Marina

Reviews of Hotel Innes by HappyCulture

4 out of 5
Hotel Innes by HappyCulture
13 Rue Matabiau, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 317 reviews" "
Rating 8 - Good. 124 out of 317 reviews" "
Rating 6 - Okay. 27 out of 317 reviews" "
Rating 4 - Poor. 5 out of 317 reviews" "
Rating 2 - Terrible. 1 out of 317 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Room was very clean, good AC and quiet for sleeping.
Stayed 2 nights in Apr 2024
Response from Bertrand L. // Directeur on 17 Apr 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that our staff was able to assist you effectively and that you found our rooms to be very clean with excellent air conditioning. Ensuring a comfortable and peaceful environment for our guests to rest is a top priority for us, so we're delighted to know that you had a quiet night's sleep. We appreciate your kind words and hope to welcome you back to Innes by Happyculture for another enjoyable stay soon!

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in an excellent location, close walkable distance to the heart of everything. Safe gated parking area. As others have mentioned, the rooms are on the small side, but it was clean and comfortable and the free coffee and water in the lobby is a lovely touch. Breakfast was tasty. Would recommend this hotel!
Stayed 2 nights in Feb 2024
Response from Bertrand L. // Directeur on 22 Feb 2024
Great thanks Claire for your message, it is really appreciated by the whole team. The Innès by HappyCulture is indeed a hotel located in the heart of Toulouse with quick access to all activities. Our aim is to make our guests' stay as pleasant as possible, with plenty of attentive service and, of course, by maintaining the essentials such as cleanliness and comfort. I hope to see you again soon for your next visit to the Toulouse region. I wish you all the best

10/10 Excellent

Maria, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Dec 2023
Response from Team Hotel Innes on 31 Jan 2024
Thank you Maria for this great mark ! It's a real pleasure to know that you enjoyed your stay at Hotel Innes. We look forward to welcoming you again. Have a nice day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Innes**** on 10 Jan 2024
Bonjour, Nous tenons à vous remercier d'avoir partagé votre expérience. Toute l'équipe vous remercie pour cette superbe note, et serait ravie de vous accueillir à nouveau lors de votre prochain séjour dans notre belle ville rose.A bientôt !

8/10 Good

Hem Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location close to centre, helpful staff
Stayed 1 night in Dec 2023
Response from La team Hotel Innes on 27 Dec 2023
Thank you Hem Raj for sharing your experience at Innes Hotel. We are happy to hear that your stay at the hotel went well. Thank you for highlighting the helpfulness of our team, it was a pleasure to welcome you among us. We look forward to seeing you again. Have a nice day

8/10 Good

Lucie

Stayed 1 night in Dec 2023
Response from Team Innes**** on 10 Jan 2024
Bonjour Lucie, Merci d'avoir partagé votre expérience à l'hôtel Innes by Happyculture. Nous sommes ravis que vous ayez profité d'un agréable séjour parmi nous.Ce serait un réel plaisir de vous accueillir à nouveau lors de votre prochain séjour à Toulouse. A très bientôt

10/10 Excellent

Edwin

Stayed 1 night in Nov 2023
Response from Team Innes on 21 Nov 2023
Bonjour Edwin, Merci d'avoir partagé votre expérience. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Ce serait un réel plaisir de vous accueillir à nouveau à l'hôtel Innes by HappyCulture.Belle journée et à bientôt

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk staff, they were welcoming. Appreciated that good coffee was available anytime. Location was very convenient and attractions and good food were close by. Great value. We enjoyed our 4 night stay.
Stayed 4 nights in Sep 2023
Response from Team Innes**** on 7 Oct 2023
What a pleasure to read from you, we are really delighted that your stay lived up to your expectations.It would be a real pleasure to welcome you again to the Innes Hotel

8/10 Good

kathleen, pacifica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Innes**** on 7 Oct 2023
Hello, We are really delighted that your stay lived up to your expectations.It would be a real pleasure to welcome you again to the Innes Hotel

