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Reviews of Matabi Hotel Toulouse Gare by HappyCulture

3 out of 5
Matabi Hotel Toulouse Gare by HappyCulture
13 Boulevard De Bonrepos, Toulouse, Haute-Garonne

Reviews

8.0

Very good

Rating 10 - Excellent. 137 out of 495 reviews" "
Rating 8 - Good. 240 out of 495 reviews" "
Rating 6 - Okay. 91 out of 495 reviews" "
Rating 4 - Poor. 22 out of 495 reviews" "
Rating 2 - Terrible. 5 out of 495 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from La réception on 17 Apr 2024
Cher client/ Chère cliente,Je vous remercie d'avoir pris le temps de nous écrire, et d'avoir choisis notre hôtel pour votre séjour à Toulouse.Il tient à cœur de toute l'équipe de rendre votre séjour agréable, c'est donc une réelle récompense que de vous lire ! Votre satisfaction est notre priorité.Au plaisir de vous revoir à l’Hôtel Matabi by Happyculture !Sincères salutations.

8/10 Good

Georgean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulouse - 1 night
Fabulous location, close to train station and may cafes and restaurants. Super friendly staff. Our room had an odd layout - the toilet was in a small room, separate from the shower and sink. Overall would highly recommend this place.
Stayed 1 night in Jan 2024

8/10 Good

Andrea, kenilworth

Travelled with pets, Travelled with partner
Well located for SNCF and Metro, once reception and good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Andree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, right across the train station.
Stayed 1 night in Sep 2023

10/10 Excellent

Lesley

Stayed 1 night in Sep 2023
Response from marc on 25 Sept 2023
Cher Client,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Toulouse Gare Centre Matabiau.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.A très bientôt à l'Ibis Styles Toulouse Centre Gare

8/10 Good

Huseyin, Eskisehir

Liked: Cleanliness, staff & service, property conditions & facilities
Close the central railway and bus stations. Many restaurants around
Stayed 1 night in Sep 2023
Response from marc on 25 Sept 2023
Dear Huseyin We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an interesting property to navigate to find our room. Breakfast was excellent with many choices of food on offer. The staff were extremely helpful and friendly.
Stayed 2 nights in Aug 2023
Response from marc on 25 Sept 2023
Dear Deidre,We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Kathryn

Travelled with partner
Liked: Staff & service
Actually, we stayed at this hotel 2 weeks earlier (29 May) and it was satisfactory, though not luxurious. However, when we returned on 11 June, it (the Gare Matabiau Ibis Styles) was closed, apparently for repairs, and they left us a letter saying they'd moved our reservation to another of their hotels. However, since we had chosen this hotel due to its proximity to the train station, the management sent a taxi to take us to the new hotel, and again the following morning so we could catch our train, so we were satisfied. All we lost was an hour of sleep, and the breakfast room at the second hotel was actually larger and nicer than the first hotel.
Stayed 1 night in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Les

Stayed 1 night in Mar 2023

10/10 Excellent

G C

Stayed 1 night in Feb 2023
Response from Marc on 27 Feb 2023
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre GareC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.A très bientôt à l'Ibis Styles Toulouse centre Gare.

10/10 Excellent

joseph sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Marc on 27 Feb 2023
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre GareC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.A très bientôt à l'Ibis Styles Toulouse centre Gare.

8/10 Good

David

Stayed 1 night in Jan 2023

8/10 Good

lea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Marc on 27 Feb 2023
Chère cliente,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre GareC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.A très bientôt à l'Ibis Styles Toulouse centre Gare.

8/10 Good

Manoharan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Marc on 27 Feb 2023
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre GareC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.A très bientôt à l'Ibis Styles Toulouse centre Gare.

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean room!
Stayed 1 night in Oct 2022
Response from Marc on 27 Feb 2023
Dear Yukiko,We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Pleasant stay at a well placed hotel
Bit a of a quirky hotel in an old building so had some uneven floors and an old tiny lift which barely held 2-3 people. However on the plus side all the rooms looked inwards onto a little courtyard (no access). Check in was quick and efficient. Our room on the 2nd floor was small but adequate. Bathroom looked recently refurbished (shower only) but the door didn't close properly. The TV was positioned almost out of view nr a little desk in a corner and there was an "open" wardrobe with a few hangers. A couple of shelves but no drawers. Along with many other French hotels there was no room safe which is a bit annoying as you have to carry valuables, passports etc around with you. The reception is small but has a little breakfast room off it. The free breakfast was lovely (continental) with lots of choice on offer. Huge double bed in our room and decent shower and air con. The hotel is literally bang opposite the train station so ideal for travel. The airport navette shuttle (8.5 euros pp each way) stops outside the station. Lots of cafes and bars in the area. The 800 mtr walk into the city centre is straight down the Rue de Bayard next to the hotel and takes 10 mins. Toulouse is a very vibrant and colourful city but like most has its share of dubious characters a lot of which seem to hang around the area of the train station. If you give them a wide berth they won't bother you. All in all a pleasant stay at the Ibis Styles Hotel which is good value for money
Stayed 2 nights in Jul 2022

