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Reviews of ANA Crowne Plaza Toyama, an IHG Hotel

4 out of 5
ANA Crowne Plaza Toyama, an IHG Hotel
2-3 Otemachi, Toyama-shi, Toyama, Toyama-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 702 reviews" "
Rating 8 - Good. 267 out of 702 reviews" "
Rating 6 - Okay. 45 out of 702 reviews" "
Rating 4 - Poor. 21 out of 702 reviews" "
Rating 2 - Terrible. 19 out of 702 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is not a new property, the hotel still has a majestic and regal feel and is complimented by its excellent staff, service and ideal location.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service. We checked in our bags as we arrived early and they had already placed them in our room when we finally checked into the room. From the front desk to their bar, their customers service was top notch. They really made our stay in Toyama so easy.
Stayed 2 nights in Oct 2023

8/10 Good

Helena

Stayed 3 nights in Sep 2023

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay in this hotel frequently. The staff are excellent. The lobby area and restaurant are also excellent. The rooms are small as is typical for a Japanese hotel, but they need some updating. The rugs in the rooms are old and in this latest visit my rug had a patch.
Stayed 4 nights in May 2023

10/10 Excellent

Keiko, Newcastle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located. However, there are fewer dining options located close to the hotel. The staff are excellent.
Stayed 3 nights in Mar 2023

2/10 Terrible

AKIRA

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There were only smoking rooms and the smell was terrible.
Stayed 1 night in Mar 2023

10/10 Excellent

Chih-Hsien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is very nice.
Stayed 3 nights in Jul 2022

4/10 Poor

Raymond

Disliked: Staff & service, property conditions & facilities, room comfort
There has to be better Toyama Hotels
No staff in port to help with luggage or car. Inside staff reluctant when asked to take luggage to room. HORRIBLE bed. Ancient tv. Staff unfamiliar with norms. Only the breakfast gains them any points.
Stayed 1 night in Apr 2022

10/10 Excellent

Antarqui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

John Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With our stay, it was nice and excellent, we enjoy our stay and looking forward to check in again
Stayed 2 nights in Dec 2021

8/10 Good

Momin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Rohini, stevensville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Friendly staff and nice buffet breakfast.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very unwelcoming. Hotel was extremely outdated, and had very little social distancing enforced. Room was extremely small with little to no amenities for the price!
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The service here is superb and attentive. The buffet breakfast as well as their dinner is not only value for money but of quality. Pretty near the train station and makes it pretty easy to visit the castle too
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Location is excellent. We need English help and was only one staff is available. However for some reason s he didn't serve us even though he was free. The staff we had has no English skills. They could maybe give us the one who can speak well.
Stayed 2 nights in Nov 2019

6/10 Okay

XY

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always first choice in Toyama.
Have stayed at ANA Crowne Plaza Toyama several times over the last few years as well as a few others in Toyama. The place is always great and accommodating to American Travelers. The breakfast is great and offers a lot of western traditional dishes. Not to mention the Sky Bar with great view to finish off a night out. Excel Toyku is also very nice for westerners, but it would be my second choice behind the ANA Crowne Plaza Toyama.
Stayed 3 nights in Oct 2019

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Masahiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice ane willing to help. The hotel is near the attractions around. Easy to find.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was very friendly. The in-room dinning service was super quick and the generous helping of food tasty. The breakfast range of food was enormous and good quality. Would stay there again.
Stayed 5 nights in May 2019

10/10 Excellent

Han Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

David

Disliked: Staff & service
All front desk staff cant speak English and did not offer help even direction to Tateyama which is most Toyama visitors designated destination. They have no idea how to go and timing
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very courteous
Stayed 2 nights in Apr 2019
Response from Front Office Manager on 11 May 2019
Thank you for choosing our hotel and loyalty. We're glad to hear your comments. We look forward to seeing you again. Best regards ,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great!
Stayed 2 nights in Mar 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice service. friendly staffs are helpful to locate to your destinations
Stayed 1 night in Jan 2019

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station, fairly close to lots of shops and had a quick check in and out.
Stayed 2 nights in Jan 2019

10/10 Excellent

Shohei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The hotel location was s not far away from station, however there is a station near by and even express buses are stopped in front of the hotel, so very convenient.
Stayed 1 night in Dec 2018

