Beach nearby

Reviews of Pacific Bay Hotel

2.5 out of 5
Pacific Bay Hotel
1000 San Vitores Road, Tumon, Tamuning

Reviews

5.8
Rating 10 - Excellent. 30 out of 533 reviews" "
Rating 8 - Good. 127 out of 533 reviews" "
Rating 6 - Okay. 210 out of 533 reviews" "
Rating 4 - Poor. 104 out of 533 reviews" "
Rating 2 - Terrible. 62 out of 533 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
It was probably a great property one but has seen better days. The staff was extremely kind and helpful, though.
Stayed 15 nights in Mar 2020

8/10 Good

Lizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An air spray could help
An air spray could help.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Bathroom is dirty, no hot water, wifi's are not working, when we complained about these at the front desk, they say they are fully booked thar's why they're utilities couldn't accomodate everything.
Stayed 3 nights in Feb 2020

4/10 Poor

Sophie’sMom, Houston

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a very old property and its wear shows. The staff was cheery and helpful. Kudos. The common areas were clean and presentable though dated. But my room looked nothing remotely like the photo on Expedia. The tub was so old and worn that it had been painted white over the worn porcelain. The small frig was probably 30 years old, you could barely read the Kelvinator label. There was no WiFi, no coffee pot, only two dim lamps with one bulb each and an on-off switch that I couldn’t turn it was so old. The bathroom was clean but very worn. When I arrived at 2am, there were barely any lights on at the front entry and the lobby, I initially thought the place had closed. There is no gift shop or coffee shop. But all that having been said, I didn’t feel unsafe and I was able to sleep peacefully.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Just another budget hotel
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful, room was old and in disrepair, will not stay there again.
Stayed 1 night in Dec 2019

6/10 Okay

Thomas

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap. Inexpensive place to stay. Convenient location.
Stayed 1 night in Nov 2019

8/10 Good

C, Saipan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for a visitor to Guam, however, hotel needs some upgrade on the outside as it appeared outdated from the outside. The inside (room), however, was pleasing and clean - may need to upgrade the tiles in the bathroom though plus TV and lights. Also need clearer directions as to how to enter the building: which road to take (did not notice any sign), where the entrance was.
Stayed 3 nights in Nov 2019

8/10 Good

Loreto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

2/10 Terrible

Raeona

Stayed 3 nights in Oct 2019

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mark
Good location, friendly staff
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Sep 2019

8/10 Good

Jae in

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019

6/10 Okay

Max

Liked: Staff & service
Disliked: Property conditions & facilities
Old but nice
Simple and quaint. Older h0tel that needs upgrading.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Jun 2019

2/10 Terrible

Mary, Everett,wa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yellow stains on the sheets, bathtub rusted and gross. Nothing updated. Worst view. Smelled weird. And im still awaiting my refund through expedia, because as soon as I took a look at the room, I returned my key and told them that I wanted a refund because the hotel was nasty
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm satisfied. Friendly staff, clean rooms, has hot water.
Stayed 2 nights in Apr 2019
Response from Your friends at Pacific Bay Guam Hotel on 1 May 2019
Dear Traveler, Thank you for your review and for choosing Pacific Bay Guam Hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Be careful staying here
Fire alarm went off every night. The hotel had no A/C for one night and no water on another night. It was the dirtiest hotel I’ve ever been in. Staff was great at the front desk.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Bernadeth, guam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everyone in the establishments are accommodating as from industrial manager able to manage a hotel operations
Stayed 1 night in Dec 2018

4/10 Poor

Rachel, Hong Kong

Travelled with partner
Disliked: Amenities
It’s cheap so nothing really need to be expected. But at least the bed could be more comfortable.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I saw a roach. No water in room. Tons of rust. No internet. No money exchange.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It's old, dirty and unwelcoming! They do not provide any room services and the pictures on the website does not match the actual looks of the rooms and the entire hotel.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very outdated. It really needs a lot of renovations. The bathroom especially. The tiles are old, the shower curtain needs changing due to stains and small tares and the shower heads were so dingy. The room also needs a make over, the TV needed to be upgraded to a flat screen TV. (Our first room had a box TV, we asked to move because the AC was making such horrible loud noises). The room furniture were old, possibly from the ninety's and the blackout curtains were missing hooks causing us to be inventive so the sunlight doesn't come in. It was so bad that our child didn't want to sleep at the hotel. Thank god we have family on the Island for her to stay with. My husband and I toughed it out for 5 days. The worst of it all was the plastic covering on the bed and pillows. I could not understand it. Lastly the WIFI was non existent, the signals were so weak. A positive note, it's somewhat in the middle of Tumon and you are literally walks from the beach. Other than that, the hotel needs some serious upgrades.
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pacific Bay is an old hotel that looks like the supervision doesn’t care about. It is in a great location with several good eating establishments in walking distance but the hotel was not good. The shower was just barely like warm and when maintenance came up to look at it they said it was good enough. The bathtub was stained black with, what I assume is dirt built up, and had a horrible spackling job done like they forgot to put in then rushed to throw it together. WiFi is free in the lobby but you have to pay $5 to get it in your room and have it not work. The staff was very very nice, respeuand courteous.
Stayed 3 nights in Jan 2019