8/10 Good

Susan

Stayed 1 night in Sep 2023
Response from Team Innes**** on 7 Oct 2023
Hello,We are really delighted that your stay lived up to your expectations.It would be a real pleasure to welcome you again to the Innes Hotel

8/10 Good

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty tiny, but it is well located and you can walk from there to the river or to the city centre. The staff, especially Lorenzo, are super nice and helpful; he even gave us a map and recommendations for sightseeing and dinner. It feels super homey, like you’re at home away from home. We had breakfast on the last day and it was good the breads and cheeses all good quality! Cheers to Innes by Happy Culture!
Stayed 1 night in Aug 2023
Response from The Happyculture Innès Team. on 10 Aug 2023
Hello, thank you for sharing your experience !We are delighted you enjoyed your stay with us and the location of our hotel. Indeed, our biggest aim is to make feel our clients at home, happy to see that it worked with you.We wish you an excellent day and hope to see you soon !

10/10 Excellent

Scott

Stayed 2 nights in Jul 2023
Response from Team Innes **** on 21 Aug 2023
Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous serions ravis de vous accueillir à nouveau. Belle journée à vous et à très vite à l'hôtel Innes !

10/10 Excellent

Afsaneh

Stayed 1 night in Jul 2023
Response from team Innès on 19 Jul 2023
Bonjour, nous vous remercions d'avoir pris le temps de nous laisser cette excellente note !Nous vous souhaitons une excellente soirée et espérons vous revoir vite !La team Innès.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely recommend!
We loved our stay in this comfortable hotel with warm, enthusiastic and informative staff. It is a 10 min walk from the rail station, from which we arrived, and 5 min to the airport bus. Close to most attractions.
Stayed 1 night in Jul 2023
Response from Team Innès on 5 Jul 2023
Hello, It is a real pleasure to read your feedback. Our team gives 200% to ensure you have a pleasant stay and we are delighted to see that you enjoyed it. The hotel is located in the center of Toulouse and provide an easy access to the most interesiting places of the city, such as the Capitole, the rail station or the airport as you said. We look forward to see you soon, thank you again for your message. Team Innès.

10/10 Excellent

Yahya

Stayed 7 nights in Jun 2023
Response from Team Innes**** on 19 Jun 2023
Nous tenons à vous remercier pour cette superbe note! Votre satisfaction est notre priorité, sachez que c'est un réel plaisir pour nous d'avoir votre retour.Belle journée à vous et au plaisir de vous accueillir prochainement

8/10 Good

Aurelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely appointed and maintained, the staff was helpful. It was a good value for the price. That being said, I would expect a bit more high end details for a 4 stars, but overall I am satisfied.
Stayed 1 night in Jun 2023
Response from Team Innes**** on 14 Jun 2023
Hello Aurélia,We are delighted that your stay lived up to your expectations. We take note of your comments in order to always improve. Your opinion matters a lot. It would be a real pleasure to welcome you during your next stay in Toulouse. Have a nice day and see you soon at the Innes Hotel

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy to have chosen HAPPYCULTURE!
Wonderful stay ! Everything was more than expected - location, service, breakfast, confort
Stayed 2 nights in Mar 2023
Response from Nadège on 28 Mar 2023
Dear Angela,It is a great pleasure to read your opinion. We are all delighted that you enjoyed your stay with us.We hope to see you soon.Have a nice day

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided us with free hot chocolate and hot Coffee and Tee! The hot chocolate was one of the best we had during our trip. The staff is very pleasant and friendly. Its calm and relaxed. Good to work. A very pleasant stay. Toulouse is a great city. Thanks to the staff!
Stayed 4 nights in Mar 2023
Response from Nadège on 17 Mar 2023
It is with great pleasure that we read your comment. All the team thanks you for all these nice messages.Hoping to see you in the pink city of ToulouseHave a nice day

10/10 Excellent

Oliver

Stayed 1 night in Feb 2023
Response from Team Innes**** on 3 Mar 2023
Cher Olivier, Nous sommes ravis que votre expérience au sein de notre hôtel ait été à la hauteur de vos attentes.Nous serions ravis de vous accueillir lors de votre prochain séjour à Toulouse.En vous souhaitant une agréable journée,

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toulouse weekend for rugby
Comfortable rooms and good to have a "Lounge/Communal Room" in the hotel
Stayed 3 nights in Dec 2022
Response from La team Innes on 25 Dec 2022
Hello, thank you for this review !We are delighted you enjoyed your stay with us. We wish you a good day and a Merry Christmas !

