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Reviews of Borgobianco Resort & Spa Polignano - MGallery

5 out of 5
Borgobianco Resort & Spa Polignano - MGallery
Contrada Casello Cavuzzi, Polignano a Mare, BA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 125 reviews" "
Rating 8 - Good. 27 out of 125 reviews" "
Rating 6 - Okay. 13 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

gaetan

Stayed 4 nights in Oct 2023

6/10 Okay

Emilie

Stayed 4 nights in Sep 2023

4/10 Poor

alexia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT WASTE YOUR $ NOT 5star. It is def not a 5star hotel. Lobby: completely outdated, old.I was in room 118 were the ac never worked, same as wifi (for 2 days). Pool: area is disgusting, all towels are old and threads are running out the edges. Sun beds are full of sunblock and ruined by dirt. The pool itself is turning black on patches, looks like mold, as if there was no maintenance. The staff never came to ask if we wanted something from the bar, instead they were flirting with other customers. We had to walk to the bar to make them pay attention. Music was a local radio. Unacceptable! The lifeguard was on her cellphone all day long and of you asked her something she would had an attitude . Room: ac shot down at 4 am in the morning. Called the front desk, a representative came to the room said there was nothing to do, that I needed to wait until the next day to make a complain. Electricity was shut twice. Next morning I asked to speak to the manager . The solution, a cooler/fan that was dripping water all over the floor, they had to put a towel beneath the machine to stop the water from running. There was a tooth pick on the bidé that was never cleaned in 48hr. Spa: had a couples Aphrodite massage. They were understaffed. Masseurs had jeans on. Only one massage bed. The other one was a wooden table no space to lay your head on (like a massage table). Was charged 200€ for it. I explained all to the manager twice, solution never worked. Portable wifi, not a 5star hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. Like the rest of Italy, it was extremely hot while we were there in July 2023, and at times I think the central air conditioning was straining.
Stayed 4 nights in Jul 2023
Response from Rossella on 30 Jul 2023
Dear Ms Antoinette,Thank you for taking the time to provide us with your feedback. We're happy to hear you enjoyed your stay with us and look forward to welcome you back again very soon. We hope to see you back in Polignano in the very near future. Kind regards, Rossella - Assistant Hotel Manager

10/10 Excellent

Marissa

Stayed 5 nights in Jul 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Borgobianco was wonderful. The staff were welcoming and always helpful and pleasant. The meals at the White Restaurant were always exceptional allowing us the enjoy local selections that were always delicious. Use of the indoor pool and spa was very relaxing. Highly recommend Borgobianco for its elevated quality of service and ambiance.
Stayed 3 nights in Jul 2023
Response from Rossella on 25 Jul 2023
Dear Ms Gina, Thank you for taking the time to provide us with very this amazing feedback. We strive to provide a memorable experience to our guests and I am happy to hear that we have met your expectations especially from the service received from the team, food tasted and pool areas. Please be reassured I will pass on your great comment. In the hope to welcome you back in the near future. Kind regards,Rossella - Assistant Hotel Manager

10/10 Excellent

Nina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort with a 5-Star Staff!
Extraordinary resort! Truly a hidden gem! Every part of our stay was exceptional. The staffwas attentive! The food delicious! The pool pristine! The views incredible! The rooms are beautiful, comfortable, and have every amenity you could need! Highly recommend!
Stayed 1 night in Jul 2023
Response from Rossella on 25 Jul 2023
Dear Ms Nina,Thank you very much for your "cracking" review. We strive to provide a memorable experience to our guests and I am happy to hear that we have met your expectations especially from the service received from the team and the food tasted, and that you really appreciated the pool area. Please be reassured I will pass on your great comment. Lastly, I am pleased that our location was ideal to your needs and hope to welcome you back in the near future. Kind regards,Rossella - Assistant Hotel Manager

10/10 Excellent

milva

Stayed 3 nights in Jun 2023

10/10 Excellent

Sofia

Stayed 2 nights in Jul 2023

10/10 Excellent

robby

Travelled with family
The property is a reminder about the old masseurs and the olive farms around the area, it is a unique setting as the views are the best and the gentle breeze from the ocean is awesome. The rooms are big and well equipped . The staff and the property is worth every penny spent and I will personally come back and stay at this property
Stayed 6 nights in Jun 2023
Response from Rossella on 8 Jul 2023
Dear Robby, Thank you for sharing your feedback following your recent stay at Borgobianco Resort&Spa- Mgallery. We are glad to know we made your stay a comfortable one. We appreciate your lovely comments and are delighted to know you found us in a fantastic location and that you were well looked after by the team. We look forward to welcoming you back again soon. Kind regards, Rossella - Assistant Hotel Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic!!!!
Stayed 3 nights in Jun 2023
Response from Rossella on 30 Jun 2023
Dear Ms Elizabeth, Thank you for taking the time to leave us such a lovely score. We are delighted to learn about your exceptional experience with our staff. Kind regards,Rossella - Assistant Hotel Manager

