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Reviews of Fairfield Inn & Suites by Marriott Tulsa Central

2.5 out of 5
Fairfield Inn & Suites by Marriott Tulsa Central
3214 South 79th East Avenue, Tulsa, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 214 out of 457 reviews" "
Rating 8 - Good. 139 out of 457 reviews" "
Rating 6 - Okay. 52 out of 457 reviews" "
Rating 4 - Poor. 24 out of 457 reviews" "
Rating 2 - Terrible. 28 out of 457 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alecia

Travelled with family
Disliked: Staff & service
There was construction going on, the workers were working on a hotel next door and had the last row of parking blocked off. Of course my car had been in the last row and the staff failed to notify me. I was fortunate enough that car was not damaged. However I would appreciate to be notified that my car is in the middle of a construction site.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Alecia,Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconvenience of not being able to provide prior notice about the hotel next door being under construction. Unfortunately, we were not notified prior to your departure. I have since been in contact with the contractor and have made sure this does not occur again in the future. We hope you will stay with us again in the future should your travels bring you back to Tulsa. Safe travels.

4/10 Poor

Megan

Travelled with family, Business traveller
Liked: Staff & service
Disappointed that there was not a pool, never could get any hot water to take a shower, and there wasn’t a very good selection for breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Megan,Thank you for taking the time to let us now about your recent stay with us. I sincerely apologize for the inconvenience of the hot water not being hot enough and for not having a pool. We are always looking for ways to improve our guests experience. I will share your feedback with the engineering leadership team and the breakfast team in order to take steps to imporove our guests experience. We hope you will stay with us again in the future to give us another chance to make your stay a memorable one. Safe travels.

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the staff is amazing
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Nancy,Thank you for taking time to let us know about your stay with us. I will share your feedback with our entire team as a way saying great job! We hope you will stay with us again in the future. Safe travels.

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room wouldn't lock. When brought to management's attention we were immediately relocated.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Carole,Thank you for taking the time to let us know about your recent stay with us. The door not locking is below our standards. I will be sure to let engineering know about this issue so they can take steps to ensure this does not occur again. We hope you will stay with us again if you are ever in the area again. Safe travels.

4/10 Poor

George

Liked: Cleanliness, staff & service, property conditions & facilities
The light-blocking curtains did not cover the window at all so there was only a sheer curtain in front of the window. At night this let the bright parking lot light shine into the room and once the sun came up the room was very bright. Very bad setup for sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear George, Thank you for taking the time to let us know about your recent stay with us. Your input is very important to us. I apologize for the experience of the curtains not closing all the way and it effecting your sleep. I will share your feedback with our housekeeping leadership team in an effort to take steps to avoid this issue in the future. We hope you will choose to stay with us again in the future and give us another opportunity to make your stay a memorable one. Safe travels.

6/10 Okay

Theresa

Travelled with group
Service is great, coffee pot in room broken, other guests were loud in halls
Stayed 1 night in Feb 2024
Response from Front desk superivsor on 9 Mar 2024
Dear Theresa,Thank you for taking the time to let us know about your recent stay with us. I apologize for the experience of the coffee pot not working and other guests being loud in the hallway. Your experience is not up to our standards. I will share your feedback with our leadership team in an effort to take steps to avoid these issues in the future. We hope you will choose to stay with us again in the future. Safe travels.

10/10 Excellent

Karma

Stayed 1 night in Feb 2024
Response from General Manager on 25 Mar 2024
Dear Karma,Thank you for taking the time to let us know about your stay. I will share your feedback with the entire team as a way of congratulating them for a job well done. Safe travels.

8/10 Good

Pamela

Stayed 1 night in Feb 2024
Response from General Manager on 25 Mar 2024
Dear Pamela,Thank you for taking the time to let us know about your stay. I will share your feedback with the entire team as a way of saying congratulations for a job well done. We hope you will stay with us again in the future. Safe travels.

6/10 Okay

Keven

Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again in the future. Safe travels.

10/10 Excellent

Joanne, Champaign

Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again in the future. Safe travels.

