Exterior

Reviews of Aana Resort & Spa

3.5 out of 5
Aana Resort & Spa
19/2 Moo 4 Banklong praow, Ko Chang, Trat

Reviews

8.2

Very good

Rating 10 - Excellent. 81 out of 243 reviews" "
Rating 8 - Good. 108 out of 243 reviews" "
Rating 6 - Okay. 37 out of 243 reviews" "
Rating 4 - Poor. 9 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I chose Aana through Expedia, I had surveyed locations around the area by reading and researching. Aana delivered on all its promises. The setting is very rustic as the individual rooms are nestled among well established trees and shrubbery. There are flowers and flowering plants along with a variety of birds to complete the tropical feel. The design of this sprawling resort offers comfort, coziness, and isolation among closely located units. We choose a unit with its own plunge pool/jacuzzi. This is a wonderful treat. The intimacy and privacy offered with this amenity is well worth the additional price point. If you want a much larger version of a pool, there is one on the property. I mentioned the rustic feeling of the setting, and that is evident by the stressed wood that is used to build decking, walkways, etc. Aana is a hidden gem with a charm all its own. There are nooks and crannies within the resort that are wonderful to discover. The daily breakfast buffet offered an outstanding variety of fresh fruits, local and international dishes, and egg and local treats cooking stations. The staff throughout the facility was always friendly, helpful, and extremely courteous. Overall, Aana is clean and comfortable, if a bit slightly worn (our bed). Transportation in and around the facility is provided by local taxis (arranged by the front desk) into town, while a motorized flat or platform boat shuttles you to and from the nearby beach. We plan to return!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The staff is beautiful. Our villas were lovely and peaceful. The only suggestion I have is to order your scooter early or you might miss getting one that is so conveniently located on the property.

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

8/10 Good

Hernan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient.
We had a nice stay and enjoyed the friendly service. We especially liked the shuttle service by boat and car for our family. It made getting around super easy. There was a little bit of noise due to renovations going on but they never went on too early or too late.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Sort out your ants
I had to change rooms as my first one was infested with ants. Second room still had ants but not nearly as many. Other than that, a wonderful place to stay!
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
i think it old for the room and bahtroom also not close in the sea.
Stayed 1 night in Apr 2019
Response from AANA Reservation Team on 23 Apr 2019
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We hope to have the chance to welcome you again in the future! Best Regards,

4/10 Poor

Elsa

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from AANA Reservation Team on 23 Apr 2019
We would like to apologize for any inconvenience you may cause. We hope to have a chance to serve you again in the future. Best Regards,

10/10 Excellent

Artcharee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, really good services, all staff are so nice & friendly. I got accident from glass cut, staff help to clean and take care. Thank you so much
Stayed 1 night in Dec 2018
Response from AANA Reservation Team on 16 Jan 2019
Thank you so much for such great reviews , Ms. Artcharee. We really appreciate you taking the time out to share your experience with us. We do hope to have the opportunity to serve you again in the future. Best Regards,

10/10 Excellent

Rinchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from AANA Reservation Team on 15 Dec 2018
Thank you so much for your kind feedback. Hope to have you with us soon again.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Mix perceptions of the place.
Our stay was a kind of adventurous. The resort needs a lot of repairs and cleanings. Although it is still feel enchanter nature around and beautiful views. The main pool is ok, the infinite pool is dirty and seems not care. The beds are comfortable and the shower is great. The restaurant area is beautiful, the food is not great. But the breakfast is ok. Good internet. Horrible tv channels. Overall we enjoy the experience.
Stayed 2 nights in Jun 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ken, Vic Aus.

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good hotel in need of an upgrade.
Reasonable stay. Linen required changing when first checking room as was stained. Cracks and stains in bathroom. Room was not dark enough for a good nights sleep.
Stayed 5 nights in Mar 2018

6/10 Okay

J, London

Disliked: Property conditions & facilities
Exotic location. Looks a bit worn overall.
I visited Aana 5 years ago and returned in Feb 2018. 5 years on and the hotel looked worse for wear. The extensive wood paths and structures needs treatment and overall it look just tired. The Villas are nice but not as spacious as I'd hoped. The enormous bed was great though.It is still a great design with a maze of wooden walk ways and exotic villas. At £115 per night I didn't find it particularly cheap given it only has 3 star facilities. Breakfast is ok but not amazing.
Stayed 3 nights in Feb 2018

8/10 Good

Henk

Liked: Cleanliness, room comfort
Disliked: Staff & service
Upon arrival our room was fully Booked so they gave us another one (which we were not happy with). The hotel is beautiful build on stilts, but the restaurant and the bar are almost empty in the evening (pity, because the food is good). During the day it is nice to use kayaks to go to the beach, but in the evening you have to walk quite a bit along the road. There is a little shoo behind the reception which is handy. So our feelings about this hotel are very mixed.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good breakfast, great staff, bad location
Very enjoyable overall but the location was poor, drive to everywhere! Or boat to the nearest beach Would not stay again purely due to location If you want a secluded getaway it is perfect
Stayed 7 nights in Nov 2017

6/10 Okay

Nastassja

Liked: Cleanliness
hotel management needs to be improved
Water pressure is poor. Little hot water in bathroom. The bath tub is leaking.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place! looks like real tropical village. our villa was perfect: very nice, clean and you have everything you need for your stay. area is very quite so if you want bars and parties you'll need to go to white sand beach. you have free transfer there twice a day but the problem is the last one coming at 20:00 so if you want to stay longer you need to take taxi home. you have minimart at the hotel but it's pretty expensive. oh and one great tip! when you go for firefly watching just touch the water and you will see magic :)

10/10 Excellent

Jens, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and beautiful hotel with great pools.
Beautiful hotel set in gardens next to a river. Shuttle boat and free kayaks to the privat beach. Great pools and nice breakfast. Would definitely come back. It has a unique and relaxing feel to it, unlike many other places on the same beach. There are 2 bars and a few restaurants in walking distance but the surroundings are rather quiet.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quiet hotel
Very beautiful hotel with great deluxe room and lovely pools and shuttle boat to beach very nice daily

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

papa g, vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep, nice place
I wanna buy the bed cause I ain't ever slept so dang good. Awesome place

2/10 Terrible

juyoung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in. I waited almost an hr to find our booking. They couldnt find it. The resort was fully booked. I PAID IN FULL ADVANCE. It was unprofessional and unpleaseant experience. The front desk staff changes their word everytime we spoke.

6/10 Okay

Richard

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Quiet hotel, service needs improving.
The room was a good size and the nearby beach is quiet. There are free kayaks to borrow for the day which are fun. Unfortunately the restaurant and general hotel service are not at an acceptable standard. Avoid eating your evening meal at the hotel. I would advise you to hire scooters for the day (150 - 250 baht) and pop down to the towns to the south which have lots of good options for food. We stayed over NYE and this was a painful drawn out affair. A nice 3 course meal on the beach wits fireworks would suffice.

8/10 Good

Maik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden resort with great staff
nice and peaceful place for relax

10/10 Excellent

todd, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The regular rooms are very nice, but the villas are outstanding. I've stayed at Aana four times now, and will be back. The staff is very courteous, rooms very clean, great buffet breakfast.

8/10 Good

Shahryar

Liked: Cleanliness, room comfort
Affordable and clean
Decent place to stay. Staff was helpful. The only downside was the slow wifi

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Thoroughly enjoyable place to stay, all staff service was really good, food excellent and very fairly priced. Loved it, and recommended to friends already.

6/10 Okay

Michael

Charged extra for child under 12. One of the pools was closed, private beach strewn with litter embarrassing..

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible people are scam artists!!!
I booked a room for 3 adults in a simple room for my wife and her two friends. When they got there they asked for more money of course! even when I proved to them I booked for 3 on my e mails. Plus they told me it was double the price for it being Mother's Day weekend. bs if you ask me!!!

8/10 Good

Carolyn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty and quiet
A quiet and pretty setting on the river. The hotel provides free boat rides the couple of hundred meters up the river to the beautiful private beach on Klong Prao - the best beach in Ko Chang. There is also a free shuttle to White Sand beach and free use of kayaks. The rooms are spacious and well equiped and the lush tropical garden is lovely. Signs of age here and there and the rooms could use a paint job but that is common in tropical Thailand. A good riverside restaurant and breakfast is excellent. I really like this hotel and it's quiet setting off the main road. Two fabulous pools.

10/10 Excellent

Kittidet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

James, Phoenix

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service, good room
Arrived on the island at 11 am. The reception refused any early check in. When I returned at 1:45 pm they sat behind the counter doing nothing and waited until exactly 2 pm to let me have my room key. After visiting hundreds of hotels in Asia service like that is unacceptable. I wouldn't return.

