Fountain

Reviews of DoubleTree Suites by Hilton Tucson Airport

4 out of 5
DoubleTree Suites by Hilton Tucson Airport
7051 South Tucson Airport Blvd., Tucson, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1008 reviews" "
Rating 8 - Good. 269 out of 1008 reviews" "
Rating 6 - Okay. 130 out of 1008 reviews" "
Rating 4 - Poor. 118 out of 1008 reviews" "
Rating 2 - Terrible. 104 out of 1008 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Marvis, SAINT LOUIS

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The outside of the property is gorgeous, however, the room we stayed in was really run down. Getting hot water was almost impossible due to the poor condition of the shower faucet. Wallpaper peeling, furniture chipped, etc. However, the room was very, very clean and the bed was comfortable. Also, 5 minutes from the airport!
Stayed 1 night in Mar 2024

10/10 Excellent

Blanca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old. Walls are yellow, looks like wallpaper is bubbling. Old phones. Remote to tvs did not work. Appears to be mold in bathroom. . Will not be staying again.
Stayed 1 night in Mar 2024

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very spacious but furniture decor carpet a little dated. Staff awesome location right near to airport
Stayed 1 night in Mar 2024

8/10 Good

fouad

Liked: Cleanliness, property conditions & facilities
It was pleasant and roomy
Stayed 1 night in Mar 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Mar 2024

2/10 Terrible

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty.. sheets stained and bathroom dirty AS well
Stayed 2 nights in Mar 2024

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated hotel rooms. Bathroom smells like wet towels. You cannot control your own temperature in room. This place has a lot of potential as the courtyard is very nice but limited seating. People in pool area had to lie on ground. Old towels. Needed renovations and repairs about 15 years ago. I dont recomend going here. At least the staff was professional and nice enough
Stayed 2 nights in Mar 2024

4/10 Poor

Kelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked for a late check out and confirmed that we could check out at 1pm. The next day the told us “nobody said that” and we were told to leave right on the spot or we would be charged a fee!! Also advised upon check who the young woman at the desk who was the only honest person we encountered advised of breakfast times as it was included in our stay. Went to breakfast and advised we did not have breakfast included. The young woman with the red hair and fair completion was amazing!!!! I am just disappointed that the other woman who was very rude. The restaurant staff and service was amazing!! The only down fall was being lied to about breakfast not being included and our late check out when we specifically asked for one and confirmed with a nice gentleman at the front desk. Sadly I do not think we will be staying here again. Unless we can only deal with the nice young woman who checked us in upon our arrival. She was absolutely amazing.
Stayed 3 nights in Mar 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service
I liked its proximity to the airport.
Stayed 1 night in Mar 2024

8/10 Good

elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Like that us a small airport
Stayed 1 night in Mar 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
The staff is amazing and friendly. Love the warm cookies they have stored at the desk. Yum. Room was nice and clean. However somewhat dated and somethings were done in a fix quick fashion, will fix better later. The area around the property is very lovely. Loved the fountain in the courtyard. Right next to the airport. super convenient.
Stayed 1 night in Mar 2024
Response from JR on 11 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat...Only have one option for entire facility. HEAT or AIR. Low water pressure. They hope to renovate soon.
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would not stay again
Stayed 9 nights in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 Okay

Aga

Travelled with family
Disliked: Property conditions & facilities
The grounds were well kept liked the concept of suit like rooms with double door entry however the room it self needs updates things like sofa, chair and even bed sheets most cabinet doors around the sink area were broken and overall room conditions old
Stayed 2 nights in Feb 2024
Response from JR on 20 Feb 2024
I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this April 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again, I would like to apologize for an inconvenience. I hope that you will give us another opportunity in your next stay in Tucson. You have my email. Please don't hesitate to reach out.

