2 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Sheraton Tunis Hotel

5 out of 5
Sheraton Tunis Hotel
Avenue de La Ligue Arabe, Cedex Box 345, Tunis

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 232 reviews" "
Rating 8 - Good. 82 out of 232 reviews" "
Rating 6 - Okay. 48 out of 232 reviews" "
Rating 4 - Poor. 23 out of 232 reviews" "
Rating 2 - Terrible. 8 out of 232 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Stayed 3 nights in Dec 2023
Response from Sheraton Tunis Hotel on 26 Dec 2023
Dear Mr. Ahmed, Thank you for the wonderful rating. We are delighted to know that you enjoyed the hotel to its fullest. We sincerely look forward to welcoming you back soon. Sincerely, Mustafa Itani General Manager

10/10 Excellent

Haithem, Okemos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Tunis Hotel on 26 Dec 2023
Dear Mr. Haithem, Thank you for the wonderful rating. We are delighted to know that you enjoyed the hotel to its fullest. We sincerely look forward to welcoming you back soon. Sincerely, Mustafa Itani General Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
A really good hotel in the best position, on a hill overlooking Tunis. Good food and lovely service. The pool and gym were excellent. Will be back.
Stayed 3 nights in May 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
The people
Stayed 2 nights in Feb 2023

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Bader

Stayed 1 night in Dec 2022

10/10 Excellent

Khaled

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very warm and welcoming, food was diverse and good, friendly space and staff for kids .
Stayed 4 nights in Nov 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Sheraton Tunis on 17 May 2022
Cher client, Nous vous remercions pour votre retour suite à votre expérience au Sheraton Tunis Hôtel. Nous sommes ravis de voir que nos prestations dans l’ensemble ont été au niveau de vos attentes. Et au plaisir de vous revoir de nouveau à Tunis et au sein de notre hôtel. Cordialement, Mustafa Itani, General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022
Response from Sheraton Tunis on 17 May 2022
Dear Guest, Thank you for sharing your valuable feedback and for choosing our hotel. Looking forward to welcome you back again in the near future and further elevate your stay. Sincerely, Mustafa Itani, General Manager

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Sheraton Tunis on 17 May 2022
Cher Omar, Nous vous remercions pour votre retour suite à votre expérience au Sheraton Tunis Hôtel. Nous sommes ravis de voir que nos prestations dans l’ensemble ont été au niveau de vos attentes. Et au plaisir de vous revoir de nouveau à Tunis et au sein de notre hôtel. Cordialement, Mustafa Itani, General Manager

10/10 Excellent

Shueb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sheraton Tunis on 17 May 2022
Cher Shueb, Nous vous remercions pour votre retour suite à votre expérience au Sheraton Tunis Hôtel. Nous sommes ravis de voir que nos prestations dans l’ensemble ont été au niveau de vos attentes. Et au plaisir de vous revoir de nouveau à Tunis et au sein de notre hôtel. Cordialement, Mustafa Itani, General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunis
It is an amazing property. Very well kept.
Stayed 3 nights in Mar 2020
Response from Christian Tomandl, General Manager on 17 Jun 2020
Dear Mr. James, Thank you for taking the time to share with us your feedback. We are happy that you enjoyed your stay and we did meet your expectations. We hope to welcome you back whenever your travels bring you back to Tunis. Sincerely, Christian Tomandl General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stopover
The hotel was clean and modern. Good location near the airport. It felt safe and even though we were only there for a short time, we would stay again if we were ever in Tunis on business again.
Stayed 1 night in Feb 2020
Response from Christian Tomandl,General Manager on 4 Mar 2020
Dear guest, We would like to thank you for taking the time to share your positive feedback regarding you stay and for the excellent rating you attributed to our hotel. We are glad to know that you had an amazing time at the hotel. We will definitely share your comments with our team as this proves to be highly motivational and allows us to continuously exceed the expectations of our guests. We are looking forward to having you again in the near future. Sincerely, Christian Tomandl General Manager

4/10 Poor

SHERRY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. Check in was easy and very friendly. We got to our room. They brought our extra bed within 10 min. Dinner was okay. Good place to stay close to airport when you need to be there early.
Stayed 1 night in Feb 2020
Response from Christian Tomandl,General Manager on 2 Mar 2020
Dear Sherry, Greetings from the Sheraton Tunis Hotel. We are grateful for a such detailed review that sketches the courteousness of our associates and we are happy to know that you liked your overall experience. Looking forward to welcome you back as soon as your travels bring you back to Tunis. Christian Tomandl General Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Christian Tomandl,General Manager on 24 Feb 2020
Dear Mr. Adam, We would like to thank you for choosing the Sheraton Tunis and sharing the excellent rating you attributed to our hotel. We look forward to welcoming you back in the future, Sincerely, Christian Tomandl General Manager

