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Rating 10 - Excellent. 387 out of 1008 reviews" "
10 - Excellent
387
Rating 8 - Good. 269 out of 1008 reviews" "
8 - Good
269
Rating 6 - Okay. 130 out of 1008 reviews" "
6 - Okay
130
Rating 4 - Poor. 118 out of 1008 reviews" "
4 - Poor
118
Rating 2 - Terrible. 104 out of 1008 reviews" "
2 - Terrible
104
8.0/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Marvis, SAINT LOUIS
Travelled with partner
24 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The outside of the property is gorgeous, however, the room we stayed in was really run down. Getting hot water was almost impossible due to the poor condition of the shower faucet. Wallpaper peeling, furniture chipped, etc. However, the room was very, very clean and the bed was comfortable. Also, 5 minutes from the airport!
The rooms are old. Walls are yellow, looks like wallpaper is bubbling. Old phones. Remote to tvs did not work. Appears to be mold in bathroom. . Will not be staying again.
Very dated hotel rooms. Bathroom smells like wet towels. You cannot control your own temperature in room. This place has a lot of potential as the courtyard is very nice but limited seating. People in pool area had to lie on ground. Old towels. Needed renovations and repairs about 15 years ago. I dont recomend going here. At least the staff was professional and nice enough
Asked for a late check out and confirmed that we could check out at 1pm. The next day the told us “nobody said that” and we were told to leave right on the spot or we would be charged a fee!! Also advised upon check who the young woman at the desk who was the only honest person we encountered advised of breakfast times as it was included in our stay. Went to breakfast and advised we did not have breakfast included. The young woman with the red hair and fair completion was amazing!!!! I am just disappointed that the other woman who was very rude. The restaurant staff and service was amazing!! The only down fall was being lied to about breakfast not being included and our late check out when we specifically asked for one and confirmed with a nice gentleman at the front desk. Sadly I do not think we will be staying here again. Unless we can only deal with the nice young woman who checked us in upon our arrival. She was absolutely amazing.
The staff is amazing and friendly. Love the warm cookies they have stored at the desk. Yum. Room was nice and clean. However somewhat dated and somethings were done in a fix quick fashion, will fix better later. The area around the property is very lovely. Loved the fountain in the courtyard. Right next to the airport. super convenient.
Amanda
Stayed 1 night in Mar 2024
Response from JR on 11 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
No heat...Only have one option for entire facility. HEAT or AIR. Low water pressure. They hope to renovate soon.
Joel
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.
10/10 Excellent
Alejandro
27 Feb 2024
Liked: Cleanliness
Alejandro
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.
6/10 Okay
Aga
Travelled with family
19 Feb 2024
Disliked: Property conditions & facilities
The grounds were well kept liked the concept of suit like rooms with double door entry however the room it self needs updates things like sofa, chair and even bed sheets most cabinet doors around the sink area were broken and overall room conditions old
Aga
Stayed 2 nights in Feb 2024
Response from JR on 20 Feb 2024
I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this April 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again, I would like to apologize for an inconvenience. I hope that you will give us another opportunity in your next stay in Tucson. You have my email. Please don't hesitate to reach out.
Thank you for your recent stay with us. We hope to see you again soon
8/10 Good
John
Travelled with family
15 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Having separate living space is nice.
John
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not too distant future!
Nice property. Good dining and cocktails. Convenient airport hotel.
Mary
Stayed 1 night in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.
The staff is what made this hotel shine! I received a very friendly, warm greeting from the front desk upon checking-in. My room was cleaned very well while I was away. The room itself is large! I had a separate living room with hideaway bed and the bedroom was large. The door is open to the courtyard but the courtyard is secure. It felt like an older hotel community but as I said, the staff made the stay worth it!
Jonathan
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. If there was anything that we could have done better let us know, we would like to hear from you. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you.
6/10 Okay
Salvador
Business traveller
4 Feb 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom to small, ur nearly rubbing against the toilet paper rolls while sitting on toilet. Tub would drain very slow causing u to stand in water while showering.
Salvador
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. These challenges you experienced are more than disappointing and assure you that we will have them addressed each one of them with our team. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.
10/10 Excellent
Marcelo
27 Jan 2024
Marcelo
Stayed 2 nights in Jan 2024
2/10 Terrible
Antoinette
25 Jan 2024
Liked: Staff & service
Disliked: Cleanliness
Antoinette
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
This is a great property. Dog friendly, clean, quiet, and comfortable. Annalisa, at the front desk, is knowledgeable, friendly, and accommodating. I highly recommend this hotel.
