Ratings based on 790 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

Good location for guests who don't have a car.

Posted 26-Feb-2015
Pros: The location and the view. Free newspaper delivered to the door.
Location: Within walking distance of restaurants and various tourist attractions.
Only had a short one night stay. We had everything we needed. Bathroom small.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Nice hotel to keep cool in townsville in february

Posted 24-Feb-2015
Clean, pleasant, convenient. Made an awful trip a lot more bearable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Mackay Qld

Good location, close to all amenities.

Posted 16-Feb-2015
Pros: The staff were on hand 24 hrs.
Cons: I think when a room looks this nice then a good mattress is essential, so definitely get new mattresses.
As hotels go this one was fine, you could easily walk to any food outlets or pubs, the leagues club was right outside your front door. The room itself was lovely to look at, until you went to bed and tried to get up in the morning, not a good mattress.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ingham

Friendly and welcoming staff.

Posted 10-Feb-2015
Pros: Everything!
Location: Excellent location to theatre which was the reason for our stay.
On arrival, we received a very happy and welcoming greeting by staff and friendly chit chat which made us feel comfortable from the onset. Premises directions and our questions were answered in detail. The room was cool, clean and everything in place. The bed and especially pillows were just lovely on which to sleep. Our overnight stay was topped off with a great breakfast and there again we were greeted with a happy staff member who escorted us to the food area and informed us of our breakfast options. Top service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bowen

Great bed, lovely staff.

Posted 08-Feb-2015
My only complaint was some unsavoury characters outside the hotel, and no onsite parking. Fabulous staff, particularly the lovely manager in the breakfast room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Biloela/ Ingham

Great hotel close to nIght clubs and restaurants

Posted 03-Jan-2015
Rooms are modern and comfortable.worth a 5 star rating..
Comment from Hotel Management
06-Jan-2015 by Rachel Marsilio, Hotel Management
Hi Bilo lad, Thank you for your review. I am thrilled that you had a great stay with us recently and could not fault the hotel. At Holiday Inn Townsville we are lucky enough to be within walking distance to amazing restaurants and the night club strip. I am pleased that our central location was ideal for you. I look forward to welcoming you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
3 out of 5
by A verified travellerfrom Sydney

Room poorly serviced

Posted 23-Dec-2014
Pros: Centrally located, close to shops. Front desk staff friendly, didn't see anyone else.
Cons: Greater attention to room servicing and room maintenance
Location: Location is central, in the heart of Townsville.
Staff were great. Room rate was good. Beds not made when we returned that night, minimal bathroom towels, etc, power point falling out of the wall. Roon air conditioning fluctuated from cold to uncomfortably warm and stuffy.
Comment from Hotel Management
26-Dec-2014 by Rachel Marsilio, Hotel Management
Hi Oz, Thank you for your review on Expedia. I do apologise for your room being poorly serviced during your stay with us. I will pass on your feedback to the relevant department Mangers to address. It was great to read that you were happy with the service that your received from our Front Office and Food and Beverage teams I hope to welcome you back to the hotel in the near future. Kind regards Rachel Marsilio Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Qld

Nice hotel close to takeaways

Posted 10-Dec-2014
Bed was roughly pulled up and not neat shower door leaked onto outside floor
Comment from Hotel Management
15-Dec-2014 by Rachel Marsilio, Hotel Management
Hi, Thank you for your review on Expedia. I am glad that our central location was ideal for your stay. As you mentioned, we are within walking distance to restaurants and takeaway establishments. I do apologise for the shortcomings that you experienced during your stay. I will pass on your feedback to the relevant departments. I hope to welcome you back to the hotel in the future. Kind regards Rachel Marsilio Marketing Executive
5 out of 5
by Michelle Beasleyfrom Australia - QLD - Townsville

Posted 02-Dec-2014
Pros: Size of the king size bed
Cons: Having to pay for additional parking
Location: Perfect
Facilities: Top of the line; Value: Average price; Service: Outstanding; Cleanliness: Immaculate; excellent location was able to shop at markets before going home
5 out of 5
by Sarah Bowdenfrom Australia - QLD - Townsville

Posted 01-Dec-2014
Pros: Effort as whole put toward helping environment, and staff service was excellent
Cons: Had to pay for parking, but that is a Townsville problem, not the Mecure
Location: Close to everything, Just right
Facilities: Brand new; Value: Affordable; Service: Go the extra mile; Cleanliness: Immaculate; thoroughly enjoyed the whole experience and will stay again, even as a local.