10/10 Excellent

Kim yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Sue, Toyama, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great room over looking castle. Staff were very pleasant. Room clean an comfortable, took 24hrs to warm it up, but it did have two very big windows. Unfortunately both breakfast and evening meals were poor, pastries were hard and all dishes were only warm, this may be a Japanese way because we experienced this in other hotels. I would rate this hotel 8/10 because the decor was tired and meals could be better.
Stayed 2 nights in Oct 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
The bar on the top floor has a great view and is the ideal retreat after a hard long day in the office. The staff weer very helpful and enabled me to find some clothes shops when my luggage was delayed. Breakfast was excellent - try the green fruit shake. In walking distance to the train station.
Stayed 3 nights in Oct 2018

8/10 Good

Eartling, Chicago illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean rooms . Nice location. The castle is axcross the street . Near Daiwa shopping mall. Surrounded by restaurants and convenient stores . Staff friendly and speaks a few english.
Stayed 2 nights in Aug 2018

8/10 Good

Luke, Ann Arbor

Liked: Cleanliness, staff & service, room comfort
The air conditioning is not as powerful as it should be. As a result, the room is hot to some extent. But the room is absolutely spacious, compared to other mini rooms I have stayed in hotels in Japan.
Stayed 5 nights in Jul 2018

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an attractive place to stay, across street from Toyama Castle, convenient to train station and car rental. Staff was very helpful.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very friendly staff - English spoken well. Room is large for a Japanese for Japanese business hotel. Clean and good air conditioning. Breakfast had a good selection for both Japanese and western style items.
Stayed 1 night in May 2018

4/10 Poor

Ileneover, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japan is filled with some of the best customer service and experiences in the world. Each hotel usually has a high standard of care and a unique aspect to the hotel that makes it a treasure to experience. The Crowne Plaza ANA hotel in Toyama is a sub standard. The staff were not that welcoming, the room was dirty and the overall vibe was a little bit like a trashy 90's film set. There is no character or atmosphere to the space that makes it worthwhile under the normal standards of a Japanese hotel. It is very cheesy, dated and unkept. I think the space has potential but there needs to be a management and team behind the complex that actually values the place with passion.
Stayed 2 nights in May 2018

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I slept just fine!
The hotel offered more than I needed, I only stayed there because business associates were as well. I don't need a sky bar, restaurant, folks to run my luggage to my room, and open car doors. If you like that stuff you are all set!
Stayed 5 nights in Sep 2017
Response from Front Office Manager on 9 Oct 2017
Thank you for choosing our hotel. And we're glad to hear that. We look forward to seeing you again. Thank you.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean business hotel
Stayed here one night after the Alpine route in a standard double room. Small as expected but practically styled. Very good buffet breakfast.
Stayed 1 night in Jul 2017

8/10 Good

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel next to Convention Centre
This hotel is located next to Convention Centre and directly opposite Toyama Castle and park. After arriving in Toyama station, there is city tram (loop line) that will take right to the hotel. So it is very convenient. There are some very fine Japanese sushi restaurants nearby, which serves very fresh seafood and rice from Toyama. This hotel is definitely value for money and will live to stay there again when I next visit.
Stayed 1 night in Jun 2017
Response from Guest Experience Manager on 10 Jul 2017
Thank you for choosing our Hotel. And we're glad to hear that. Please come again to eat SuShi !! We look forward to seeing you again.

10/10 Excellent

Rotjaporn, BKK, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort sleep hotel before go to Alpine route
Staff upgrade my room in corner to see view both side so I can see Toyama castle view & non smoking floor as I requested.Good location near Sogawa shopping arcade.Comfort sleep here before go to Alpine route next morning.Baggage forward service available before 8.00 am.
My room
Toyama castle view from room
Tetayama moutain range view from room
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Just okay hotel.
I was there for 2 nights with rooms with my family. Location is okay bcoz is a small town. Hotel staffs needs improvement. Room is a bit old and not clean.

8/10 Good

Paul R

Liked: Cleanliness, staff & service, property conditions & facilities
The only difficulty is due to conference registrations and my late booking, my non-smoking room reservation was assigned to a smoking room. There was no more availability. :-(