a very pleasant one. We will be back!
Stayed 6 nights in Oct 2023
Response from Pamela on 8 Nov 2023
It sounds like you had an absolutely amazing experience at Ocean Club West! We're happy to hear you enjoyed your warm and friendly welcome, spacious and well-furnished unit, stunning ocean views and delicious meals at Solana. How exciting you were able to see Jo-Jo! It's great to hear that you had access to plenty of beach chairs, umbrellas, water sports, and bikes, allowing you to fully enjoy the beautiful surroundings.Thank you for sharing your positive experience, and I'm sure the Ocean Club West staff will be delighted to hear your kind words. It sounds like you're already looking forward to returning. We look forward to seeing you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 3 nights in Nov 2023
Response from Pamela on 8 Nov 2023
Thank you for your feedback.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!
Stayed 7 nights in Oct 2023
Response from Pamela on 1 Nov 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excellent

John J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a vacation
We have been there many times & the staff was friendly & nice
Stayed 5 nights in Oct 2023
Response from Pamela on 1 Nov 2023
Thank you for your feedback. We appreciate your kind words on our staff. We're happy to hear you have been with us many times and look forward to many more!

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Oct 2023
Response from Pamela on 31 Oct 2023
Thank you for your feedback. We're glad to hear you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

Luis

Stayed 3 nights in Oct 2023
Response from Pamela on 13 Nov 2023
Thank you for your feedback.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Pamela on 20 Oct 2023
Thank you for your feedback.

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully maintained and the staff were extremely helpful and friendly. We were there in October, so things were a little slow, but they could have livened things up with music around the pool and beach bar to give it more of a party atmosphere. No one from the bar came over to the pool to see if we wanted drinks and we were basically ignored if we didn’t seek someone out for a drink, even though they weren’t busy- lots of missed opportunities to make some money off of us. The bar out on the beach was cute, but it closed at 6 and therefore patrons couldn’t sit and enjoy their drink while watching a gorgeous sunset. But we did get to watch the bartender completely wash down the entire bar…so that was fun… Prices for food and drink were expensive and there were no specials to be had. They could have sold a lot more if there prices were more reasonable. Many people staying there were buying food and drinks at the nearby grocery store because of the resort’s prices. We enjoyed using the resort’s complimentary bikes, but they were older and could have used a little sprucing up, with baskets on the handlebars to carry bags and such. It would have been nice if the studio suites had two queen beds instead of one king. Not everybody who comes there comes as a couple, so unless we were willing to pay for a two bedroom suite, we had to sleep together, which was not preferable. Overall, though, we had a really nice time and enjoyed ourselves.
Stayed 4 nights in Oct 2023
Response from Pamela on 18 Oct 2023
Thank you for your feedback. It sounds like you had a pleasant stay overall, but there were a few aspects that could have been improved. Your feedback provides valuable insights for the resort management to enhance the guest experience. We hope to see you again in the future.

2/10 Terrible

Chuanhan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Just run down, pretty bad.
Stayed 4 nights in Aug 2023
Response from Pamela on 24 Aug 2023
Thank you for your feedback. I am sorry that we missed the mark and did not meet your expectations. We are marketed as a four-star resort and most reviews are positive.