2/10 Terrible

Renata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible !!! Super dirty and uncomfortable
The hotel is well located, but the bed was like a rock ( no joking) the sheets where super uncomfy and the cleanliness was none existing ! I removed the pillowcases from the pillows and they where all stained, asked twice to the reception to change them ( on an aged dirty phone) and they completely ignored me, literally no one came! I had to go search for the cleaning lady myself, ask her to change the pillows and she did it, but then she told me: “well it happens, we have lots of rooms and your not even on a suite …” When I did the check out I brought this to the guy in the reception and he told me oh sorry, with zero interest. The sun beds where all dirty and stained, and NO ONE helps you with your luggage upon arrival or check out. So, for the price and the “5 stars rating “ you are far away from getting what you paid for.
Stayed 3 nights in Jun 2023

10/10 Excellent

Peter

Stayed 7 nights in May 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I loved our brief stay here. Great rural quiet location but only a 15 min pretty drive into Polignano for dinner. Beautiful hotel, with a very comfortable room, great staff, and an amazing breakfast. We would stay again.
Stayed 1 night in May 2023
Response from Rossella on 26 May 2023
Dear Ms Teresa, Thank you for staying at Borgobianco Resort & Spa – Mgallery, and for taking the time to leave such lovely feedback. I am happy to hear you have enjoyed and appreciated all the aspects of your stay such as location, room, food and especially the service received from the team. The whole team looks forward to welcome you back again very soon. Kind regards, Rossella - Assistant Hotel Manager

10/10 Excellent

Rafaela

Stayed 2 nights in May 2023

10/10 Excellent

Geetika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The highlight of this property is definitely the customer service. The staff is hospitable , very friendly and always ready to help with a smile . The property itself is nice with good facilities , great bf spread and in room facilities .
Stayed 1 night in Apr 2023
Response from Rossella on 11 May 2023
Dear Ms Geetika, Thank you for leaving such a wonderful review. I am so pleased you were well looked after by the team and greatly enjoyed the hotel property and rooms. Looking forward to welcoming you back any time soon. Kind regards, Rossella - Assistant Hotel Manager

6/10 Okay

Wanda

Travelled with group
Liked: Cleanliness, staff & service
Please note I received the spa discount but I didn’t use it. The property was very far from everything and there was no affordable taxis and the shuttle wasn’t always available. The shower drain was slow in both rooms I stayed in and I would expect better conditions for a VIP resort
Stayed 5 nights in Oct 2022

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service
Excellent accommodations and staff. Very relaxing experience. No complaints at all.
Stayed 3 nights in Sep 2022

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Borgobianco was magical. The setting and atmosphere was serene and calming. Much of this was due to the excellent care and service we received from the staff.
Stayed 4 nights in Sep 2022
Response from Sonia Borgobianco Resort e Spa on 2 Oct 2022
Dear Paul,thank you for your fabulous feedback.Warm regards by all staff!

10/10 Excellent

Amit, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Location is good, close to town. Beautiful area.
Stayed 2 nights in Sep 2022
Response from Sonia Borgobianco Resort e Spa on 20 Sept 2022
Dear Mr Amit,thank you for your kind words after your experience in our masseria. We wait for you again!Best wishes

10/10 Excellent

Caroline

Stayed 4 nights in Aug 2022

8/10 Good

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😄
Stayed 5 nights in Aug 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great views and wonderful staff! Highly recommended
Stayed 4 nights in Jul 2022
Response from Borgobianco Resort e Spa on 7 Aug 2022
Dear Richard, me and all staff thank you for your fabulous words expressed after your experience. Hope to see you again!

8/10 Good

patti

Stayed 3 nights in Jul 2022

10/10 Excellent

Chanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous, quiet hotel with beautiful views of the countryside and distant views of the water. A fantastic breakfast offering, pleasant and helpful staff, a beautiful pool and lunch bar area. We loved our stay and visits to the surrounding towns
Stayed 3 nights in Jul 2022
Response from Borgobianco Resort e Spa on 17 Jul 2022
Dear Mr Chanda, we are glad to know you appreciated you stay in Borgobianco Resort e Spa. We thank you for your kind words , Nicola and all staff send you their greetings. Best regards, Sonia Centrone

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

irene

Stayed 4 nights in Apr 2022

10/10 Excellent

DMarchbank, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and luxurious hotel. Having recently stayed here for the start of our holiday, we immediately stared to relax and unwind from the stresses of work. Our initial welcome was warm, profession and friendly, despite all the personal distancing of COVID-19. This warmth was continued throughout our stay, with every single member of staff helping to ensure we had a great stay. The room was a good size with all expected faciliies, the pool, bar and restaurant were also fabulous places to spend some time. The overall look and feel of this hotel was fabulous, with many large and small courtyards to sit and relax with a book, a drink or chatting with companions. I can recommend this hotel to anyone looking for a luxurious stay in the Puglia region.
Stayed 5 nights in Jul 2020