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing for a Marriott
We take road trips frequently and are generally satisfied with the tier that includes Best Western Plus and Hampton Inn. Decided to try this Fairfield on a road trip through Tulsa. Lesson learned. For the price, we have had and expect much better. The bathroom floor was filthy, the carpets dirty, the windows had no screens, the AC/Heat unit blew a foul odor. The toilet handle was broken. Breakfast was served directly in front of the front desk, which is fine if you don't mind being stared at by front desk staff the entire time you eat. Ha ha. They ran out of coffee in the breakfast area- the only thing we actually wanted from the menu. We won't be back and will not risk this brand again either.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Laura,Thank you for taking the time to let us know about your recent stay with us. The experience you had is below our standards. I will be discussing these issues with our housekeeping leadership team in an effort to take steps to avoid this from occurring again in the future. Safe travels.

10/10 Excellent

Ellen K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Just a night, passing through. Manager checked us in and gave a treat to my dog. Bed was comfortable. Room was clean. Staff were all especially friendly. Breakfast was adequate.
Stayed 1 night in Dec 2023
Response from Ashlee on 9 Feb 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again in the future. Safe travels.

8/10 Good

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. Very convenient location.
Stayed 6 nights in Nov 2023
Response from General Manager on 7 Dec 2023
Thank you for taking the time to let us know about your stay. We hope you will stay with us again in the future. Safe travels. General Manager

4/10 Poor

Larry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a suite and it was right next to (sharing a wall) with the equipment room that rumbled and made a horribly load noise about every 45 min. It was a room that nobody should ever have to stay in. We requested them to move us and they did the next day. Free breakfast was not very organized. Always out of coffee. When they opened they had no scrambled eggs. Would never stay there again.
Stayed 3 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Larry,Thank you for taking the time to let us know about your stay. I apologize for the issues that you encountered. I am sharing your feedback with our engineering team to take steps to prevent this from happening again. We hope you will stay with us again in the future to give us another opportunity to make your stay a memorable one. Safe travels.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 3 Nov 2023
Dear Virginia,Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again. Safe travels.

8/10 Good

Natalie, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super fast and easy. Breakfast was good and different each day. The room was mostly clean (bathroom floor didnt look super clean). Beds and linens were good! Appreciated the well-lit parking lock. It was cold while we were there so we couldn't enjoy the nice patio.
Stayed 5 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Natalie,Thank you for taking the time to let us know about your stay with us. We hope you will stay with us again in the future. Safe travels.

8/10 Good

Richard William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 4 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Mr. William,Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again in the future. Safe travels.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the breakfast was fantastic. I wish the bed was a little more comfortable but still a good bed for the price.
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Andrew, Thank you for taking the time to let us know about your recent stay with us. Your input is very valuable. We hope you will stay with us again in the future. Safe travels.

10/10 Excellent

Latashia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Would return
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for taking the time to let us know about your recent stay with us at Fairfield Tulsa Central. We hope you will stay with us again in the future! Safe travels.

6/10 Okay

Shane

Travelled with family
Liked: Staff & service
For a Marriott is was a little run down and not as nice as other Marriott hotels . Maybe it was just the Tulsa Oklahoma area, alot of business run down or closed up.
Stayed 3 nights in Sep 2023
Response from Ashlee Howk on 24 Sept 2023
Thank you for taking the time to leave us a review we appreciate your feed back. Safe travels!!

10/10 Excellent

Don

Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Don,Thank you for taking the time to let us know about your stay. We appreciate any and all feedback. We hope you will stay with us again in the future. Safe travels.

10/10 Excellent

Shaunteh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 6 Sept 2023
Dear Shaunteh,Thank you for taking the time to let us know about your recent stay with us at Fairfield Tulsa Central. We will share your experience with our entire staff as a way of saying "Good job". We hope you will stay with us again in the future.

8/10 Good

Jennifer

Stayed 2 nights in Sep 2023
Response from Ashlee Howk on 24 Sept 2023
Thank you for taking the time to leave us a review we appreciate your feed back. Safe travels!!

2/10 Terrible

Karlie

Stayed 1 night in Sep 2023
Response from Ashlee Howk on 24 Sept 2023
Thank you for taking the time to leave us a review we appreciate your feed back. Safe travels!!

8/10 Good

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean, staff are very friendly and helpful!
Stayed 3 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Dear Angelica,Thank you for taking the time to let us know about your recent stay with us here at Fairfield. We hope you will stay with us again in the future. I will share your input with the entire staff as a way of saying "GOOD JOB". Safe travels.

