Good staff, poor facilties Posted 23-Jun-2014 on Hotels.com
Hotel is located in an industrial area just off I244. On our evening arrival we found the mini-fridge not working. Reported it immediately. Following day breakfast was poor. No coffee (3 coffee urns empty), no milk for cereal at 7:30 AM. Wife found container of milk in breakfast area storage. Only one person on duty, running the desk and trying to keep the breakfast area stocked and replenished, which is very hard to do. Returning that afternoon mini-fridge still not working. Reported it immediately, desk clerk found a working one and replaced it within 10 minutes. Following morning breakfast, coffee was cold (Again all 3 urns), no knives for waffles, toast or bagels spread. On using the shower the shower head had been attached to the water pipe wrong and water sprayed back onto the wall, peeling paint and running down between the wall and the shower, emptying onto the floor at the bathtub edge and out into the bathroom. Corridor carpet had not been vacuumed in some time, dirty and debris scattered around. On returning the second afternoon we found the replacement fridge had frozen soda cans inside and cause one to explode all over the inside. Chad, the desk clerk was great and tried his best to keep things going, but as mentioned, one person on duty makes it hard to do everything that is needed to run the hotel efficiently.
Comment from Hotel Management
13-Sep-2014 by Amita, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.