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Nadège on 20 Dec 2022
Cher Adrian,Toute l'équipe se joint à moi pour vous remercier pour votre avis.Au plaisir de vous accueillirexcellente journée à vous

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Nadege on 17 Dec 2022
Nous vous remercions pour votre note.Au plaisir de vous retrouver.Excellente journée

8/10 Good

Adrian

Stayed 4 nights in Sep 2022
Response from Nadège on 27 Sept 2022
Merci beaucoup pour votre note. Nous mettons tout en œuvre pour vous satisfaire. N'hésitez pas si vous en avez l'occasion à nous dire ce qu'il nous manquait pour obtenir un 10. Au plaisirExcellente journée

10/10 Excellent

Jessica

Stayed 1 night in Jul 2022
Response from la réception on 10 Aug 2022
Chère Jessica, toute l'équipe du BW Innès vous remercie pour cette excellente note. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et nous espérons vous accueillir à nouveau lors d'un prochain passage dans la Ville Rose ! Nous vous souhaitons une belle journée ! La réception

8/10 Good

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Yasmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money Room is very nice View not good but location is excellent
Stayed 3 nights in Jan 2022
Response from Inès on 21 Jan 2022
Hello Thank you for your message. See you soon at the BW Innès ! The Best Western Innès team.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nadège on 21 Dec 2021
Merci beaucoup pour cette note, nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous revoir Excellente journée

6/10 Okay

Tony

Disliked: Cleanliness, property conditions & facilities
Small and over exaggerated quality
The Hotel in my view was not 4* standard more 3/2* the rooms were very small for a superior room, this was more of an economy standard. The toilet facilities were very odd and more of a cupboard I am average build but I still had to enter the room side ways to close the door the layout was haphazard. Smear marks across bathroom door however linen and towels were clean. Wardrobe had room to hang two sets of clothes no shelves or drawers. Overall disappointment as description of hotel facilities exaggerated. maid service non existent and overpriced based upon actual experience would not book this hotel again.
Stayed 3 nights in Sep 2021
Response from Team Best Western Innès on 7 Oct 2021
Dear Tony, Thank you for taking the time to give us your feedback. We are sorry that you did not enjoy your stay at our establishment. For traces in the bathroom we have returned to the chambermaids. The cleaning service is present and free on request at the reception. Wishing you a good day !

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from La Réception on 26 Aug 2021
Bonjour John, merci pour cette jolie note! Nous avons été ravi de vous accueillir au sein de notre établissement ! En vous souhaitant une belle journée !

4/10 Poor

Yvan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from L'Equipe Best Western Innes on 11 Aug 2021
Bonjour Yvan, nous vous remercions de nous avoir laissé une note. Cependant nous aurions bien aimé avoir vos arguments afin de connaitre les raisons pour lesquelles vous avez passé un mauvais séjour. Les retours de nos clients, qu'ils soient bons ou mauvais, nous sont toujours bénéfiques afin de perfectionner nos services.