10/10 Excellent

Mario s

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Christian Tomandl,General Manager on 27 Jan 2020
Dear Mr. Mario, Thank you for staying with us and sharing the excellent rating you attributed to our hotel. We look forward to welcoming you very soon, Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2nd time there
The hotel is quiet. Rooms are spacious. Internet speed is good. The room amenities are good. The hotel lobby bar is well serviced. My only comments about this hotel are the location (not close to any tourist attractions walking) and the shower water pressure isn't strong enough.
Stayed 2 nights in Jan 2020
Response from CT on 16 Jan 2020
Dear Guest, First of all I would like to thank you for taking the time to share your positive experience at Sheraton Tunis Hotel.. We look forward to welcoming you back in the near future. Sincerely yours, Christian Tomandl, General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 4 nights in Nov 2019
Response from Christian Tomandl,General Manager on 2 Dec 2019
Dear guest, Thank you for you rating, Hope you enjoyed your stay at Sheraton Tunis. We look forward to welcoming you back in the near future. Sincerely, Christian Tomandl, General Manager

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2019
Response from Christian Tomandl, General Manager on 31 Oct 2019
Dear guest, We would like to thank you for the four-star rating and for choosing our hotel. We hope that your experience exceeded you expectations. We hope welcoming you again in the future and provide you with the best experience. Sincerely,

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHECK IN WAS EXCELLENT. STAFF ARE VERY NICE. ONE THING I FOUND A LITTLE DISSAPOINTIN IS THE POOL AREA. NOT ENOUGH DECK CHAIRS FOR YOUR IN HOUSE GUESTS. SLOW SERVICES.
Stayed 1 night in Sep 2019
Response from Christian Tomandl, on 25 Sept 2019
Dear Mrs. Maria, Thank you very much for your review on Expedia. We are really pleased to read your positive comments on the professionalism of our staff. However, we feel sorry to learn that you did not appreciate the service delivered and the pool area. Please rest assured that we will forward your comments to the concerned department for improvement. Thank you once again and we look forward to welcoming you back. Sincerely, Christian Tomandl, General Manager,

10/10 Excellent

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunis from the top!
Sheraton Tunis is a pefect place for business. Always good and better since being under Marriott flag. Pool area .....needs some improvements.
Stayed 2 nights in Sep 2019
Response from Christian Tomandl, on 25 Sept 2019
Dear Mr. Jean, Thank you for taking your time to share your comment regarding your stay at Sheraton Tunis. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning your feedback on the pool area, we will forward your comments to the concerned department for action and improvement. We look forward to welcoming you back in the near future. Sincerely, Christian Tomandl, General Manager

8/10 Good

KG, USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with very helpful staff. Gym is also excellent. Food was not great. A bit stale.
Stayed 1 night in Aug 2019
Response from Christian Tomandl, General Manager on 16 Aug 2019
Dear guest, Thank you for sharing your feedback on Expedia. We appreciate your positive feedback from the property, the professionalism of the staff to the fitness center. Moreover, we have taken good note of your comments regarding the food which we will use to improve our products and service. we are looking forward to having you again as a guest in Sheraton Tunis. Sincerely,

10/10 Excellent

Ali Idris Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in
Stayed 2 nights in Aug 2019
Response from Christian Tomandl, General Manager on 16 Aug 2019
Dear Mr. Ali, Thank you very much for the excellent rate you have attributed to our hotel. We are really pleased to learn that you liked the overall experience on Sheraton Tunis. We look forward to welcoming you back. Sincerely,

4/10 Poor

Verified traveller

Stayed 5 nights in Jun 2019
Response from Christian Tomandl General Manager on 17 Jun 2019
Dear Guest, Thank you for taking the time to share with us your feedback after you stay in our hotel. We are sorry to learn that your experience at our hotel did not meet your expectations. We look forward to welcome you back and be able to regain your trust. Sincerely,

6/10 Okay

RIKKI

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The outside pool was not available as it was empty. After the first night the maid stripped the bed and removed all of the towels. I asked 3 times and eventually this was put right at 1am
Stayed 2 nights in Apr 2019
Response from Christian Tomandl on 29 Apr 2019
Dear Guest, Thank you for you for taking the time to put forth your valuable and constructive feedback. We are really sorry to read about the inconveniences you had to face during your sojourn. Please rest assured, your comments will be transferred to the concerned department so as o be taken into consideration. Looking forward to welcome you back in the near future and give a better experience. Sincerely, General Manager

