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Reviews of Best Western Crystal Palace Hotel

4 out of 5
Best Western Crystal Palace Hotel
Via Nizza, 11, Turin, TO

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 622 reviews" "
Rating 8 - Good. 270 out of 622 reviews" "
Rating 6 - Okay. 70 out of 622 reviews" "
Rating 4 - Poor. 7 out of 622 reviews" "
Rating 2 - Terrible. 7 out of 622 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.
Stayed 3 nights in Jan 2024

4/10 Poor

ALEJANDRO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.
Stayed 3 nights in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Claudia G

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel situated at the train station
If you're way in and out of Torino is by train, then you can't possibly be situated any closer to the station, which is very convenient. The train station is well situated in town, just at the southern tip of most of the interesting neighborhoods to visit, so you're not compromising location too much by being so close to the station. Hotel is nice, good rooms, good air conditioning. At night, the area just immediately around the hotel isn't the nicest, but it's fine and it takes just a minute to get away from there.
Stayed 1 night in Aug 2023

10/10 Excellent

jordan

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Murray

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Jul 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Breakfast was great. Friendly staff. Walking distance to great shopping and sights
Stayed 1 night in May 2023

10/10 Excellent

BEATRIZ, Dana Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

KERIM, WALNUT CREEK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for being close to the railway station and walkable to central downtown Turin.

10/10 Excellent

Lynsey Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, breakfasts, room, staff - everything. It was great!!!
Stayed 4 nights in Oct 2022

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The service from the front test was exceptional. They helped us make dinner reservations at a great restaurant right around the corner. The hotel is super clean and had a great breakfast. The room was very quiet yet we were walking distance to the train station just across the street.
Stayed 1 night in Sep 2022

6/10 Okay

Lee J

Travelled with family
Stayed 1 night in Sep 2022

10/10 Excellent

giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right beside the main train station and a taxi stand, very friendly staff.
Stayed 2 nights in Apr 2022

8/10 Good

HICHAM, long island city

Stayed 1 night in Mar 2022

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located for the City Centre. Clean. Friendly and very helpful staff.
Stayed 6 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is fine, nice large family rooms, great staff, convenient location BUT the area by the train station is dangerous and really disgusting. The mentally unstable, addicted, prostitutes, rough crowd loiter in the covered arcade outside this hotel and one has to “walk a gauntlet” to get to the front door. It is really unpleasant, and dangerous enough that one should no go out late at night from the hotel. Best Western should hire private security or pressure the city to clean up the street.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the kitchenette in our room, it was an unexpected bonus and meant that we could have chilled wine in the evenings! Also liked the mezzanine level as it gave us space from the children on the floor below - some hotels have the children’s beds really close by so there’s no peace!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient location and large rooms. Clean and silent
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk. After booking, I called the next day and said I have a guest will now be joining me for my stay and require two beds. I was told there would be no extra cost for the change. Fast forward to check out, they (Fabio) charged me an extra €30 per day for my guest. I asked him to provide me the policy that states it’s an extra €30 per person, even though I was originally told there was no extra cost, and he said there’s no policy but the law. I asked to show me this law and he couldn’t. I had no choice to pay as I’m a tourist and had to make my flight home. Fraud.
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Jeff, Melbourne, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel convenient for Torino Porta Nuova railway station and metro; easy walking to centre of Torino. Hotel staff friendly and helpful.
Stayed 4 nights in Oct 2019

10/10 Excellent

Muriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Spc, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights on biz trip. Fantastic location, cuz it’s very close to the station. balcony is spacious as a bit bigger than the yoga mat. It’s very rare to have that enough spacious balcony in hotels in Turin, I think. Nice breakfast, friendly staffs. shower booth is small but clean. Relatively high ceiling was so helpful to feel comfortable.
Stayed 6 nights in Sep 2019

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Turin
Don’t be put off by the general area in which the hotel is situated because the hotel itself is very nice, modern and clean. The room and bathroom were excellent. It’s easy to walk into the central area of Turin. Breakfast OK but the coffee from the machine was terrible.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Across street from train station. Clean and quiet rooms.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Sep 2019

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a 2 minute walk to the train station. Only stayed one night but seemed like a great, quiet hotel in a very convenient place.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Diptanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was great except the WiFi was on and off few times
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within easy reach of the piazzas and also a short walk from the railway station and airport bus
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Gary, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location.
Great hotel next to the train station. Lots of good things from air conditioning, breakfast buffet, and location within easy walking distance. People and service were very helpful.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great there. It’s just I had trouble with their Wi-Fi. I needed to connect with a important server and could not. I went to a couple of different hotels and even a fast food place and was able to connect to that server. They did not know why. Very frustrating.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room and bathroom were clean and bright. Staff were polite and approachable. Across the street from the train station and short walk to the city centre. However the wifi was pretty awful - wouldn’t connect most of the time and you had to re-enter the login information every time you turned your device back on. The AC seems to be turned off during the day in the room (I checked in at noon and I had to manually turn on the fan every few minutes through the thermostat). When I came back in the evening, it was cooler but still quite warm. Couldn’t buy chocolate until the day I left for fear it would melt in my room.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, really big bathroom with jacuzzi tub. All was good. Only reservation, for some at least, is the fact that although location is super convenient being across the Porta Nuova rail station it also means some dodgy characters are there, especially in the evening.
Stayed 3 nights in May 2019

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was comfortable except for WiFi. The WiFi in this hotel is not stable and perhaps very weak for uploading files. At the hotel, I could not enter my office's website to report my work. But as far as writing/reading emails, it should be fine. Easy to come from Torino airport with a bus. Good for business trips.
Stayed 6 nights in May 2019

10/10 Excellent

Musttache, Tiburon, CA.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was incredibly convenient, though the neighborhood was a tad gritty.
Stayed 2 nights in May 2019