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Reviews of Four Points by Sheraton Tucson Airport

3.5 out of 5
Four Points by Sheraton Tucson Airport
7060 S Tucson Blvd, Tucson, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 133 out of 1002 reviews" "
Rating 4 - Poor. 92 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is way over rated ! The house cleaning was non existent and the staff at front desk is completely rude and has no clue what is considered customer service. I will never stay at this place again!
Stayed 9 nights in Apr 2024

8/10 Good

Regan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location to the airport. Seems to be a little run down.
Stayed 2 nights in Apr 2024

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean and comfortable bed. Front desk clerk was very nice and friendly.
Stayed 1 night in Mar 2024
Response from Rod on 26 Mar 2024
Hi Esmeralda:Thank you for your kind words about our Front Desk team members and we are delighted you enjoyed the comfy bed!

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rod on 27 Mar 2024
Hello Michelle:We appreciate you leaving us a review on Expedia about your recent stay in our hotel.It appears that we could have done a bit better to exceed your expectations and will certainly strive to improve our facility and services.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Rod on 25 Mar 2024
Hi Jaime:WOW! A perfect 5 out of 5 on Expedia...thank you!

8/10 Good

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rod on 26 Mar 2024
Hello Rachel:We're thrilled you had such an enjoyable time with us during your recent stay.Please come back to visit us when your travels bring you to Tucson.

8/10 Good

john andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rod on 23 Mar 2024
Hello John:Thank you for selecting our hotel for your recent lodging needs in Tucson.We're delighted that you had a pleasant stay and hope to see you again soon.

4/10 Poor

monica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Difficult to find the room. Very frustrating if you arrive at night because there are no numbers displayed on the buildings. In the morning I noticed that the window was left opened which I didn’t think to check the night before. I will never stay at this property in the future.
Stayed 1 night in Mar 2024
Response from Rod on 21 Mar 2024
Hello Monica:We're sorry you were disappointed with your recent stay in our hotel.You offered great feedback about the buildings needing to be numbered and visible-thank you for that.

6/10 Okay

Paul

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rod on 21 Mar 2024
Hi Paul:Thanks for leaving us some feedback on Expedia!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price
Stayed 1 night in Mar 2024
Response from Rod on 21 Mar 2024
Hello Laura:We're delighted you found great value in staying in our hotel!

6/10 Okay

Mary E

Liked: Cleanliness
It's very close to the airport and the landscaping is nice.
Stayed 1 night in Mar 2024
Response from Rod on 21 Mar 2024
Hi Mary E:Thank you letting us know that you enjoyed our location and landscaping during your recent stay in our hotel!

10/10 Excellent

Joan

Stayed 1 night in Mar 2024
Response from Rod on 5 Apr 2024
Hi Joan:WOW! A perfect 5 out of 5 on Expedia...thanks!We look forward to seeing you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
loved our stay
Stayed 1 night in Mar 2024
Response from Rod on 12 Mar 2024
Hi Susan:WOW! A perfect 5 out of 5 on Expedia!Thank you for sharing your outstanding stay experience with us and we hope to see you again soon!

2/10 Terrible

Stephanie

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Rod on 14 Mar 2024
Hello Stephanie:Please accept our apologies for a disappointing stay recently at the Four Points by Sheraton Tucson Airport.Guest satisfaction is our priority and we're disappointed that we did not exceed your expectations.

8/10 Good

Katherine H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always choose to stay here when I come to Tucson.
Stayed 4 nights in Mar 2024
Response from Rod on 10 Mar 2024
Hi Katherine:Thank you so much for your loyalty to our hotel!We're delighted you had a wonderful stay and we look forward to seeing you again very soon!

10/10 Excellent

Margaret, Bozeman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Rod on 10 Mar 2024
Hello Margaret:Thanks for dropping us a review on Expedia!We're delighted that you enjoyed our fantastic breakfast that we feature each and every day!

8/10 Good

Victor

Liked: Cleanliness, amenities
The onsite restaurant is pretty good. Better communication re housekeeping and parking policies would be nice. A requested wakeup call did not happen; instructions to oncoming staff should be passed. I get that this was recently renovated, but service quality still needs to be kept up
Stayed 2 nights in Mar 2024
Response from Rod on 8 Mar 2024
Hello Victor:Thank you for your kind feedback about the need for better communication-we 100% agree and will make a much better effort to do so.

6/10 Okay

Lurae

Travelled with family
Liked: Cleanliness, staff & service
Good for overnight stay near airport. Acceptable, however, did not find hotel to meet Marriott standards.
Stayed 1 night in Mar 2024
Response from Rod on 8 Mar 2024
Hello Lurae:We're glad you enjoyed our location but regret that you were disappointed with our facility.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rod on 8 Mar 2024
Hi Jeanette:It was great to see that you had such a fantastic stay in our hotel!