8/10 Good

Asis

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2018

6/10 Okay

Aloha

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly. Perfect for budget traveler. But there are a few things which can be improved. 1. Wi-Fi ($5 per stay) did not work in the room so I got refund. (Free Wi-Fi near the front area worked fine.) 2. The toilette tank did not flash once in a while. 3. Under the bed mattress sheet and pillow case, vinyl cover was used. So when I sleep on it, I feel I sleep on vinyl sheet and it makes noise when i move on the bed. Considering the budget price, I may come back to stay again and deal with the above issues.
Stayed 4 nights in Nov 2018

6/10 Okay

Glenda

Disliked: Property conditions & facilities
The room was dark, aircon was not functioning properly. Housekeeping is not available 24/7. Everything needs to be upgraded because it’s just old. But staff were accommodating and courteous.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I do not like the bed , is not comfortable, the bath tub is old, the shower head is not working at all
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

2/10 Terrible

Nix, Guam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are not what they had. They are rude and very unfriendly. They had no ac in the room I was sweating bad. When I asked for a refund they didn’t give it to me. Not recommended
Stayed 2 nights in Nov 2018

8/10 Good

Candy, Tumon

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from PBH on 15 Nov 2018
Dear Traveler, Thank you for your review and for choosing Pacific Bay Guam Hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest. Sincerely, Your friends at Pacific Bay Guam Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from PBH on 12 Nov 2018
Hafa Adai! Thank you for choosing Pacific Bay Hotel. We trust your stay will be enjoyable and hope that you continue to use our hotel for your lodging needs in the near future. We look forward to serving you on your next trip.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Bargainville Hotel
The hotel for the region and tourist area was a bargain without a doubt. No frills but with an acceptable level of cleanliness. The mattress and pillows are all plastic wrapped under a the thin covering because I assume to facilitate rapid cleaning and to prevent bed bug transmission. No room service and no hot pot or coffee maker in room. The hotel had good WiFi connectivity. Overall as a single male guest used to roughing it, I found it a great bargain and certainly acceptable not to mention saving my company money, for anyone else, or a couple or family you would not want to spend more than a day.
Stayed 2 nights in Oct 2018
Response from PBH on 14 Nov 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspect of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from PBH on 1 Oct 2018
Thank you for choosing Pacific Bay Hotel. We trust your stay will be enjoyable and hope that you continue to use our hotel for your lodging needs in the near future. We look forward to serving you on your next trip.

4/10 Poor

TARA, india

Disliked: Staff & service
Don’t visit
No kettle no glass. No complementary water towel with holes
Stayed 6 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from PBH on 28 Sept 2018
Thank you for choosing Pacific Bay Hotel. We trust your stay will be enjoyable and hope that you continue to use our hotel for your lodging needs in the near future. We look forward to serving you on your next trip.

8/10 Good

Willy, Ph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
It was located in the main area,, value for money
Stayed 5 nights in Aug 2018
Response from PBH on 4 Sept 2018
Dear Traveler, Thank you for your review and for choosing Pacific Bay Guam Hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest. Sincerely, Your friends at Pacific Bay Guam Hotel

8/10 Good

ENRN, CNMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family enjoyed the stay but we wished the pool was cleaned - my kids were looking forward to swimming especially with a long stay on Guam.
Stayed 5 nights in Aug 2018
Response from PBH on 4 Sept 2018
Dear Traveler, Thank you for your review and for choosing Pacific Bay Guam Hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest. We will continue to improve our hotel for a much pleasure stay. Sincerely, Your friends at Pacific Bay Guam Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2018
Response from pbh reservation on 1 Aug 2018
Thank you for choosing Pacific Bay Hotel. We trust your stay will be enjoyable and hope that you continue to use our hotel for your lodging needs in the near future. We look forward to serving you on your next trip.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try somewhere else
I was put in a wing with renovation going on in several of the rooms around me...while the construction was only during the day, the dust was everywhere and im still coughing and sneezing and dealing with allergies and asthma that lasted throughout the trip and even after i left. When i was checking out and asked for help with my bags, the staff were kind enough to point to a bellboy cart in the corner and i had to do it myself. They even smiled as they watched me struggle with the cart out the door.
Stayed 4 nights in Mar 2018

4/10 Poor

JOSIE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are super small I think it for a single person
Response from vicky/reservation on 3 Apr 2018
Thank you for choosing Pacific Bay Hotel. We trust your stay will be enjoyable and hope that you continue to use our hotel for your lodging needs in the near future. We look forward to serving you on your next trip.