Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Townsville

Convienant location for night out at Casino.

Posted 18-Nov-2014
Pros: Very comfy bed
Good experience very clean and comfortable, really enjoyed my stay here. Breakfast in the morning was well set out with heaps of variety.
Comment from Hotel Management
25-Nov-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your review. I am thrilled that you enjoyed your stay with us right in the heart of the city. At Holiday Inn Townsville we want to ensure that each of our guests have a memorable stay with us and continue to return. I am glad that you had a great experience. It is wonderful to know that you had an opportunity to enjoy our buffet breakfast. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller

great location close to everything

Posted 03-Nov-2014
Pros: Location location location
Location: Esplanade Castle Hill Restaurants
I had a couple of days presenting seminars in Townsville and was so pleased to be able to stay at the Holiday Inn. It was close to the Esplanade, the restaurants and right on the mall.
Comment from Hotel Management
06-Nov-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for taking the time to review our hotel. Our central location with in the heart of the city is a major draw point for many of our guests, I am glad it was ideal for you also. I trust that you had an opportunity to enjoy Townsville's award winning dining and night life thoughour your stay. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
by A verified travellerfrom New Zealand

very handy location

Posted 03-Nov-2014
Pros: location
Cons: provide drinking water in rooms
Location: CASINO AND STRAND
overall location was the key enjoyed our stay.excellent location
Comment from Hotel Management
06-Nov-2014 by Rachel Marsilio, Hotel Management
Hi MAS, Thank you for your review. I was pleased to read that our central location within the CBD was ideal for your recent stay. I am glad that you had an opportunity to explore some of the local attractions within walking distance of the hotel. The Strand Waterfront is a wonderful place to enjoy a leisurely stroll. I hope to welcome you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Perfect

Posted 29-Oct-2014
Great what I wanted Well trained and helpful staff. Room great.
Comment from Hotel Management
03-Nov-2014 by Rachel Marsilio, Hotel Management
Hi Grarme, Thank you for taking the time to review our hotel. I am thrilled that you had a perfect stay with us recently. At Holiday Inn Townsville, our amazing team are dedicated to providing each of our guests with a memorable customer service experience. I am thrilled to read that you found our staff to be quite helpful. I look forward to welcoming you back to the hotel in the near future. Kind regards Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Darwin

Great place to stay in Townsville

Posted 07-Oct-2014
What a great surprise. This must be the best value premium class hotel in Townsville. The value for money is incredible. The room was very comfortable and facilities excellent. The position could not be better. I will be going back for sure.
Comment from Hotel Management
11-Oct-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your wonderful review on Expedia. I am thrilled that read that you had an enjoyable stay with us and could not fault the hotel. I trust that you were able to enjoy a restful nights sleep in your spacious guest room before a busy day exploring. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

Nice clean hotel close to everything

Posted 30-Sep-2014
Hotel was central to all the main facilities. $10 maximum fare to Jupitors, Entertainment Center and Sealink for boat to Magnetic island.
Comment from Hotel Management
07-Oct-2014 by Rachel Marsilio, Hotel Management
Hi Kerry, Thank you for your review on Expedia. I am pleased that our central location was ideal for your recent stay. As you mentioned we are only a short taxi ride from the Casino, Entertainment Centre and the Sealink Ferry Terminal. I trust that you had an opportunity to visit some of the cities local attractions. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newport, UK

Fab service, location and staff

Posted 24-Sep-2014
Maria on reception greeted me so lovely and gave me all the information I needed. Already knew that i was a holiday inn member. Great welcome, location, pool and overall experience
Comment from Hotel Management
30-Sep-2014 by Rachel Marsilio, Hotel Management
Hi Catherine, Thank you for your review on Expedia. I am thrilled that you had a wonderful stay with us recently. At Holiday Inn Townsville we strive to provide each of our guests with a memorable experience from arrival until departure. I am pleased that you had a memorable and informative check in experience with Mary. I look forward to welcoming you back to the hotel as one of our loyal IHG Rewards Club Members. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
3 out of 5
by A verified travellerfrom Townsville

Nice rooms but lacking facilities

Posted 15-Sep-2014
Check in - needed to do a few laps of the block to find somewhere to park for check in. Parking - designated car park is located in a separate building across the road. At $12.50 per day for parking I would have at least expected parking in the same building as the hotel. Fridge - despite a description in the booklet that the bar fridge was stocked with light refreshments, it was actually empty. Not even water, or a jug to use for drinking water. Good tea though. View - nice enough view. Bed - very comfortable.
Comment from Hotel Management
19-Sep-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for taking the time to review our hotel. I regret that you had a less than enjoyable experience with us recently. Unfortunately we do not have a car park attached to the hotel. To make up for this inconvenience we have negotiated a discounted rate with a nearby facility for our valued guests. I do apologise for the inaccurate description of our minibar facilities in your compendium. Rest assured that we are currently in the process of updating the compendium with accurate information. I am pleased that you enjoyed the picturesque views across Townsville City and a restful nights sleep on our signature beds. I hope you will give our hotel a second chance in the future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified travellerfrom brisbane

Good value. Central location

Posted 09-Sep-2014
Good size room - nice view although we couldn't open the door to the balcony due to work being done to exterior. Close to everything. Big comfy bed and room was clean. Value for money.
Comment from Hotel Management
17-Sep-2014 by Rachel Marsilio, Hotel Management
Hi gogo, Thank you for your review. I am thrilled that you enjoyed your stay in one of our spacious guest rooms along with the view across the city. I trust that you were able to enjoy a restful nights sleep on one of our signature beds. Our balconies are currently under annual maintenance. I do apologise for any inconvenience as a result. I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive
5 out of 5
Recommended
for Getaway With Friends
by Graemefrom Bondi Beach

Great Place to Stay

Posted 23-Aug-2014 on Hotels.com
We had a very enjoyable stay at Holiday Inn, conveniently located in the heart of the city close to attractions and restaurants. Very good room fantastic views and excellent bedding and pillows. Very professional and friendly staff, many thanks to Dane who was of great assistance. Lunch was good and great value, the buffet breakfast has a wide choice. Recommended hotel
Comment from Hotel Management
01-Nov-2014 by Michelle, Hotel Management
Hi Graeme, Thank you for your feedback on Hotels.com. I am thrilled that you had an enjoyable stay with us and could not fault the hotel. We are lucky enough to be located in the heart of the city and within walking distance to local attractions and restaurants. I hope you had an opportunity to explore the city while you were here. At Holiday Inn Townsville, our friendly team are dedicated to providing a memorable customer service experience. I will pass on your wonderful feedback about Dane to the Front Office Manager. I am glad that you enjoyed your breakfast in the Restaurant. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Distribution and Relationship Marketing Executive