8/10 Good

Edward

Stayed 1 night in Jul 2023
Response from Ashlee Howk on 26 Aug 2023
Thank you for taking the time to leave us a good review we appreciate your time and hope to host you again in the near future. Safe travels!

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 2 nights in Jul 2023
Response from General Manager on 25 Jul 2023
Thank you for taking the time to let us know about your recent stay with us. I will share your feedback with our staff. We hope you will stay with us again in the future. Safe travels.

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Thank you for taking the time to let us know about your recent stay with us here at Fairfield Tulsa Central. We hope you will stay with us again in the future. Safe travels.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
SO MANY THING wrong with this location! I had to move to a different room, as the lights did not work and the TV was busted. The second toom I was in had a MAJOR leak in the tub, water gushing out all night long. Also, there was dog food all over the floor, in the main room and bathroom, not cleaned at all. There were huge sticky spot in the carpet, I had to keep my shoes on at all times. The carpeting itself was black, which I suspect meant they didn't clean a lot. Avoid this location at all costs! Horrible terrible, one of the worst experiences I ever had.
Response from General Manager on 8 Jul 2023
Thank you for taking the time to let us know about your stay. The issues you had are not up to our standards. I will meet with the housekeeping leadership team in order to take steps for this to not happen again. We hope you will stay with us again in the future to give us another chance to make your stay a memorable one.

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A respite from a home with no AC
I was surprised how nice the place was. The cable service was temporarily out but not their fault due to the storm. The carpet was a little stained, but overall very clean and very nice!
Stayed 2 nights in Jun 2023
Response from General Manager on 4 Jul 2023
Dear Elisha,Thank you for taking the time to let us know about your stay with us here at Fairfield Tulsa Central. I have let our engineering team know about the carpet being dirty. We hope you will stay with us again in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good but there was no cable TV for our stay and apparently there was nothing to be done. I didn’t book a room with no TV.
Stayed 2 nights in Jun 2023
Response from General Manager on 4 Jul 2023
Dear Susan,Thank you for taking the time to let us know about your stay with us here at Fairfield Tulsa Central. I apologize that the cable was out during your stay. Not having cable is not up to our standards. We hope you will stay with us again in the future to give us another opportunity to make your stay a memorable one.

10/10 Excellent

Sean, Altadena

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Jun 2023
Response from General Manager on 28 Jun 2023
Thank you for taking the time to let us know about your recent stay with us here at Fairfield Tulsa Central. We hope you will stay with us again in the future. Safe travels.

2/10 Terrible

Gregory

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Electricity was off
Stayed 1 night in Jun 2023
Response from General Manager on 28 Jun 2023
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience of the power being out during your stay.

2/10 Terrible

Sergio

Stayed 1 night in Jun 2023
Response from General Manager on 14 Jul 2023
Thank you for taking the time to let us know about your stay. I apologize for not being up to standard. We hope you will stay with us again in the future to give us the opportunity to make your stay a memorable one.

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom floor was dirty. Hadnt been mopped.
Stayed 1 night in Jun 2023
Response from General Manager on 22 Jun 2023
Thank you for letting me know about the bathroom floor being dirty. A dirty floor does not meet our standards and I sincerely apologize. I will be meeting with our housekeeping team to address this issue in order to avoid this from happening again in the future. We hope you stay with us again in the future to give us the opportunity to make your stay a memorable one.

8/10 Good

Kendra

Stayed 1 night in Jun 2023
Response from Ashlee Howk on 7 Jun 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here with us at Fairfield Inn and Suites Tulsa Central.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. Safe travels.Sincerely,Ashlee HowkFront Desk SupervisorFairfield Inn & Suites Tulsa Central

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from Ashlee Howk on 27 May 2023
Thank you for taking the time to leave us a review. We appreciate the honest feed back and would love to host you again soon in the near future. Safe travels

2/10 Terrible

David

Stayed 1 night in May 2023
Response from Ashlee on 14 May 2023
Thank you for taking the time to leave us a review. We appreciate the feed back and hope to see you again soon, safe travels.