10/10 Excellent

Armando

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for your recent stay with us. We hope to see you again soon

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Having separate living space is nice.
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Good dining and cocktails. Convenient airport hotel.
Stayed 1 night in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made this hotel shine! I received a very friendly, warm greeting from the front desk upon checking-in. My room was cleaned very well while I was away. The room itself is large! I had a separate living room with hideaway bed and the bedroom was large. The door is open to the courtyard but the courtyard is secure. It felt like an older hotel community but as I said, the staff made the stay worth it!
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.

4/10 Poor

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. If there was anything that we could have done better let us know, we would like to hear from you. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you.

6/10 Okay

Salvador

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom to small, ur nearly rubbing against the toilet paper rolls while sitting on toilet. Tub would drain very slow causing u to stand in water while showering.
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. These challenges you experienced are more than disappointing and assure you that we will have them addressed each one of them with our team. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Very nice room & staff!
Stayed 1 night in Jan 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.

10/10 Excellent

Marcelo

Stayed 2 nights in Jan 2024

2/10 Terrible

Antoinette

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton

10/10 Excellent

Risikesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Lynette, Tempe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Dog friendly, clean, quiet, and comfortable. Annalisa, at the front desk, is knowledgeable, friendly, and accommodating. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times and always great! Good rooms for the price, great pool, restaurant and bar attached and a two minute shuttle to the airport.
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Ricardo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 2 nights in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

Anthony

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff was awesome, the room ac and heater did not work… the from tv remote also wasn’t working… ice machines on 2nd and 3rd floor were out of order my room the door has a big gap on the top.
Stayed 2 nights in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Electronics need to be updated.
Stayed 1 night in Dec 2023
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Ann

They have charged my credit card $150 extra
Stayed 1 night in Dec 2023
Response from JR on 14 Feb 2024
We are currently looking in to this charge...

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns, please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!

6/10 Okay

JOHN

Liked: Staff & service
Disliked: Property conditions & facilities
It’s seen better days
Just passing thru town and chose a Double Tree for quality but this is an older hotel in need of remodeling and some exterior cleaning on walkways and carpets. Would I stay again but I would definitely look around a bit more.
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

10/10 Excellent

angelica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is always so helpful.
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!

4/10 Poor

Neil

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was originally very nice I am sure but is in bad condition now we had a king suite and they were bed bugs biting us. Brooke the service person at the front desk gave us another room at a complimentary on today but actually we left with the bugs all over our clothes now and have to travel back that way very very uncomfortable not recommended I am a Hilton Honors member soon 1992
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!

6/10 Okay

Gregory, Germantown

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is clean, but the toilet and shower equipment is ancient and doesn't function well.
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities
Front desk receptionist stated it was okay if I checked out at 12p (noon), but by 10:30am housekeeping was trying to open my door without knocking. I advised her I would be leaving by noon and again came back at 11a attempting to open the door. That made me feel rushed and uncomfortable.
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

2/10 Terrible

Sarah, Manhattan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

4/10 Poor

Roman, La Verne

Travelled with family and small children
Disliked: Property conditions & facilities
The room was cold and there was no way to adjust the room temperature, unless you ask the staff to bring you a separate room heater. The ice maker and the elevator close to my room were out of service. For a Hilton property this hotel looks very old and poorly maintained, requires major renovations/upgrades to look like other Hilton properties.
Stayed 2 nights in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

2/10 Terrible

Marie

Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

4/10 Poor

Roman, La Verne

Travelled with family and small children
Disliked: Property conditions & facilities
Nice big rooms and comfortable beds with lots of pillows. Otherwise the property looks old, rooms are cold and heat is not working, lots of noise coming from the airport. There is not much around the area.
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.

10/10 Excellent

Ramiro

Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!

2/10 Terrible

HAROLD

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are in dire need of remodel! The property itself is run down and just looks awful! Stains on the carpeting. Mattresses have out lived their life cycle and are very uncomfortable. The only good thing about this property was the onsite restaurant, Finnegan's Pub. The service was great, the food fresh and delicious, and the atmosphere welcoming. Overall do not stay at this property until such time it gets its much needed remodel!!
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.