When bathing, either very cold water then, bam, scalding hot water. Twice before bathing, brown water came out of both hot and cold water sides. To eat in their restaurant, they charge 75 Dinars which equals about $25USD and the food they offered was of Tunisian dishes, who chose not toe eat. The only restaurant food we could eat was Cordon Bleu with Pom Frits (what Germans call French Fries). Only one bar in the hotel was open due to Ramadan. Our electronic room keys failed almost constantly requiring us to go down to the Front Desk to get help entering our room. We paid 855Euros which equaled $960 for four nights, our room was never serviced during our stay. We had to request towels and toilet paper be delivered to our room daily and leave the trash outside our rooms. We were told the rooms are only serviced once weekly. We lost power in our room for over an hour during one day and were initially told it would come back on in ten to fifteen minutes. I finally went down to the front desk and requested a room change to a room with power or a refund for our stay. When I returned to my room, the power was restored within 3-5 minutes. The front desk called our room and told us that the power had been restored.The neighborhood surrounding the Tunis Grand Hotel is very dangerous we were told with lots of robberies and assaults on foreigners, meaning us. In all fairness the staff at the front desk tried to be helpful. WiFi problems. The hotel has problems.