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The hotel is very convenient to the train station, restaurants, shops and sights. While it does not have the "charm" that the inner city hotels have, the cleanliness and comfort make up for the location.
Stayed 1 night in Jul 2022

8/10 Good

Leslie Thomas

Liked: Cleanliness, staff & service, room comfort
A nice centrally located hotel with the bonus of breakfast . Stayed a few times and will come back
Stayed 1 night in Jun 2022

8/10 Good

Rodolfo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just across Gare Matabiau!
Very friendly and welcoming staff. Location is wonderful, just across the train station Matabiau, a big plus if you have to catch an early train. The hotel has a closed space to store bicycles (the main reason I chose it). Breakfast was very good.
Stayed 2 nights in Mar 2022

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from marc on 12 Mar 2022
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre Gare C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A très bientôt à l'Ibis Styles Toulouse centre Gare.

8/10 Good

Jose

Next door in the train station .. it’s a plus
Stayed 2 nights in Dec 2021
Response from Ibis Styles Toulouse Centre Gare on 17 Dec 2021
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à l'Ibis Styles Toulouse centre Gare C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A très bientôt à l'Ibis Styles Toulouse centre Gare.

10/10 Excellent

Craig

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Right across the street from the train station. Good location close to downtown. We had a great stay.
Stayed 2 nights in Nov 2021

8/10 Good

Gloria

Travelled with family, Travelled with group
Liked: Staff & service
IBIS Styles - Gare Matabiau
Located across the SNCF gare Matabiau with easy access to restaurants. It is about 10 to 15 minutes to the Place Capitol and several churches and landmark attractions. No water heater kettle. Max of 2 people fit the elevator, only 1 if he/she has luggages. . Continental breakfast available for nominal amount. Reception desk staff are very pleasant and informative. I will check in again if needed only for the train station proximity and the friendly staff.
Stayed 3 nights in Sep 2021
Response from marc on 13 Oct 2021
Dear Gloria, We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Yannick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient if you go to train station
Very good location if you take trains Hotel is located just in front of train station Good wifi Nice staff Just what i didnt like is the room hadnt any window and it was not specified
Stayed 1 night in Aug 2021
Response from marc on 13 Oct 2021
Dear Yannick, We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to know
very relaxing and friendly
Stayed 3 nights in Aug 2021
Response from marc on 13 Oct 2021
Dear Cris, We very much appreciate your comments regarding your stay at the Ibis Styles Toulouse centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like having to park my car in a car park for a day costing me 16.80 Euros
Stayed 1 night in Dec 2019
Response from MARC on 27 Dec 2019
Good afternoon, Thank you for the time you spent writing this review. All of our team is doing the best to provide our cutomers the best service quality. Regarding the parking it is writen on the website that a car park is available near by. The station car park is just in front of our establisment and not that expensive for a parking in Toulouse. Wishing to see you soon. Regards

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from MARC on 17 Dec 2019
Good afternoon, Thank you for you review regarding your stay with us. See you soon in Ibis Styles Toulouse centre Gare

8/10 Good

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok ok ok
Pretty basic but good breakfast. B v slow lift
Stayed 3 nights in Oct 2019
Response from Marc on 23 Oct 2019
Hello, Thank you for the time you spent writting this review. All of our team is working hard to propose our guest the best stay and we are glad that you had a good one with us. See you soon in the Ibis Styles Toulouse Centre Gare

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Rooms clean but basic beds comfy breakfast very good reception staff very helpful Free tea coffee and water The bar area very small but wine and beer served on request. All in all i had a great stay.
Stayed 3 nights in Oct 2019
Response from Marc on 23 Oct 2019
Hello, Thank you for the time you spent writting this review. All of our team is working hard to propose our guest the best stay and we are glad that you had a good one with us. See you soon in the Ibis Styles Toulouse Centre Gare