6/10 Okay

Axel

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Nadège on 30 Jun 2021
Cher Monsieur, Nous sommes navrés de voir que vous n'avez pas été satisfait par votre séjour. Votre bien être est notre priorité. Vous souhaitant une excellente journée

6/10 Okay

Olla

Liked: Cleanliness
Stayed 1 night in Sep 2020
Response from Team Best Western Innes by Happyculture on 1 Oct 2020
Bonjour, Nous vous remercions pour avoir pris le temps de noter notre établissement. Nous espérons que votre séjour s'est très bien passé. Dans l'attente de vous recevoir à nouveau, passez une excellente journée Cordialement Team Best Western Innes by Happyculture

10/10 Excellent

Robert, San Diego CA US

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very central/the staff is professional friendly and very helpful with a smile.amazing.... The room is very very quiet with thick double windows .AC is working.clean apaisons. I give a 10/10 for this hotel....i was lucky to find it.
Stayed 1 night in Sep 2020
Response from L'équipe Best Western Innes on 19 Sept 2020
Hello Sir, Thank you very much for your note and your warm comment! The pleasure of having received you was for us, we are delighted by your visit and we hope to see you again soon. Have a great day Best wishes Melody Team Best Western Innes by Happyculture

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Secure parking on site. Friendly and helpful reception staff. Clean and comfortable rooms. Great location. Recommended.
Stayed 1 night in Aug 2020
Response from Best Western Innes Hotel on 17 Aug 2020
Thank you Steven for you message ! We are glad to read that you appreciated you stay among us. You will always be welcome in our hotel. All the staff wish you a great day Steven, See you soon.

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Toulouse
A very friendly, well located hotel. We spent two nights here and the rooms were a good size, very comfortable bed, and no city noise, despite it’s great location. Clean room and public areas. The staff were very helpful and happy to answer any questions.
Stayed 2 nights in Aug 2020
Response from Best Western Innes Team on 13 Aug 2020
Thank you so much for this review, Beverley ! He hope we will have the pleasure of welcoming you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased it had parking at the faculty for a small fee! Staff was great and we were able to communicate easily in English!
Stayed 1 night in Mar 2020
Response from Team Best Western Innes by Happyculture on 15 Mar 2020
Good morning, We thank you for sharing your experience with us and that your stay was up to your expectations. We hope to see you again soon for a future stay. In the meantime, have a pleasant Sunday. Best regards Team Best Western Innes by Happyculture

6/10 Okay

Avron, Toulouse

Business traveller, Travelled with partner
Liked: Staff & service
Room was very small - but it was okay for 1 night. You can here other people. Price was good. Location is okay.
Stayed 1 night in Dec 2019
Response from Karine on 11 Feb 2020
We are delighted that you enjoyed your stay . It is true that the rooms are a maybe a little bit small but the location of the hotel is ideal in the city center, 5 minutes from Place du Capitole. We hope to welcome you again very soon. HappyCulture Team

10/10 Excellent

Alessia, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the small details that really made a difference: coffee and tea available downstairs, a desk to use if you needed. Nothing was too much trouble for the staff.
Stayed 2 nights in Jan 2020
Response from Team Best Western Innes by Happyculture on 24 Jan 2020
Hello Alessia! Thank you so much for such a complimentary comment, as you have pointed out so well, it's the little things that make the difference, that's our motto here at the Best Western Innes and we are delighted that you had a stay that meets all your expectations and more! Moreover, your email has been forwarded to our colleague Federico who also thanks you for your gratitude. He was very touched by your message as was the rest of the team and the management. Looking forward to seeing you again, the whole team joins me in wishing you a pleasant end of day! Best regards Melody Team Best Western Innes by Happyculture

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is good with the essential services.
Stayed 1 night in Jan 2020
Response from Team Best Western Innes by Happyculture on 14 Jan 2020
Hello sir JEFFERY, Thank you for this nice note and for sharing your experience with us! We hope to see you again very soon for a next stay in the pink city. In the meantime, have a great day Best regards Team Best Western Innes by Happyculture

8/10 Good

Jose

Liked: Staff & service
Best Western Toulouse
The 7th floor is extremely noisy and hard to get a full night sleep dur to noice caused by strong winds
Stayed 1 night in Dec 2019
Response from Arfa on 25 Dec 2019
Hello Jose, Thank you for your feedback. We apologize for the noise caused by the ongoing strong winds in Toulouse, which is beyond our control. Nevertheless, we wish you had a lovely stay in our hotel. Best wishes!

8/10 Good

Kenneth

Stayed 3 nights in Nov 2019

8/10 Good

S

Liked: Staff & service, property conditions & facilities, room comfort
I would recommend.
The room is relatively small but its comfortable. The actual room itself is clean but the toilet, which is seperate to the bathroom did not smell good at all. Hotel staff are really nice and helpful. And the lobby has access to coffee etc which is a nice touch. Very close to the center, approx. 10 min walk.
Stayed 2 nights in Oct 2019
Response from Quentin on 25 Oct 2019
Dear "S", thank you to share your feedback about your experience with us in our hotel. We are very sorry if the toilet did not smell good at all... We will check with our staff to verify if it is not a technical problem. We are glad to read you have enjoyed your stay and especially our coffe machine. We will welcome you with pleasure if you come back in Toulouse. Best regards, Quentin

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Innes Toulouse-Great Location
The Best Western Innes in Toulouse is very well situated for touring the major sites in Toulouse. The hotel rooms are small but quite fine. The staff are extremely helpful, making for a delightful stay.
Stayed 3 nights in Oct 2019
Response from Quentin on 25 Oct 2019
Thank you very much for this beautiful comment about your stay in our hotel. We are always very glad to read you enjoy our establishment and the position in the city. See you soon in Toulouse ! Best regards, Quentin

10/10 Excellent

Raf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly personnel !
Stayed 2 nights in Oct 2019
Response from Quentin on 25 Oct 2019
Dear Raf, thank you very much for this 10/10 ! All the team is glad to read you have enjoyed your stay with us. See you soon in Toulouse ! Quentin

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very competent and helpful, with very pleasant attitudes.
Stayed 3 nights in Sep 2019
Response from Kévin on 9 Oct 2019
Dear guest, Thank for your comment, the all team hoppe to see you again in your next stay. Best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location....all front desk people were friendly and helpful...breakfast a little pricey....overall, very pleasant stay.
Stayed 6 nights in Sep 2019
Response from Arfa on 28 Sept 2019
Hello Sandra, Thank you for your lovely feedback. We are glad that you enjoyed your stay and were satisfied with our services. Our breakfast offers a wide range of sweet and salty treats that are both local and fresh, therefore the fixed price. Hope to welcome you again in the future!

8/10 Good

Ajinkya

Liked: Cleanliness, staff & service, room comfort
Small hotel near to city center.
I stayed two nights at this hotel. The hotel is not far from city center. The room was small; and didn’t have any hand lotions/ toiletries kit. Breakfast was decent.
Stayed 2 nights in Sep 2019
Response from Arfa on 23 Sept 2019
Hello Ajinkya, Thank you for your feedback! We are glad that you were overall satisfied with your stay. If anything is missing in the room or bathroom / toilet, don't hesitate to ask the reception. We have everything at our disposal and would be glad to help you. Have a good day!

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🤗
Great location! Friendly staff! Very comfortable facilities!
Stayed 1 night in Sep 2019
Response from Arfa on 23 Sept 2019
Hello Eugenia, Thank you for your lovely comment! :) We are very happy that you enjoyed your stay and that you were pleased by our services! Hope to welcome you again in the future!

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
BW in Toulouse
Very friendly and helpful staff Very good breakfast Great location
Stayed 1 night in Sep 2019
Response from Arfa on 18 Sept 2019
Hello Bruno, Thank you for your feedback! We are glad that you enjoyed our services! Have a great day ahead!

8/10 Good

MARK

Liked: Cleanliness, staff & service
Very pleasant staff
The staff at reception were all very helpful and polite, really nice. The hotel was clean and very close to the city centre. Walking distance very easy. The room I will say was very small, bathroom acceptable but bedroom very snug.
Stayed 2 nights in Sep 2019
Response from Team Best Western Innes by Happyculture on 14 Sept 2019
Hello, Thank you very much for your comment, we are delighted that you have had an excellent stay with us and look forward to welcoming you again very soon In the meantime, have a great day. Best regards Team Best Western Innes by Happyculture