Traveled in hot humid June. Arrived and was helped by porter Alan. Was upgraded for free to a spacious suite. Staff at the front made an effort to help locate restaurant on the first day. Room was clean, prompt service when needed. Had everything in it, including international power converters. Slept well on comfortable mattress. Staff helped to hail and direct taxi to desired location. Overall excellent stay.
- Helpful front desk staff, with excellent English.
- Plenty of shopping.
- Comfortable, spacious room.
- Good location.
- Taxi service.
- A little bit of a walk to get to the MTR station. Perhaps since it was so hot out, it made the walk seem longer than it was.
- Attached to a confusing mall, easy to get lost in. In order to get to the Star Ferry to Central or Wan Chai, you have to go into the crowded mall. There aren't any signs in Harbor City complex pointing to the Prince Hotel (and there is even a luxury goods store called "Prince" to make it more confusing")
- Security appears a little uptight and is somewhat intimidating. They stare at you while you come off the elevator and do not convey greetings.
- In-house add@Prince dining option was terrible. Not up to Western standards.
2nd time staying at Gateway. Overall, I love it. Clean, friendly (maybe a bit too much ... especially when they try to take you bag every 10 seconds .... ). One of the best location for tourists. I stay here for business as it is close to my meetings.. . Walking distance to the ferry dock. Awesome. One thing though, I paid for a full upgrade, and I ended up getting a small room with a queen bed and no tub. I had to go back downstairs and argue to get at least a king size bed. I still have no idea why I paid extra to "upgrade" .. and have to argue my way to get the room I was supposed to get in the first place... . Left a bad feeling afterwards. So this time I'm at a different hotel. I go to Hong Kong for business 3 times a month. I was hoping Gateway would be my regular...
The disappointing aspect of this was the check in procedure. They got nothing right and were not helpful. We had asked for a higher level room with a harbour view (had paid for a harbourview room and for access to the Rhombus room) and away from the lift. Instead, we got a mid level room with virtually no harbour view (looking out on a building site) and right on the lift well. In addition, they tried to get $2,000HK from us for use of the bar fridge in the room. This was not stated anywhere on their website or Expedia. Even though we told them that we would not be using their bar fridge they still insisted until we told them point blank that we were not giving them that money. Eventually they agreed to take the bar fridge contents out of the room.
This whole procedure was very unsatisfactory.
The next morning we complained about the room. Fortunately the staff in the Rhombus room on the 39th floor got involved and were very helpful (Sharon in particular) and upgrade us to a very nice room with an unrestricted harbour view on the 32nd floor. We do wonder what would have happened if we had not paid the extra money for access to the Rhombus room and the staff - we would not want to deal with the check-in staff that we encountered.
Thanks to Sharon and Raymond from the Rhombus room staff our holiday then proceeded well.
The Hotel is well located but there are building works going on right in front of it which will eventually block out the harbour view from many rooms.
After checking in we were greeted by Tina one of the hotels staff, who guided us to our room and explained all the features. After which she told us about the actitives that would be taking place over the weekend. Took out the local map to show where and the easy way yo get there.
I'm hard to impress I do travel internationally, but she went over and beyond. As well as the bell men who also took the time to go over some of be night life. It's also in a great location close to the subway and shopping. Also a eay walk to the nightly light show. I've been to HK many times and this hotel is worth the money.
Discover non-stop shopping, famous landmarks, and world-class museums (from art to science) in Tsim Sha Tsui. Serious shoppers should try the Harbour City shopping complex. Nathan Road’s Golden Mile offers more of the local scene. Canton Road offers designer labels, and Granville and Cameron roads boast bargain clothing. Head harborside to the promenade for the nightly Symphony of Lights show.
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