Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Darwin

Great place to stay in Townsville

Posted 07-Oct-2014
What a great surprise. This must be the best value premium class hotel in Townsville. The value for money is incredible. The room was very comfortable and facilities excellent. The position could not be better. I will be going back for sure.
Comment from Hotel Management
11-Oct-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your wonderful review on Expedia. I am thrilled that read that you had an enjoyable stay with us and could not fault the hotel. I trust that you were able to enjoy a restful nights sleep in your spacious guest room before a busy day exploring. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Nice clean hotel close to everything

Posted 30-Sep-2014
Hotel was central to all the main facilities. $10 maximum fare to Jupitors, Entertainment Center and Sealink for boat to Magnetic island.
Comment from Hotel Management
07-Oct-2014 by Rachel Marsilio, Hotel Management
Hi Kerry, Thank you for your review on Expedia. I am pleased that our central location was ideal for your recent stay. As you mentioned we are only a short taxi ride from the Casino, Entertainment Centre and the Sealink Ferry Terminal. I trust that you had an opportunity to visit some of the cities local attractions. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from Newport, UK

Fab service, location and staff

Posted 24-Sep-2014
Maria on reception greeted me so lovely and gave me all the information I needed. Already knew that i was a holiday inn member. Great welcome, location, pool and overall experience
Comment from Hotel Management
30-Sep-2014 by Rachel Marsilio, Hotel Management
Hi Catherine, Thank you for your review on Expedia. I am thrilled that you had a wonderful stay with us recently. At Holiday Inn Townsville we strive to provide each of our guests with a memorable experience from arrival until departure. I am pleased that you had a memorable and informative check in experience with Mary. I look forward to welcoming you back to the hotel as one of our loyal IHG Rewards Club Members. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
3 out of 5
by A verified traveller from Townsville

Nice rooms but lacking facilities

Posted 15-Sep-2014
Check in - needed to do a few laps of the block to find somewhere to park for check in. Parking - designated car park is located in a separate building across the road. At $12.50 per day for parking I would have at least expected parking in the same building as the hotel. Fridge - despite a description in the booklet that the bar fridge was stocked with light refreshments, it was actually empty. Not even water, or a jug to use for drinking water. Good tea though. View - nice enough view. Bed - very comfortable.
Comment from Hotel Management
19-Sep-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for taking the time to review our hotel. I regret that you had a less than enjoyable experience with us recently. Unfortunately we do not have a car park attached to the hotel. To make up for this inconvenience we have negotiated a discounted rate with a nearby facility for our valued guests. I do apologise for the inaccurate description of our minibar facilities in your compendium. Rest assured that we are currently in the process of updating the compendium with accurate information. I am pleased that you enjoyed the picturesque views across Townsville City and a restful nights sleep on our signature beds. I hope you will give our hotel a second chance in the future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from brisbane

Good value. Central location

Posted 09-Sep-2014
Good size room - nice view although we couldn't open the door to the balcony due to work being done to exterior. Close to everything. Big comfy bed and room was clean. Value for money.
Comment from Hotel Management
17-Sep-2014 by Rachel Marsilio, Hotel Management
Hi gogo, Thank you for your review. I am thrilled that you enjoyed your stay in one of our spacious guest rooms along with the view across the city. I trust that you were able to enjoy a restful nights sleep on one of our signature beds. Our balconies are currently under annual maintenance. I do apologise for any inconvenience as a result. I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Wollongong

Nice business hotel in the city

Posted 14-Aug-2014
Pros: location
Cons: would have liked opening windowa
had facilities expected of a 4 star city hotel. Room size was good
Comment from Hotel Management
18-Aug-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your review on Expedia. I am pleased that our central location in the CBD was of convenience during your recent stay with us. It is wonderful to know that you felt comfortable in your spacious guest room. I hope to welcome you back to the hotel in the future. Kind regards, Rachel Marsilio Distribution and Relationship Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel very central and with top swimming pool

Posted 10-Aug-2014
The breakfast buffet was a fantastic experience and will recommend this hotel both for business trips as well as holiday stays.
Comment from Hotel Management
14-Aug-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your wonderful feedback on Expedia. I am elated that you had a memorable experience at our hotel. At Holiday Inn Townsville we take pride in having one of the best buffet breakfasts in Townsville. We strive to cater for each individuals tastes. I am pleased that you had a fantastic dining experience. Thank you for your recommendations and I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive.
4 out of 5
Recommended
for Everyone
by A verified traveller from trinity beach, qld

Great location

Posted 04-Aug-2014
We really enjoyed our stay with our 1 yr old, close to everything, great staff, great breakfast. Only complaint is that the beds are far too soft.
Comment from Hotel Management
07-Aug-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for taking the time to review our hotel on Expedia. I am pleased that our central location was ideal on your recent trip to Townsville. We are lucky enough to be within walking distance to the Strand Waterfront, Reef HQ and local restaurants. At Holiday Inn Townsville, we take great pride in having one of the best buffet breakfast in town, I glad that you had a satisfying dining experience. I hope to welcome your family back to the hotel in the future. Warm regards Rachel Marsilio Distribution and Relationship Marketing Executive
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 21-Jul-2014 on Hotels.com
5 out of 5
Recommended
by Rex from Tennessee

Posted 16-Jul-2014 on Hotels.com
Great place to stay with friendly and helpful staff. Convenient to Palmer street, the Strand and bus stop on Sturt St. Would stay there again.
Comment from Hotel Management
27-Sep-2014 by Michelle, Hotel Management
Hi Rex, Thank you for your review on Hotels.com. I am pleased that you found our location to be convenient while you were exploring Townsville. We are lucky enough to be a short stroll away from the Palmer Street restaurant strip, Strand Waterfront and bus stops. I am thrilled that you found our team to be both friendly and helpful throughout the duration of your stay. I look forward to welcoming you back to the hotel in the future. Warm regards Rachel Marsilio Distribution and Relationship Marketing Executive