Lynette
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
I've stayed here a few times and always great! Good rooms for the price, great pool, restaurant and bar attached and a two minute shuttle to the airport.
Michael
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
10/10 Excellent
Ricardo
Travelled with family and small children, Business traveller
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
Staff was awesome, the room ac and heater did not work… the from tv remote also wasn’t working… ice machines on 2nd and 3rd floor were out of order my room the door has a big gap on the top.
Anthony
Stayed 2 nights in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton
10/10 Excellent
Vanessa
6 Jan 2024
Vanessa
Stayed 1 night in Jan 2024
Response from JR on 28 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!
2/10 Terrible
Ann
1 Jan 2024
They have charged my credit card $150 extra
Ann
Stayed 1 night in Dec 2023
Response from JR on 14 Feb 2024
We are currently looking in to this charge...
6/10 Okay
Mario
Travelled with family
15 Dec 2023
Liked: Cleanliness, staff & service
Mario
Stayed 1 night in Nov 2023
Response from JR on 28 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns, please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!
6/10 Okay
JOHN
10 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
It’s seen better days
Just passing thru town and chose a Double Tree for quality but this is an older hotel in need of remodeling and some exterior cleaning on walkways and carpets. Would I stay again but I would definitely look around a bit more.
JOHN
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!
Property was originally very nice I am sure but is in bad condition now we had a king suite and they were bed bugs biting us. Brooke the service person at the front desk gave us another room at a complimentary on today but actually we left with the bugs all over our clothes now and have to travel back that way very very uncomfortable not recommended I am a Hilton Honors member soon 1992
Neil
Stayed 1 night in Dec 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!
6/10 Okay
Gregory, Germantown
29 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is clean, but the toilet and shower equipment is ancient and doesn't function well.
Gregory
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
Front desk receptionist stated it was okay if I checked out at 12p (noon), but by 10:30am housekeeping was trying to open my door without knocking. I advised her I would be leaving by noon and again came back at 11a attempting to open the door. That made me feel rushed and uncomfortable.
Veronica
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
2/10 Terrible
Sarah, Manhattan
25 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Sarah
Stayed 3 nights in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
4/10 Poor
Roman, La Verne
Travelled with family and small children
25 Nov 2023
Disliked: Property conditions & facilities
The room was cold and there was no way to adjust the room temperature, unless you ask the staff to bring you a separate room heater. The ice maker and the elevator close to my room were out of service. For a Hilton property this hotel looks very old and poorly maintained, requires major renovations/upgrades to look like other Hilton properties.
Roman
Stayed 2 nights in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
2/10 Terrible
Marie
22 Nov 2023
Marie
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
4/10 Poor
Roman, La Verne
Travelled with family and small children
21 Nov 2023
Disliked: Property conditions & facilities
Nice big rooms and comfortable beds with lots of pillows. Otherwise the property looks old, rooms are cold and heat is not working, lots of noise coming from the airport. There is not much around the area.
Roman
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.
10/10 Excellent
Ramiro
20 Nov 2023
Ramiro
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!
10/10 Excellent
Brenda
17 Nov 2023
Brenda
Stayed 1 night in Oct 2023
Response from JR on 14 Dec 2023
Thank you for your kind review! We are always happy to have you back as our guest and we are looking forward to your next visit! If you have any future inquires or questions or concerns please do not hesitate to contact us at the property level, we are here for you! Thank you for choosing DoubleTree Suites by Hilton as your home away from home while in Tucson, Arizona!
The rooms are in dire need of remodel! The property itself is run down and just looks awful! Stains on the carpeting. Mattresses have out lived their life cycle and are very uncomfortable. The only good thing about this property was the onsite restaurant, Finnegan's Pub. The service was great, the food fresh and delicious, and the atmosphere welcoming. Overall do not stay at this property until such time it gets its much needed remodel!!
HAROLD
Stayed 1 night in Nov 2023
Response from JR on 14 Dec 2023
Thank you for taking the time to write a review about your recent stay. It is unfortunate that we did not meet your expectations. We will take this review as a learning opportunity to for growth and improvement. If you are in our area again, we hope you will allow us to provide you with a more rewarding stay. Thank you for choosing DoubleTree Suites by Hilton.