Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from ct

Great resort for less money

Posted 28-Jul-2014
Great beach ,clear water dont waste money on expensive resort This resort is really good ,several times we cook our meals
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2014
best location- front desk staff - one person very helpful in changing our room to our favorite suite.She was very nice- also the shuttle driver Derrick was outstanding-he had so much knowledge and history of the island to share.This is a great resort for families and for travelers looking for a low key vacation.
3 out of 5
by A verified traveller

Cleanliness and Customer Service.

Posted 02-Jul-2014
Pros: 1. Easy access to the beach. 2. Easy access to shops, restaurants and supermarket. 3.This hotel has potential and I am hopeful they will do better
Cons: 1. The staff needs to be trained to have proper etiquette in dealing with guests/visitors. I do not recall hearing the word "welcome" from anyone.
Location: Supermarkets, shops and places for entertainment are within walking distance.
1.The front desk personnel was on the phone on arrival at check- in and failed to acknowledge the arrival of her visitors/guests.The wait was about 5 minutes. 2.The assigned room was so uncomfortable. The cushions for the sofa and the seating for the chairs by the kitchen area were dirty. I had to use a towel as a cover so I could sit down.Upon entering , the room had the smell of bleach. The bathroom appeared clean.The supervisor did his best , immediately removed the cushions from the room and he apologized. They changed us to another room eventually but the wait and the updates took up most of the day, so I missed going to the beach. It seems the entire afternoon was wasted trying to get settled. 3. They charged for a phone call I did not make.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice front beach hotel

Posted 29-Jun-2014
Fantastic beach Great place for vacation! Nice restaurants around
4 out of 5
Recommended
for Couples
by A verified traveller

Beach was gorgeous.

Posted 26-Jun-2014
Pros: kitchen and great porch
staff was ok, didn't offer you anything you had to ask for everything and they offered. Cortez at the front desk super helpful and friendly!! For what you pay this is a great place. The island over all was over rated and way to expensive!
5 out of 5
Recommended
for Everyone
by Randal

Nice staff, clean room, informative staff

Posted 01-Jun-2014
Pros: location
Cons: bicycle update
Location: groceries
beautiful first experience will be back - loved the beach, location, grocery store, rental car availability.... staff informative, clean environment. Provo ponies within distance,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2014
Awesome trip and great place to stay. So many places within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing location

Posted 16-May-2014
I had the partial ocean view suite. The room was very quiet and clean. The location is probably one of the best on grace bay and it is walking distance to shops and the supermarket. The seaside grill had amazing food as well. I would recommend this resort to anyone wanting to stay on grace bay.
3 out of 5
Recommended
for Everyone
by Dee from Richland, WA

great location

Posted 10-May-2014
Pros: Large unit, comfortable beds.
Cons: Staff should communicate with quests. Requested shuttle to sister resort to dine at their restaurant. Arrived to find the restaurant closed.
Location: Other than the beach and a few restaurants you must take a taxi which is very expensive.
Located within walking distance to grocery store and several restaurants. Unit was set back from ocean. View was mostly of the pool and lawn areas. There was a problem with the refrigerator, reported to office staff. Problem not fixed, don't know if they even came to look at unit.
5 out of 5
Recommended
for Everyone
by Donna from Saint Louis, MO

Perfect Beach Vacation

Posted 05-May-2014
Pros: Everything from location, rooms, food, service!
Cons: Mattress
Location: Conveniently located to eateries, grocery, shopping, tour facilities.
Just returned from 8 days in Provo at the Ocean Club West. After researching hotel in Provo, our Expedia consultant, after evaluating our wants, suggested the OCW. What a perfect choice! It's a smaller facility with approx. 90 units. I believe one of the staff told us that only 45 are used as rentals by their owners. We had a studio suite with garden view. We were hesitant about that but it was absolutely lovely. Nice little kitchen with stove top, microwave, fridge, fully stocked with dishes, pots pans, etc. Nice size living area with king size bed, love seat, dresser, plenty of closet space and washer/dryer. All the units have large screened in porches/balcony with loungers and tables and chairs. Nice pool with cabana grill which served fantastic food. The beach is a short walk from any of the units and have plenty of umbrellas and chairs. The OCW was conveniently located and within walking of bakery, eateries, grocery. They offer guests the use of bicycles for excursions. The staff were friendly and helpful with suggestions and directions. We rented a car and was able to check out the other facilities we were researching and was absolutely thrilled we chose the OCW. Also, the main Ocean Club is down the street and the OCW has shuttle service to that facility and you can also use all their facilities. My only complaint/annoyance re comfort was the mattress. But it surely wasn't enough to overshadow an otherwise fantastic vacation. Thanks Expedia!