Ratings based on 840 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Central location but difficult parking

Posted 25-May-2015
Pros: The proximity is good. The staff in the bar was chatty and polite.
Cons: Better signage for parking. Some maintenance in the bathroom.
Location: The Strand is about 3k's away. Magnetic Isl Ferry is close by. The Cowboys League Club is across the road. Some newer eateries on Flinders St.
In TVL for the NRL game so the place was busy. The parking is close by but there is no signage for Holiday Inn at the entry to confirm you are in the right parking complex. The bathroom is tiny and really does not work. The shower recess fills up as the water does not run away. Our room was actually better suited as an adjoining room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cairns

Excellent

Posted 20-May-2015
Pros: Cleanliness and proximity.
Location: Location location excellent for the Townsville markets and the Cowboys League club.
Loved the weekend in Townsville and very close to all the amenities I needed.
Comment from Hotel Management
25-May-2015 by Rachel, Hotel Management
Hi Sue, Thank you for taking the time to review our hotel on Expedia. I am glad that our location was ideal for your stay and that you had an opportunity to explore the markets. At Holiday Inn Townsville we are lucky enough to be within walking distance to local attractions. I look forward to welcoming you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Victoria

Nice hotel close to all facilities

Posted 16-May-2015
Pros: It's location
Cons: Air conditioning could be cooler
Location: Lots
Second time I stayed and very central to all my appointments.
Comment from Hotel Management
18-May-2015 by Rachel, Hotel Management
Hi Andrew, Thank you for your review. I am pleased that our central location within the heart of the city was ideal for you. I regret that you were not happy with the air conditioning temperature in your room. I will ensure this issue has been addressed. On behalf of the team at Holiday Inn Townsville, we look forward to welcoming you back to the hotel. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified travellerfrom M

Posted 12-May-2015
Friendly staff, clean, nice room and close to caf├ęs and restaurants.
Comment from Hotel Management
13-May-2015 by Rachel, Hotel Management
Hi Erin, Thank you for taking time to review our hotel. I am thrilled that you enjoyed your stay in one of our spacious rooms. At Holiday Inn Townsville, we strive to ensure each of our guests receive a friendly and consistent service from our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Burdekin

Central

Posted 06-Apr-2015
This Hotel was Central to what I need to do over the Easter Weekend. Secure parking, close to food outlets.
Comment from Hotel Management
12-Apr-2015 by Rachel, Hotel Management
Hi Cheryl, Thank you for taking the time to review our hotel. I am pleased that our central location within the CBD was ideal for your stay. At Holiday Inn Townsville, we are lucky enough to be within walking distance to restaurants, attractions and nightlife. I hope that you were able to explore the heart of the city over the Easter break. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

Basic, friendly and ideally located.

Posted 31-Mar-2015
A comfortable, basic and clean room. Staff are really helpful and friendly
Comment from Hotel Management
02-Apr-2015 by Rachel, Hotel Management
Hi Traveler, Thank you for taking the time to review our hotel. I am pleased that our central location within the CBD was ideal for your recent trip to Townsville. I trust that you were able to enjoy a restful nights in your spacious guest room. I hope to welcome you back to the hotel soon. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Whitsundays

Posted 15-Mar-2015
Was a wonderful stay at the holiday inn in Townsville. Loved the fact that it is so close to everything in the mall especially the Cowboys Leagues Club.
Comment from Hotel Management
18-Mar-2015 by Rachel, Hotel Management
Hi, Thank you for taking the time to review our hotel. I am elated that you had a wonderful stay with us recently and could not fault the service that you received. We are incredibly lucky to be situated right in the heart of the CBD and of course for die hard NRL fans, right across the road from the Cowboys Leagues Club. I look forward to welcoming you back to the hotel soon. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Business Travellers
by Kyle

This traveller left a rating score only Posted 26-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

Good location for guests who don't have a car.

Posted 26-Feb-2015
Pros: The location and the view. Free newspaper delivered to the door.
Location: Within walking distance of restaurants and various tourist attractions.
Only had a short one night stay. We had everything we needed. Bathroom small.
Comment from Hotel Management
06-Mar-2015 by Rachel Marsilio, Hotel Management
Hi John, Thank you for taking the time to review our hotel. I am pleased that our central location within the city was ideal for your recent visit. As you mentioned, we are within walking distance to many restaurants and local attractions. The views that surround the hotel really are beautiful, and can not only be enjoyed from your guest room but the rooftop as well. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Business Travellers
by Glynfrom Magnetic Island

Splendid

Posted 26-Feb-2015 on Hotels.com
Simple overnighter for work, had a refreshing beer at the bar and then a relaxing swim in the roof top pool. Settled into a very comfortable bed to watch tv and floated of into on of the best sleeps in a long time.
Comment from Hotel Management
02-May-2015 by Michelle, Hotel Management
Hi Glyn, Thank you for taking the time to review our hotel. I am thrilled that you had a memorable stay with us recently. I am pleased that you had an opportunity to have a swim in our sparkling rooftop pool. It would have been refreshing after the hot days we have been experiencing in Townsville. It is wonderful to know that you were able to enjoy a restful nights sleep in a long time on our signature bed range. I look forward to welcoming you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive