Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2015
Pros: Coffee available all the time!
Location: Close to everything
Walk across the street to the beach. Plenty of parking.
2 out of 5
by A verified traveller from mi

Not a three hundred dollar room! Needs updating.

Posted 20-Jul-2015
Needs updating! Doors were scrached. Bed headboard was scrapped up. The air conditioner was so grubby, I didn't want to touch it. It was also incredibly noisy. My husband had to put tissue in his ears. The bedspread was obviously old!!! Breakfast was ok, although there wasn't enough seating. People had to wait in line for the waffle maker.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient.

Posted 20-Jul-2015
Pros: Location.
Cons: No
Location: Across from the beach, also near restaurants.
I liked the location, not right in the middle of all of the hustle. Clean and convient. Have stayed mutiple times.
2 out of 5
by A verified traveller

Nice place right by state park.

Posted 13-Jul-2015
Pros: On the main street by the state park. Clean and neat. Great staff who tried to make the stay a good one.
Cons: Live up to expectations of hot a breakfast. Anticipate running out of supplies. Fix the waffle maker. Keep trays full of hot food.
Location: Location was near restaurants,,, and a state park beach that can be reached via a 5 minute walk..
Staff was wonderful, room was clean and neat. Facility was adequate. However, a ticking pipe when some one used the shower in other rooms. The broken ice machine right next to the inner door woke us up during the night when someone tried to use it. Kids running in hall pounding on doors. The wifi worked intermittent or very slowly. All that could have been redeemed via the hot breakfast. Alas, the waffle machine was down, the orange juice machine served water, the few sausage patties were cold and greasy, and egg tray was empty. The butter in a fridge and hard as a rock when trying to at least have a muffin. Finally we just left. We didn't bother with breakfast the second morning. Could not take a chance of getting behind schedule again. Of course we do not expect perfection. After all it is a motel with all the usual goings on. But, the promised hot breakfast is something that could make a difference if the follow though was better.
Comment from Hotel Management
21-Jul-2015 by Ray, Hotel Management
Dear Valued Guest, Thank you for staying with us and sharing your feedback. We are proud to know you were satisfied with our staff and how clean your room was. However, please except our sincere apology with regards to the disappoinment you experience with our breakfast. We strive to make sure our guests are comfortable and enjoy our breakfast. We know it is a very important amenity for everyone. Thank you for letting us know what we can do to be better. We hope you will allow us another opportunity to serve you in the near future. Sincerely, Ray M. AGM
5 out of 5
Recommended
for Everyone
by A verified traveller

Great rates during the holiday week.

Posted 09-Jul-2015
We werent in the room much. Just to sleep. It was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from lansing

Posted 06-Jul-2015
We stayed over 4th of July weekend. Rooms spacious. Bathroom very small. Didn't use pools or any other facility but generally as expected for any hotel in this category. Breakfast standard. Staff were awesome. Crowded over holiday weekend but staff went out of the way to make things as smooth as possible.
Comment from Hotel Management
11-Jul-2015 by pam, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey and give us your feedback. We are pleased to know that you enjoyed your recent stay over the beautiful 4th of July weekend. Yes, it was a very busy weekend with the Holiday, the start of our National Cherry Festival, and the start of the Great Lakes Equestrian Festival. Thank you for the compliment regarding the service from our staff. All of our staff takes pride in providing helpful and friendly guest service, and it’s nice to receive positive feedback. Thank you for your business and we look forward to seeing you the next time you visit Traverse City. Kind Regards, Pam W GSM
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Close to the beach

Posted 28-Jun-2015
Cons: Bathroom is very small
Location: Beach is walkable. A few places to eat and shop are as well.
Friendly staff, nice breakfast. Check in and check out was quick.
2 out of 5
by A verified traveller from Houghton Lake, MI

disappointing!

Posted 27-Jun-2015
Pros: Pillows were soft and had lots of them.
Cons: Get someone else to supply your food for breakfast! Eggs and sausage are terrible.
No sound on the TV couldn't get it to work. Beds were very firm like sleeping on a rock. Breakfast was mediocre at best. Orange juice was really really watered down. When you see the dispenser start all you see is water coming out then finally you get so juice to go with you cup of water. For $150.00 a night I expect a lot more from a hotel. Fire doors were propped open which they never should be! Hotel associates should know this!
3 out of 5
Recommended
for Everyone
by A verified traveller from Streamwood,IL

Posted 22-Jun-2015
Pros: Price
Location: CLOSE TO DOWNTOWN
found the place to be clean and comfortable. Close to some other attractions
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and good location

Posted 22-Jun-2015
Pros: Location
Cons: Cleanliness
The hotel was nice and right across the street from the beach. We had a room with two double beds. One of the beds had bugs on the sheets. The hotel is dated, but for what we needed it for it was a fine place to sleep minus the bugs in one of the beds.