6/10 Okay

Zhi

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Full service hotel. Poor communication in English.
Stayed 3 nights in Apr 2019
Response from Christian Tomandl on 22 Apr 2019
Dear Guest, Thank you for taking the time to put forth your constructive feedback. Your remark has been shared with the concerned department so as to be taken into consideration. Hope to welcome you back in the near future. Sincerely, Christian Tomandl General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot for short stay in Tunis....
I love Tunisia. And Sheraton is a great location for a short stay!!! It’s close to most attractions and even though you have to take a taxi to most places, it’s good access to it all.....
Stayed 1 night in Apr 2019
Response from dejla on 22 Apr 2019
Dear Guest, Greetings from the Sheraton Tunis Hotel. We are happy to learn that you enjoyed your stay at our hotel and took advantage of our strategic location. Looking forward to welcome you back in the near future whenever your travels bring you back to Tunis. Sincerely, Christian Tomandl General Manager

10/10 Excellent

Alshwiref

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My First stay at Sheraton Tunis
well, this is my first stay at Sheraton- Tunis, its was near the airport, clean and comfort, although i had some notes on the room where i stayed, no proper sanitary equipments are installed in toilets, furthermore there was no signal in the TV screen
Stayed 2 nights in Mar 2019
Response from Dejla on 9 Apr 2019
Dear Mr. Alshwiref, Thank you for sharing with us your valuable and constructive feedback. We are happy to learn that you liked the strategic location as well as the cleanliness and comfort of our hotel. Concerning the negative points revealed during your sojourn, please rest they have been shared with the concerned departments so as to be taken into consideration. Looking forward to welcome you in the near future. Sincerely, Christian Tomandl General Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018
Response from Christian Tomandl on 12 Nov 2018
Dear Guest, Thank you for taking the time to share with us your constructive feedback after you stay in our hotel. We are sorry to learn that your experience at our hotel did not meet your expectations. We look forward to welcome you back and be able to regain your trust. Sincerely,

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Christian Tomandl on 12 Nov 2018
Dear Guest, Greetings from the Sheraton Tunis Hotel and thank you for taking the time to put forth your precious feedback. We are deeply grateful for the 5 stars review that you have attributed to our hotel and services . Your satisfaction is our best source of reward and motivation. Looking forward to welcome you back soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with the services and atmosphere of the hotel.
Stayed 4 nights in Sep 2018
Response from Christian Tomandl on 27 Sept 2018
Dear Guest, Greetings from the Sheraton Tunis Hotel. We are deeply grateful and we would like to thank you for your 5 stars review. Your satisfaction is our primary goal and source of reward and motivation. Hope to welcome you back when ever your travels bring you back to Tunis. Sincerely, Christian Tomandl General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good snd clean hotel with big rooms. Nicemstagf and good pool.
Stayed 2 nights in Jul 2018
Response from Christian Tomandl on 15 Aug 2018
Dear Guest, We highly appreciate your 5 stars positive feedback following your stay with us. Your satisfaction is our best reward and source of motivation. Looking forward to welcome you back sooner. Sincerely, Christian Tomandl General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
nice hotel
nice hotel, very friendly staff (except the terrible in-room dinning), very good location
Stayed 1 night in Jun 2018
Response from Dejlben on 29 Jun 2018
Dear Guest, First thing we would like to thank you for choosing the Sheraton Tunis and for taking the time to put forth your valuable and constructive feedback. It is really our pleasure to read that you have enjoyed your overall stay at our hotel . Thank you for sharing with us your remarks. It is only through feedback such as yours that we are able to maintain and when necessary improve upon the services we provide to our valued guests. Thank you for your 4 stars review. Looking forward to welcome you back in the near future. Sincerely, Christian Tomandl General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Nice Stay for couple of days. several problems with their credit card machine but overall service was nice
Response from Christian Tomandl on 25 Apr 2018
Dear Guest, Firstly, we would like to thank you for choosing the Sheraton Tunis Hotel and for taking the time to share with us your constructive feedback. We are happy to know that you have liked almost all aspects of the hotel. Rest assured I will share your comments concerning the negative point revealed during your stay to the relevant department so as to take the necessary measures for possible improvement. Thank you again for your feedback. Hope to welcome you back in the near future. Sincerely, Christian Tomandl General Manager

