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Reviews of Tunis Grand Hotel

5 out of 5
Tunis Grand Hotel
Av. Du Monastir, El Menzah VII, Ariana

Reviews

7.6

Good

Rating 10 - Excellent. 69 out of 194 reviews" "
Rating 8 - Good. 62 out of 194 reviews" "
Rating 6 - Okay. 25 out of 194 reviews" "
Rating 4 - Poor. 23 out of 194 reviews" "
Rating 2 - Terrible. 15 out of 194 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Yassine

Stayed 1 night in Nov 2023

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great ambience, even better customer service
Stayed 1 night in Dec 2023

2/10 Terrible

Yassine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

NADEEM, GILLINGHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well maintained and staff is very kind-helpful and welcoming.
Stayed 6 nights in Oct 2023

10/10 Excellent

Gerry

Stayed 1 night in Oct 2023

2/10 Terrible

Mohammed

Stayed 2 nights in Sep 2023

10/10 Excellent

Maher

Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
guests not allowed to bring food or water in.
Excellent air con and nice large rooms. It's nice that there is a fridge & kettle. Front desk staff not that welcoming and threatened to call security on my daughter who had brought some bottled water into the hotel 30 miniutes before we checked out. We were also charged for the water in the fridge in the room -- there is no complimentary water.
Stayed 2 nights in Aug 2023

6/10 Okay

ahmed

Stayed 1 night in Jun 2023

10/10 Excellent

Abdelwahab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2023

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for our needs
Stayed 1 night in Nov 2022

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suited our purposes
Stayed 1 night in Nov 2022

8/10 Good

Munir

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facility, but abandoned management
Nice location plus ckean and spacious room and bathroom. Price was at the high side for what we received. Staff were helpful, trying their best to catch up with our needs. The hotel is missing proper and active management, and it's very obvious from poor services across the board. Was difficult to get the safebox working, I had to ask for basics such as second bathrobe, water bottle and replacement coffee cups. Recommended to stay if your expectations are basic.
Stayed 2 nights in Mar 2022

2/10 Terrible

Hazem

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2022

10/10 Excellent

Abulgasim

Stayed 1 night in Nov 2021

4/10 Poor

Karim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lobby in the reception area was not airconditioned. Poor guy was sweating. It was almost 40 degrees Celsius. The hallways are not airconditioned. Bathtub plexiglass door was leaking water. Minifridge was not working... The staff were very friendly though :)
Stayed 14 nights in Sep 2021
Response from Sofiene AYADI -Sales Manager on 6 Oct 2021
Dear Guest, Sincere thanks for taking the time to post your comments about your last stay at the Tunis Grand Hotel. We are highly delighted to read all the positive comments you mention, especially the friendliness of our staff. Please be assured that all your remarks are taken into consideration about Minifridge and Bathtub plexiglass door. concerning the non-functional air conditioning in the lobby bar, this is due to the sanitary restriction to fight against the spread of covid 19. We look forward to welcoming you again at our property.

8/10 Good

jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. It was a shame that nothing was open in Tunis because of covid restrictions, but the hotel was a fine base for what I needed to do in the city
Stayed 1 night in Jan 2021
Response from Sofiene AYADI Sales Manager on 21 Jan 2021
Dear Guest, We are highly delighted to read all the positive comments you mention, especially the quality of our guest rooms, the location of our hotel .Please be assured that we will share your points with the respective team members. Best regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is not in good condition. At night the music is loud, can not sleep well. Air conditioning worked not well.
Stayed 7 nights in Sep 2020
Response from Sofiene AYADI /Sales Manager on 6 Oct 2020
Dear Guest, We would like to thank you for having taken the time to post your comment. Please be assured that all necessary precautions have been taken to avoid such inconvenience in the future especially about music noise . Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s room was very spacious, clean and everything works just fine. The swimming pool was excellent and very clean, the breakfast was very good, the room service excellent and the prices very reasonable. The best was the stuff, specially at the front desk. Nothing to complain.
Stayed 3 nights in Oct 2019
Response from Sofiene AYADI on 31 Oct 2019
Dear Guest, Sincere thanks for taking the time to post your comments about your last stay at the Tunis Grand Hotel. We are highly delighted to read all the positive comments you mention, especially the quality of our guest rooms, our swimming pool and the friendliness of our staff, please be assured that we will share your points with the respective team members. We look forward to welcoming you again at our property. Kind regards,