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from MARC on 8 Dec 2019
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Toulouse Gare Centre Matabiau. Au plaisir de vous accueillir de nouveau à l'Ibis Styles Toulouse Centre Gare.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from MARC on 8 Dec 2019
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Toulouse Gare Centre Matabiau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau à l'Ibis Styles Toulouse Centre Gare.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Marc on 31 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Toulouse Gare Centre Matabiau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff very friendly and helpful. Breakfast good. WiFi was broken. Airconditioning unit was noisy and had to get it switched off overnight.
Stayed 1 night in Aug 2019
Response from Marc on 31 Oct 2019
Dear guest, Thank you for the time you spent writting this review. All of our team is giving the best to provide our customers the best quality service possible. We are sorry to know that you had few issues during your stay. Thoses informations will be given to the team to improve our service quality. Hope to see you again in Ibis Styles Toulouse Centre Gare

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It was a lovely hotel close to the train station very clean and great staff.
Stayed 2 nights in Aug 2019
Response from Marc on 31 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Toulouse Gare Centre Matabiau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Juliette on 19 Jul 2019
Bonjour, Un grand merci pour votre recommandation, A très bientôt !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room 104 the vinyl floor creaked not laid properly sound insulation to next room poor I heard them unlocking their door so loud I thought they were entering my room then their floor creaked I thought it was my floor... not happy with that experience
Stayed 1 night in Jun 2019
Response from Juliette on 24 Jun 2019
Hello, Thank you for your comment, We are sorry to learn that you had a bad experience with the insulation of the room. Maybe you should have asked for another room a little furthr away. We apologize again and we wish you an excellent day !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
really great location, rooms bathroom quite spacious at price, everything just great. Staff friendly and helpful. Breakfast included was excellent
Stayed 1 night in May 2019
Response from juliette on 17 May 2019
Hello dear customer, We are glad to hear that you enjoyed your stay at ibis Styles Toulouse Centre Gare. You enjoyed the location, as many clients. Indeed, we are located just opposite the railway station and a few steps from the city-centre, which is great for tourism. Aroud the hotel, there are many restaurants and shops, everything to have a pleasant stay. You also enjoyed the staff, we will tell them, it's always a pleasure to receive such grat comments about our work. Hoping to see you soon in Toulouse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very good bargain. Across the street from the train station.
Stayed 1 night in Apr 2019
Response from juliette on 17 May 2019
Hello, thak your for your nice comment. Asyou appreciated the hotel and its location, we invite you to come back very soon in our hotel, it would be a pleasure. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple amenities and on the outskirts of town, but was perfect for our needs and budget. Big room, comfortable and clean, quiet all night and great breakfast. Would recommend.
Stayed 2 nights in Apr 2019
Response from juliette on 17 May 2019
Dear customer, many thanks for your good feedback. We are working everyday to satisfy our clients. We are happy to learn that you liked the buffet breakfast. In our hotel, the breakfast is always included, and we try to offer a wide choice, as sweet as salty, and hot and cold drinks. We also have a squeezed orange juice machine. Hoping to see you very soon in Toulouse

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, reasonable priced hotel just across the road from the Toulouse railway station.
Stayed 1 night in Dec 2018

10/10 Excellent

Shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good breakfast ;)
The location of the hotel is great, very good breakfast, the overall stay was A+ In the same street there is a restaurant with the Pizza that I have ever eat :)
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel!
Building is old. Otherwise, everything fine -Breakfast included. Just across train station, Ouibus, and airport shuttle bus. Very convenient!, walkable and easy to find.
Stayed 1 night in Oct 2018

8/10 Good

Roger, Derbyshire UK

Liked: Cleanliness, staff & service, room comfort
Excellent location near the station. But the public areas [staircase etc] were old and grubby. Room and breakfast was fine.
Stayed 1 night in Oct 2018

8/10 Good

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel.
central hotel. opposite the station in Toulouse. Restaurants nearby but only a 5 min walk to the centre of toulouse with all the city has to offer. Good breakfast, staff were friendly and pleasant. overall I would recommend this hotel.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

4/10 Poor

Garry

Disliked: Property conditions & facilities
Chose hotel as needed to catch train from Toulouse station next day. Location was convenient but hotel is very ‘tired’. Ibis next door a better option.
Stayed 1 night in Sep 2018

6/10 Okay

Juan Pedro

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but keycards need to be updated
The staff here is excellent. My only gripe would be with the keycards, and I have noticed this at every Ibis - they CONSTANTLY get de-magnetized. I tried absolutely everything. Even when the card got nowhere near my phone, it was de-magnetized. This happened at least 2 times a day.
Stayed 7 nights in Jul 2018