6/10 Okay

Diogo

Liked: Cleanliness, property conditions & facilities, room comfort
It did not feel like a 5* hotel. Service
Stayed 1 night in Oct 2019

10/10 Excellent

Harley

Stayed 3 nights in Aug 2019

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Abysmal at best
I was really disappointed with our stay after having somewhat high expectations, especially given the Sofitel brand. Upon arrival I felt the location was a bit too remote and the hotel itself was unimpressive. Our room barely had air conditioning and the entire hotel is essentially without wifi. When we asked about the AC the woman at reception was disinterested and did little to offer a solution, never checking in to see if there had been any improvement. Since we were only there two nights we decided to just deal with the heat. We also repeatedly asked about the wifi and were told it doesn't work well when a lot of people are on it, but there was no effort made to troubleshoot/help improve its' performance. They should not advertise as a hotel with wifi because it is non functioning. One bright spot in an otherwise terrible experience was their willingness to help us locate a pharmacy when we encountered a stomach bug from bad seafood. They called and spoke to multiple pharmacies on our behalf to ensure we were able to get medicine before they closed. Overall I wouldn't recommend the hotel to anyone - the grounds were unimpressive, the pool was frigid (jacuzzi was oddly the same temperature), the rooms were hot and uninviting (our bathroom had a sewage smell), wifi doesn't work, and the service was mediocre at best.
Stayed 2 nights in Jul 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing.
Nice and friendly. Excellent service. Restaurant recommended. Nothing to do around the hotel. Enjoy the pool and the sauna .
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Nice setting and room - service is lacking
Pros: Nice location, rooms were spacious, clean and comfortable. Cons: Staff let the place down - I ordered water and juice from the pool bar and despite there only a dozen or so people in the pool area and my partner and I lying right by the pool on sunbeds, they waitress said she couldn't find us on the one lap she did, so she let our drinks sit on the bar counter for 20 minutes and I had to walk over to get them. Breakfast food is good and in a nice area but it's riddled with wasps flying everywhere and no covers are placed on the food buffet so every time you go to get food, you have to swat away several wasps - not great if you are allergic! Also, I have an allergy to duck down so requested in my booking that my bedding either be synthetic pillows, duvet or cotton blankets. This request wasn't cared for and when I phoned housekeeping to request this, they said they didn't have any non-synthetic duvets or weight cotton blankets - something I've never come across at a 5 star hotel before when I make this regular request. When I went to the use the gym in the morning, I had to go through a laborious process of having the receptionist read out a liability waiver since there was no staff member to supervise me using the weights in the gym? I then had to fill in the waiver document and sign it - a bit of an overkill just to use some hand weights and a bit of a mood dampener when all you want to do is have a pleasant morning workout.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with fab shuttle service
Me and my two daughters shared a 3 bed suite in this hotel - it was so perfect. Everything that you would expect from a 5 star, with great service. The hotel is set in Olive groves, around 15 min shuttle ride from the centre of the town - this makes it so quiet and tranquil, an ideal place to sit back and relax. We combined relaxing with exploring some of the local areas including Arobello and a boat trip,during our 3 days stay, before continuing to Lecce. The staff went beyond what was expected, which added to our already lovely experience.
Stayed 3 nights in Jun 2018

10/10 Excellent

Lee, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, calm, nurturing.
Great food, friendly staff. Beautiful views. Off the beaten path.
Stayed 6 nights in Jun 2018

6/10 Okay

Denise

Liked: Staff & service
Air conditioner did not work for one night and when it did it was not working well. Pool opened late and closed early. Room smaller then expected.
Stayed 3 nights in May 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising place, a haven of peace
Well the approach on unmade roads is not promising and it is certainly out of the hub of polignano but please don’t let this put you off. This is an idyllic place with views over the fields to the sea. It has all the spa facilities ,none of which we used but the pool area is great and the gardens with huge comfy chairs offer all you could want. Breakfast was super with lots of choice and you can ask the chef to cook anything you want . The staff are all helpful and you can ask reception for the shuttle bus into town at any time you want as long as you give a time to return. Dinner is amazing. High quality food at reasonable price. We ate in town and paid almost as much and the presentation ,ambience and quality did not compare. If you want to relax and pamper yourself or even if you want to just enjoy a lovely place to stay then I would say go here and you will leave feeling better.
Stayed 4 nights in May 2018

10/10 Excellent

ORNIT RAHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming hotel, a little away from the city center, large and clean rooms, relatively few spa hours for a spa hotel, excellent breakfast

10/10 Excellent

Kat, Bethesda, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dining Room Rocks It
Donato (Maitre D) (and Vito (the chef) are reason alone to return to this hotel! Donato charmed us night after night, remembering the smallest details of our group and Vito was the master of Italian Fusion. What an incredible experience of flavor and hospitality. Facility was clean, indoor heated pool amazing, staff couldn't be better with their eagerness to make our stay memorable. A definite must for any traveler to Puglia.
Stayed 3 nights in Aug 2017

10/10 Excellent

Zu, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities, relaxing atmosphere, friendly & professional staff, good breakfast,...difficult to find faults!