10/10 Excellent

Luis, Gran Hotel, Tunis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a wonderful staff that aim to p,ease. The hotel has a fantastic breakfast and a very Inexpensive and excellent room service. The hotel is very clean and you get very good help from the front desk.
Stayed 1 night in Oct 2019
Response from Sofiene AYADI on 25 Oct 2019
Dear Guest, We are highly delighted to read all the positive comments you mention, especially the quality of our guest rooms, the location of our hotel and the friendliness of our staff, please be assured that we will share your points with the respective team members. Best regards, Sofiene AYADI Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how helpful the people were here ! I forgot that lady at the front desk’s name was but it started with a W i think but she was amazing even when i lost my charger she called a driver to get me one ! i would stay here again and recommend it ! please give her my regards !
Stayed 9 nights in Oct 2019
Response from Sofiene AYADI on 22 Oct 2019
Dear Guest, We are highly delighted to read all the positive comments you mention, especially the friendliness of our staff, please be assured that we will share your points with the respective team members. Kind regards,

6/10 Okay

Youssouf

Travelled with partner
Disliked: Property conditions & facilities
First night I was in room 417 and the night club was above us .loud music we couldnt sleep until 02:00am . We called receiption but nothing was done about it. The next day we rmoved to room 201. My last nightby midi night while sleeping the bed broke and my wife git shocked.we called receiption but they ciuldnt repaired it. We slept on the floor.
Stayed 4 nights in Sep 2019
Response from Sofiene AYADI on 23 Sept 2019
Dear Guest, Please accept our sincere apologies for the noise and be assured that all necessary precautions have been taken to avoid such inconvenience in the future. Best regards,

2/10 Terrible

Sat, Cyprus

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Frustrating hotel. Cleanliness. No towels. No service. No lifts. You have to use stair case 3 or 4 floors. Very disappointed
Stayed 1 night in Sep 2019
Response from Sofiene AYADI on 13 Sept 2019
Dear Guest, Please accept our sincere apologies about the Lift, could you give us more details about the room number and period of stay. hoping that you will not hesitate to book your next stay at the Tunis Grand Hotel for your next visit in Tunis.

2/10 Terrible

Radhwen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst of the worst !!!
It was the worst experience I have ever had in Tunisia by staying in this hotel. The service is very poor and the rooms are not well equipped ex. The hair dryer was not working and even I complained about it to the receptionist but nothing has been changed. The receptionist lady was not friendly at all, and she tried to charge me water & drinks from the mini-bar that I have never used during my stay. I wanted so much to cancel my journey their after 1 day stay but unfortunately it was too late as I have paid at my arrival. This hotel doesn't deserve even 3* It's very old and there's no spa or inside pool !! Overall Facilities are very poor and I would never recommend anyone to stay there.
Stayed 4 nights in Aug 2019
Response from Sofiene AYADI on 3 Sept 2019
Dear Guest, We are sorry to hear that our services did not fully meet your expectations and rest assured that we attach great importance to any comments and consider seriously to remedy any failure. Best regards,