8/10 Good

Jenly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout wasn't very convenient
Stayed 1 night in Feb 2024
Response from Rod on 8 Mar 2024
Hi Jenly:Thank you for choosing our hotel!

6/10 Okay

Diane

Travelled with group
Disliked: Amenities, property conditions & facilities
Just for one night for airport it’s ok
Stayed 1 night in Feb 2024
Response from Rod on 8 Mar 2024
Hello Diane:Thank you for choosing our hotel!

4/10 Poor

Judy

Travelled with family
Disliked: Staff & service, property conditions & facilities
I called two days ahead to see if they would have a shuttle for us because we were getting in at midnight and didn’t know the area. I was assured they had 24 hour shuttle service. We get to the airport, called the hotel and was told they had no shuttles running. We were told we could walk because they are in walking distance. We’re older and didn’t have a clue which way to go. Poor service. Will never stay there again. The carpet in our wing was dirty. I will say they had good coffee in the morning.
Stayed 1 night in Feb 2024
Response from Rod on 8 Mar 2024
Hello Judy:We are so very sorry for not communicating well about our shuttle service to and from the airport. That sort of feedback is important so we can improve our facility and services.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rod on 8 Mar 2024
Hi Tiffany:WOW! A perfect 10 out of 10...thank you!

6/10 Okay

Betty

Disliked: Amenities
Over priced for what you get. Rooms are showing their age. They charge for parking . Not realistic, since this isn’t the Ritz and you’re already paying a ridiculous amount for a room. Staff at front desk were more concerned with staff issues than with their guests. Glad I only had one night there.
Stayed 1 night in Feb 2024
Response from Christina Moore on 15 Feb 2024
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean. Excellent beds. Rickety out of the way elevator. $12 to park overnight. Located 2 minutes from airport drop off.
Stayed 1 night in Feb 2024
Response from Christina Moore on 15 Feb 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Daniel, Atlanta

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Feb 2024
Response from Rod on 8 Mar 2024
Hi Daniel:Please accept our apologies for the disappointing stay you recently had in our hotel.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Christina Moore on 15 Feb 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Sanjay

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay at this property
Stayed 7 nights in Jan 2024
Response from Christina Moore on 16 Feb 2024
Thank you for providing your honest feedback. We strive to provide the best customer service and experience for all of our guests. Rest assured we are hard at work ensuring that the issues experienced during your stay are addressed and taken care of promptly so situations like this can be avoided. We hope you will give us a chance to make it up to you and visit again soon.

8/10 Good

Crystal

Stayed 3 nights in Jan 2024
Response from Rod on 21 Mar 2024
Hi Crystal:We appreciate the feedback you left on Expedia about the pleasant stay you recently had in our hotel.

2/10 Terrible

Valerie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned completely. Dirty swiffer pad was on the floor. The swiffer was also in there. There was a plunger in a trash bag. All of this was by the beds. I was on the first floor and the sliding door was left unlocked. It was Xmas and I checked in late and had to leave for an event. It was not worth complaining.
Stayed 1 night in Dec 2023
Response from Christina Moore on 29 Jan 2024
Hi Valerie, I am so beyond sorry to hear of these issues your experienced during your stay with us. I have brought your comments up to the team so we can ensure this does not happen again. We do hope you give us another chance in the future.

4/10 Poor

Karla

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I reserved a king size bed but got a double. I was told since I booked w/expedia, hotel doesn’t have to honor which is unfortunate for us customers because many times there is an upcharge for certain rooms so this is an issue w/both hotel and expedia. Housekeeping in charge of my room is terrible, found small dead roach in bathroom, sink was dirty (took pictures), there was no shampoo and no body wash (found out when I was already in the shower). It was disappointing ice machine was down but I understand things break down so that is not an upsetting situation, more like a bummer. Lastly, I pre-purchased breakfast for two days and both days the restaurant didn’t have me on their roster so they had to confirm w/front desk. Staff was super nice, it was just a waste of time.
Stayed 2 nights in Jan 2024
Response from Christina Moore on 23 Jan 2024
Karla, I am so sorry to hear of the issues you experienced. Your comments have been shared with the team so we can work on getting these issues corrected. I do hope you choose to give us another chance in the future.

10/10 Excellent

joey

Travelled with family
Stayed 2 nights in Jan 2024
Response from Christina Moore on 19 Jan 2024
Thank you so much! We truly appreciate your feedback and hope to see you again soon!

6/10 Okay

Kimberly

Liked: Property conditions & facilities
Overnight in Tucson
I love the location. I have stayed here before. My complaint has to do with the handicapped room I was in. When I travel alone I prefer a room with a walk-in shower. This room appeared to be carved up of a regular room, cutting the size to very small to enlarge the bathroom. The bathroom door was set the wrong way so that anyone in a chair would have a hard time maneuvering around it. The room was so small that I had to put my luggage in the entryway, further cluttering a very small space. Other airport hotels here have a much better setup. The restaurant is good, everything is clean, and the shuttle service is excellent.
Stayed 1 night in Jan 2024
Response from Christina Moore on 19 Jan 2024
I am so sorry to hear of the issues you experienced in the rooms here at the Four Points. We will work to see how we can improve the space to make it feel more welcoming and open.