4/10 Poor

Virginia

Disliked: Cleanliness, property conditions & facilities
Disappointing experience
While this hotel has easy access to the highway, and the front desk staff are nice, and the breakfast is decent, the rest is quite disappointing. The elevator and hallway carpeting is so dirty that I was able to see and smell the dirt and dust. I'm allergic to dust and was already sneezing by the time we got to the room, which was across the hallway from the elevator. The carpeting in the room was slightly cleaner. But I kept my shoes on until I went to bed. The bed was comfortable enough, thank goodness. The rest of the room was disappointing. The heating/cooling unit was unbearable noisy when on. The walls are thin, so we could hear a child screaming way past 10pm. The TV was pretty old. And the bathroom is another story. There appeared to be a hole or damage in the shower enclosure, which was "repaired" by a piece of wood nailed to the wall. But there were other small cracks on the enclosure. The tub drain was slow, so water puddled as one took a shower. The toilet was close to having stoppage problem. Management really should walk through each room and properly fix all damages to a room. The guest deserves better.
Stayed 1 night in Apr 2023
Response from Jennifer Wilson - General Manager on 23 Apr 2023
Thank you for taking the time to let us know about your stay with us here at Fairfield Tulsa Central. We are glad to hear that our staff welcomed you. The dirty carpet and condition of your room is not up to our standards. I will be sharing your feedback with our engineering department in an effort to remedy the issues that you mentioned. We hope you will stay with us again in the future and give us another chance to make your stay a memorable one. Thank you for staying with us and I hope you have a wonderful day.

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Had some issues with key cards not opening doors.
Stayed 1 night in Apr 2023
Response from Ashlee on 19 Apr 2023
Thank you for taking the time to let us know about your recent stay here at Fairfield Inn Tulsa Central. We hope you will stay with us again in the future.

8/10 Good

Nahu

Stayed 1 night in Apr 2023
Response from Jennifer Wilson on 11 Apr 2023
Thank you for taking the time to let us know about your recent stay here at Fairfield Inn Tulsa Central. We hope you will stay with us again in the future.

6/10 Okay

Josean

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Description does not match the reality.
Stayed 2 nights in Mar 2023
Response from Ashlee on 7 Apr 2023
Thank you for takin the time to leave us a review. We Hope to see you again soon.

10/10 Excellent

bridgett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Ashlee on 7 Apr 2023
Thank you for takin the time to leave us a review. We greatly appreciate the positive feed back. Hope to see you again soon.

10/10 Excellent

Leayle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property upscale and clean. The breakfast is excellent very quiet and peaceful staff was very friendly and helpful.
Stayed 1 night in Mar 2023
Response from Ashlee on 7 Apr 2023
Thank you for takin the time to leave us a review. We greatly appreciate the positive feed back. Hope to see you again soon.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were comfortable
Shampoo and conditioner need to be filled. Beds were comfortable.
Stayed 1 night in Mar 2023
Response from Ashlee on 7 Apr 2023
Thank you for takin the time to leave us a review. We greatly appreciate the positive feed back. We sincerely apologize for the essentials being empty. We Hope to see you again soon.

10/10 Excellent

Sheila

Stayed 1 night in Mar 2023
Response from Ashlee on 7 Apr 2023
Thank you for takin the time to leave us a review. We greatly appreciate the positive feed back. Hope to see you again soon.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and friendly. Breakfast was good. Convenient to I 44.
Stayed 1 night in Feb 2023
Response from Ashlee on 7 Apr 2023
Thank you for taking the time to leave us a review. We are glad to know that our location and breakfast was suitable for you. We hope yo see you again soon.

4/10 Poor

Mark

Stayed 2 nights in Jan 2023
Response from Ashlee Howk on 23 Jan 2023
Thank you so much for taking the time to share your experience with us here at Fairfield Tulsa Central. I have shared your positive feedback with our front desk team. We look forward to providing another great experience during your next stay here.

2/10 Terrible

shelbi, Tulsa

Stayed 1 night in Dec 2022
Response from Ashlee on 7 Apr 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Selene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Jennifer W. on 15 Jan 2023
Thank you for taking the time to share with us about your recent stay here at Fairfield Tulsa Central. We look forward to providing a great experience the next time you stay in Tulsa.