Loved that this hotel felt quaint with an upscale flair. There is a nice stream of water flowing next to hotel with benches that provides a calming and serene ambiance, and its just a 5 minute walk to excellent dining and entertainment options. Definitely would stay again, makes a perfect "stay-cation".
The hotel was old and needs a lot of updating. The staff was extremely nice to us, and the hotel itself was overall clean. The only complaints that we have about our room was there was a pair of used fake eyelashes on the microwave and the bed sheets and curtains were very old with some stains on them. You could tell they had been washed and they smelled clean, but they had old stains on them. We were only there for one night, and it wasn't bad. The hotel shower had a nice shower head that was adjustable to whatever setting you needed, and that was a perk. The previous reviews were worse than what the actual hotel was. The location was very convenient as it was very close to the interstate.
The one thing to know about this hotel is that they clean in the morning and they only replace towels and sheets once a week or so UNLESS YOU ASK THEM TO DO IT MORE OFTEN. I found all of the staff to be extremely responsive. It isn't a 4 star full-service hotel, so if you are expecting that, you will be disappointed. The rooms are clean though. The beds are VERY comfortable. The kitchen is a nice, convenient feature. If you want your sheets or towels changed out, just stop by the front desk on your way out for the day and ask for it to be done.
We stayed at the Hyatt Place before a concert at DTE Energy Theatre. I had booked 2 rooms and 1 was ready slightly before the 3pm checkin time. I was told to come back for the second shortly and they would 'block' the room next door and get it cleaned. When I returned after an early dinner, around 5pm I was told there were no rooms ready and that nothing had been 'blocked'. Sharon was very rude and stated that just because the check in time is 3pm, rooms can be ready anytime after this. When I said 3pm is when the room should be ready she was quick to jump and state that 'everyone has been through this'. An apology would have done wonders. When the other guests were checking in and asked for some compensation they were told no. Guests were getting changed in different rooms in the lobby area while they waited for their room to be ready.
The maid staff did a great job and the rooms were very clean. It appears staffing is an issue here.
Overall, a nice hotel in the area of DTE Energy and The Palace / Great Lakes Crossings mall but the staff could use some help.
Troy is a business and shopping destination in suburban Detroit. It is home to the exclusive Somerset Collection shopping center. Auburn Hills is home to the NBA’s Detroit Pistons and the WNBA’s Detroit Shock. Both teams play at The Palace of Auburn Hills.
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