4/10 Poor

Barbara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointment at The Tunis Grand Hotel
When bathing, either very cold water then, bam, scalding hot water. Twice before bathing, brown water came out of both hot and cold water sides. To eat in their restaurant, they charge 75 Dinars which equals about $25USD and the food they offered was of Tunisian dishes, who chose not toe eat. The only restaurant food we could eat was Cordon Bleu with Pom Frits (what Germans call French Fries). Only one bar in the hotel was open due to Ramadan. Our electronic room keys failed almost constantly requiring us to go down to the Front Desk to get help entering our room. We paid 855Euros which equaled $960 for four nights, our room was never serviced during our stay. We had to request towels and toilet paper be delivered to our room daily and leave the trash outside our rooms. We were told the rooms are only serviced once weekly. We lost power in our room for over an hour during one day and were initially told it would come back on in ten to fifteen minutes. I finally went down to the front desk and requested a room change to a room with power or a refund for our stay. When I returned to my room, the power was restored within 3-5 minutes. The front desk called our room and told us that the power had been restored.The neighborhood surrounding the Tunis Grand Hotel is very dangerous we were told with lots of robberies and assaults on foreigners, meaning us. In all fairness the staff at the front desk tried to be helpful. WiFi problems. The hotel has problems.
Stayed 4 nights in May 2019
Response from Sofiene AYADI on 20 May 2019
Dear Customer , We are sorry to hear that you have been disappointed with your stay and we sincerely regret the inconvenience you experienced during your visit. We assure you that steps are taken to prevent such a situation from happening again in relation to the cleaning of the room. Regarding, the meal you would have to take a la carte or buffet. 02 bars are open during the month of Ramadan Lobby and The First. We will assure you that the power cut and out of our means. Best Regards ,

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Sofiene AYADI on 3 May 2019
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hotel.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. We enjoyed our stay and hope to visit again.
Stayed 2 nights in Mar 2019
Response from Sofiene AYADI on 29 Apr 2019
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hotel

4/10 Poor

radwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service
Stayed 1 night in Mar 2019
Response from Sofiene AYADI on 11 Mar 2019
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019
Response from Sofiene AYADI on 29 Apr 2019
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Sofiene AYADI on 29 Apr 2019
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Star Hotel - Dont stay there
The hotel is very old, there is lots of noises from the other rooms, the beds are really uncomfortable. The phone doesn’t work for room service. The shower wasn’t working, the hotel overall was one of the worst hotels I’ve ever stayed at. I don’t know how it got more than 2 stars
Stayed 1 night in Oct 2018
Response from Sofiene AYADI on 18 Oct 2018
Dear Guest, We are sorry to hear that you have been disappointed with your stay and we sincerely regret the inconvenience you experienced during your visit. We assure you that steps are taken to prevent such a situation from happening again. We hope you will not hesitate to choose the Tunis Grand Hotel during your next visit and give us the opportunity to show us better hosts. Sincerly yours, Sofiene AYADI DMC

4/10 Poor

K, Toronto , Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Use to be a regular customer to this hotel For last couple of yeras reuqested aquite room but had a load music untill late night . Left that night and came back after 3 days for a short stay between flights had a terribe communication With staff at reception ( same person ) changed rate upon arrival their excuse ( each day we have a different rate ) . It was not the story at all before i left the hotel . O wont come back again to this hotel .
Stayed 1 night in Jul 2018
Response from Sofiene AYADI on 9 Aug 2018
Dear Guest, We have also taken note of your remarks and we sincerely regret the shortcomings relating to the quality of our services. Looking forward to welcoming you back to Tunis Grand Hotel, please accept our best regards.

2/10 Terrible

Helen, Florida

Disliked: Staff & service
Stuff always wants money Bad service Breakfast every day is same Sweet is old Expincive shutl
Stayed 2 nights in Jul 2018
Response from Sofiene AYADI on 31 Jul 2018
Dear Guest, We are sorry to hear that our services did not fully meet your expectations and be assured that we attach great importance to any comments and consider seriously to remedy any failure.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2018
Response from Asma JEBRI on 11 Dec 2018
Bonjour, Nous vous remercions d'avoir choisi Tunis Grand Hotel et partgé votre avis Dans le plaisr de vous voir prochainement parmi nous veuillez accepter nos sincères salutations. Cordialement

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the front desk to the Marketing Manager- All wash first rate.
Stayed 2 nights in Jun 2018
Response from Sofiene AYADI on 19 Jun 2018
Thank you for choosing our hotel for your stay and post your comments. We are really happy to hear that you enjoyed your stay, the location, the facilities and the staff of the hotel.

