Ratings based on 1,286 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom l

Nice but needs a refurbish

Posted 22-Apr-2015
It all seems very old . You can get a lot better for less in Townsville. The bathrooms look 70s and furniture is out if date.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Apr-2015
Pros: Clean, comfortable. Well trained staff
Cons: Lock on bathroom door didn't work Shower dripped all night
Excellent staff Excellent value compared with rates for tired old motels on the Strand Good location Didn't stay long enough to really enjoy the facilities Will come back without the kids sometime
4 out of 5
by A verified travellerfrom Cairns

No Cocktail by the Pool

Posted 14-Mar-2015
Pros: Breakfast was ok. Matt at the Bar in the casino was great.
Cons: Serve by the pool.
I can't fault the room.... But I won't be staying here again because the bed was super hard. I didn't get a good night sleep. I have stayed here before and have had the same sleeping problem with the bed. Oh and don't try to order a cocktail by the pool cause they don't serve glass by the pool I was told but the gave my hubby a stubby by the pool that was in a glass bottle as well as other guests. I have had cocktails by the pool on past occasions but not this time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Really nice hotel.

Posted 02-Mar-2015
Had an enjoyable experience. The Aqua bistro with an 'all you can eat' was very good value. The casino is work a look as well. Staff are very nice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bushland Beach, T'ville

As good as home

Posted 26-Feb-2015
Pros: Location, comfort level and good staff.
Cons: The rooms are ageing especially the bathroom. We expected the valet parking to be under cover - on the second day we just parked the car ourselves.
Location: Cafes, walks, cinemas, Museum & aquarium, visiting friends and family.
Convenient location : on the Strand, close to lots of cafes, walks, ferries to Magnetic Island and the CBD. There is a feeling of space in the hotel in general and in rooms. Restaurants are pleasant, food is above average and reasonably priced. Breakfast Buffet was excellent. All staff were friendly, efficient and helpful. Views over the sea from our bedroom window were spectacular . Room was clean and beds comfortable. We had a very nice break there and would come again.
4 out of 5
by David Slaterfrom Australia - QLD - Townsville

Posted 27-Jan-2015
Pros: Casino
Cons: KOBE
If it isn't for the casino don't waste your time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Marina View room

Posted 26-Jan-2015
Pros: Fast lifts
Location: Notg applicable on my visit
Quiet, comfortable bed and nice clean linen. The window partially opened which allowed fresh air if required.
5 out of 5
by Chris Edwardsfrom Australia - QLD - Cairns

Posted 26-Jan-2015
Location: Perfect
Facilities: Above average; Service: Outstanding; Cleanliness: Pleasant;
5 out of 5
by Kellianne Parkerfrom Australia - NSW - Sydney

Posted 26-Jan-2015
Pros: Great location and views, comfortable beds and very friendly staff
Value: Great deal;
5 out of 5
by gary lavenderfrom Australia - QLD - Sunshine Coast

Posted 25-Jan-2015
Pros: Location
Cons: Wifi needs to be free small for a large hotel paying per hour is very poor