Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Missouri

Nice hotel, good location on the SW side of town.

Posted 14-Nov-2014
Pros: Staff all around very friendly and helpful, clean comfortable room, breakfast buffet. We requested and were able to get a mini fridge in our room.
Cons: HVAC units in rooms could be quieter and easier to adjust. Elevators were showing some wear but operated with no trouble.
Location: Convenience of a Wal Mart in the same parking lot. Several fast food and sit down restaurants close. We enjoyed the nearby river park paved trail.
We enjoyed the hotel overall. The staff (especially Jordan at the front desk) were all very helpful. The room was clean and comfortable. Breakfast buffet was well stocked and wait staff was friendly and helpful. Housekeeping staff was helpful and friendly. For better (convenience) and worse (a little added traffic), there is a Wal Mart right behind the hotel The hotel shows a little age in the common areas and room bathrooms. The indoor pool water temp was a little too cool for swimming in November even though the covered area was heated. The HVAC fan in the room was a little noisy and room temp was difficult to modulate because when we arrived, it was cooler but 75F by the time we left. The maintenance staff assisted us with it as they had to switch the unit from heat to cool during our stay. We thought we should be able to do that as conditions indicated.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Great service

Posted 10-Nov-2014
Pros: Close to casino & event center with readily available shuttle service. Room was clean and quiet.
Location: Near River casino/event center and Oral Robert University. Walmart is directly behind hotel in case you forget anything.
Close to casino. Shuttle service to/from airport great. Drivers courteous and personable. Hotel staff quick to call casino for shuttle.
3 out of 5
by A verified traveller

Horrible beds

Posted 09-Nov-2014
The hotel was nice and clean, but the beds were horrible. Not comfortable at all.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Room

Posted 22-Oct-2014
Room was beautiful. The bed was very uncomfortable. We made do , no reason to complain. .
1 out of 5
by A verified travellerfrom Springfield, MO

Bargain deal means ZERO "standard" perks.

Posted 17-Oct-2014
Pros: Clean room and comfortable bed
Cons: Website fully state what is included and what isn't
Location: Oral Roberts right across street. Walmart next door. Casino mile away.
We purchased "weekend deal" and were given 1 star treatment vs 4 star that hotel was rated. When determining which hotel to stay at we reviewed all hotel options from several hotels. Plaza touted (with pictures) typical "4 star luxuries" none of which were given because we purchased "weekend deal". The 2 good things were that the room was clean and the bed was comfortable. BAD: Check in was 3 pm. When we got to room we found a note that "due to maintenance no hot water was available until 5 pm". This was not mentioned at time of booking or checking at desk. Space where refrigerator should have been was empty-when called was told could get one for $10 charge-our reservation did not include one. When we used iron a sticky plastic residue ruined shirt. Took iron to desk and when requested new one we were told that one would be brought to us. Had to call several hours later to get one brought to us. Was only 1 coffee packet in room, went to lobby to get complimentary coffee, our reservation didn't qualify for complimentary coffee in lobby. Was no soap in bathroom. Wallpaper was peeling from wall. Room service tray of dirty dishes from room next door sat in hall from time we checked in at 3 pm was still there when left next morning at 10 am. No ice machine on our floor, closest one was 1 floor up or 3 floors down. Went to breakfast buffet shown on website and told "weekend deal" did not include. All "weekend deal" gets is bed, TV and shower. Don't expect 4 star
4 out of 5
Recommended
for Families
by A verified traveller

Posted 06-Oct-2014
Pros: Location
Cons: There was a little hallway noise.
Location: Acquarium, Museums
Very nice hotel. Staff friendly. Location to museums and other sites very good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tulsa ok

Amazing!!!

Posted 30-Sep-2014
Everyone was sweet and fast and got the job done very well. The rooms were beautiful and price was amazing!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hennessey, OK

Staycation with family for Labor Day

Posted 02-Sep-2014
Pros: Amenities and staff.
Cons: Add a doughnut or low end complimentary breakfast. 15 dollars per person for breakfast buffet is above our budget.
Friendly staff, specifically, on check-in with my dog, i was told that the fee was 50.00, but when i mentioned that the Expedia site did not show any fees, the front desk clerk waived it. That is the hallmark of good customer service. The hotel is one of the nicest I have every stayed in, and the staff were all very friendly. I would tell all my friends to stay there.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Beatrice, Nebraska

Posted 02-Sep-2014
Very nice and helpful staff. Clean rooms and hallways. I would stay here again.
5 out of 5
Recommended
for Personal Event
by Irafrom Bossier city

Posted 26-Aug-2014 on Hotels.com
Room was very nice, bed was real comfy. Would highly recommend