4/10 Poor

MS, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bounced out of hotel with only 3 days notice!
My wife and I booked this hotel earlier this year and were in the process of packing our bags in readiness for the vacation when we received notification from the hotel that they were moving us to another hotel in another part of Puglia without any prior notice or choice. Their reasons? A large event was due to occur at the hotel that coincided with our intended stay, therefore no rooms would available that we had booked many weeks in advance. Very little notice; no choice in where we ended up; only compensation was a bowl of fruit and a bottle of Prosecco on our arrival. This sort of customer care & attention is what I would expect from a dodgy 1 or 2 star hotel who wouldn't think twice about inconveniencing their clients for a few extra Euros!!

10/10 Excellent

J&A, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquillity and comfort among the olive groves
We were looking for a mix of sightseeing and relaxing. We wanted a hotel with comfortable rooms, a pool, a restaurant, no loud music. We read the reviews of the hotel and were concerned about some unhappy ones. However we thought it offered what we were looking for. We spent our mornings visiting Alberobello, Matera, Locorotondo,Polignare e Mare, Ostuni, Lecce and Martina Franke. Towns with interesting sights and excellent coffee shops.All easily reached from Borgiobianco with a hire car. The weather was good so we spent the afternoons by the pool (itself closed as it is unheated). When the sun went in we retreated to the Spa where the indoor heated pool was almost too hot to swim in but was an good jacuzzi. Reception were very welcoming and helpful from the moment we arrived to our departure. The staff throughout the hotel were friendly and helpful without exception. The lounge bar has a television. The bar was open all day for coffee and drinks. They served the most scrumptious canapes with pre-dinner drinks and homemade biscuits with after dinner coffee. The restaurant served a good buffet breakfast. Dinner was a la carte, four courses each with three choices. The menu of local produce changed every two days when we were there (early May) which limited our choices. We had excellent food, beautifully presented. About 60-70 Euros for 4 courses. Very good Puglian wine was about 20 Euros a bottle. We had a very enjoyable week.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff that tried their hardest to assist us and make us feel comfortable. Nice and relaxing location if you want to get away for a couple of days.

6/10 Okay

Verified traveller

not a 5 star hotel
we decided to end our stay after 2 weeks of travelling around Puglia in this 5 star hotel. unfortunately it didn't live up to our expectations. this is more a 4 star hotel. the resort itself is very nice and private but it is not up to 5 star standards. I checked in to this hotel on my birthday, to my disappointment no one acknowledged that it was my birthday. I've stayed in Dubai and Bali and the hotel go our of their way to make you feel special. the breakfast was fine nothing special, service quiet slow. it is a 10 minutes drive to the centre on a bumpy road.

2/10 Terrible

Steve, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a bad hotel
1. - it is not on the water as suggested 2. -We paid extra for a sea view room - the sea was 5 mile away 3. -Dinner the firs night fish was not cooked - they didn't care - not taken off bill. 4. - we were ther 5 nights - the closed the restarant for 4 of the 5 nights for a large group. No bar food, no room service. except for breakfast - go out and eat. 5. - The big group partied in the courtyard until late in the evening. We asked to have the noise lowered but no use. We even caled Expedia and asked them to call the hotel & complain. The person from Expedia could hear the noise in the back ground and called the hotel. He said they would not do anything. 6 - We went to the bar and asked if they ahd any bar food such as nuts etc. - No all you can do is drink. There was a table set up, looked like dining for two. We asked what that was for and they said "Some special guests" - We sais "Arn't we special" and the waiter went off, came back & said they would provide us meals the same as the large group.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Spa resort only
Excellent if all you want is a quiet spa experience. There is not much else to do there and you definitely need a car as its a good 15 minutes from polignano a mare. Staff excellent....rooms need upgrading, maintenence. Free Breakfast great.

8/10 Good

Alastair K, London

Liked: Cleanliness, staff & service
Nice but not amazing
Location is very rural, with lovely views, but its a drive to civilisation. Pool was lovely, but food from the pool bar was a bit disappointing. Room was clean and fully functioning, with a simple unfussy design

6/10 Okay

Bernard, Marlow, Buckinghamshire SL7, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel for families
Difficult to communicate with staff in general. Bad Location - having to use taxi everyday