10/10 Excellent

Hatim, Casablanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great, very good hotel
All great, very good hotel. Special thanks to Latifa from the house keeping! Thank you. Hatim
Stayed 4 nights in Mar 2018
Response from Christian Tomandl on 30 Mar 2018
Dear guest, Thank you so much for taking the time to share your valued feedback following your recent stay at the Sheraton Tunis Hotel. We are pleased to learn that your stay with us was delightful. We would like to thank you for your positive appraisals regarding our associate. I will be sure to pass on your wonderful comments to the team and specially to Latifa. We look forward to welcome you back in a near future. Sincerely Christian Tomandl General Manger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cozy hotel. Central location that is close to old town.
Stayed 6 nights in Jun 2017
Response from houyem on 3 Jul 2017
Dear Guest, Thank you for your comments regarding your stay at the Sheraton Tunis Hotel. It's always a pleasure to receive such a positive feedback. Comments like yours are always considered as a source of motivation to us, this will help us to maintain our brand service and to exceed our guest’s expectations. Waiting for the pleasure to receive you back soon. Sincerely Christian Tomandl General Manger

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

8/10 Good

salah, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel
The hotel is nice , quiet location with Large guest rooms
Response from nourbel1 on 22 Aug 2016
Dear Mr. Salah, Thank you so much for posting this great feedback about your recent stay with us at Sheraton Tunis hotel. We are thrilled to read that you enjoyed the hotel facilities and the location. It would be our pleasure to accommodate you again upon your return to the city. Sincerely, Christian Tomandl General Manager

8/10 Good

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
I like the food they provide. Staff was helpful and friendly .
Response from nourbel1 on 22 Aug 2016
Dear Mr. Mohamed, Thank you for providing us with this amazing review outlining your stay with us. We are pleased to read that you enjoyed your stay experience. It's always good to know that our staff provided friendly and personalized service. Thank you again for your feedback. We do hope to welcome you back in a future visit. Sincerely, Christian Tomandl General Manager

6/10 Okay

Alan, uK

Liked: Cleanliness, room comfort
Security was good!
Second visit but service was below par for a Sheraton, my readig glasses left behind still have not been returned
Response from Dejla on 27 Jun 2016
Dear Mr. Alan, Thank you for sharing your feedback following your most recent stay with us at Sheraton Tunis Hotel . We are truly sorry to hear about the disappointing elements which fell below the high standard we strive to achieve. This is certainly not indicative of our company ! I have notified the relevant department about the issue highlighted, they will definitely get back to you Thank you again for reviewing our property. We do hope to welcome you again upon your next trip to Tunis Sincerely, Christian Tomandl General Manager

6/10 Okay

Asil , İstanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and modern rooms,excellent staff,limited breakfast options,good location,normal price.
Response from dejldhr on 13 Jun 2016
Dear Mr. Asil, Thank you for reviewing our property on Expedia. We are glad to read that you enjoyed our rooms renovation, its cleanliness as well as the hotel location . It’s always good to know that our staff provided excellent and personalized service. Your comment about the breakfast is very appreciated as we value any opportunity to improve. Thank you again for your feedback. We are truly looking forward to welcoming you again upon your next visit to Tunis Sincerely, Christian Tomandl General Manager

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good as usual Just notice that the room is not 100% perfect, for example shower element broken which must be replace. Globaly it is very good address to stay for business
Dear Ms. Laurence, Thank you so much for sharing your feedback following your last stay at Sheraton Tunis. We are very delighted to know that you enjoyed your overall stay experience. On the other hand, we do apologize for the shortfalls in room amenities. Thank you for your constructive feedback; it will certainly help us find ways to enhance our facilities and services and we do hope that we will have the opportunity to welcome you again, hopefully in the nearest future Sincerely, Christian Tomandl General Manager

6/10 Okay

Verified traveller

It was not bad , close to center , staff friendly , But the food in the Resturant wasn't not ok

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It was good but the hotel should improve more the facilities . Some rooms was renewed.

8/10 Good

JALEELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ll was good, breakfast was poor quality... airport transportation was only provided from airport to hotel, but from hotel to airport I had to pay for the taxi!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Would choose again.
Very short trip. wpuld choose again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilet
The toilet flush was not working when we checked in at 11 pm we called the reception twice within 45 min. till they sent a plumber that fixed it and after we used the flush it went bad again so we gave up and lived with it for the night by pouring water . Breakfast is not included it costs over 18 dollars pp Other than that the hotel is clean and comfy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort