Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from springdale, ar

Nice hotel

Posted 03-Sep-2014
Overall this was a good hotel. It is small and away from downtown, so it was quiet. The room was big, the mattress was comfortable. The walls were a little thin and the carpets weren't the cleanest. The first morning, breakfast was good-eggs, potatoes, ham. The other two days it was not as good. Just carbs. It would have been nice to have eggs every morning. Would definitely recommend to someone on a budget.
1 out of 5
by A verified traveller from Dallas, TX

Don't Stay Here

Posted 04-Aug-2014
Pros: Close to Airport
Cons: Everything. It's obvious they don't care. One notch above a cockroach motel.
Location: Airport
It's hard to know where to start with how bad this hotel is. Management should be embarrassed, but obviously not enough to make changes. They staff with one person at check-in. Took me 30 minutes to check in. The hotel smells like mildew and mold. Carpet is old. The place is dirty everywhere. The room had paint peeling off the wall. The bathroom wall paint was peeling as well. The plumbing made a horrible noise when the shower was turned on. The water pressure was so bad, it took twice as long as normal to take a shower. There is mold above the shower tiles. The air conditioner in the room is too loud and does not cycle on and off to maintain a temperature. You just have to choose low or high and one or off. Turn it off and it gets too hot in the room, keep it on and you can't sleep because of the noise it makes. Bottom line, I will never stay in this hotel again. It's also the last time I will stay in a Country Inn and Suites. Carlson should be ashamed of this hotel.
Comment from Hotel Management
09-Aug-2014 by Neal Patel, Hotel Management
Thank you for taking the time to Review our hotel. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Neal Patel
4 out of 5
Recommended
for Everyone
by A verified traveller from Port Arthur, Texas

Posted 25-Jul-2014
Pros: Clean room and quiet location.
Cons: The shower in the room we stayed in was not very powerful and the hot water was luke warm.
Location: We did not explore the surroundings, we were there on personal family business.
Our two night stay was excellent, the room was cleaned and pleasant. Hotel staff was very respectful as well as helpful during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Just a quick overnight

Posted 22-Jul-2014
Pros: Close to the airport.
Cons: Need some sound proofing, I could hear others in there rooms. I just turned the fan on high to drown the noise.
Location: Very close to the airport and restaurants.
Nice hotel. Very close to the airport. Slept well and the staff were very nice. I don't if I would stay there for a week, but a couple of days. Absolutely.
4 out of 5
Recommended
for Business Travellers
by Kevin

This traveller left a rating score only Posted 23-Jun-2014 on Hotels.com
5 out of 5
Recommended
by Matt from Louisville

Great place!

Posted 22-Jun-2014 on Hotels.com
We had a wonderful stay. I did not notice any smells that other review spoke of, and the rooms were very nice. My only complaint is the breakfast. There were so many guests, and only a small area to dine. The poor lady working was running constantly but couldn't keep up with the line of people. We thought it might just be because of the time, so we waited an hour and it was the same way an hour later. Everything else was a 5. Front desk staff were great. Indoor pool was very nice.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 19-Jun-2014 on Hotels.com
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 19-Jun-2014 on Hotels.com
The AC quit working about 1am, decided to sleep through it but was miserably warm. The desk staff the next morning did nothing to compensate me since I had booked it through hotels.com.
Comment from Hotel Management
06-Sep-2014 by Ashley, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
2 out of 5
Recommended
for Families
by A verified traveller

ruined my wkd

Posted 17-Jun-2014 on Hotels.com
it was my 'free night' which ended up costing me 4x my original cost; the $10 incidental charge was $83.55 posted to my debit card; i had to wait for 3 days for the charge to be credited; never was compensated by hotel for their mistake; didnt even get the type of room i had booked; NOT happy w hotel! but hotels.com did give me a coupon for my next stay
Comment from Hotel Management
13-Sep-2014 by Amita, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
5 out of 5
Recommended
for Families
by John and Jenny from Greenwood, AR

Awesome breakfast and comfortable room

Posted 15-Jun-2014 on Hotels.com
We were on a mini vacation with our grand-girls, (3 seven year olds). The breakfast area had such a good variety that we all got what we wanted. The girls truly loved the pool and the room was very nice and comfortable. We couldn't have asked for better.