8/10 Good

aiser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
Nice comfortable staying. Delicious food. Clean rooms.
Stayed 1 night in Jun 2018
Response from Sofiene AYADI on 13 Jun 2018
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre dernier séjour au Tunis Grand Hôtel. Sofiene AYADI DMC

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit in Tunis
I was in transit for 2 days the hotel is in a odd place But it was not recommand at that time to stay in town Because of the manifestation
Response from Asma JABRI on 21 Feb 2018
Dear Guest, we sincerely would like to thank you for taking the time to post your comments. and we look forward to having the pleasure to welcome you again at the Tunis Grand Hotel.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor location for tourists. Hotel reception staff were not overly friendly or helpful. Other reviews on this point were accurate but I didn't believe that reception wouldn't be helpful. Worst part for us was the smoking. If you do not like smoke then don't stay here.
Stayed 4 nights in Nov 2017
Response from Asma JABRI on 15 Dec 2017
Dear Guest, Firstly we sincerely would like to thank you for taking the time to post your comments. Please be assured that all your remarks are taken into consideration . Again thank you and we look forward to having the pleasure to welcome you again at the Tunis Grand Hotel Sincerely

10/10 Excellent

caroline , Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very typical tunisian hotel and comfortable. Staff were very helpful and the receptionist was exceptional so friendly and helpful. Nothing was too much trouble for her.
Stayed 3 nights in Nov 2017
Response from hajer on 11 Nov 2017
dear caroline Your comment made me a lot of fun, I am very moved by your opinion. I hope to see you again very soon, best greetings

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
its ok
ok
Stayed 1 night in Aug 2017
Response from IMEN TEBER on 31 Oct 2017
Hello, Tank you for your comment. Have a nice day

8/10 Good

Susanne, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Nice!
I have stayed in many 4 or 5 str hotels in Tunis. This one was surprisingly nice. Welcome beverage and snack at reception. Clean, nice room with outdoor pool and restaurant. Nice balcony.
Stayed 2 nights in Aug 2017
Response from Asma JABRI on 22 Aug 2017
Dear Guest, Sincere thanks for taking the time to post your comments about your last stay at the Tunis Grand Hotel. We are highly delighted to read all the positive comments you mention, please be assured that we will share your points with the respective team members. Please be assured that all your remarks are taken into consideration We look forward to welcoming you again at our property. Kind regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a stop over with the kids, we would stay again if we visit Tunis.
Stayed 1 night in Aug 2017
Response from Sales manager on 17 Aug 2017
Dear Guest, Firstly we sincerely would like to thank you for taking the time to post your comments. We are pleased to hear that you enjoyed our hotel Again thank you and we look forward to having the pleasure to welcome you again at the Tunis Grand Hotel Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel ner the city, it is good! But need moor caffe and restorant

4/10 Poor

David, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A tired hotel in need of a lot of TLC
The air conditioning in the rooms appears to be very dated. The control is a standard thermostat dial with the controls Speed 1/2/3, On/Off, and Heat/Cool. In my first room (406) the temperature would not go below 28ºC and the speed would only run at level 2 (Levels 1 and 3 would turn the fan off completely). After two days of complaining, they finally admitted that they could not fix it and moved me to another room (506). The A/C controls worked correctly here but again, I could not get the temperature to drop below 28ºC. I gave up at this point as I was checking out the next evening and just kept having cool showers to treat the mild heatstroke I suffered during my stay. The hotel needs to pay attention to its maintenance otherwise it is going to be losing a lot of potential customers as more and more people post unfavourable reviews online.

10/10 Excellent

Marianne, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Tunis
Had a lovely stay at the end of my holiday in Tunisia. Everything was perfect. Especially the hotel staff which was very helpful and friendly. The only thing that brought it down was the quality of the food - both the breakfast and the room service, but especially the food from the room service was bad. I ordered three separate meals and they were all very disappointing.

8/10 Good

suzanne, St Helens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel, lovely large room with comfy bed and huge bathroom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly, room is nice and clean. Good location