10/10 Excellent

DAVID, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRANQUILITY by the river
TRANQUILITY... when was the last time that all you could hear was nature? At breakfast the restaurant location is difficult to surpass... overwhelming! The Hotel is surrounded by green lush forest in sub-tropical weather by the river and a 3 minute boat ride to the beach.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good place to stay
This hotel don't have beach view but you can go nearest beach by kayak. It is sunset beach. Room is ok but the building is a bit old.

8/10 Good

monty, Chiang Mai

Liked: Cleanliness, staff & service, room comfort
Paradise found!
Nice little get away for 5 days with my wife, and friends

8/10 Good

steve, western australia

Liked: Cleanliness, staff & service
Clean affordable hotel central on Koh Chang
2 great swimming pools, included buffet breakfast was excellent with Thai & western food. Gym was ordinary with only 3 machines. complimentry Kyacks were great for exploring mangroves and beach. Will stay again if i can get discount through Expedia

8/10 Good

Niinew, Nonthaburi,Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Private,I love it. this have activities for me, i like Kayak. I will come back again. New

6/10 Okay

Sunil, California

We were disappointed by the hotel. Staff not able to communicate well in English. No warm welcome. Food not good at all. Only good thing was the massage. Will certainly not stay there again.

8/10 Good

Jo, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away at a quiet location
This is a place if you do not want to stay at the beach but a nice river. Interestingly you have to kayak to the nice private beach.

4/10 Poor

travel bunny, U.S.A

Disliked: Staff & service, property conditions & facilities
overrated!!!!!!!!!! old old hotel
the room we booked is not what we thought it would be. super old furnitures. dirty swimming pool. breakfast ok but not much eatable warm dish. location is the worst and they only offer one shuttle to town at evening, so basically you are stuck in the small hotel room all day long. I would not recommend to anyone!!! not worth the money definitely not a 4 start!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Choice
Hotel rooms towels had stains, bed was supper hard, there was no hot water in the morning, no Internet in the room, there was mold in the bathroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The best resort and relax , I like swim,I like Bre
The best resort and relax , I like swim,I like Breakfast

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
much better and cheaper resorts on island
Service is dismal, dirty, could not use pool for one day and evening as private party which was really loud and shook the room. Overpriced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place to leisure! Love the private beach!

8/10 Good

Troy, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
food order wrong
when ordering food they had pictures and still got it wrong other than that was good.

10/10 Excellent

M, Sudbury , ON (Canada)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aana Resort and Spa
A very nice resort to stay in , I was impresssed with the layout and the staff were very friendly, I think they should refrain from charging for internet though , as a paying customer I dont think its necessary.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
3 Star Hotle
I was staying what looks like the original block of rooms which is situated down a gravel road at the rear of the hotel complex I did not see inisde the hut style accommodation, therefore, can't comment. Bonus for the hotel is the riverside restaurant/bar. This is very relaxing. Could be a very nice resort with a little refurb. The main road is quite a distance and the shuttle only goes in morning and evening, therefore taxis (although very cheap) would be required. I would not recomend the hotel for families.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique place
Anaa Resort was a great stay in Koh Chang. The design of the hotel was simple yet very tasteful. We really liked all the fixtures and furniture of the room. The rooms were comfortable, clean, and everything worked, including the virtually noiseless aircon! Access to the beach is by boat only, either by kayak, which is free for guests, or they have a boat taxi. There private beach area is in a great location with wonderful views of the mountains and great sunsets! One of the best things about the resort was the awesome breakfast which is varied and would appeal to many nationalities. One thing I would like to see improved is beach access in the evening (they ask that you return the kayaks by 630pm). I like evening walks on the beach and swims in the sea. Also, the staff, although friendly and helpful, had some trouble communicating in English beyond the very basics. They did have a manager who can speak English very well on call at most times, however. All in all, I strongly recommend Anaa Resort Koh Chang for couples and families, who want a quiet, clean and comfortable vacation at a resort with an interesting and tasteful design.

8/10 Good

Ashley, Calgary, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aana Resort and Spa
The establishment was clean and well run. The staff were, for the most part, helpful and pleasant. The hotel is good for couples, but not amenable to being single. If an individual wants a more secluded establishment this hotel meets that need; however, if an individual wants to be closer to restaurants and bars they may wish something else.
Rooms
Pool

10/10 Excellent

Linda, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I'm very impress to this hotel it 's beautiful and natural it have more free of charge activity as kayac , watching firefly on the night the 2 swimming pool are nice