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
The power on the TV went out every 5 minutes and it had to be restarted. The bed made a loud clicking noise every time we moved and when we got up from our terrible nights sleep there was no hot water in the shower. Never staying here again
Stayed 1 night in Jan 2024
Response from Christina Moore on 19 Jan 2024
I am beyond sorry to hear of the issues you experienced. We are working hard to fix these issues. We hope you give us another chance in the future.

6/10 Okay

James

Liked: Cleanliness, staff & service
This is not about the property. We booked a king room via Expedia and when we got here they said they were oversold on King Rooms and make us take a douple queen. They were very nice and tried to accommodate but still did not get what I booked.
Stayed 1 night in Jan 2024
Response from Christina Moore on 19 Jan 2024
I am beyond sorry to hear about your experience. I am happy to hear the team worked hard to correct the issue and i apologize we were unable to fix it. We do hope you will stay with us again in the future.

6/10 Okay

Ricardo, Mexico

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christina Moore on 19 Jan 2024
Thank you for letting us know about your stay. I am sorry we were unable to provide you with a 5 out of 5 experience. We hope you give us another chance in the future.

6/10 Okay

Morgan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dingy
The hotel is dingy and run down. The room was dark and carpet old. The door to get into the hall was broken and open. I was told to take the elevator to the second floor and use the key. When we arrived at the door a note was taped to the door that said no entry between 11pm-7am the lock was broken door was open.
Stayed 1 night in Jan 2024
Response from Christina Moore on 23 Jan 2024
Morgan, I am so sorry to hear about your experience. We have fixed the door and are working on changing all lightbulbs to create a brighter warmer feeling in the rooms. I do hope you give us another chance.

8/10 Good

Levi

Liked: Cleanliness, staff & service, amenities
wasn’t even told we needed to pay for parking until i went to park
Stayed 1 night in Jan 2024
Response from Christina Moore on 23 Jan 2024
Levi, I am so sorry we never want to inconvenience our guests. I do hope you enjoyed everything else during your stay. We hope to welcome you back again soon

4/10 Poor

Brenda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Best thing about this hotel is the upgraded restaurant and the restaurant staff.
Stayed 1 night in Dec 2023
Response from Christina Moore on 23 Jan 2024
Hi Brenda, I am so happy to hear you enjoyed the restaurant and our team. I am sorry if the rest of the property did not meet your standards, we are working hard to get better everyday and will continue to do so. We do hope we get the chance to serve you again soon!

8/10 Good

Filimon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Front Desk was friendly and accommodating when we arrived after 7 PM. She gave us a room by the entrance where we actually needed to be on the first floor. a few things were missing from the room, but housekeeping was very prompt in supplying maintenance fixed our phone which was not working. Unfortunately, the overall cleanliness of the room was not that great. When they came to clean it, they didn’t replace the coffees or cups or the water we used. It seems housekeeping just made the beds Because our towels were still on the floor in the restroom area.
Stayed 2 nights in Dec 2023
Response from Christina Moore on 23 Jan 2024
Filimon, Thank you for sharing your experience! I am happy the front desk was able to give you a room you enjoyed. I am sorry about the issues with housekeeping, I have shared your comments with the team so we can work on ensuring this does not happen in the future. We hope to see you again soon!

8/10 Good

Matthew, Rock Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yaneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Fred St

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly professional staff
Stayed 1 night in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right by the airport!
Great!
Stayed 1 night in Dec 2023
Response from Christina Moore on 23 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Larain

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Christina Moore on 16 Feb 2024
Thank you for providing your honest feedback. We strive to provide the best customer service and experience for all of our guests. Rest assured we are hard at work ensuring that the issues experienced during your stay are addressed and taken care of promptly so situations like this can be avoided. We hope you will give us a chance to make it up to you and visit again soon.

2/10 Terrible

Larain

Disliked: Cleanliness
Response from Christina Moore on 16 Feb 2024
Thank you for providing your honest feedback. We strive to provide the best customer service and experience for all of our guests. Rest assured we are hard at work ensuring that the issues experienced during your stay are addressed and taken care of promptly so situations like this can be avoided. We hope you will give us a chance to make it up to you and visit again soon.

4/10 Poor

Patricia

Liked: Staff & service
Response from Christina Moore on 16 Feb 2024
Thank you for providing your honest feedback. We strive to provide the best customer service and experience for all of our guests. Rest assured we are hard at work ensuring that the issues experienced during your stay are addressed and taken care of promptly so situations like this can be avoided. We hope you will give us a chance to make it up to you and visit again soon.