Firstly, I need to give positive feedback about one of the receptionists Ms. Anu (unfortunately I don't know her full name. she gave me her name in short), very professional and exceptional customer service. She would go out of her ways to assist.She is one of the reasons to make my hotel stay comfortable and pleasant, meeting all my requests in the best way possible. about the hotel: The hotel is 15-20 mins away from the city but the hotel staffs can arrange a rickshaw for you..would cost 100-150 rupees to the city.Its not far from the airport, v. close to the beach. I guess all the rooms have pool view. The rooms are clean, the restaurant is good, breakfast (buffet) has a variety however they have the same things almost everyday except 1 or 2 changes daily, but overall it was good. The staffs are all good, facilities in the rooms are all good and in good condition. Out of all the 7 days stay I was unhappy about 1 night when they had " musical night" by the pool..of course the music was too loud and went on till about 2230 and i had pounding headache that night. however the rest of the nights were peaceful and quiet.
I stayed for nine nights and enjoyed it throughout. The staff was very helpful and pleasant. The hotel was quiet though it was in the center of the city. My room was cleaned each day, with fresh towels, etc. The dining room was always clean, the staff helpful, and the food was excellent. There is a buffet for lunch and dinner with several very good dishes to go along with rice or breads.
This hotel offers a very professional service. Staff at Reception were helpful with reconfirming flights and I was upgraded as I arrived on my birthday. It turns out that my daughter had discussions with the hotel about providing me with a birthday cake and thought that this had been arranged, but nothing materialised. She was quite disappointed as she had gone to some trouble over this. Apart from this, I enjoyed my stay.
The Residency Tower is centrally located in Trivandrum. We arranged an airport pick-up through them, which did seem a bit expensive but on the other hand, our very professional and courteous driver was there to meet us, and the pick-up went very smoothly. The hotel also arranged a driver to take us to the Padmanabhapuram Palace the next day and to take us on to our next destination the day after. I believe the rates were reasonable. The driver was also friendly, and the car was very clean. As for the hotel, it too was very clean--both the public areas and our room. We had a "double room king bed" and it was huge--almost like a suite. There was a whole sitting area in addition to the bedroom area. The bed itself was very firm (which we like) and everything about the room was spotless. We ate meals at both hotel restaurants, and the food was uniformly good. (Neighborhood restaurants, by comparison, seemed a bit sketchy, though we did have lunch at one of them and it was decent and quite inexpensive.) But the very best thing about the Residency Tower was the staff. They were as warm and friendly and helpful as can be imagined. We'd stay there again in a heartbeat.
The hotel was close to everything...its in the center of the city. The staffs are exceptionally good although I had argument with one staff Mr. Shibin however it was total misunderstanding and he apologized professionally. The staffs are very helpful, they would go out of their ways to meet your request. Was extremely happy with the service and the room. Facility is basic and meets the hotel standards. Would surely stay again!
Pocket Guide: Thiruvananthapuram District Trivandrum Intl. Hotels
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